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Pega Robotic Process Automation pros and cons

Vendor: Pega

3.8 out of 5

23 reviews
91% willing to recommend

979 followers

Pros & Cons summary

Pega Robotic Process Automation significantly shortens release cycles by 40% and enhances user experience with its low-code development and user-friendly design. Quick adapter creation adds value, while cloud offerings compete with Salesforce. However, integration class creation, rule versioning, OCR, and OGR need enhancement. Scalability and orchestration require improvement, and niche skills are scarce. Though features like tracking are robust, the initial setup and development experience need simplification for better adoption.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Pega Robotic Process Automation helps cut short the release cycle by almost 40% compared to previous solutions.

Pega Robotic Process Automation is flexible, robust, and features a low-code/no-code development aspect, making it more accessible and quicker to deploy.

Pega is highly scalable and integrates efficiently with other systems to automate various tasks, positively impacting overall automation processes.

Pega Robotic Process Automation supports both attended and unattended automation and includes features like access to the .NET framework, allowing developers to use familiar coding logic.

Pega's training resources, such as Pega Academy and online documents, along with high-quality tech support, enhance learning and implementation success.

CONS

Pega Robotic Process Automation has complex initial setup and dependency on Pega BPM product.

The integration classes, rule versioning, and deployment could be improved for better parallel development.

The ease-of-use and development experience require enhancements, including improved scalability and OCR capabilities.

Greater availability in niche skills and resources is necessary, as Pega remains underutilized in the market.

Excel connectors, orchestration, and monitoring tool need separate deployment for better functionality.

Pega Robotic Process Automation Pros review quotes

VISHNU VARDHAN CHENNURU

Application Development Team Lead at Accenture

Sep 16, 2022

The initial setup is pretty easy and quite fast.

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Founder at NEARverse Labs

Jul 4, 2022

It was very smooth and very seamless to create automations.

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reviewer1380450

President at a tech services company with 1-10 employees

Sep 14, 2020

Using the tool actually ends up teaching you about making workflows more efficient.

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Pega Robotic Process Automation

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Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

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VK

Practice Leader at a tech services company with 201-500 employees

Aug 31, 2021

They are leaders in the same industry.

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JK

Senior Business Automation Support Developer at TIAABANK

Jun 28, 2020

The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful.

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reviewer2100318

Vice President Technology at Fujitsu

Feb 13, 2023

Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow.

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PrashantKharade

Project manager at Cognizant

Aug 1, 2022

The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP.

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Mohammed Tafazal

RPA Lead Architect and Manager at a computer software company with 501-1,000 employees

Jan 26, 2020

The most valuable features are the loops to lookup tables to read the data.

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MC

Sr Architect at Cognizant

Jun 29, 2020

Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow.

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VivekIsukapalli

Principal - Low Code at LTIMindtree

Sep 8, 2023

It is a scalable solution.

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Pega Robotic Process Automation Cons review quotes

VISHNU VARDHAN CHENNURU

Application Development Team Lead at Accenture

Sep 16, 2022

Excel connectors need to be improved as there are a few connectors in Excel areas.

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Founder at NEARverse Labs

Jul 4, 2022

They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed.

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reviewer1380450

President at a tech services company with 1-10 employees

Sep 14, 2020

The ease-of-use could be improved.

Read full review

Pega Robotic Process Automation

Free Report: Pega Robotic Process Automation Reviews and More

Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

824,053 professionals have used our research since 2012.

VK

Practice Leader at a tech services company with 201-500 employees

Aug 31, 2021

The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve.

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JK

Senior Business Automation Support Developer at TIAABANK

Jun 28, 2020

Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively.

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reviewer2100318

Vice President Technology at Fujitsu

Feb 13, 2023

The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things.

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PrashantKharade

Project manager at Cognizant

Aug 1, 2022

What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently.

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Mohammed Tafazal

RPA Lead Architect and Manager at a computer software company with 501-1,000 employees

Jan 26, 2020

You cannot use a two-dimensional array to read the data.

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MC

Sr Architect at Cognizant

Jun 29, 2020

I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation.

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VivekIsukapalli

Principal - Low Code at LTIMindtree

Sep 8, 2023

In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX.

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Product Categories

Product Categories

Robotic Process Automation (RPA)

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Product Categories

Product Categories

Robotic Process Automation (RPA)

Popular Comparisons

Popular Comparisons

UiPath vs Pega Robotic Process Automation

Microsoft Power Automate vs Pega Robotic Process Automation

Automation Anywhere vs Pega Robotic Process Automation

Blue Prism vs Pega Robotic Process Automation

ABBYY Vantage vs Pega Robotic Process Automation

Tungsten RPA vs Pega Robotic Process Automation

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