Salesforce Commerce Cloud Reviews

For use in an E-commerce website based on commerce cloud. Applied to front-end and order check, and integrated with order management system.

Demandware helped the company set up a user friendly e-commerce website in a short time frame and offers stable system performance.

New functionalities including membership awards and order sourcing awareness in the order check.

The cloud services, the information security services, and the compliance support services.

Less than one year.

The customization and the ability to extend every feature, as well the integration with 3rd parties is very good.

I have used this product for 4 years.

All the changes in the platform are made backward compatible.

If you have followed the best practices you will not have a problem, however you are allowed to change the caching for different pages and that may cause a lot of problems with the performance.

All the solutions based on the platform should be implemented by people who have experience. The platform is capable of handling thousands of orders per hour and Demandware take care of the scalability and hosting infrastructure, so you do not have to worry about that.

We use it for eCommerce, which is similar to ATG.

The sign-up process is easy, as you can link it to other products and sign with your Gmail account, for example. The implementation team can customise the implementation to customer needs. 

It is similar to ATG, but some features can be exchanged between the 2.

We have been using Salesforce cloud for about 2 years.

Salesforce is a stable solution. We have not encountered any issues.

Salesforce is scalable.

We have not had to use technical support.

Set up and configuration of Salesforce is straight forward.

In our team, we have 5 people involved in the use and implementation of salesforce, including managers, developers and administrators. Implementation can take up to 2 months. 

The licensing works on a per-user basis.

We have considered using ATG.

I would rate this product 8 out of 10. It is a good eCommerce solution. Compared to ATG, it would be down to choosing which product you needed for your business long term.

It's easy to setup.

They don't provide scope for more customization in the core module.

I've used it for eight months.

The deployment is straightforward with cloud instances, but we don't have any control over the servers.

Almost no issues.

As its code base is hidden, we have little scope for our own customization. We compulsorily have to go with the partners they have chosen.

Customer Service:

It's good - 7/10.

Technical Support:

It's good - 7/10.

We did use a previous solution, and our customer chose to switch.

It was straightforward.

We did it in-house.

It is revenue sharing base, so i don't know about pricing.

If you want a straightforward e-Commerce site, this is a good product with less setup formalities and easy to use, but if you want in-depth customization this might not be a good choice for you

We evaluated Demandware last year. Here are some of my team's impressions: - Excellent support for mobile devices, which is important for us - Social hooks into FB, etc. - I like the dashboard which provides centralized access to all management, policies, rules, etc. - Extensive partner ecosystem

- Expensive!!! - Our architecture team raised questions about how it would fit in our environment, as there would be a good amount of internal work to get everything integrated together. You may want to look into this as part of your evaluation. It's not SaaS after all.