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Buthainah Al-Balharith - PeerSpot reviewer
Information Technology Security Engineer at Direct Choice
Real User
Top 5Leaderboard
Helps to double-check whether an email is spam or not
Pros and Cons
  • "I cannot guarantee any email by its name. It can be spam. Sophos Email helps to double-check whether an email is spam or not. It has a dashboard which gives an overview of the alerts."

    What is our primary use case?

    We use the product to protect our emails, especially for sensitive information from customers. Some spam messages are clever, and we want to ensure we can identify spam.

    What is most valuable?

    I cannot guarantee any email by its name. It can be spam. Sophos Email helps to double-check whether an email is spam or not. It has a dashboard which gives an overview of the alerts. 

    For how long have I used the solution?

    I have been using the product for over two years. 

    How are customer service and support?

    I haven't contacted the support team yet. 

    Buyer's Guide
    Sophos Email
    March 2025
    Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
    845,040 professionals have used our research since 2012.

    Which solution did I use previously and why did I switch?

    We used McAfee before. It took long to connect with the Outlook application. 

    How was the initial setup?

    The tool's deployment was easy and took five hours to complete. You need to connect it from Azure. 

    What was our ROI?

    The tool is worth its money. 

    What's my experience with pricing, setup cost, and licensing?

    The tool's pricing is medium. 

    What other advice do I have?

    I rate Sophos Email a ten out of ten. 

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    Juan Adolfo Bernardo - PeerSpot reviewer
    PreSales Maanger at Microgenesis Business Systems
    Real User
    Top 20
    Has a good technical support team, but they could provide efficient scalability for email-based applications
    Pros and Cons
    • "The platform is scalable when installed on server-based systems."
    • "The product could include all the essential features and capabilities, similar to the on-premise, server-based version."

    What is our primary use case?

    We use the product as an antivirus to block phishing emails by implementing mail routing policies.

    What needs improvement?

    The product could include all the essential features and capabilities, similar to the on-premise, server-based version.

    For how long have I used the solution?

    We have been using Sophos Email for more than ten years.

    What do I think about the scalability of the solution?

    The platform is scalable when installed on server-based systems like Linux. However, it offers limited scalability for email-based applications. It is suitable for small and medium businesses.

    I rate the scalability a five out of ten.

    How are customer service and support?

    The technical support team is capable of resolving issues.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We are using FortiMail as well. It is more capable of supporting enterprise deployment than Sophos Email.

    How was the initial setup?

    The initial setup process is complicated compared to PureMessage.

    What other advice do I have?

    I rate Sophos Email a seven out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Buyer's Guide
    Sophos Email
    March 2025
    Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
    845,040 professionals have used our research since 2012.
    Security Engineer at Mavisco Resources Sdn Bhd
    Reseller
    Top 5Leaderboard
    The solution performs inbound and outbound filtering and filters out spam emails, but it quarantines legit emails, and the support is quite slow
    Pros and Cons
    • "Sophos Email provides both inbound and outbound filtering."
    • "A lot of legit emails get quarantined."

    What is our primary use case?

    It is an anti-spam solution. It filters out spam emails. It performs inbound and outbound filtering.

    What is most valuable?

    The price is okay. The on-premise email security solution of Cisco can perform only outbound filtering. Sophos Email provides both inbound and outbound filtering. I also like that the solution is deployed on the cloud.

    What needs improvement?

    The scanning and filtering must be more detailed. A lot of legit emails get quarantined. The filtering features must be improved.

    For how long have I used the solution?

    I have been using the solution for a couple of months.

    What do I think about the stability of the solution?

    I rate the tool’s stability a seven out of ten. The tool quarantines legit emails.

    What do I think about the scalability of the solution?

    The tool supports a lot of endpoints. It's more on a network level. I rate the scalability a ten out of ten. Two of our customers are using the product.

    How are customer service and support?

    Compared to McAfee, Sophos' technical support is quite slow. The technical support could be faster.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The setup is not that complex. We can fine-tune policies and filtering features. If the product is stable, we need one or two infrastructure engineers to deploy and maintain it. If there’s a software bug, we need a developer.

    What was our ROI?

    We see an ROI when the solution works perfectly.

    What's my experience with pricing, setup cost, and licensing?

    We have to pay licensing fees yearly or once every two or three years. The product is cheaper compared to other solutions.

    What other advice do I have?

    If someone's solution is straightforward and they don't have too many proxies, I will advise them to choose Sophos Email. However, I would not advise choosing Sophos if their network or infrastructure is quite complex. They will need some fine-tuning. We will need a principal developer if there is a bug in the software. Overall, I rate the tool seven out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    IT Manager at Jabalpur Motors Ltd
    Real User
    Top 10
    Though a stable solution for email security and email control, the solution's technical support needs to improve
    Pros and Cons
    • "It is a stable solution...It is a scalable solution."
    • "Servicing and support are areas with shortcomings where the solution needs to improve."

    What is our primary use case?

    I have been using Sophos Email for a year. My company uses the solution as a customer. Also, I am using the solution's latest version.

    What is most valuable?

    Feature-wise, everything is fine with the solution.

    What needs improvement?

    Servicing and support are areas with shortcomings where the solution needs to improve.

    For how long have I used the solution?

    I have been using Sophos Email for a year. My company uses the solution as a customer. Also, I am using the solution's latest version.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    It is a scalable solution.

    How are customer service and support?

    For support, on a scale of one to ten, where one is a low scale, and ten is the highest scale, I rate the support a six.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    I rate the setup a nine out of ten. So, it is very easy. The deployment can take up to a month.

    What's my experience with pricing, setup cost, and licensing?

    It is an expensive solution. On a scale of one to ten, where one is low price, and ten is high price, I rate the pricing a seven.

    What other advice do I have?

    I may suggest those planning to use the solution to give it a try. Since the technical support is not comfortable enough, I rate the overall solution a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    System Administrator at Finlays
    Real User
    Highly effective sandbox feature, highly reliable, and
    Pros and Cons
    • "The most valuable feature of Sophos Email is the sandbox. We're able to scan the file, isolate it, and look at it before it is delivered. It is highly effective."
    • "The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge."

    What is our primary use case?

    I am using Sophos Email to protect us from malware. The emails go through the solutions before they come to the email server which protects us.

    What is most valuable?

    The most valuable feature of Sophos Email is the sandbox. We're able to scan the file, isolate it, and look at it before it is delivered. It is highly effective.

    For how long have I used the solution?

    I have been using Sophos Email one approximately one year.

    What do I think about the stability of the solution?

    Sophos Email is a stable solution. There is a lot of email activity and it has been working well.

    What do I think about the scalability of the solution?

    We have approximately 150 people in my organization using this solution and they are from the IT department. We do not plan to increase usage.

    How are customer service and support?

    The support from Sophos Email is good.

    How was the initial setup?

    The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Sophos Email an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    JOEY  CAPAPAS - PeerSpot reviewer
    Sales Manager at iSolutions International, Inc.
    Real User
    Top 20
    Prevents phishing emails and other cybersecurity attacks
    Pros and Cons
    • "Our client recently received many emails, and their employees didn't realize these emails were phishing attempts. Consequently, they clicked on them and fell victim to the attack. Therefore, it is important to secure their system with Sophos Email Security."

      What is our primary use case?

      The solution prevents phishing emails and other cybersecurity attacks.

      How has it helped my organization?

      Our client recently received many emails, and their employees didn't realize these emails were phishing attempts. Consequently, they clicked on them and fell victim to the attack. Therefore, it is important to secure their system with Sophos Email Security.

      What is most valuable?

      Sophos Email protection is very active. It has updated signatures for phishing and email attacks. Additionally, it can also send alerts regarding ransomware.

      For how long have I used the solution?

      I have been using Sophos Email since June last year.

      What do I think about the stability of the solution?

      Sophos gives good results and good feedback from clients.

      What do I think about the scalability of the solution?

      The solution is scalable.

      How are customer service and support?

      Support is excellent. They do have some delays.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      We also handle the implementation. I manage the branch, sales, and operations. Additionally, we have other roles, such as the technical team and support engineers, to ensure smooth operation for our clients. The deployment requires two technical personnel, including one certified support engineer.

      What's my experience with pricing, setup cost, and licensing?

      The solution's pricing is reasonable.

      What other advice do I have?

      Sophos is not difficult to maintain. Overall, I rate the solution an eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
      PeerSpot user
      Ishtiyak Surve - PeerSpot reviewer
      Cyber Security Engineer, Pre-sales Engineer at Green Edge
      Reseller
      Top 10
      A scalable and innovative solution that protects users from phishing links and spam
      Pros and Cons
      • "The solution protects users from phishing links and spam."
      • "The tool’s stability should be improved."

      What is our primary use case?

      The solution provides security from pristine emails and phishing emails.

      What is most valuable?

      Our customers are happy with the product. The solution protects users from phishing links and spam. The tool is integrated with AI.

      What needs improvement?

      The tool’s stability should be improved.

      For how long have I used the solution?

      I have been using the solution for two to three years.

      What do I think about the stability of the solution?

      The tool is not very stable. I rate the stability a seven out of ten.

      What do I think about the scalability of the solution?

      I rate the tool’s scalability a nine out of ten.

      How was the initial setup?

      I rate the ease of setup an eight out of ten.

      What's my experience with pricing, setup cost, and licensing?

      The solution is expensive. Our customers have an issue with the price. I rate the pricing a six or seven out of ten.

      Which other solutions did I evaluate?

      There are other products in the market, like Trend Micro and SpamTitan. If someone wants features similar to Sophos Email on a lower budget, they will choose the other products.

      What other advice do I have?

      My previous organization had medium and enterprise-level customers. Many people like Sophos products and their technology. I like Sophos’ innovation. It develops features that are relevant to the latest attacks. I recommend the solution to a lot of my clients. They completely love the solution. The only issue is price. The product is very innovative. Overall, I rate the product an eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
      PeerSpot user
      Network and Infrastructure Manager at Sonysugar
      Real User
      Top 5Leaderboard
      Reliable, simple initial setup, and good support
      Pros and Cons
      • "Sophos Email is a stable solution."
      • "Sophos Email can improve mail security."

      What is our primary use case?

      We have been receiving a lot of spam emails and we are using Sophos Email to help prevent the spam.

      What needs improvement?

      Sophos Email can improve mail security.

      For how long have I used the solution?

      I have been using Sophos Email for approximately six years.

      What do I think about the stability of the solution?

      Sophos Email is a stable solution.

      What do I think about the scalability of the solution?

      The scalability of Sophos Email is good.

      We have approximately 450 people using this solution in my company.

      How are customer service and support?

      We have contacted the support from Sophos Email.

      I rate the support from Sophos Email a four out of ten.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      The initial setup of Sophos Email was easy.

      I rate the initial setup of Sophos Email a  four out of five.

      What's my experience with pricing, setup cost, and licensing?

      I rate the price of Sophos Email a four out of five.

      What other advice do I have?

      I would encourage others to use this solution.

      I rate Sophos Email a nine out of ten.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
      PeerSpot user
      Buyer's Guide
      Download our free Sophos Email Report and get advice and tips from experienced pros sharing their opinions.
      Updated: March 2025
      Buyer's Guide
      Download our free Sophos Email Report and get advice and tips from experienced pros sharing their opinions.