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Ankita Mandowara - PeerSpot reviewer
Senior Software Engineer at Ace Infoway Pvt. Ltd
Real User
Top 5
An easy-to-use tool with a straightforward setup phase
Pros and Cons
  • "The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."
  • "I feel bored with the look and feel of the tool, so it should be changed."

What is our primary use case?

I use Skype for Business for my office's internal communications.

What is most valuable?

The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls.

What needs improvement?

I feel bored with the look and feel of the tool, so it should be changed.

For how long have I used the solution?

I have been using Skype for Business for five months. I am a customer of the product.

Buyer's Guide
Skype for Business
January 2025
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It is a scalable solution.

Around 400 employees in my company use Skype for Business.

How are customer service and support?

I never had any requirements or needed to contact the technical support team of Skype.

Which solution did I use previously and why did I switch?

I have previously worked with Slack, and it was not easy to use, while Skype has been comparatively much better. Compared to Skype, Slack was only providing my company with a free trial, after the expiry of which we could not make calls.

How was the initial setup?

I don't know about the time taken for the product's installation process since my company's technical team managed it.

The product's installation phase was easy.

I think that one of the technical team members was involved in the product's installation process.

The solution is deployed on the devices in our company.

What other advice do I have?

There is no maintenance required for the solution.

I recommend the solution to those who plan to use it.

I rate the overall solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1210665 - PeerSpot reviewer
Production Manager for Nearshore SWaT at a computer software company with 1,001-5,000 employees
Real User
Top 20
Straightforward setup and stable
Pros and Cons
  • "The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."
  • "The solution has been discontinued by Microsoft."

What is our primary use case?

We use the solution for online meetings with our internal and external clients.

What is most valuable?

The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook.

For how long have I used the solution?

I have been using the solution for 11 months.

What do I think about the stability of the solution?

I give the stability an eight out of ten.

What do I think about the scalability of the solution?

The solution is scalable. We have 800 people in our organization using the solution.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I give the solution an eight out of ten.

The solution has been discontinued by Microsoft.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Skype for Business
January 2025
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
Nivedan Kedia - PeerSpot reviewer
Consultant (M&A/R) at Deloitte
Real User
It's useful for instant messaging, but it doesn't store old messages and it could be more stable
Pros and Cons
  • "I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
  • "Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."

What is our primary use case?

We only use Skype for instant messaging.

What needs improvement?

Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Skype for Business could be more stable. 

What do I think about the scalability of the solution?

I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant. 

What other advice do I have?

I rate Skype for Business Five out of 10. I would not recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AVP - Cyber Secuirty at Cloud4C Services
Consultant
Enables our teams to have real-time collaboration
Pros and Cons
  • "It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."
  • "We have found that there is a lag because it cannot integrate with the internal landline."

How has it helped my organization?

It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy.

What is most valuable?

There are many valuable features. For collaboration purposes, there are many motivation integrations.

What needs improvement?

We have found that there is a lag because it cannot integrate with the internal landline. It's easier to integrate in the U.S.

We use a link as a browser calling so only calling is available. 

For how long have I used the solution?

I have been using Skype for Business for one year. 

What do I think about the stability of the solution?

You need to follow the guidelines for the HN to be built on multiple servers and multiple in procedures. It's not a big challenge. The stability and the scalability are not a big challenge at all.

We haven't received high availability. There is no problem because you need to follow their guidelines, build the HN high availability solutions. We don't have an issue. 

What do I think about the scalability of the solution?

There are 900 users who use it in my company. It's used on a daily basis. 

How are customer service and technical support?

Microsoft support is fantastic. I don't have any problems.

What other advice do I have?

People are working from home and this collaboration is efficient and we see real-time collaboration happening from the teams. This is a very good solution for work from home concepts.

In the next release, I would like to see the ability to do group calling. 

I would rate Sype for Business a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer938901 - PeerSpot reviewer
Software Engineer at a computer software company with 10,001+ employees
Real User
Beneficial instant messaging, straightforward installation, but documentation needs improvement
Pros and Cons
  • "Skype for Business is good for meetings and instant messaging."
  • "Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."

What is our primary use case?

We use Skype for Business for virtual meetings and messages.

What is most valuable?

Skype for Business is good for meetings and instant messaging.

What needs improvement?

Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device.

The documentation for Skype for Business could improve.

For how long have I used the solution?

I have been using Skype for Business for approximately three years.

What do I think about the stability of the solution?

Skype for Business is a stable solution.

What do I think about the scalability of the solution?

The scalability of Skype for Business was good.

My company has many global employees, approximately 6,000 and everyone was using Skype for Business before we switched to Microsoft Teams.

How are customer service and support?

The technical support from Skype for Business was reliable.

Which solution did I use previously and why did I switch?

I have used previously many other solutions, such as IBM and Microsoft Teams.

How was the initial setup?

The initial setup is straightforward. It is not a complicated process.

What about the implementation team?

I did the implementation myself.

We did not have an explicit technical team from Skype for Business. We were using our local IT team of six engineers who was managing it in case of any issues.

What other advice do I have?

I would not recommend Skype for Business because Microsoft Teams has more features, a lightweight application that I access on my mobile. Additionally, I can chat with my teammates and anybody else in the organization. The document repository is useful. I have access to SharePoint which is easily available and I can access it from the mobile device at any time. If I was to compare Microsoft Teams and Skype for Business, I would recommend Microsoft Teams. However, if the only requirement is to have meetings, chats, or instant messaging, then Skype for Business is not a bad choice.

I rate Skype for Business a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Aliyar Balikci - PeerSpot reviewer
Information Technology Senior Administrator at Genpa
Real User
Top 10
Great for virtual meetings, and dependable but the setup is complex
Pros and Cons
  • "It's a good product, we like using it."
  • "The initial setup could be simplified."

What is our primary use case?

We use Skype for Business for virtual meetings.

What is most valuable?

It's a good product, we like using it.

What needs improvement?

The initial setup could be simplified.

For how long have I used the solution?

I have been using Skype for Business for approximately 10 years.

We are using the older version, but it is enough for us.

What do I think about the stability of the solution?

We have no problems with the stability of Skype for Business.

What do I think about the scalability of the solution?

We have 300 users on all levels using this solution.

How are customer service and support?

I have not contacted technical support.

How was the initial setup?

The initial setup was not easy. You must have experience.

What about the implementation team?

I completed the setup myself.

What's my experience with pricing, setup cost, and licensing?

We purchased an open license.

We own the license. You can buy a license once and use it for a long time. If you do not want to upgrade or you don't need to upgrade the license, you can keep it for a long time.

What other advice do I have?

This is not a solution I would recommend. We purchased the license approximately six years ago. If you are thinking about using this solution, I would recommend purchasing a new cloud-based license. They should use Teams. I would recommend Teams. Skype is outdated.

I would Skype for Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer973497 - PeerSpot reviewer
Manager at a comms service provider with 1,001-5,000 employees
Real User
Useful for virtual meetings and very stable
Pros and Cons
  • "The most valuable feature is how useful it has been for virtual meetings during the pandemic."
  • "This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."

What is our primary use case?

My primary use case is for virtual meetings. 

What is most valuable?

The most valuable feature is how useful it has been for virtual meetings during the pandemic. 

What needs improvement?

This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release. 

For how long have I used the solution?

I have been using Skype for Business for four years. 

What do I think about the stability of the solution?

The stability of this solution is perfect. I would rank it a ten out of ten. 

What do I think about the scalability of the solution?

This solution is scalable. The conference calls can be between many people. 

How are customer service and support?

I have never dealt with technical support. 

How was the initial setup?

Installation is straightforward. It takes a few minutes. It's part of the Microsoft Office Suite, so when you install Office, you get all these tools together. 

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

There is a licensing cost, as far as I know, but I'm not sure how much it costs. If you buy the Microsoft suite, you get this product as well. So if you are already installing the suite, you get all these tools together. 

Which other solutions did I evaluate?

I did not evaluate any other solutions before using Skype for Business

What other advice do I have?

The performance is pretty good. This is a mature application with no bugs, and I have no complaints. There are over 500 people using Skype for Business in my organization. But I know that Microsoft intends to end this software and move all users to Teams, so I'm not sure if my recommendation of this software will be of use to people who are looking to implement it. 

I would rate Skype for Business an eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Balbino - PeerSpot reviewer
Analyst at Leripe Construtora
Real User
Reduces costs and increases comfort for employees that would normally travel to meetings
Pros and Cons
  • "Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices."
  • "If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."

What is our primary use case?

The use of Skype Business has several purposes within our organization, each determined by the specific situation. Its use of instant messages and chats has helped a lot in short conversations, avoiding much of the need to use email for a certain action.

Audio calls help a lot in terms of reducing costs for long discussions, and takes advantage of the maximum gratuity between users of the same program.

Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices.

How has it helped my organization?

Communication is the main way to reduce delays and work better. By facilitating access to a more effective means of communication, we have better clarification between departments and employees when it comes to finding solutions to their problems.

What is most valuable?

The use of video conferencing is an excellent tool to avoid the expenses associated with displacements of professionals who need to be in a meeting with other members. With this function, all guests can be in their own offices, homes, or elsewhere. At the time of the call, everyone will be in a virtual room.

What needs improvement?

The use of multiple users making calls from both audio conferencing and video conferencing requires a good connection to the internet. If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications.

For how long have I used the solution?

Between one and three years.

What do I think about the stability of the solution?

The product has good stability, but it depends on the speed of internet bandwidth. A good connection is required for smooth operation.

What do I think about the scalability of the solution?

It has excellent scalability since it integrates with all sectors of the company. All of our needs are met.

How are customer service and technical support?

Technical support is very good. The procedures and services performed by them are very clear and objective.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The implementation was very easy, as the program installer itself is very intuitive.

What about the implementation team?

We have an internal IT team that performs all of the implementation procedures.

What was our ROI?

In less than six months we were able to achieve the ROI with clearance.

What's my experience with pricing, setup cost, and licensing?

To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program. These features include audio conferencing and video conferencing calls. Otherwise, the cost becomes high.

Which other solutions did I evaluate?

We had already known about the quality of this tool before joining the service, so we did not evaluate other options.

What other advice do I have?

Skype Business is the best program that performs this type of service, and it is a benchmark in the market.

For communication needs among users who are in the habit of doing work on the road, it is necessary to have a good connection to the internet for the satisfactory functioning of mobile devices such as phones and tablets.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user