WorkFusion and Pega Robotic Process Automation compete in the RPA category, offering diverse solutions tailored to automation needs. WorkFusion has an edge with its focus on non-technical user accessibility and robust workflow management through its Control Tower. Pega, however, shines in CRM integration and low-code environment, offering flexibility.
Features: WorkFusion provides AI-based bots, OCR capabilities, and a friendly interface for non-technical users. Its Control Tower enhances workflow management, ensuring scalability. Integration with SAP and its Java-based nature facilitate complex solutions. Pega offers strong integration capabilities and workflow systems for end-to-end solutions. It emphasizes CRM integration, a low-code environment, and customizable UIs, making it suitable for complex workflows.
Room for Improvement: WorkFusion faces challenges with OCR capabilities, library updates, and speed in data extraction with unstructured data. Enhancements in technology integration and user interfaces are needed. Pega's OCR functionality requires improvement, along with simpler setup processes. Its environment demands significant training, and there is scope for better cloud presence globally. Both can enhance user interaction and integration flexibility.
Ease of Deployment and Customer Service: WorkFusion supports on-premises, public, and hybrid cloud models but receives mixed feedback on technical support. Pega offers similar deployment options, and its support is efficient, though initial setups can be complex. Both companies could enhance their support to better address customer needs.
Pricing and ROI: WorkFusion offers flexible pricing for small to mid-sized organizations but is not the cheapest. Users find it expensive, yet cost savings and efficiency bring substantial ROI. Pega is pricier, often chosen by Fortune 500 companies with ROI linked to process efficiencies despite higher costs. Both deliver significant ROI, catering to different market segments.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
They don't always understand the processes I'm trying to implement.
They are very responsive and have been able to resolve any issues I have encountered.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
I am not familiar with the exact pricing, however, it is considered pricey.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I really like the API functionality; it's a slick aspect of the solution when I'm using it.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
Fortra's Automate is predominantly used in HR and operational departments for automating reports, file manipulation, and data processing. Key uses include automating repetitive tasks, integrating PDFs and emails, running scripts, processing large data sets, transforming file formats, synchronizing databases, managing job schedules, and transferring files.
Users commend Fortra's Automate for its ease of implementation and user-friendly drag-and-drop interface, which requires minimal technical skills for efficient bot deployment. The software is appreciated for its effective scheduling tools, reliable integration capabilities, and a wide range of functions such as file interaction, secure file transfers, and extensive automation without the need for coding. Businesses achieve significant time savings and simplified processes, bolstered by continuous updates and robust customer support.
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In various industries such as healthcare, transportation, and payroll, Fortra's Automate automates workflows like invoice generation, data retrieval, data uploading, and insurance eligibility checks, enhancing efficiency and accuracy for HR and operational tasks.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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