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Sophos Email vs Trend Micro Email Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Sophos Email boosts ROI by improving efficiency, cutting costs, reducing spam, and enhancing security, proving its investment value.
Sentiment score
6.4
Trend Micro Email Security offers up to 800% ROI, enhancing protection and cost-efficiency, outperforming alternatives like Kaspersky.
Since Trend Micro launched in the Pakistani market, it has offered a great return on investment with competitive financial costing.
SOC Team Lead at a security firm with 51-200 employees
 

Customer Service

Sentiment score
6.9
Sophos Email support has mixed reviews, with users noting variability in response times and real-time availability issues.
Sentiment score
7.0
Trend Micro Email Security support is praised for responsiveness but criticized for delays and varying regional service quality.
When I reported a problem with our firewall, they acted promptly and delivered another piece of equipment.
Network and Infrastructure Manager at Sonysugar
The technical support from Sophos Email deserves a rating of 10 out of 10.
Technical Head at a tech services company with 51-200 employees
After-sales support for Sophos is very good.
Founder at Computech infosysetm
We have local support here as well, with local Trend Micro engineers that visit the site whenever there is a high escalation case, arriving within hours if there is a geolocation difference, or within five to six hours.
SOC Team Lead at a security firm with 51-200 employees
Clients are generally very satisfied with the various types of support available.
CEO at Haniya Technologies
The area of support that requires improvement would be the response time.
Senior Engineering Director at a insurance company with 201-500 employees
 

Scalability Issues

Sentiment score
7.5
Sophos Email is scalable for businesses, but some users mention licensing costs and reporting complexities as limitations.
Sentiment score
7.6
Trend Micro Email Security is scalable and flexible, supporting various company sizes with a credit-based licensing model.
All of the SaaS modules I've worked with are highly scalable, and I do not face any reliability or availability issues while scaling.
SOC Team Lead at a security firm with 51-200 employees
We have a company that sends almost 2,000 to 3,000 emails per hour or more.
Cybersecurity Engineer with 11-50 employees
If you purchase credits in bulk, you can use them for any kind of solution.
Deputy General Manager at Tata Communications Ltd
 

Stability Issues

Sentiment score
7.9
Sophos Email is praised for its stability, reliability, and performance in data management, essential for email management.
Sentiment score
8.0
Trend Micro Email Security is praised for stability, reliability, and management, with minor occasional issues reported by users.
Once your MX record and all configurations are in place, you don't experience downtime.
SOC Team Lead at a security firm with 51-200 employees
I have never experienced downtime with this platform.
Cybersecurity Engineer with 11-50 employees
 

Room For Improvement

Sophos Email struggles with support, security, and usability, needing improvements in setup, features, pricing, and system integration.
Trend Micro Email Security needs better phishing detection, advanced AI, integration, support, scalability, and enhanced features for user satisfaction.
Sophos Email does not work with split delivery.
Operations Technical Lead at IT Supporters
The main competitor for Sophos in the market is Palo Alto, which has reduced their price by more than 35 to 40%, making it a very challenging part to sell this product.
Founder at Computech infosysetm
If there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team.
SOC Team Lead at a security firm with 51-200 employees
I would apply different policies to classify or categorize emails such as spam or not spam and inspect the content of the email and attachments to check for viruses or malware.
Network And Security Architect Consultant at AssurOne Group SA
The company also needs to work on pricing because it is quite costly compared to other products.
CEO at Haniya Technologies
 

Setup Cost

Sophos Email offers flexible, affordable pricing with various subscription options, competitive market ratings, and justified protection costs.
Trend Micro Email Security's cost varies by organization size, seen as affordable for enterprises but pricey for smaller companies.
Sophos Email pricing is a bit high, especially since I purchase through a partner, and they sell it at a higher price since they also seek to make a profit.
Network and Infrastructure Manager at Sonysugar
Prices range from 11 to 12 dollars for licenses and can fluctuate up and down.
CEO at Haniya Technologies
A great benefit is that if you buy a license for 100 servers and 100 mailboxes, and if your mailboxes increase to 120 while your servers decrease to 80, you can reallocate credits from unused email security to your mailboxes.
SOC Team Lead at a security firm with 51-200 employees
This is the biggest consideration companies think about when deciding to implement Trend Micro Email Security.
Cybersecurity Engineer with 11-50 employees
 

Valuable Features

Sophos Email provides robust security, seamless integration with cloud platforms, and simplifies management with advanced threat protection features.
Trend Micro Email Security offers robust spam protection, advanced threat detection, scalability, and seamless integration with Trend Vision One for comprehensive security.
It provides a defense layer for email protection, scanning every incoming and outbound email for malware and spam.
Operations Technical Lead at IT Supporters
Sophos already has Sandbox, and if any issues are identified, Sophos blocks that particular mail and site instantly, which is why customers are very happy and safe from other attacks.
Founder at Computech infosysetm
The spam reduction feature in Sophos Email provides comfort when using it.
Network and Infrastructure Manager at Sonysugar
It does provide me with centralized visibility and management across protection layers. It can integrate all of the separate EDR, XDR, or SIEM solutions, and if you have cloud security applications, all can be integrated and viewed in a single console.
SOC Team Lead at a security firm with 51-200 employees
When we implemented Trend Micro Email Security, we found that about 80% of emails were blocked because they are phishing and spam.
Cybersecurity Engineer with 11-50 employees
The product is quite strong, and that is one reason most clients are replacing their existing email security solutions with it.
CEO at Haniya Technologies
 

Categories and Ranking

Sophos Email
Ranking in Email Security
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Office 365 Protection (1st)
Trend Micro Email Security
Ranking in Email Security
12th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Email Security category, the mindshare of Sophos Email is 2.0%, down from 2.4% compared to the previous year. The mindshare of Trend Micro Email Security is 1.9%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security Market Share Distribution
ProductMarket Share (%)
Sophos Email2.0%
Trend Micro Email Security1.9%
Other96.1%
Email Security
 

Featured Reviews

Kalyan  Chowdhury - PeerSpot reviewer
Founder at Computech infosysetm
Stronger email and mobile security has protected users from ransomware and simplified management
Price is obviously a challenging part, and I think it is the biggest problem we have suffered from over the last two or three years due to a 7 to 8% hike per year, twice a year, which is why we have some renewals on Sophos Email, Sophos XDR, EDR, and the firewall, but due to price hike, they are unable to renew it. The price is going to be very high. It would be better if Sophos can provide a more flexible pricing model for different types of businesses. Price could be lower. The main competitor for Sophos in the market is Palo Alto, which has reduced their price by more than 35 to 40%, making it a very challenging part to sell this product. Palo Alto provides the same functionality for email security, which adds to the challenge because the price is going very high.
AsadAli - PeerSpot reviewer
SOC Team Lead at a security firm with 51-200 employees
Centralized protection has transformed email security and incident investigations by reducing false positives and improving behavioral threat detection
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monitoring IDS signatures, it won't be as beneficial as one with behavioral monitoring and other critical aspects required according to the best practices of the industry. Additionally, if there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team. These challenges consist of managing multiple teams and products. Trend Micro Email Security comes in and solves these problems.Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier. Trend Micro Email Security has some complexities in implementation, but there aren't any significant shortcomings that require Trend Micro to improve.
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
9%
Outsourcing Company
8%
Financial Services Firm
7%
Computer Software Company
13%
Financial Services Firm
8%
Manufacturing Company
7%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise3
Large Enterprise5
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise7
 

Questions from the Community

What do you like most about Sophos Email?
The solution's identity proxy feature is very good and reliable.
What is your experience regarding pricing and costs for Sophos Email?
Regarding Sophos Email pricing, I would rate it between six or seven out of ten.
What needs improvement with Sophos Email?
Price is obviously a challenging part, and I think it is the biggest problem we have suffered from over the last two or three years due to a 7 to 8% hike per year, twice a year, which is why we hav...
What do you like most about Trend Micro Email Security?
The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great.
What needs improvement with Trend Micro Email Security?
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monit...
What advice do you have for others considering Trend Micro Email Security?
We are an MSSP for Trend Micro.The advice I would give, tailored to Trend Micro, is to consider a solution that encompasses all the necessary protection modules, such as SPF, DKIM, DMARC, and email...
 

Also Known As

Sophos Email Security
No data available
 

Overview

 

Sample Customers

Del Monte Foods, Terra Verde, spicerhaart, RIVERLITE, Dataprise, SureBridge, Reed's School, Sayfol International School
MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
Find out what your peers are saying about Sophos Email vs. Trend Micro Email Security and other solutions. Updated: December 2025.
879,853 professionals have used our research since 2012.