Salesforce Commerce Cloud Reviews

The product is easy to use.

There could be more product integration in the ERP space, similar to SAP and Aruba. They could develop this feature by taking advantage of their robust ecosystem.

We have been using Salesforce Commerce Cloud for 18 months.

It is a stable product.

The product is suitable for large companies.

The technical support services team offers training and skill development programs. There is enough documentation available to resolve the queries. It is easier to communicate when we call them for support as they refer to the same documents.

Positive

The product is easy to implement, particularly for non-technical users.

The product is expensive.

Salesforce Commerce Cloud is the best option for enterprise customers. It has better CRM functionality and an ability to connect existing customer data with product catalogs than other products.

The product has entered the market at the right time. It helps us manage and procure customer data. I advise others to map out the differences between what the product offers and the requirements for their business use cases. They should train their resources in Salesforce to achieve the value of the solution offering.

I rate it an eight out of ten.

We use Salesforce for creating and documenting leads and opportunities as well as for forecasting and creating dashboards.

The features that are core to Salesforce including documentation and the variety of integrations available are most valuable.

This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI. 

I have used Salesforce for seven years. 

This is a stable solution. When maintenance is required, Salesforce notify you almost a week in advance and they usually take place over weekends. 

This is a scalable solution. I have used Salesforce with 700 users and it worked well. 

The initial setup was very straightforward. 

Salesforce is not a cheap solution.

Every company has a different use case for Salesforce and their customizations are unique. A good starting point is to understand why a company needs Salesforce in the first place and focus on utilization afterwards.

I would rate this solution an eight out of ten. This is because Salesforce is the best CRM solution on the market. The simplicity in which you can document and analyze the data you put in is really valuable. The integration they have with other providers helps optimize sales processes.

I would rate this solution an eight out of ten. 

The solution provides us all the information we need about sales and reports.

I do not know which version we are using. 

We use the solution for creating the pipeline and getting the learning process. We get reports, which helps us keep track of opportunities. 

I find the reports to be the solution's most valuable feature. 

The solution should have more and faster reporting, as well as better performance. 

We have been using Salesforce Commerce Cloud for the entire year. 

The solution is stable. 

The solution is easy to scale. 

I have never made use of technical support. 

The solution took several minutes to deploy. 

I feel the solution to be very good.

I rate it as a nine out of ten. 

The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target.

The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy.

The filters are very useful and easy to customize. It's very easy to operate.

The user-friendly interface is better when compared with other CRMs.

For everything that we have used this solution for, we have had the best experience. This si the reason that we have not switched to another CRM. We will continue with this for a very long time.

They are constantly iterating and that is a good thing.

There is always room for improvement with any solution.

I have been working with Salesforce Commerce Cloud for approximately three years.

We are using the latest version.

Definitely, this is a stable solution. In terms of volume, and capability, it's very stable.

It is very stable. We started using it in a very small segment of our company and now we've expanded it. We have distributed it in geography.

First, we were using it only for the North American client base, and have now, expanded for global usage.

It's very scalable for us.

I haven't used technical support because I haven't required it.

From what I understand, it's pretty fast, and they have a 24 hour turnaround time policy that they follow. Any query is responded to within 24 hours.

Some of my team members have been in contact with technical support, but I have not personally.

I have used Marketo and HubSpot. There are many pre-existing filters, but they're not always useful.

There is a lot of filtration which makes it difficult to customize.

While the price is reasonable for what you are getting, it could still be better. For a small business, it might be too expensive.

Initially, when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable.

It is something that is not too off-the-shelf or too expensive, but the price could be better.

I am very satisfied with this solution. I don't need any changes in it for what I use. They may provide other features in the future that may be very helpful for me, but I have not thought about what I would like to see.

When you are first starting, you should go through all of the tutorials. When we look at the product or look at a tool, we realize that we use the basic aspects of it. You want to have a full understanding of how to customize it for your needs, and data analysis. It's very customizable, unless you don't know how to do it then it won't be utilized fully.

There are several tutorials available online to use, that will teach you how to use it, and to customize it for your usage and requirements.

Take the time to go through the tutorials beforehand.

I would rate Salesforce Commerce Cloud a nine out of ten.

We use this solution for general CRM use cases including capturing the regular customer lifecycle, opportunities, accounts and managing leads. It supports our entire sales cycle and forecasting.

Currently, we've got is a very small user base but we plan to increase usage in the future.We have a very small IT team who manage and maintain the system.

The conversion of opportunities and leads to accounts is one of the most valuable features.

The dashboards for this solution could be improved.

I have been using this solution for one year. 

This is a stable solution. 

This is a scalable solution. 

The initial setup is pretty straightforward. 

We completed the implementation in-house. 

The pricing is fairly reasonable. 

I would recommend this solution to others. 

I would rate this solution a seven out of ten.

Let me tell you about one of my clients: the basic premise of the solution is to enable the organization to do what it typically does best. It helps to create the platform, as much as possible, without having to focus on some of the associated challenges surrounding e-commerce platforms, like stability, scalability, and managing the technical agency theme or roadmap.

People always choose the solution that best serves their business goals. You can say that Salesforce is the best e-commerce cloud platform on the market, which serves the business purpose.

There is no "one size fits all" approach when it comes to e-commerce. It's a part of Salesforce's family, so Salesforce is very trustworthy and if we talk about Health Cloud, it's HIPAA compliant. If we talk about other industries, it offers all of the security policies which are needed. It is highly trusted, and the data is completely secure and it can easily integrate with the solution set. 

Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch.

Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.

The revenue share model is very attractive to organizations — strong product profit margins, from which to fund the license fee. This commerce model is not as appealing to high volume, low margin retailers, or B2B organizations as their margins are traditionally much tighter. I think that's a limitation they should improve. If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit.

I think the E-commerce cloud should be improved for the low margin retailers and B2B organizations.

I have seven years of experience with Salesforce, but technically only two to three years if we're talking specifically about Commerce Cloud.

Speaking about scalability as a cloud-based product, Salesforce Commerce Cloud can cope with huge demands and traffic spikes without the customer having to plan for it in advance. If there is a sudden spike in the demand, the platform scales silently in the background with no intervention required.

I have reached out to technical support many times but usually, it was for help enabling any features which were not activated, or if there were any technical issues, for example, while publishing something. So in that case, I have reached out to technical support. You can't expect them to do any customizations in your org.

They will only help you with enforced technical glitches if there are any, or any activation features if needed.

Their support is good from my past experience; they definitely offer good support compared to other CRM platforms. Salesforce support is quite better than all of them.

The initial setup is straightforward. 

They offer a full system integration service, starting with the discovery that uncovered the highest revenue commercially focused activity roadmap of the business. Everything goes very well in Commerce Cloud. 

What I would suggest, initially it's a straightforward setup, but then later, if you need some customizations or high-level technical things added to your e-commerce platform, then obviously you need a solution partner or implementation partner to design that.

Setup time varies from customer to customer. Speaking about Salesforce in general, or any cloud of Salesforce, we can't give an accurate estimate of how much time it's going to take, because it depends on many factors: is it a big company or a small company? What kind of requirements they have? What kind of platform do they want to build? Do they need it to provide live agent support? Do they want to add social extensions, like Facebook, etc?

Everything adds more time to the total sites, so it depends from requirement to requirement, what kind of implementation they need. Sometimes it takes 10 days and sometimes it takes 10 months to settle things completely.

Whether we follow an implementation plan depends on the client's requirements; however, the initial setup is the same.

If they want to launch their campaigns, personalize their merchandise, help shoppers find what they want and if they want to boost organic traffic, again, it depends on person to person and from client to client.

My clients see a return on their investment with SalesForce. For example, some of my clients' data and e-commerce sites were not properly organized earlier. When they started using Salesforce Commerce Cloud, it took some time, but their direct revenue increased.

It really depends on many factors. You can easily see the sales growth, you can analyze that and you can add many features to make it user-friendly. You can add the chat option, you can easily send campaigns. If you are sending personalized campaigns, then obviously you will get some clients which are not coming back to you from the last few months so that is a long process to get more revenue.

If I talk about the cost of using the platform as realized as a revenue share, meaning that the client effectively funds the platform from OPEX rather than CAPEX, then there are no significant upfront license costs. As an approach, it's quite compelling that Salesforce has seen their financial success due to the growth of client revenue in what's described as a shared success model. 

I have worked with Shopify, some of my customers were using Shopify and Salesforce Sales Cloud, not the Commerce Cloud in that case. They were managing everything on the Shopify website and they mentioned it is easy to use, but still, I feel with Salesforce Commerce Cloud, we have tons of features, which are not available in Shopify.

Sometimes people don't need the features which are provided by Salesforce. They just need a simple e-commerce platform. Shopify is cheaper than Salesforce so that is the reason that people often choose it, but if a company is big and they want to achieve something good, they obviously go for Salesforce Commerce Cloud.

There is built-in marketing functionality in Salesforce Commerce Cloud. If you want to do very personalized marketing campaigns, those are available in Salesforce Commerce Cloud.

If you only want people who have purchased RED products to see sales on other RED products, you can do that with Salesforce Commerce Cloud. If you want to send campaigns to only those people who are living in city X, and who have purchase items worth more than five dollars, within the last 30 days or any duration; you can easily do that with Commerce Cloud. No other solution can hold a candle to this.

A secondary advantage that Salesforce Commerce Cloud has over Shopify is that while the plugin market is much smaller, all plugins must be certified. A constant complaint of everyone using Shopify is that the plugins make the site slower and slower — who knows what crazy code they are including. That doesn't happen with Salesforce Commerce Cloud, since each plugin must be fully certified, which includes speed requirements.

You could say, Salesforce Commerce Cloud is like a cloud-based software as a service, e-commerce solution. 

If you find Salesforce Commerce Cloud a compelling proposition, chances are, you will continue with adopting the Commerce Cloud roadmap provided by Salesforce. It's another thing that you won't have to concern yourself with. Clients can focus on using the solution's features and functions to drive sales for their sites. They don't have to always be focused on the CRM part of Commerce Cloud, it allows them to focus on their sales growth.

There are some huge brands that use Salesforce Commerce Cloud, including Puma and Adidas.

These are not my direct clients, but I have worked for some of these companies, doing some outsourcing work with some third parties involved. 

If you are interested in using Salesforce, be sure to check which additional Salesforce Commerce Cloud you want to go for — B2B, or B2C Commerce. There are different additions: a starter pack, a growth pack, etc. It depends on the business.

Also, if you wish to use Salesforce, you should hire an implementation partner, not just for the customization part, but for the best advice, because implementation partners know the best practice and the best things which are useful for the client and for the company. I have seen people who have completely messed up because they didn't have an implementation partner.

On a scale from one to ten, I would give Salesforce a rating of eight.

eCommerce for consumer packaged goods sold direct to consumers, not via distributors.

I do not know as we are still in the implementation phase.

• Ability to quickly add content and manage products along with associated web content easily.  
• Not having to worry about maintaining one's own infrastructure. 

• Better access to code and customizability of the solution. 
• Multi-tenant infrastructure is a blessing and a curse.