Skype For Business is primarily used for meetings, video meetings, and instant chats.
I use it for one-on-one meetings, not for conference meetings where you have been personally invited.
Disclaimer - Time flies, and I received a message from IT Central Station to update my past reviews, including the one I wrote some months ago about Lync Server 2013. Honestly, it would have been easy to just update a few lines here and there and keeping the contents (that were still good) online. However, I have tried to use wisely the aforementioned period of time and my knowledge of Lync and of his potential is now deeper. So, I decided to throw away the previous review (including a good number of views it had) and to write a completely new post.
Lync is a Unified Communications (U.C.) product. It means that in a single product you have a native integration between many different communication tools (IM, conferencing, telephony, e-mail). Lync adds to the standard U.C. capabilities the integration with other Microsoft solutions (SharePoint, Exchange and Active Directory). The aforementioned integration uses information already available in your corporate software to give a better and more complete communication experience to the users. A remarkable example of the aforementioned capability, that I often use as an example, is the so called Skill Search. Skill search is a feature included in the user search of the Lync client that enables the use of working skills information coming from SharePoint as a filter.
Lync Server 2013, from a certain point of view, is like two different solutions in a single product (also if a strong point of Lync is that you can move seamlessly inside the different available features). I will try to explain my point of view:
Both the aforementioned points are different faces of the same product, but also looking at them as separate solutions, we have a Lync is great competitor in the U.C. field.
If you look at the list of the weak points, you can easily imagine that a solution for the pain points in the list is something that Microsoft is working on. The new “Mobile-First, Cloud-First” strategy that Microsoft has embraced involves all its products and it will have for sure an impact on VNext, the temporary name experts use for the forthcoming release of Lync.
Skype For Business is primarily used for meetings, video meetings, and instant chats.
I use it for one-on-one meetings, not for conference meetings where you have been personally invited.
What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people.
It fulfills all requirements.
I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution.
I have been using Skype for Business for three years.
Skype for Business is a stable product.
If I include the clients for the various events, there are a few hundred users.
I have never contacted technical support.
Previously, I did not use another solution.
It was easy to install.
The installation was complete in a few minutes.
I completed the installation myself.
There are no licensing fees, but you must use a Microsoft account.
I would rate Skype for Business a nine out of ten.
Intro and Scenario
Some months ago, Microsoft added to its Office 365/Skype Online offer Cloud PBX with PSTN calling (Public Switched Telephone Network is the aggregate of the world's circuit-switched telephone networks).
Cloud PBX gives the capability to connect Skype for Business (S4B) Online users to the PSTN with no existing on-premises deployment.
Your telco, in such a scenario, could be Microsoft itself but this kind of solution involves some interesting downsides.
Microsoft should be able to offer phone numbers in many different countries that have dissimilar regulations and that will have different carriers and providers, each one trying to offer something more interesting than competitors.
The alternative to the aforementioned scenario (and a more down-to-earth solution) is having all Skype for Business workload in the Cloud with minimum footprint on-premises, just to connect S4B users to local PSTN services (using SIP or ISDN).
This is what Microsoft calls Skype for Business Cloud Connector Edition (previously, you may have heard names like MinTop or Minimal Topology).
While I will not deep dive the specifications of this solution, the implications it has must be understood from any customer that is evaluating a Cloud based VOIP system like this one
CCE Overview
CCE is a downloadable package from Microsoft. Inside the package, you will have four virtual machines running on Hyper-V that you will have to deploy in your DMZ.
As you can see in the following schema (from the TechNet post Plan for Skype for Business Cloud Connector Edition ( https://technet.microsoft.com/en-us/library/mt605227.aspx) CCE acts as a bridge between your local telco provider and the Microsoft Cloud.
Deploying more than a single CCE on a site will add resiliency and increase the number of supported calls.
Note that, in this kind of scenario, you have purchase PSTN conferencing from Microsoft or from audio conferencing provider (ACP) partner if you want to add dial-in conferencing.
In addition, from a security point of view, the Directory Services inside the CCE have no communication with your production Domain Controllers.
Is CCE useful for My Company?
In the TechNet post Plan your Cloud PBX solution in Skype for Business 2015 or Lync Server 2013 ( https://technet.microsoft.com/en-us/library/mt612869.aspx) Microsoft offers an interesting "block diagram” to help customers selecting the right solution.
CCE is seen as something fit for greenfield deployments, while existing Skype for Business infrastructures are suitable to work with Cloud PBX directly.
Vendors like Audiocodes are already offering support to the CCE onboard of their Gateways and Session Border Controllers (SBCs).
That is interesting because to talk with the local PSTN you usually already have the requirement for a gateway/SBC.
Therefore, CCE will probably add small or no cost to what you already had to spend anyway.
Takeaways
CCE is an interesting proposal to realize an hybrid voice deployment (Cloud services and local telco) with little effort.
Removing the Skype for Business (on-premises) deployment from the requirements to use Cloud PBX with PSTN calling simplifies the whole process of moving Enterprise Voice (VOIP) to the Cloud.
Having CCE integrated with gateways is another help in making the aforementioned Cloud adoption straightforward.
Our primary use case is for meetings, online meetings, internal meetings, and with vendors.
The integration with Microsoft Outlook for creating and scheduling meetings is nice. I believe that this software is very much like the others, for example, Microsoft teams.
I would like to see an updated user interface and layout even though no functionality is missing.
I have been using Skype for Business for the past two months.
The stability is very good.
There is excellent scalability and we have five hundred users currently.
I would highly recommend Skype for Business and give it a nine out of ten.
I have used this software since 2014. You can do meetings with your employees, and employees outside of your company.
It has a very easy setup, it's easy to use and can be configured on any device. Everything gets recorded on an exchange server, so you don't have to worry about recording meetings and conversations.
It improves travel time for our employees and cost. It can be used on your 4G LTE connection easily. It has also improved manpower productivity.
You can do meetings of up to two hundred people in a single conversation. You can share your desktop with all meeting attendees at the same instant.
There is normal interface of software,it should be user friendly and eye catchy.Nothing esle and i cannot explain much.
Voice quality improvement, especially when used for over 40 minutes.
File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy.
Click to call: I should be able to make a desktop phone call when I click a member of my directory. There are other applications that enable making calls by clicking in the Lync directory.
Rarely, a chat message is sent very slowly.
No scalability issues.
Good.
I didn't set it up.
I rate it eight out of 10. It is generally very good to work with using chat or web meetings. It would be a 10 if I could make a call by clicking in the directory in Lync.
The most valuable feature is the ease of organizing and setting up a meeting.
It is integrated with my Outlook, which is helpful.
The quality of the meetings is very good.
We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question.
I have been using Skype for Business for between five and seven years.
The meetings can easily be expanded. Once you have the link you can push it, even in a WhatsApp group, to have all of your invitees become part of the meeting. The typical meeting for me is about 30 people.
We have begun using Microsoft Teams in place of Skype for Business and it is very good for collaboration. However, it is also missing the "raise hand" feature.
The initial setup was not difficult for me.
My understanding is that Skype for Business will be retired in July of 2021, so I am in the process of migrating to Teams.
I would rate this solution an eight out of ten.
For how long have you used this product?
- 2 years
Which features of this product are most valuable to you?
- VoIP, IM Chat, Conferencing, Mobility
Can you give an example of how this product has improved the way your organization functions?
- Make it easy to communicate between colleagues, partners and even other companies. It is easy to integrate with Call Centers and doesn’t need separate appliances or hardware. It all can be virtualized. It also allows you to call anytime and anywhere from within your PC or Mobile phone.
What areas of this product have room for improvement?
- IM and file transfer, Conferencing, Persistent Chat, Monitoring and Archiving, Quality of voice and video and Mobility.
Did you encounter any issues with deployment, stability or scalability?
- Integration with Office 365 can be difficult sometimes if migrating users from Lync on cloud to Lync on premise.
Did you previously use a different solution and if so, why did you switch?
- We used to have Openfire, but since we are partners of Microsoft and Lync was a unified communication solution for enterprises which gather everything in it. Then we decided to migrate and deployed our first Lync in 2010.
Before choosing this product, did you evaluate other options? If so, which ones?
- No, we have just choose to go for Microsoft Lync and so as many of our enterprise customers who previously had OCS deployed on their premise.
How would you rate the level of customer service and technical support?
- Overall the level of customer service for Lync is good however, for Microsoft Office 365 it has been improved from getting support on forums to exchanging e-mails and even following up on issues by phone calls.
Was the initial setup straightforward or complex? In what ways?
- Initial setup was some how complicated with the edge part as you have to understand the trick of getting two NICs working and routing the traffic on internal NIC to Lync front end while the other NIC which is external has to face the Firewall DMZ lan.
Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- We have deployed an in-house server and it’s currently still up and running, also we have evaluated the Office 365 and support was extremely good.
What is your ROI on this product?
- Lync has many features that would save your enterprise money, time and effort. Starting with the money, it lessens the cost of communication by using less PSTN lines for VoIP calls when using the Enterprise Voice feature for Lync, It saves you time since you can have conference calls with your clients on Lync using Multiple Conferencing capability along with Multi-Video as well saving the time of going to the customer’s main office for the meeting. Also it can be integrated with other various application servers providing you features which you probably don’t know about yet.
What was your original setup cost for this product and what is your day-to-day cost of using this product?
- Total cost of the project may vary depending on the requirements of the setup, The number of clients who will be using it and what kind of features would they require on it. It may start from $5000 up to $50,000.
What advice would you give to others looking into implementing this product?
- I have recommended Microsoft Lync to one of the customers who had Asterisk and used to have lot of voice quality issue even though they are using the generic audio codecs that are used by majority of VoIP applications. Microsoft Lync uses a different Codec which makes it unique and has better quality in this case.
Hi Fabrizio,
Yes this review is dedicated to Lync 2010 more than 2013 however, I have migrated to 2013 about few months ago and noticed the big difference and change between both 2010 and 2013. as you mentioned Monitoring and Archiving are now part of the FE but require a separate SQL server. Mobility has been improved that it actually makes you not in need to use your desktop sometimes.
WAC server supports PowerPoint slides share for multi-point conferencing. I have deployed WAC couple of times in dedicated server (Internal) use and had great results.
Overall I can say a lot of my clients were very satisfied about the results.
I think I have to write another review about Lync 2013.
spot on