WorkFusion and Pega Robotic Process Automation compete in the RPA category, offering diverse solutions tailored to automation needs. WorkFusion has an edge with its focus on non-technical user accessibility and robust workflow management through its Control Tower. Pega, however, shines in CRM integration and low-code environment, offering flexibility.
Features: WorkFusion provides AI-based bots, OCR capabilities, and a friendly interface for non-technical users. Its Control Tower enhances workflow management, ensuring scalability. Integration with SAP and its Java-based nature facilitate complex solutions. Pega offers strong integration capabilities and workflow systems for end-to-end solutions. It emphasizes CRM integration, a low-code environment, and customizable UIs, making it suitable for complex workflows.
Room for Improvement: WorkFusion faces challenges with OCR capabilities, library updates, and speed in data extraction with unstructured data. Enhancements in technology integration and user interfaces are needed. Pega's OCR functionality requires improvement, along with simpler setup processes. Its environment demands significant training, and there is scope for better cloud presence globally. Both can enhance user interaction and integration flexibility.
Ease of Deployment and Customer Service: WorkFusion supports on-premises, public, and hybrid cloud models but receives mixed feedback on technical support. Pega offers similar deployment options, and its support is efficient, though initial setups can be complex. Both companies could enhance their support to better address customer needs.
Pricing and ROI: WorkFusion offers flexible pricing for small to mid-sized organizations but is not the cheapest. Users find it expensive, yet cost savings and efficiency bring substantial ROI. Pega is pricier, often chosen by Fortune 500 companies with ROI linked to process efficiencies despite higher costs. Both deliver significant ROI, catering to different market segments.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
They don't always understand the processes I'm trying to implement.
They are very responsive and have been able to resolve any issues I have encountered.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
Some issues are resolved quickly, while others might take time as they require further analysis.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
WorkFusion requires a high level of Java knowledge for programming, making it quite technical.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
I am not familiar with the exact pricing, however, it is considered pricey.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I really like the API functionality; it's a slick aspect of the solution when I'm using it.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
The platform now includes auto machine learning and AI capabilities.
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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