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Pega Robotic Process Automation vs WorkFusion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Pega Robotic Process Automation delivers an ROI of 2 FTE benefits per robot and boosts profits by 7.5% for clients.
Sentiment score
7.6
WorkFusion boosts ROI by increasing productivity, automating tasks, and enabling employees to focus on valuable work, while reducing costs.
 

Customer Service

Sentiment score
6.5
Pega RPA improved with knowledgeable support and global availability, though complex issues may require longer resolution times.
Sentiment score
7.5
WorkFusion's support is generally fast and helpful, resolving issues effectively, though some users report occasional delays.
 

Scalability Issues

Sentiment score
6.8
Pega RPA is scalable and adaptable, though experiences vary; cloud solutions ease expansion, and integration enhances flexibility.
Sentiment score
7.3
WorkFusion scales effectively with flexible infrastructure and support, handling extensive deployments and adapting to dynamic business needs.
 

Stability Issues

Sentiment score
7.9
Pega Robotic Process Automation is stable and reliable, with resolved past issues, relying on strong infrastructure and proper planning.
Sentiment score
7.2
WorkFusion is stable with minor memory concerns, offering robust performance and reliable integration, praised for handling large volumes.
 

Room For Improvement

Pega RPA needs improvements in integration, OCR, UI, and cloud expansion for better competitiveness and user efficiency.
WorkFusion needs better ERP integration, user interface, AI features, and support for mid-sized businesses with simplified processes.
 

Setup Cost

Pega RPA offers competitive enterprise licensing mainly for Fortune 500 firms, with US pricing affecting global regions like APAC.
Enterprise buyers find WorkFusion's pricing flexible and negotiable, though initial costs can be high compared to alternatives.
 

Valuable Features

Pega RPA offers a user-friendly platform with strong automation, integration capabilities, and robust technical support, enhancing workflow efficiency.
WorkFusion excels with its user-friendly tools, AI-driven automation, machine learning for document processing, and seamless integration capabilities.
 

Categories and Ranking

Pega Robotic Process Automa...
Ranking in Robotic Process Automation (RPA)
13th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
23
Ranking in other categories
No ranking in other categories
WorkFusion
Ranking in Robotic Process Automation (RPA)
15th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
29
Ranking in other categories
Process Automation (22nd), Intelligent Document Processing (IDP) (8th)
 

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of Pega Robotic Process Automation is 2.8%, up from 2.2% compared to the previous year. The mindshare of WorkFusion is 1.6%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

VISHNU VARDHAN CHENNURU - PeerSpot reviewer
Great for UI creation, helpful support services, and reliable
Excel connectors need to be improved as there are a few connectors in Excel areas. The recording is not at best in Pega Robotics. They could look into it. The interactions with some applications, like Windows and web applications, are a little slow. They need to improve their speed. It should be normal, to open it with other tools. However, right now, it's a little hard. Users should feel they can develop easily. It will sometimes hang while interacting with third-party applications. Instead of adapters, if we had direct interaction of the applications with API and had scripts, that would be better. We have only CSharp supported right now. We'd like to have Python supported. If it was, it would be easier for us and make the solution more flexible. Currently, we are adding three different configuration files, however, if I had the option, I'd prefer to make a single configuration file and then differentiate it in all three environments. It can be difficult to create logic in automation. It's hard than if we used other RPA tools. If they could add more toolbox options, that would be ideal. They need to do what they can to help us reduce complexity in the automation and combine things under, for example, a single control.
Brock Miller - PeerSpot reviewer
Helps improve our accuracy and compliance, but the analytics module can be confusing
Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update. WorkFusion can be easy to use for non-technical people. It has two modules: a workspace for analysts to use on a daily basis, and an analytics module for tracking throughput, recall, precision, and other model metrics. The workspace is very easy to use, similar to any other case management tool. The analytics module, on the other hand, can be confusing at times and could benefit from some improvements. The biggest challenge I've had with WorkFusion is employee turnover. On both of my projects with them, the primary developer, the PMO, and some of the product SMEs have all turned over. There's been a lot of turnover in their organization over the past two years.
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Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.
824,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
30%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
6%
Financial Services Firm
27%
Computer Software Company
15%
Government
6%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Pega Robotic Process Automation?
The solution's automation handling capability has positively impacted the overall automation process in my experience.
What is your experience regarding pricing and costs for Pega Robotic Process Automation?
I would rate the pricing a six out of ten, with ten being expensive.
What needs improvement with Pega Robotic Process Automation?
The solution's configuration and settings could be more comprehensive.
What do you like most about WorkFusion?
If you compare it to its competitors in the market, it is more Java-native.
What is your experience regarding pricing and costs for WorkFusion?
Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while, so we've already hit the roof. We've been with them so long that they are ver...
What needs improvement with WorkFusion?
For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the devel...
 

Also Known As

Pega RPA, OpenSpan
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

eBay Enterprise, M&I Bank
Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street
Find out what your peers are saying about Pega Robotic Process Automation vs. WorkFusion and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.