We only use Skype for instant messaging.
Consultant (M&A/R) at Deloitte
It's useful for instant messaging, but it doesn't store old messages and it could be more stable
Pros and Cons
- "I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
- "Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."
What is our primary use case?
What needs improvement?
Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion.
For how long have I used the solution?
Two years.
What do I think about the stability of the solution?
Skype for Business could be more stable.
Buyer's Guide
Skype for Business
November 2024
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What do I think about the scalability of the solution?
I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant.
What other advice do I have?
I rate Skype for Business Five out of 10. I would not recommend it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AVP - Cyber Secuirty at Cloud4C Services
Easy to use, great for remote meetings, and has lots of collaboration potential
Pros and Cons
- "Making calls and having meetings is easy."
- "The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
How has it helped my organization?
The solution has improved the flexibility of meetings for our organization. For example, I can use it from my phone or laptop. I can use it wherever I am. It's increased our communication channels.
It has everything in one place from sharing to team management. It makes everything easy.
What is most valuable?
There are many valuable aspects of the solution. For collaboration purposes, there are many integration capabilities.
Making calls and having meetings is easy.
There are a lot of very fundamental functions on offer.
What needs improvement?
There is sometimes a lag, often because this is not integrated with a few fields. We are in India, so we have some restrictions on some key integrations. For example, it cannot integrate with our internal landlines. When I was in the United States, this wasn't a problem at all.
We need some sort of functionality whereby users can use a link as browser calling. Calling only is what is available to us. That's not in every country, however, just a few. They should make it standard across the board around the world.
The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams.
I have some standard meetings that happen on a regular basis, and it would be nice if I could just go directly to them from Skype instead of looking into my calendar and clicking on a link.
Group calling is not available on Skype right now.
For how long have I used the solution?
I've been using the solution for almost a full year at this point. The company has been using the solution for five years.
What do I think about the stability of the solution?
The stability of the solution is great. There aren't bugs or glitches. It doesn't crash. We don't face any challenges with the solution in that sense.
What do I think about the scalability of the solution?
We have limited employees, so we've never really experimented with scaling the solution. I can't speak to how easy it would be to expand the solution.
We have about 900 users on the solution right now.
We use the solution quite often. It's used on a daily basis.
How are customer service and technical support?
We get our technical support from Microsoft, who owns Skype. They've always been fantastic. We have been satisfied with the level or response we get.
How was the initial setup?
The implementation of the solution was handled before I came to the company, so I didn't participate in the initial institution. I don't know if the product has a straightforward or complex setup.
I believe that deployment took place under the supervision of another team.
What other advice do I have?
With work from home situations increasing, and a company would benefit from using this solution. The collaboration capabilities are great and allow for real-time interactions within teams. It's perfect for remote work.
I'd rate the solution nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Skype for Business
November 2024
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
Manager, Quality and Process Excellence at a tech services company with 10,001+ employees
A stable solution with good support for working from home
Pros and Cons
- "The most valuable feature is stability."
- "We have had trouble with scalability when trying to host large meetings."
What is our primary use case?
We use Skype for all of our video conference purposes.
How has it helped my organization?
Skype for Business and video conferencing makes it easier to work from home.
What is most valuable?
The most valuable feature is stability.
What needs improvement?
The quality of calls has to be improved. I don't know whether it is a server problem that is taking away from the quality, but I have found that it is sometimes poor.
We have had trouble with scalability when trying to host large meetings.
For how long have I used the solution?
We have been using Skype for Business for close to three years.
What do I think about the stability of the solution?
Stability is good but there are issues with call quality.
What do I think about the scalability of the solution?
I would rate scalability average because I have found that there is an upper limit to the number of people that can be added to a conference. I'm not sure whether it is depending on the license that my organization has, but I do find that scalability is an issue in a large conference scenario.
It is used across our organization, with close to 15,000 or 16,000 users.
How are customer service and technical support?
Our in-house team is responsible for technical support, although if they cannot handle the problem then they contact Skype. When this has happened, our problems have been resolved very fast.
Which solution did I use previously and why did I switch?
I have been receiving meeting invitations from outside of our organization using other solutions, such as Webex. When I attend those meetings I use their software.
What about the implementation team?
Our in-house IT group pre-installed this solution for me. They also handle our support.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Reduces costs and increases comfort for employees that would normally travel to meetings
Pros and Cons
- "Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices."
- "If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."
What is our primary use case?
The use of Skype Business has several purposes within our organization, each determined by the specific situation. Its use of instant messages and chats has helped a lot in short conversations, avoiding much of the need to use email for a certain action.
Audio calls help a lot in terms of reducing costs for long discussions, and takes advantage of the maximum gratuity between users of the same program.
Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices.
How has it helped my organization?
Communication is the main way to reduce delays and work better. By facilitating access to a more effective means of communication, we have better clarification between departments and employees when it comes to finding solutions to their problems.
What is most valuable?
The use of video conferencing is an excellent tool to avoid the expenses associated with displacements of professionals who need to be in a meeting with other members. With this function, all guests can be in their own offices, homes, or elsewhere. At the time of the call, everyone will be in a virtual room.
What needs improvement?
The use of multiple users making calls from both audio conferencing and video conferencing requires a good connection to the internet. If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications.
For how long have I used the solution?
Between one and three years.
What do I think about the stability of the solution?
The product has good stability, but it depends on the speed of internet bandwidth. A good connection is required for smooth operation.
What do I think about the scalability of the solution?
It has excellent scalability since it integrates with all sectors of the company. All of our needs are met.
How are customer service and technical support?
Technical support is very good. The procedures and services performed by them are very clear and objective.
Which solution did I use previously and why did I switch?
We did not use another solution prior to this one.
How was the initial setup?
The implementation was very easy, as the program installer itself is very intuitive.
What about the implementation team?
We have an internal IT team that performs all of the implementation procedures.
What was our ROI?
In less than six months we were able to achieve the ROI with clearance.
What's my experience with pricing, setup cost, and licensing?
To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program. These features include audio conferencing and video conferencing calls. Otherwise, the cost becomes high.
Which other solutions did I evaluate?
We had already known about the quality of this tool before joining the service, so we did not evaluate other options.
What other advice do I have?
Skype Business is the best program that performs this type of service, and it is a benchmark in the market.
For communication needs among users who are in the habit of doing work on the road, it is necessary to have a good connection to the internet for the satisfactory functioning of mobile devices such as phones and tablets.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Computer Maintenance Technician at GTP Sistemas S.L at GTP Sistemas S.L
Although seemingly obvious, I would note that the call quality is excellent.
What is our primary use case?
- Firstly, it is an innovative and even more profitable way of communicating. Also, the product offers a very professional image, which is very useful to the organization. Thanks to the interface, quality, design and easy handling, it allows for establishing a better relationship.
- Secondly, in terms of conversations whether via voice or video call, Skype for Bussiness meets the necessary criteria and with respect to the costs, it is profitable, plus it can be used in various equipment and operating systems which is another advantage.
How has it helped my organization?
Skype for Business has improved the communication system in my organization. It is not just a mere implementation; it is something that will undoubtedly influence the productive system likewise, especially in a company where operations are relatively small.
Despite having few members, the use of this product strengthens the communication links and not only internally, it has also been used with some suppliers, partners, and friends, which has been a pleasant experience.
What is most valuable?
One of the most useful functions has been its use for calls. Although seeming obvious, it should be noted that the quality I would say is excellent, and the plans offered by the product are superb, also, the image represents the product strength of my organization and without a doubt, it is something innovative.
What needs improvement?
Specifically in the service area: Since my organization is in charge of repair and maintenance service of computer equipment, and also works internally in communication with members who bring about growth in the company, to include any functionality would be a service that transmits data stored in the cloud, in the form that can be saved, and also to send and receive useful files.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Production Manager for Nearshore SWaT at a computer software company with 1,001-5,000 employees
Straightforward setup and stable
Pros and Cons
- "The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."
- "The solution has been discontinued by Microsoft."
What is our primary use case?
We use the solution for online meetings with our internal and external clients.
What is most valuable?
The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook.
For how long have I used the solution?
I have been using the solution for 11 months.
What do I think about the stability of the solution?
I give the stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We have 800 people in our organization using the solution.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I give the solution an eight out of ten.
The solution has been discontinued by Microsoft.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at a comms service provider with 1,001-5,000 employees
Useful for virtual meetings and very stable
Pros and Cons
- "The most valuable feature is how useful it has been for virtual meetings during the pandemic."
- "This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."
What is our primary use case?
My primary use case is for virtual meetings.
What is most valuable?
The most valuable feature is how useful it has been for virtual meetings during the pandemic.
What needs improvement?
This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release.
For how long have I used the solution?
I have been using Skype for Business for four years.
What do I think about the stability of the solution?
The stability of this solution is perfect. I would rank it a ten out of ten.
What do I think about the scalability of the solution?
This solution is scalable. The conference calls can be between many people.
How are customer service and support?
I have never dealt with technical support.
How was the initial setup?
Installation is straightforward. It takes a few minutes. It's part of the Microsoft Office Suite, so when you install Office, you get all these tools together.
What about the implementation team?
I implemented through an in-house team.
What's my experience with pricing, setup cost, and licensing?
There is a licensing cost, as far as I know, but I'm not sure how much it costs. If you buy the Microsoft suite, you get this product as well. So if you are already installing the suite, you get all these tools together.
Which other solutions did I evaluate?
I did not evaluate any other solutions before using Skype for Business.
What other advice do I have?
The performance is pretty good. This is a mature application with no bugs, and I have no complaints. There are over 500 people using Skype for Business in my organization. But I know that Microsoft intends to end this software and move all users to Teams, so I'm not sure if my recommendation of this software will be of use to people who are looking to implement it.
I would rate Skype for Business an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AVP - Cyber Secuirty at Cloud4C Services
Enables our teams to have real-time collaboration
Pros and Cons
- "It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."
- "We have found that there is a lag because it cannot integrate with the internal landline."
How has it helped my organization?
It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy.
What is most valuable?
There are many valuable features. For collaboration purposes, there are many motivation integrations.
What needs improvement?
We have found that there is a lag because it cannot integrate with the internal landline. It's easier to integrate in the U.S.
We use a link as a browser calling so only calling is available.
For how long have I used the solution?
I have been using Skype for Business for one year.
What do I think about the stability of the solution?
You need to follow the guidelines for the HN to be built on multiple servers and multiple in procedures. It's not a big challenge. The stability and the scalability are not a big challenge at all.
We haven't received high availability. There is no problem because you need to follow their guidelines, build the HN high availability solutions. We don't have an issue.
What do I think about the scalability of the solution?
There are 900 users who use it in my company. It's used on a daily basis.
How are customer service and technical support?
Microsoft support is fantastic. I don't have any problems.
What other advice do I have?
People are working from home and this collaboration is efficient and we see real-time collaboration happening from the teams. This is a very good solution for work from home concepts.
In the next release, I would like to see the ability to do group calling.
I would rate Sype for Business a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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