Sophos Email Reviews

It is an anti-spam solution. It filters out spam emails. It performs inbound and outbound filtering.

The price is okay. The on-premise email security solution of Cisco can perform only outbound filtering. Sophos Email provides both inbound and outbound filtering. I also like that the solution is deployed on the cloud.

The scanning and filtering must be more detailed. A lot of legit emails get quarantined. The filtering features must be improved.

I have been using the solution for a couple of months.

I rate the tool’s stability a seven out of ten. The tool quarantines legit emails.

The tool supports a lot of endpoints. It's more on a network level. I rate the scalability a ten out of ten. Two of our customers are using the product.

Compared to McAfee, Sophos' technical support is quite slow. The technical support could be faster.

Neutral

The setup is not that complex. We can fine-tune policies and filtering features. If the product is stable, we need one or two infrastructure engineers to deploy and maintain it. If there’s a software bug, we need a developer.

We see an ROI when the solution works perfectly.

We have to pay licensing fees yearly or once every two or three years. The product is cheaper compared to other solutions.

If someone's solution is straightforward and they don't have too many proxies, I will advise them to choose Sophos Email. However, I would not advise choosing Sophos if their network or infrastructure is quite complex. They will need some fine-tuning. We will need a principal developer if there is a bug in the software. Overall, I rate the tool seven out of ten.

We use it with Microsoft Exchange Online for all our email scanning. Microsoft Exchange Online pushes the emails to Sophos, which scans and classifies them before sending them to us. Once it's set up, it's a seamless and efficient solution.

Sophos Email has significantly improved security in our organization, which is critical as a defense subcontractor. It provides much better protection than just using Microsoft's products alone.

The filtering capabilities are precious and far superior to others I've used. It's intuitive in what it pushes to quarantine, and users can quickly review, free, or delete items without needing an administrator, making it ideal for a multi-user environment.

However, the setup was tricky, particularly with the DNS routing between Microsoft Exchange Online and Sophos cloud services. It took me about four attempts to get it working correctly.

Despite that, Sophos Email does everything we need, so we don't require any additional capabilities now.

I've been working with Sophos Email for about eighteen months.

I’d give it a nine for stability—it’s very stable, which is crucial for us and the main reason we chose it.

I rate the scalability of Microsoft Exchange Online a ten out of ten. It's a pure enterprise solution. We have about twenty users since we’re a micro-business, but if the company expands, we will increase usage.

Regarding technical support, it was a great experience, although I know others may havedifferent experiences. Before using Microsoft Exchange Online, we were using Microsoft’s product, but we needed something more robust and stable. We evaluated several options and chose Microsoft Exchange Online because it offered a strong industry presence.

Positive

The setup process for Sophos Email was quite challenging, and I would rate it a three or four out of ten. However, it wasn’t a nightmare. Once the DNS setup was correct, the deployment became straightforward. It’s deployed in the cloud, and the initial deployment took less than a week. After configuring DNS, it was mainly self-deployed and integrated with Microsoft Active Directory, making it easy to add users.

I handled the deployment with help from Sophos and completed
Their Accreditation Training helped me get up to speed quickly. In terms of manpower, only two people were involved in the deployment process. Now that it's set up, the system is robust and self-maintaining. Reporting is configured on the Sophos appliance and integrated with monitoring tools. If an issue arises, the system attempts to fix itself, and if it can’t, it notifies both us and Sophos automatically. Overall, it’s very low maintenance.

In terms of return on investment, while I can’t put a financial figure on it, the product has significantly reduced unsolicited emails and strengthened our security. It’s been critical, especially for our government contracts.

The pricing is affordable, so I’d rate it around a four out of ten on the pricing scale. We pay about fifty pounds a month, including hardware so that costs may differ without it.

I’d rate Sophos Email a nine for our use case, as I haven’t found a better

solution. My advice for new users is to work with an authorized Microsoft dealer to get direct support. Many resellers sell licenses, but having a primary dealer ensures better technical support, which is invaluable. It may be more expensive, but the benefits outweigh the costs.

I use Sophos Email as part of our corporate cybersecurity solution to protect our servers, both on-premises and in the cloud, including Microsoft 365 servers. 

I find the comprehensive features of Sophos Email most valuable. The system easily integrates into our cloud platform and simplifies backend management.

I would like to see improvements in the initial setup process, ensuring better compatibility with diverse customer infrastructures. Additionally, in the next release, it would be valuable to have enhanced features for seamless interaction with customer infrastructure, making the setup more user-friendly and efficient.

I have been working with Sophos Email for two years.

The stability of the solution is good. I would rate it as a ten out of ten.

I would rate the scalability as a nine out of ten. We have around five customers currently using Sophos Email, with a total user count exceeding 100.

Sophos offers technical support, and while it is generally responsive, the speed can vary as it involves opening a ticket and waiting for assistance. Sophos provides a dedicated response team for faster support, but this service may come with an additional cost depending on the customer's plan. Overall, I would rate the support as a nine out of ten.

Positive

Although the setup can be a bit challenging, it is crucial to conduct thorough testing due to the complex environment. I recommend thorough training before use to maximize its effectiveness. The deployment of Sophos Gmail typically takes around a couple of hours, depending on the complexity of the customer's infrastructure. The process involves investigating the customer environment, testing for interoperability, and setting up on the Cloud Platform or on-premises. It is relatively straightforward for a single server, but for cloud environments, careful evaluation of the products involved is necessary. After setup, additional time is spent testing and verifying the system to ensure a smooth operation. 

Clients can opt for yearly or monthly payment plans. Recently, Sophos introduced some interesting solutions, especially for those acting as MSPs or resellers with a flexible model. While Sophos provides options through its cloud marketplace, it is often better to rely on another reseller for technical support.

I would recommend Sophos Email. My advice for those starting to use it is to prepare for training and not hesitate to engage with it. The initial phase might seem challenging, but training is key for a smooth transition. Don't be afraid of the learning process; embrace it for better consolidation with the platform. Overall, I would rate Sophos Email as a ten out of ten.

We use Sophos Email for use cases involving email security, but there are many policies which we have defined. Like, let's say, like, spamming emails which we have defined and encryptions email which we have defined. Filtering emails we have defined, and there are many more.

I especially like the filtration. We are filtering what emails need to go out. I also found the user interface friendly.

Phishing email is evolving. Sometimes we use tools to send an email. Some companies are using those tools to send an email keeping the face of another company to make it look like that email came from the same person. The solution has not found a way to block these kinds of emails.

It's been almost four years that we have continuously worked with it. We use the latest version of the solution because it's on a subscription, that way we always get the updated version.

The solution’s stability is good.

The solution has good scalability because I haven't seen any problem which has lasted more than three days.

Maintenance is through on-call support. Whenever we face issues, we raise a complaint to the service provider. They have their own level of support.

Positive

We used to use Symantec. Compared to Symantec, Sophos was giving better facilities and better solutions.

The initial setup is not difficult. The solution takes up to 48 hours to deploy, and up to a week to define all the policies and test them.

We used a third-party integrator to deploy the solution. There was one staff member from our side, and the third-party integrator had three people.

Sophos Email is neither cheap nor expensive. It’s affordable, especially for a company like ours.

We found Palo Alto was a bit expensive compared to Sophos. That was the reason we started with Sophos.

I rate Sophos Email a seven to eight out of ten.

We use the product as an antivirus to block phishing emails by implementing mail routing policies.

The product could include all the essential features and capabilities, similar to the on-premise, server-based version.

We have been using Sophos Email for more than ten years.

The platform is scalable when installed on server-based systems like Linux. However, it offers limited scalability for email-based applications. It is suitable for small and medium businesses.

I rate the scalability a five out of ten.

The technical support team is capable of resolving issues.

Positive

We are using FortiMail as well. It is more capable of supporting enterprise deployment than Sophos Email.

The initial setup process is complicated compared to PureMessage.

I rate Sophos Email a seven out of ten.

We use the product to protect our emails, especially for sensitive information from customers. Some spam messages are clever, and we want to ensure we can identify spam.

I cannot guarantee any email by its name. It can be spam. Sophos Email helps to double-check whether an email is spam or not. It has a dashboard which gives an overview of the alerts. 

I have been using the product for over two years. 

I haven't contacted the support team yet. 

We used McAfee before. It took long to connect with the Outlook application. 

The tool's deployment was easy and took five hours to complete. You need to connect it from Azure. 

The tool is worth its money. 

The tool's pricing is medium. 

I rate Sophos Email a ten out of ten. 

The solution is very good at covering all of my organization's needs.

I've found the security to be quite good on the product.

The deployment is very easy. It's quite straightforward.

The pricing is great. It's quite fair and not too expensive.

Overall, the product has some great features.

The solution seems to be very good at iterating on past editions and continues to improve itself. I don't know if it's truly lacking everything.

It would be great if it was a bit better at protecting from the endpoints.

The solution's technical support is slow and unresponsive. You need to book time in order to get support.

I've been using the solution for about four years now.

The solution is quite stable. We've found it to be very reliable for our organization. There aren't issues with bugs or glitches. I've never experienced it crashing or freezing. It's been good.

The solution is scalable. Your organization can easily expand it if you need it to.

Currently, we have around 100 users on the solution. That would be the maximum number of users.

While Fortinet has great technical support and is quite responsive and fast, I've found that Sophos requires its users to book time for support.

Symantec was also quite helpful - more so than Sophos, which still seems to be iroing out details in terms of handling customer queries. They need to be much more responsive.

In the past, I've used Symantec products including Symantec Gateway and Symantec Endpoint Protection. When Symantec bought Barracuda, the pricing became much different. The solution seemed to offer the same features but with much higher pricing. Our company decided to go in a different direction and chose Sophos.

I still like Symantec. I used it for five years and I'm quite familiar with the product.

The initial setup is quite straightforward. It's not complex. 

The deployment is easy to handle. How long it takes depends on which product you want to use. It's different according to your endpoint, email service, mobile, etc. That said, it's still an easy deployment process.

Our users are able to easily maintain it themselves.

The pricing, in general, if very fair. It's definitely a positive aspect of the solution.

I've looked into Fortinet's server and some related products, however, I likely won't continue looking into them. I'd rather consider Symantec.

We're just customers. We don't have any business relationship with the company.

I'm still working with this solution and testing its capabilities. There's still so much to learn about its offerings.

On a scale from one to ten, I would rate it at an eight. If they had better deployments for email security, I might rate them higher.

The tool's most valuable feature is the anti-spam detection filter. Its threat email intelligence features help to identify email data. 

Sophos Email could better detect fake emails, especially when the domain names are similar. It needs to improve spotting spoofed domains, like when one letter differs in a domain name. It also needs to incorporate AI detection. Barracuda detects suspicious emails better. However, malware scanning is better in Sophos Email. 

The solution could offer the option to integrate third-party RBL. This would allow users like Omer to use their own RBLS.

I have been using the product for one to two years. 

The product is stable. 

Sophos Email is scalable, but it depends on the licensing. 

The tool takes a lot of time to implement the requested new features. 

Neutral

The tool's deployment and integration into existing infrastructure is easy and can be completed in a few hours. 

I rate the product's pricing a seven out of ten. 

Sometimes, email protection products can't guarantee 100% security, whether from Microsoft, Sophos, Barracuda, or others. They typically claim up to 95% or 92% effectiveness. However, spam emails can get through, mainly if attackers use new IP addresses. It takes time for spam filters to recognize and block these new threats. The product is recommended primarily for small and medium businesses. 

Previously, the domain anomaly detection feature was limited to detecting anomalies within our domain, such as xoz.com. However, it couldn't detect anomalies in external domains. This limitation resulted in emails from third-party domains potentially slipping through without detection. Other vendors offer better domain anomaly detection, including for third-party domains. Microsoft, for instance, allows users to customize their domain anomaly detection lists.

Day-to-day email management is easy thanks to the tool's user self-management portal. If an email gets blocked for a user, they can release it themselves without contacting IT every time. The tool automatically detects flagged emails, such as those with large attachments, and quarantines them for review. Users can then manage their quarantined emails with minimal training, reducing the burden on IT staff.

I rate the overall product a six out of ten.