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Prisma SD-WAN pros and cons

4.4 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

Prisma SD-WAN ensures smooth traffic transition for branch sites using the internet when MPLS goes down, swiftly advertising routes.
Prisma SD-WAN offers cloud-based gateways, facilitating remote access while connecting securely to home gateways.
Integration with Palo Alto is streamlined, enhancing user experience with security technology.
Prisma SD-WAN provides comprehensive analytics, including internet health charts displaying latency, dropped packets, and continuous speed tests, useful for troubleshooting and evidence during ISP disputes.
Prisma SD-WAN supports dynamic routing, rapidly adjusting to maintain connectivity and user experience in the case of link failures.

CONS

Prisma SD-WAN has limited documentation on traffic manipulation and caused issues requiring packet captures.
The pricing is more premium compared to other options.
Customer support quality has declined, taking longer to respond and needing more training.
Event correlation and analysis capabilities are inadequate, leading to too many alarms from single events.
Prisma SD-WAN needs more advanced security features and flexibility in hardware scalability.
 

Prisma SD-WAN Pros review quotes

reviewer1752819 - PeerSpot reviewer
Dec 27, 2021
If the MPLS goes down, there is a really smooth transition for a branch site to take traffic over the Internet. It will advertise the routes of that site in a jiffy.
Libin Joseph - PeerSpot reviewer
Oct 21, 2022
From the main controller, we can administer the customer's devices, QoS, network, and traffic. We can monitor it and we can change and create policies as well as upgrade the software. We can totally control a customer's network from one site, the Prisma SD-WAN portal.
reviewer2060541 - PeerSpot reviewer
Jan 18, 2023
Prisma's analytics provide a lot of valuable data. I like the internet health chart that shows latency, dropped packets, MOS for data quality, etc. It also runs a continuous speed test in the background. I've used it multiple times to troubleshoot internet connections when the service provider has attempted to claim nothing is wrong with the circuit. It gives me data to send them showing we're not getting the speed we should, or there is constant packet loss.
Learn what your peers think about Prisma SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
815,854 professionals have used our research since 2012.
reviewer2060574 - PeerSpot reviewer
Dec 25, 2022
I like the link monitoring and analytics. These are the features that set Prisma apart from other products. Prisma works well with large, complex networks. One of my clients is a top bank in the United States, and Prisma has performed well for that customer.
reviewer2198622 - PeerSpot reviewer
May 30, 2023
It is flexible to use the internet connection via local breakouts without going to data centers.
Imran Taiyeb Ali - PeerSpot reviewer
Nov 13, 2023
The product's initial setup phase is straightforward.
DD
Jan 10, 2023
When it comes to supporting large, complex, network architectures, it's a very simple architecture. The main component is the fabric. It's very easy to troubleshoot if there is an issue happening in the underlying network.
reviewer1688805 - PeerSpot reviewer
Sep 20, 2022
I like that the integration with Palo Alto is easy.
MH
Mar 15, 2022
The gateway is available on the cloud which allows you access from anywhere and still connects to your home gateway.
CarlosNascimento - PeerSpot reviewer
Jun 7, 2024
The dynamic routing in Prisma SD-WAN is high-speed and valuable because it quickly adjusts, so users do not realize the link is down.
 

Prisma SD-WAN Cons review quotes

reviewer1752819 - PeerSpot reviewer
Dec 27, 2021
We are incorporating their zone-based firewalls. Prisma SD-WAN has limited documentation on how it manipulates traffic, e.g., how it is interacting with TCP and UDP. We recently had some traffic that was black holing. We literally had to do packet captures to see that the new zone-based firewall, which runs on top of Prisma SD-WAN, was causing issues.
Libin Joseph - PeerSpot reviewer
Oct 21, 2022
I would also like to see improvement in the product training for customers. Palo Alto has not initiated very much training but they have to do so because this is a new product. If you have experience in a legacy environment, and you are moving to Prisma SD-WAN, you don't have a training framework. That is one of the disadvantages.
reviewer2060541 - PeerSpot reviewer
Jan 18, 2023
Customer support is our biggest pain point. The quality of support has gone down a little since we initially deployed this product. I don't know if this is due to turnover at Palo Alto or a lack of training. It is now taking one or two days to get an initial response that says, "Hey, we've looked into this, can you pull this data for us?" In the past, we'd immediately get a response.
Learn what your peers think about Prisma SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
815,854 professionals have used our research since 2012.
reviewer2060574 - PeerSpot reviewer
Dec 25, 2022
There are two parallel things that we want Palo Alto to work on. First, customers want a unified appliance that does the work of all firewalls in addition to SD-WAN. Second, the cloud presence should be completely automated. If I purchase the SASE architecture, I shouldn't worry about deployments in Prisma Access or on Prisma SD-WAN. It should be deployed in one go.
reviewer2198622 - PeerSpot reviewer
May 30, 2023
Prisma SD-WAN's technical support should be improved.
AW
Jun 6, 2024
Accessibility could be improved. Any new person attempting to access Prisma will have difficulty. It doesn't have CLI available.
Imran Taiyeb Ali - PeerSpot reviewer
Nov 13, 2023
Sometimes, during the product's initial setup phase, bypass pair or couple ports don't come up normally, and it requires an hour and a half to troubleshoot to reset the box from Prisma SD-WAN to factory default.
DD
Jan 10, 2023
Event correlation and analysis capabilities do not help minimize the number of alarms from a single event. That is the problem. We are getting a lot of incidents, and there is some issue with the correlation. That is still a drawback.
reviewer1688805 - PeerSpot reviewer
Sep 20, 2022
The only con is the pricing because it's more premium.
MH
Mar 15, 2022
I'd like to see them move more towards CASB.