Pega Robotic Process Automation vs WorkFusion comparison

Pega and WorkFusion are both solutions in the Robotic Process Automation (RPA) category. Pega is ranked #14 with an average rating of 7.1, while WorkFusion is ranked #15 with an average rating of 7.7. Pega holds a 2.9% mindshare in RPA, compared to WorkFusion’s 1.7% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 86% of WorkFusion users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

WorkFusion and Pega Robotic Process Automation compete in the RPA category, offering diverse solutions tailored to automation needs. WorkFusion has an edge with its focus on non-technical user accessibility and robust workflow management through its Control Tower. Pega, however, shines in CRM integration and low-code environment, offering flexibility.

Features: WorkFusion provides AI-based bots, OCR capabilities, and a friendly interface for non-technical users. Its Control Tower enhances workflow management, ensuring scalability. Integration with SAP and its Java-based nature facilitate complex solutions. Pega offers strong integration capabilities and workflow systems for end-to-end solutions. It emphasizes CRM integration, a low-code environment, and customizable UIs, making it suitable for complex workflows.

Room for Improvement: WorkFusion faces challenges with OCR capabilities, library updates, and speed in data extraction with unstructured data. Enhancements in technology integration and user interfaces are needed. Pega's OCR functionality requires improvement, along with simpler setup processes. Its environment demands significant training, and there is scope for better cloud presence globally. Both can enhance user interaction and integration flexibility.

Ease of Deployment and Customer Service: WorkFusion supports on-premises, public, and hybrid cloud models but receives mixed feedback on technical support. Pega offers similar deployment options, and its support is efficient, though initial setups can be complex. Both companies could enhance their support to better address customer needs.

Pricing and ROI: WorkFusion offers flexible pricing for small to mid-sized organizations but is not the cheapest. Users find it expensive, yet cost savings and efficiency bring substantial ROI. Pega is pricier, often chosen by Fortune 500 companies with ROI linked to process efficiencies despite higher costs. Both deliver significant ROI, catering to different market segments.

To learn more, read our detailed Pega Robotic Process Automation vs. WorkFusion Report (Updated: January 2025).

Buyer's Guide

Pega Robotic Process Automation vs. WorkFusion

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Automate

Mindshare comparison

As of January 2025, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 1.4%, up from 1.0% compared to the previous year. The mindshare of Pega Robotic Process Automation is 2.9%, up from 2.2% compared to the previous year. The mindshare of WorkFusion is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at Software Greenhouse

Can automate several processes with only one bot and is easy to implement, administer, and use

We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly. We can automate several processes with only one bot, so it's much cheaper than other products where you need to buy additional licenses. We need a good value for our automation. The other solutions might be more robust, but Automate is perfect for us because we're not a large enterprise.

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VISHNU VARDHAN CHENNURU

Application Development Team Lead at Accenture

Great for UI creation, helpful support services, and reliable

Excel connectors need to be improved as there are a few connectors in Excel areas. The recording is not at best in Pega Robotics. They could look into it. The interactions with some applications, like Windows and web applications, are a little slow. They need to improve their speed. It should be normal, to open it with other tools. However, right now, it's a little hard. Users should feel they can develop easily. It will sometimes hang while interacting with third-party applications. Instead of adapters, if we had direct interaction of the applications with API and had scripts, that would be better. We have only CSharp supported right now. We'd like to have Python supported. If it was, it would be easier for us and make the solution more flexible. Currently, we are adding three different configuration files, however, if I had the option, I'd prefer to make a single configuration file and then differentiate it in all three environments. It can be difficult to create logic in automation. It's hard than if we used other RPA tools. If they could add more toolbox options, that would be ideal. They need to do what they can to help us reduce complexity in the automation and combine things under, for example, a single control.

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Shamus Cardon

IT Engineer III at a healthcare company with 10,001+ employees

It has improved our accuracy since we are eliminating the human error element. There could be better version control through their web platform.

We only have our engineering team writing code and developing business processes since it is very technical. In terms of data extraction and training the ML models, we deployed that to our accounts payable department, which has fewer technical users than our engineering team. After a handful of training sessions, they were able to get in there and use it with decent accuracy. It could be better, but it is definitely better than nothing. One of the big upgrades that I know is happening in version 10 is an improvement to their tagging interface. That is definitely something that I am excited about to sort of reinvigorate our more non-technical users in information extraction from our documents. There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find it very user-friendly. Our IT department and other departments can seamlessly collaborate without requiring extensive training. As a business department, we particularly value this aspect, as our team doesn't consist of many IT users. However, we couldn't solely rely on a drag-and-drop approach to implement and utilize the solution within our departments."

"The most valuable features for my client are timing and scheduling."

"I actually quite liked the no-coding functionality."

"The product effectively handles all the tasks we require."

"The interface is simple, user-friendly, and very intuitive."

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."

"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."

"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."

More Fortra's Automate pros

"They are leaders in the same industry."

"User-friendly, easy to understand and has many features including the ability to track."

"It helped cut short the release cycle by almost 40% compared to the previous solution."

"The platform's most valuable feature is the ability to perform most tasks reliably. It efficiently integrates with other systems and automates various tasks."

"It is a scalable solution."

"Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow."

"The solution's ability to create adapters quickly is its most valuable feature."

"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."

More Pega Robotic Process Automation pros

"A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending."

"It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."

"In our opinion this group are the leaders in providing RPA solutions."

"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."

"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."

"We can see that its competitive ability is quite good."

"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."

"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."

More WorkFusion pros

Cons

"It's possible that they could use a stronger community for seeking guidance and help."

"The documentation is not that great."

"I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice."

"The product also has a limited use case in some respects."

"The solution has a very weak knowledge base."

"They do not encrypt passwords, so this is an issue with HIPAA compliance."

"The workflow for variables could be better. The input and output of task-level variables could be made a little clearer in terms of passing those around from one task to another upon success, etc. Things like that could be a little easier potentially."

"The interface could be more user-friendly and easier to navigate."

More Fortra's Automate cons

"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."

"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."

"You cannot use a two-dimensional array to read the data."

"The ease-of-use could be improved."

"The orchestration needs to be better."

"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."

"The OCR capabilities of the solution could be improved."

"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."

More Pega Robotic Process Automation cons

"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."

"On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."

"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."

"If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side."

"A better graphical user interface that allows business users to perform automation would make this solution number one in the market."

"The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."

"WorkFusion comes packed with certain libraries and .jars. At times, you understand that you're using a system in which a library or .jar is outdated and you need to upgrade it... They need to better manage quickly making changes in WorkFusion to accommodate a situation where other technologies are not supporting the platform."

"I would also like for it to be NLP-based."

More WorkFusion cons

Pricing and Cost Advice

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"Once you buy the software, you just pay for the support for backend help."

"It comes with a package that costs approximately $20,000 USD per year."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

More Fortra's Automate pricing and cost advice

"Pega is pretty costly."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"The licensing cost is too high."

"I was not involved in licensing and pricing, but it is worth the cost."

"I would rate the product's pricing a nine out of ten."

"Pega Robotic Process Automation is an expensive solution."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"Find it online."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"I can't speak to pricing. It's a contract signed by upper management."

"My client is using RPA Express, which is available for them to use free of charge."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

"It is not the most expensive solution, but it is also not the cheapest."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

15%

Healthcare Company

Manufacturing Company

Financial Services Firm

30%

Computer Software Company

13%

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

28%

Computer Software Company

14%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

We used the platform primarily for task automation, including transmitting EDR files. Additionally, we've utilized it...

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What is your experience regarding pricing and costs for Fortra Automate?

The starter pack was all we needed and was reasonable. Others were either more expensive or didn't do all that I want...

See all answers

What do you like most about Pega Robotic Process Automation?

The solution's automation handling capability has positively impacted the overall automation process in my experience.

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What is your experience regarding pricing and costs for Pega Robotic Process Automation?

I would rate the pricing a six out of ten, with ten being expensive.

See all answers

What needs improvement with Pega Robotic Process Automation?

The solution's configuration and settings could be more comprehensive.

See all answers

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

See all answers

What is your experience regarding pricing and costs for WorkFusion?

Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a whil...

See all answers

What needs improvement with WorkFusion?

For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business p...

See all answers

Comparisons

Microsoft Power Automate vs Fortra's Automate

Compared 48% of the time

UiPath vs Fortra's Automate

Compared 36% of the time

Automation Anywhere vs Fortra's Automate

Compared 7% of the time

Blue Prism vs Fortra's Automate

Compared 4% of the time

MOVEit vs Fortra's Automate

Compared 4% of the time

More Fortra's Automate Competitors

UiPath vs Pega Robotic Process Automation

Compared 55% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 17% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 16% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 9% of the time

Pega CRM vs Pega Robotic Process Automation

Compared 3% of the time

More Pega Robotic Process Automation Competitors

UiPath vs WorkFusion

Compared 47% of the time

Microsoft Power Automate vs WorkFusion

Compared 10% of the time

Automation Anywhere vs WorkFusion

Compared 9% of the time

ELMA 365 vs WorkFusion

Compared 7% of the time

Blue Prism vs WorkFusion

Compared 6% of the time

More WorkFusion Competitors

Product Reports

Buyer's Guide

Fortra's Automate

January 2025

Download Fortra's Automate product report

Buyer's Guide

Pega Robotic Process Automation

January 2025

Download Pega Robotic Process Automation product report

Buyer's Guide

WorkFusion

December 2024

Download WorkFusion product report

Also Known As

HelpSystems Automate, Automate

Pega RPA, OpenSpan

No data available

Learn More

Video not available

Fortra

Video not available

Pega

WorkFusion

Overview

Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.

Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.

What are the key features?

Scheduling Tools: Enables precise control and timing for automation tasks
Integration Capabilities: Seamlessly connects with various systems and software
File Interaction: Comprehensive functions for file manipulation and transfer
Secure Transfers: Ensures data safety during file transfers
User-Friendly: Minimal technical skills needed for deployment and use

What benefits should you look for in reviews?

Ease of Implementation: Fast and simple setup process
Time Savings: Reduces time spent on repetitive tasks
Process Simplification: Streamlines complex workflows
Customer Support: Access to continuous support and updates

In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

eBay Enterprise, M&I Bank

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

Buyer's Guide

Pega Robotic Process Automation vs. WorkFusion

January 2025

Free Report: Pega Robotic Process Automation vs. WorkFusion

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