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reviewer1586415 - PeerSpot reviewer
Associate Director at a tech services company with 51-200 employees
Real User
Effective with good performance and versatility
Pros and Cons
  • "The solution offers good performance."
  • "Appearance could be enhanced, especially when compared to Tableau or Power BI."
  • "Technical support requires improvement. I would rate it around three out of ten. Basically, I think they lack in the support system."

What is most valuable?

The solution offers good performance. In terms of development and everything, it's very effective. Additionally, it is a single product that I can use as an ETL database, BI, and more.

What needs improvement?

The appearance could be enhanced, especially when compared to Tableau or Power BI. Maybe more AI or real-time analytics could be incorporated.

For how long have I used the solution?

I have used Qlik Sense for five years.

What do I think about the stability of the solution?

The stability is very good. I would rate it around seven to eight out of ten.

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What do I think about the scalability of the solution?

The scalability is also very good, around seven to eight out of ten. It performs well in terms of performance and load compared to others.

How are customer service and support?

Technical support requires improvement. I would rate it around three out of ten. Basically, I think they lack in the support system.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

I used SAP BO, which is more traditional. Performance-wise, it is not so great.

How was the initial setup?

If it is complex, then it becomes even more time-consuming. Setting up a server should take around one or two hours.

What about the implementation team?

The implementation team consisted of around 20 people.

What's my experience with pricing, setup cost, and licensing?

It's expensive. Compared to Power BI, it is definitely costly. I would estimate the cost at maybe five out of ten.

What other advice do I have?

It's a good product. Performance-wise and scalability-wise, it's good. Overall, it's a solid product. They need to improve their marketing strategy, like Power BI, the Microsoft product, however, they are not selling it in the right manner. I would rate the solution eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project Engineer - Overhead Lines at University of South Africa
Real User
Improves efficiency and speed in the decision-making process, and it's helpful for sharing insights during meetings
Pros and Cons
  • "The most valuable feature is the mobile platform."
  • "More pivot table options, like the ability to have the totals row at the bottom of the table, would be helpful."

What is our primary use case?

We primarily use this solution for operational and financial dashboards and reporting. We now have the ability to share insights on the Qlik mobile platform.

How has it helped my organization?

This solution has helped us with faster decision-making and faster data access through the mobile platform.

What is most valuable?

The most valuable feature is the mobile platform. This is a great way to share insights in meetings.

What needs improvement?

More pivot table options, like the ability to have the totals row at the bottom of the table, would be helpful.

For how long have I used the solution?

We have been using Qlik Sense for between four and six months.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Qlik Sense
January 2025
Learn what your peers think about Qlik Sense. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,997 professionals have used our research since 2012.
Managing Director at B2IT
Reseller
Great UI, good data parsing capabilities and very good scalability
Pros and Cons
  • "Qlik was the first company to implement an in-memory associative analytics engine. This basically means that all data is loaded into memory, but it also means that instead of joining data together, the data is associated together. From the front end, from the UI point of view, data can be joined or included or excluded on the fly. It can be drilled down and drilled through and users can slice and dice it and that type of thing can be done from anywhere in the data to any other place in the data. It doesn't have to be predefined. It doesn't have to have hierarchies or anything like that."
  • "The solution needs to make improvements to the licensing model. They need to make it more affordable at scale, and to make it more affordable for those companies at the low end of the market as well."

What is our primary use case?

I would say general business analytics is the primary use of this solution. Anything from Finance files, HR, Operations, Manufacturing, Mining, etc. It's not specific to any use case, but I would say it is used for general all-purpose business analytics.

What is most valuable?

The associative technology is the solution's most valuable aspect.

Qlik was the first company to implement an in-memory associative analytics engine. This basically means that all data is loaded into memory, but it also means that instead of joining data together, the data is associated together. From the front end, from the UI point of view, data can be joined or included or excluded on the fly. It can be drilled down and drilled through and users can slice and dice it and that type of thing can be done from anywhere in the data to any other place in the data. It doesn't have to be predefined. It doesn't have to have hierarchies or anything like that.

What needs improvement?

The real-time capabilities need to be improved.

What I mean is, the solution needs to have the ability to leave the data where it is. This is actually something that Qlik has been working to solve, however, traditionally, the way that 99% of Qlik customers use the product is in an offline data cache. This means data gets copied into Qlik, into this Associative In-Memory Engine and then the analysis can be done. 

Obviously, that means data is duplicated. It also requires a certain lead time, from the time the data is changed to when the data is available in Qlik. Traditionally, that was something that was a little bit of a hurdle for customers. 

My understanding is that Qlik is working on several features in this area. They acquired some new products. For example, they acquired a product called Utility in the last nine months or so, which has fixed the real-time data replication change, data capture, that type of thing.

I don't think I can think of any new features it needs right now.

The solution needs to make improvements to the licensing model. They need to make it more affordable at scale, and to make it more affordable for those companies at the low end of the market as well.

For how long have I used the solution?

I've been using the solution for four or so years.

What do I think about the stability of the solution?

It's a very stable product. I haven't had any issues with it. I can't recall facing bugs or glitches. The solution hasn't crashed.

What do I think about the scalability of the solution?

The solution does scale wonderfully.

From a technology point of view, the system is quite scalable, horizontally and vertically. You can add more nodes into the system, and you can load balance between nodes and you can of course scale in particular by increasing capacity on the nodes. 

I would say one of the things that hinders scalability a little bit is the licensing models, which is mainly per user, which at scale can become quite expensive.

How are customer service and technical support?

Our team is extremely technically proficient because we've been around the Qlik product set for many years. It's not that common for us to need support from Qlik. If I have to be honest, in the last couple of years, their support has been okay when we needed it. I wouldn't say it's great. It's a little bit slow and unresponsive sometimes.

The last issue we had had to do with accessing the system via Apple devices with SSL certificates. The problem we had was that we implemented it for the customer with an additional security measure. It was a reverse proxy with its own SSL certificate and that used to work and then stopped working and Qlik hasn't been able to really help us to troubleshoot it properly. It was a nonstandard solution as far as they concerned.

They ended up responding and helping us within about 24 hours.

How was the initial setup?

The initial setup is quite straightforward and happens quickly.

Deployment typically takes a couple of weeks. It could take longer in certain instances.

When I say deployment I'm not talking about installing the software. That's installing the software and developing the first solution.

Most of the time implementation is only done by one person. Obviously, on the larger projects, it can take a few more staff members. For the most part, it's a one-person project and the system is not too complex to configure and set up. Normally the BI Developer is also the BI Administrator and the BI Configurator.

Maintenance would not be a full-time job. One person can handle it part-time.

What about the implementation team?

We help our clients implement and deploy the solution if they require our assistance.

What's my experience with pricing, setup cost, and licensing?

My understanding is that there is just a license fee. I don't believe there are ancillary costs on top of that. It may not be an affordable option for smaller organizations, however, It's more suited to larger companies due to the costs involved.

What other advice do I have?

We are a reseller. We do implementation and deployment as well. All types of businesses use the product, from small to large enterprises. Company sizes range from a few people to thousands of active employees.

Qlik Sense, of course, is a new product that sort-of replaces QlikView. A lot of our customers are still using QlikView. Therefore, we are still using the product, but we're not actively selling it anymore. We are supporting it because all new customers are Qlik Sense.

While we mostly deal with on-premises deployments, the cloud is quickly becoming more popular and has just become available for this solution recently.

The advice I would give to other organizations would be kind of general. For BI projects, the trick is to start with the business value and then find the data to support the business value. Don't try to start with the data and then try and find the business value for that data.

The tool really is a good tool and you can do almost anything with it, but just using the tool is not going to deliver value to your customers. You need to help your customer find business value in what they want to do and then deliver the solution for them.

I would probably give the solution a nine out of ten. The reason being that it is a product that offers real value to businesses and it offers it fast.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Manager - Business Intelligence Solutions at Renewal by Andersen
Real User
The ETL component allows us to pull from many different sources
Pros and Cons
  • "The ETL component allows us to pull from many different sources, making pulling data in easy."

    What is our primary use case?

    We run Qlik Sense and NPrinting on four Azure VMs as an independent BI platform to get at trapped data. 

    What is most valuable?

    The ETL component allows us to pull from many different sources, making pulling data in easy.

    For how long have I used the solution?

    One to three years.

    What was our ROI?

    Its break-even is only two years.

    What's my experience with pricing, setup cost, and licensing?

    Costs are a little high on the license/token side. However, if you look at the TCO, it is not too bad, particularly against Power BI

    Which other solutions did I evaluate?

    We been using Qlik Sense Enterprise for two and a half years. It has been one of the best decisions we made. We were suffering form trapped data and multiple sources both inside and outside of the firewall. We needed something with a powerful (yet easy to understand and use) ETL component, and this fit the bill. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Project Manager at a computer software company with 5,001-10,000 employees
    Real User
    End users can adjust their analysis with a few simple clicks
    Pros and Cons
    • "Faster time to delivery utilizing useful charts and graphs, which allows for on-demand generation of analytical data in tables, graphs, and charts."
    • "End users can adjust their analysis with a few simple clicks."
    • "I would like to see more types of visual elements and better configuration options for additional flexibility when developing charts."

    What is our primary use case?

    Business analytics: We have an on-premise server architecture, using Qlik Sense and NPrinting, delivering on-demand analytics.

    How has it helped my organization?

    Faster time to delivery utilizing useful charts and graphs, which allows for on-demand generation of analytical data in tables, graphs, and charts.

    What is most valuable?

    • Ease of development: Delivery of useful analytics in a shorter period of time. 
    • End users can adjust their analysis with a few simple clicks.

    What needs improvement?

    I would like to see more types of visual elements and better configuration options for additional flexibility when developing charts.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user665919 - PeerSpot reviewer
    Senior Business Intelligence Manager at a pharma/biotech company
    Vendor
    In general, they have the advantage of an associative data model.

    What is most valuable?

    Qlik in general have the advantage of an associative data model.

    In addition, Qlik Sense offers (if set up in the right way) an easy-to-use, end-user, self-service solution.

    How has it helped my organization?

    We integrate Qlik as an EU-wide BI tool. Acceptance was never an issue due to the ease of use and user interface.

    What needs improvement?

    The "vanilla" Qlik Sense tool is limited in some areas. There are extensions for nearly everything; however, it comes at a cost if you still want to be sure these extensions still work after a Qlik update.

    For how long have I used the solution?

    I have used Qlik Sense now for ~2 years.

    What do I think about the stability of the solution?

    The only issue we encountered were made internally (server, performance...).

    How are customer service and technical support?

    Customer Service:

    I give the customer service a 9/10.

    Technical Support:

    Technical support is the same, 9/10 (very satisfied).

    Which solution did I use previously and why did I switch?

    We used MicroStrategy but in comparison to Qlik, it was way too complicated and slow.

    What about the implementation team?

    We implemented it with the help of a vendor team. Based on the experiences and the final result, it was straightforward and (still) great support.

    What's my experience with pricing, setup cost, and licensing?

    Depending of the company size, of course, an enterprise license model makes sense.

    Prices from Qlik are in general high; however, there are more and more other vendors who offers the same support. Nonetheless, I recommend to check experience level beforehand, as not all Qlik-certified partners have the same level of quality, in my opinion.

    What other advice do I have?

    I'm very satisfied with Sense; however, I prefer Qlik View even more at the moment due to some limitations with Sense (please see the area for improvements section).

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Wilson Vargas Martinez - PeerSpot reviewer
    Consultor BI at a tech services company with 11-50 employees
    Real User
    Versatile, efficient, and offers shorter development times
    Pros and Cons
    • "It has high performance when interacting with dashboards and reports."
    • "We need more types of visualizations."

    What is our primary use case?

    My organization offers valuable training on Qlik Sense topics. This helps us to be able to translate business needs into applications that meet the different requirements with efficiency, integrity, and versatility of the tool.

    Also, the company I work for aims to help clients realize their full potential by leveraging their data. Through Qlik Sense, it has been possible to develop applications from different sectors that respond to business needs of all kinds with their particular characteristics. 

    The all-in-one tool has the ability to perform integrations and the use of complex functions in the development of valuable indicators with high efficiency.

    How has it helped my organization?

    It is a solution that allows my organization to provide value to different clients. Thanks to its capabilities, we can build different requirements with less wear and time.

    Also, Qlik Sense, in my organization, allows us to keep track of the time usage of all consultants in a single application. It is consuming data in real-time.

    It is important to mention that it has a very high learning curve as a tool, depending on the consultant's degree of knowledge in BI. This is also reflected in user training for being intuitive in different aspects. I can speak of this from my own experience. In ten days, I reached a domain of basic-intermediate knowledge, despite coming from other analytical tools.

    What is most valuable?

    The versatility and efficiency when processing data is great.

    The ability to integrate data within the same solution makes it incredible.

    It has high performance when interacting with dashboards and reports.

    Integration of data from different sources is helpful.

    As Qlik Sense is an in-memory solution, the performance is fast and provides real-time insights

    It offers shorter development times.

    The time to assimilate concepts to start developing applications is faster than other analytics solutions, considering that this tool has ETL and Visualization capabilities.

    What needs improvement?

    We need more types of visualizations.

    We'd like more integration of free extensions.

    Even though the solution is a self-service solution, many non-technical users still struggle to create their reports.

    Even though the solution is a self-service solution, many non-technical users still find it challenging to create their reports. Having a report publishing feature is also very important and is not native to the local version.

    I feel that more dynamic practice-oriented documentation is required that allows non-partner users to get to know the tool and learn about it. The latter also influences the point of self-service that I mentioned earlier. It would be good if the dynamics for constructing self-service reports oriented to non-technical functional users could be further improved.

    For how long have I used the solution?

    I've used the solution for nine months.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    it_user872292 - PeerSpot reviewer
    Manager at a financial services firm
    User
    Provides data to decision-makers in a safe visual environment
    Pros and Cons
    • "It has improved our organization by providing data to decision-makers in a safe visual environment."
    • "The management console appearance needs improvement to its look."
    • "The navigation is quite clunky and outdated."

    What is our primary use case?

    Two environments: one for ad hoc and discovery usage and the other for production (consumption). We use the product for ad hoc discovery work and exposing curating data sets/models to our business.

    How has it helped my organization?

    It has improved our organization by providing data to decision-makers in a safe visual environment.

    What is most valuable?

    The exposure of the OpenAPIs gives greater flexibility in how we implement across both environments.

    What needs improvement?

    • The management console appearance needs improvement to its look.
    • The navigation is quite clunky and outdated.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Qlik Sense Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2025
    Buyer's Guide
    Download our free Qlik Sense Report and get advice and tips from experienced pros sharing their opinions.