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Prisma Access by Palo Alto Networks vs Prisma SD-WAN comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.8
Iboss customer service is praised for responsiveness, knowledge, efficiency, excellent support, proactive problem-solving, and dedicated account management.
Sentiment score
7.3
Palo Alto Networks' Prisma Access support is knowledgeable and friendly, though users note occasional delays in response times.
Sentiment score
7.0
Prisma SD-WAN customer support is generally positive, with occasional delays and varying agent knowledge post-Palo Alto acquisition.
They are very fast, responsive, and knowledgeable.
We rarely need to contact support due to having a strong internal team and a robust product.
 

Room For Improvement

Sentiment score
4.8
IBoss users seek improved reporting, security features, cloud integration, higher network capacity, intuitive configurations, and more efficient customer support.
Sentiment score
4.8
Prisma Access requires better third-party integration, support, interface, pricing, and compatibility, with enhanced machine learning and technical support.
Sentiment score
4.9
Prisma SD-WAN needs better documentation, support, third-party integration, enhanced features, security, failover mechanisms, and simplified pricing and setup.
It is not as intuitive as the rest of the platform.
Hosting it in the cloud can mitigate these issues by allowing connection through the nearest Palo Alto or Prisma Cloud regional hub.
 

Scalability Issues

Sentiment score
8.2
iBoss provides scalable solutions for seamless bandwidth adjustment, supporting global expansion and efficient management of significant user loads.
Sentiment score
7.7
Prisma Access efficiently scales for varied users with easy licensing, supporting global enterprises and flexible growth without new hardware.
Sentiment score
7.3
Prisma SD-WAN excels in scalability, supporting complex policies and large networks, and is highly rated for managing large users and branches.
We have flexibility with our primary and backup nodes if there's a large amount of web traffic.
To scale, one would need to upgrade or acquire more hardware.
 

Setup Cost

Sentiment score
6.4
Iboss offers competitive, transparent pricing with a per-user model, simplifying cost forecasting and enhancing budget predictability for enterprises.
Sentiment score
5.5
Prisma Access offers comprehensive features and flexible licensing, considered costly but providing significant protection and technological benefits.
No sentiment score available
Prisma SD-WAN is expensive but preferred for its advanced features and high service quality, especially by financial organizations.
It offers the same features you would get from a vendor that charges 250,000 British pounds for a fraction of the price.
Pricing for Prisma Access and Prisma SD WAN is high due to the need for different hardware flavors like IONs.
 

Stability Issues

Sentiment score
8.2
iboss is highly stable with minimal issues; cloud transition improves performance, earning high stability ratings from users.
Sentiment score
8.0
Prisma Access is highly rated for stability and performance, despite minor configuration delays and occasional bugs.
Sentiment score
7.3
Prisma SD-WAN has become increasingly stable since 2020, with minimal downtime and high user reliability ratings.
We've experienced zero downtime.
GlobalProtect is a satisfying solution, and the product is robust without major stability issues.
 

Valuable Features

Sentiment score
7.7
Iboss provides scalable cloud security with advanced features like content filtering, SSL inspection, and seamless integration, enhancing user protection.
Sentiment score
8.5
Prisma Access offers robust security, zero-trust, seamless access, easy management, and app protection with DLP, WildFire, and Cortex integration.
Sentiment score
7.9
Prisma SD-WAN provides efficient VPN, deep app visibility, easy integration, flexible management, and advanced features ideal for complex networks.
The solution's mental health function can detect if someone needs help.
GlobalProtect has been beneficial for its cloud security capabilities, which are vital as businesses seek hybrid options and need to support remote workers while addressing latency issues.
 

Categories and Ranking

iboss
Sponsored
Ranking in Secure Access Service Edge (SASE)
10th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Secure Web Gateways (SWG) (13th), Internet Security (4th), Web Content Filtering (4th), Cloud Access Security Brokers (CASB) (8th), ZTNA as a Service (13th)
Prisma Access by Palo Alto ...
Ranking in Secure Access Service Edge (SASE)
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
61
Ranking in other categories
Secure Web Gateways (SWG) (3rd), Cloud Access Security Brokers (CASB) (1st), Enterprise Infrastructure VPN (4th), ZTNA as a Service (2nd)
Prisma SD-WAN
Ranking in Secure Access Service Edge (SASE)
7th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
18
Ranking in other categories
Software Defined WAN (SD-WAN) Solutions (4th), WAN Edge (4th)
 

Mindshare comparison

As of November 2024, in the Secure Access Service Edge (SASE) category, the mindshare of iboss is 1.6%, down from 1.8% compared to the previous year. The mindshare of Prisma Access by Palo Alto Networks is 21.4%, down from 22.5% compared to the previous year. The mindshare of Prisma SD-WAN is 2.9%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Access Service Edge (SASE)
 

Featured Reviews

Jack Hamm - PeerSpot reviewer
We experienced benefits immediately but the report generation is lagging
iboss excels on the networking side but lags slightly behind competitors like Zscaler and Netskope in terms of security feature parity. I'd like to see them accelerate development on the security side, particularly around data loss prevention. Using iboss for DLP instead of traditional endpoint solutions is preferable, but its current feature set requires some clunky workarounds. I'd also like to see better integration of DLP into the platform. Additionally, while it's improving, reporting can be slow at times. This is problematic when generating reports for executives who expect them immediately. I'd like to see further improvements in reporting speed and efficiency.
TejasJain - PeerSpot reviewer
Provides actionable insights, secures all applications, and has global coverage
It is a managed firewall. When you run into issues and have to troubleshoot, there is a fair amount of restriction. You run into a couple of restrictions where you don't have any visibility on what is happening on the Palo Alto managed infrastructure, and you need to get on a call to get technical assistance from Palo Alto's technical support. You have to get them to work with you to fix the problem. I would definitely like them to work on the visibility into what happens inside Palo Alto's infrastructure. It is not about getting our hands onto their infrastructure to do troubleshooting or fixing problems; it is just about getting more visibility. This will help us in guiding technical support folks to the area where they need to work.
Imran Taiyeb Ali - PeerSpot reviewer
A stable tool that offers a good uptime and ensures a return on investment
There are some small issues in Prisma SD-WAN's area related to bypass pair or couple ports related to redundancy. Sometimes, during the product's initial setup phase, bypass pair or couple ports don't come up normally, and it requires an hour and a half to troubleshoot to reset the box from Prisma SD-WAN to factory default. Prisma SD-WAN has some minor issues in its physical port, especially in bypass pair or couple ports. Bypass pair or couple ports are not abnormal ports. It is just that the aforementioned ports behave differently. If Prisma SD-WAN can fix bypass pair or couple ports and make them robust enough to work after the initial setup in the first attempt, then it can save a lot of time. The physical device's bypass pair or couple ports generally have issues.
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Use our free recommendation engine to learn which Secure Access Service Edge (SASE) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
13%
Manufacturing Company
9%
Government
6%
Computer Software Company
15%
Manufacturing Company
12%
Financial Services Firm
12%
Government
6%
Educational Organization
26%
Computer Software Company
10%
Manufacturing Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about iboss?
Content filtering is the most useful feature of iboss.
What needs improvement with iboss?
I have the same complaint about them that I have about other software companies. Sometimes when you call in support, ...
What is your primary use case for iboss?
We are a PreK-12 public school district, and we use iboss to filter internet content for our students at home and sta...
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure ac...
What do you like most about Prisma Access by Palo Alto Networks?
The most valuable features of the solution are in the areas of the secure remote access it provides while also being ...
What is your experience regarding pricing and costs for Prisma Access by Palo Alto Networks?
The licensing cost of Prisma Access is calculated per unique user, with each user being able to connect up to eight d...
What do you like most about Prisma SD-WAN?
The product's initial setup phase is straightforward.
What is your experience regarding pricing and costs for Prisma SD-WAN?
Pricing can be an issue. Some customers may find it unaffordable due to their budget constraints.
What needs improvement with Prisma SD-WAN?
The pricing model could be improved to make it more affordable for smaller companies.
 

Also Known As

iBoss Cloud Platform
Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access
CloudGenix
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack
Open Networking User Group, Columbia Sportswear Company, Coca Cola
Find out what your peers are saying about Prisma Access by Palo Alto Networks vs. Prisma SD-WAN and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.