Skype is mainly used for our internal meetings. We have it set up for all the different groups in the company, whether it's my IFC, the marketing team, pre-sales team, senior leadership, etc. We're using the product at least once a day and everybody in the company uses it. We're customers of Skype and I'm the manager of global business development.
Manager Global Business Development at Trigent Software Ltd
Calling features and screen sharing are good features; sound quality and clarity need improvement
Pros and Cons
- "The calling features are the most valuable, especially now as we are working remotely because of this pandemic."
- "There are issues with the bandwidth, particularly for external meetings,"
- "We can't rely on Skype for that and that's why we sometimes use Google Meet instead."
What is our primary use case?
What is most valuable?
The calling features are the most valuable, especially now as we are working remotely because of this pandemic. The screen sharing aspect is also a valuable feature. For example, if we need to explain something internally or deliver a presentation internally, being able to share the screen is a huge benefit. We also use Google Meet for that, so it's dual usage for us.
What needs improvement?
We have issues with the Skype bandwidth, particularly for external meetings, which is why we also use Google Meet. Also, the sound quality of Skype is not great - there is a constant background humming noise. Clarity is essential, especially in our planning meetings. We can't rely on Skype for that and that's why we sometimes use Google Meet instead.
For how long have I used the solution?
I've been at this company for three months and that's how long I've been using the solution.
Buyer's Guide
Skype for Business
May 2026
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,125 professionals have used our research since 2012.
What do I think about the stability of the solution?
The system is somewhat stable although there's the issue of the background noise and it's not always clear who is talking. Following the flow of a meeting can become a bit tricky when a lot of people are involved.
What do I think about the scalability of the solution?
The solution is scalable in that we can sometimes have up to 30 people participating in a meeting.
Which solution did I use previously and why did I switch?
We currently use both Skype and Google Meet. Google Meet is very user friendly with good voice quality. We can record our calls and then share screens when we're making a presentation. It's an easier solution than Skype even though we use both platforms.
For our external client meetings we use Google Meet and internally we use Skype.
What other advice do I have?
I would rate this solution a six out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Of Technology at UNCF
Helpful chat facility and good for internal communications, but call quality and reliability need to improve
Pros and Cons
- "I use the chat feature to communicate with my staff, which is very helpful."
- "Going forward, I would like to see better call quality and reliability."
What is our primary use case?
We use Skype for hosting meetings that are internal to the organization.
How has it helped my organization?
Pre-COVID, we did not use it as much as we do now. Post-COVID, however, all of my staff meetings are now done through the visual interface.
What is most valuable?
I use the chat feature to communicate with my staff, which is very helpful. I'm in a different area of the building than my support team, so a lot of my communications, rather than me running down to their offices or calling them, can be done with Skype.
What needs improvement?
Going forward, I would like to see better call quality and reliability.
For how long have I used the solution?
I have been using Skype for Business since I joined UNCF two years ago.
Which solution did I use previously and why did I switch?
Different parts of our organization were using Skype and Zoom, and we are trying to standardize the use of solutions for virtual meetings. Zoom is being used for external communication, and Skype for Business is being used internally.
Microsoft Teams is replacing Skype for business and we have also used Amazon Chime.
All of these solutions are different audiences. The first category is internal communications and collaboration, and that would be Skype and Teams. In the next tier, you have external meetings, webinars, and conferences of medium-sized scale. These are within the Zoom realm. Finally, you have virtual events such as registrations and breakout rooms. Although Zoom has that capability, the scale is different, which is where Chime and some of the other products come in.
The tier that Teams and Skype for Business are in, suits that tier. Skype is not about conferences, large meetings, webinars, and the like. It is for people working together online, sharing information, transferring files, and changing the screens depending on who is presenting. It's a collaborative remote use case.
What's my experience with pricing, setup cost, and licensing?
The cost of Skype for Business is incorporated into our Office 365 licenses.
Which other solutions did I evaluate?
Microsoft Teams is slated to replace Skype and Skype for Business. It will have a more seamless interface between it and Outlook and the Office 365 suite. It is feature-rich and includes things like a whiteboarding capability. It is easy to use and ties together far more manageable and sophisticated collaboration tools.
What other advice do I have?
I would rate this solution a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Skype for Business
May 2026
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,125 professionals have used our research since 2012.
Associate Manager at a marketing services firm with 51-200 employees
Enhanced meeting efficiency with robust muting functionality and better video quality
Pros and Cons
- "The ability to mute everyone else is pretty useful when there is a large audience."
- "The video quality could be improved, possibly due to internet connection issues."
What is our primary use case?
We primarily use Skype for Business for meetings and internal discussions.
What is most valuable?
The ability to mute everyone else is pretty useful when there is a large audience. It is more stable, and the video quality is better compared to other communication platforms.
What needs improvement?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.
For how long have I used the solution?
We have been using Skype for Business for about a year or so.
What do I think about the stability of the solution?
Skype for Business is stable without experiencing crashes, unlike Teams, which crashes occasionally during meetings.
What do I think about the scalability of the solution?
Skype for Business offers good scalability and does not crash when the number of audience members increases.
How are customer service and support?
Skype support is responsive. I would rate their support around seven to eight.
How would you rate customer service and support?
Positive
What about the implementation team?
Our internal IT team handled the installation of Skype for Business on my system.
What's my experience with pricing, setup cost, and licensing?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
Which other solutions did I evaluate?
We use Microsoft products for our business processes. We also use Teams and Zoom for meetings.
What other advice do I have?
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Procurement Manager at EXCEED IT Services
Helps to make international calls but needs to improve scalability and user experience
Pros and Cons
- "The product helps me make international calls."
- "I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."
What is our primary use case?
I use the solution to make calls and talk to colleagues. I use it mostly to chat with people inside the company and make international calls.
What is most valuable?
The product helps me make international calls.
What needs improvement?
I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability.
What do I think about the stability of the solution?
The tool is not stable since some calls just don't get through. I would rate it a five out of ten since it doesn't happen every time.
What do I think about the scalability of the solution?
I would rate the solution's scalability a three out of ten. My company has 200 users for it.
Which solution did I use previously and why did I switch?
I have used Teams before.
How was the initial setup?
The product's setup is not complex and takes around three hours to complete.
What other advice do I have?
I would rate the solution a six out of ten. You can use the product without any training. However, I feel that Teams is better than Skype in terms of scalability, user experience, app integration, etc.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Provides a good option for virtual meetings
Pros and Cons
- "A good option for virtual meetings."
- "The stability could be improved."
What is our primary use case?
Our primary use case is for virtual meetings and video communication. We also use it to send files via the group chat. I'm a data analyst and we are customers of Skype.
What is most valuable?
I think it's a good solution and provides us with a good option for virtual meetings. I've never had any problems.
What needs improvement?
The stability is sometimes a bit wobbly and could be improved.
For how long have I used the solution?
I've been using this solution for a year.
What do I think about the stability of the solution?
The stability is fine but there is some room for improvement.
Which solution did I use previously and why did I switch?
We previously used Zoom and we also had an in-house messaging system developed within the company.
How was the initial setup?
I wasn't involved in the initial setup, deployment was carried out by our IT department and the company has around 150 users.
What other advice do I have?
I rate the solution eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Production Manager for Nearshore SWaT at a computer software company with 1,001-5,000 employees
Straightforward setup and stable
Pros and Cons
- "The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."
- "The solution has been discontinued by Microsoft."
What is our primary use case?
We use the solution for online meetings with our internal and external clients.
What is most valuable?
The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook.
For how long have I used the solution?
I have been using the solution for 11 months.
What do I think about the stability of the solution?
I give the stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We have 800 people in our organization using the solution.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I give the solution an eight out of ten.
The solution has been discontinued by Microsoft.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Simple installation, overall simple to use, but lacking stability
Pros and Cons
- "The most valuable feature of Skype for Business is overall it is an okay solution."
- "Skype for Business is not stable."
What is our primary use case?
I use Skype for Business for communication.
What is most valuable?
The most valuable feature of Skype for Business is overall it is an okay solution.
For how long have I used the solution?
I have been using Skype for Business for approximately two years.
What do I think about the stability of the solution?
Skype for Business is not stable.
What do I think about the scalability of the solution?
The scalability of Skype for Business is not very good.
We have approximately 10 to 15 users using this solution in my organization.
How are customer service and support?
Skype for Business is easy to use and we did not need to contact the support.
Which solution did I use previously and why did I switch?
I previously used Microsoft Messenger, which is now merged into Skype for Business.
What about the implementation team?
We have 10 engineers and managers that do the deployment and support of solutions.
What's my experience with pricing, setup cost, and licensing?
Our company pays for a license for us to use the solution.
What other advice do I have?
I would recommend this solution to others.
I rate Skype for Business a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Channel Sales Executive at GFI Software
Intuitive, user-friendly, and reliable
Pros and Cons
- "What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people."
- "I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."
What is our primary use case?
Skype For Business is primarily used for meetings, video meetings, and instant chats.
I use it for one-on-one meetings, not for conference meetings where you have been personally invited.
What is most valuable?
What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people.
It fulfills all requirements.
What needs improvement?
I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution.
For how long have I used the solution?
I have been using Skype for Business for three years.
What do I think about the stability of the solution?
Skype for Business is a stable product.
What do I think about the scalability of the solution?
If I include the clients for the various events, there are a few hundred users.
How are customer service and support?
I have never contacted technical support.
Which solution did I use previously and why did I switch?
Previously, I did not use another solution.
How was the initial setup?
It was easy to install.
The installation was complete in a few minutes.
What about the implementation team?
I completed the installation myself.
What's my experience with pricing, setup cost, and licensing?
There are no licensing fees, but you must use a Microsoft account.
What other advice do I have?
I would rate Skype for Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Skype for Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2026
Product Categories
Virtual MeetingsPopular Comparisons
TeamViewer
Zoom Workplace Business
Microsoft Teams
3CX Live Chat
ScreenConnect
GoToMeeting
Cisco Meeting Server
Cisco TelePresence
Adobe Connect
GoToWebinar
Polycom RealPresence Clariti
Zoho Meeting
HCL Sametime
Buyer's Guide
Download our free Skype for Business Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Does Skype for Business include features for e-learning?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?
- Why is Virtual Meetings important for companies?














