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Sophos Email vs Trend Micro Email Security comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Microsoft Defender for Office 365 enhances security, reduces costs, integrates effectively with Microsoft tools, and boosts productivity, offering significant ROI.
Sentiment score
8.7
Sophos Email delivers significant ROI by improving efficiency, reducing costs, and enhancing security, particularly benefiting government contracts.
Sentiment score
7.6
Entities reported substantial ROI from Trend Micro Email Security, highlighting cost savings, enhanced protection, and improved security posture.
It has also decreased our time to detection and response by about 15 to 20 percent.
 

Customer Service

Sentiment score
6.9
Microsoft Defender for Office 365 support is praised for responsiveness, though some users note templated responses and outdated documentation.
Sentiment score
6.4
Sophos Email's customer support receives mixed reviews, praised for basic help but criticized for delays with complex issues.
Sentiment score
7.6
Trend Micro Email Security support is praised for responsiveness and expertise, though response times vary by region.
Customer service and support have been fantastic.
When I reported a problem with our firewall, they acted promptly and delivered another piece of equipment.
Clients are generally very satisfied with the various types of support available.
 

Scalability Issues

Sentiment score
8.1
Microsoft Defender for Office 365 is highly scalable and easily accommodates thousands of users without performance issues, simplifying growth.
Sentiment score
7.3
Sophos Email is highly scalable, supporting diverse user numbers, but faces challenges with licensing costs and technical enhancements.
Sentiment score
7.8
Trend Micro Email Security is a scalable cloud-based solution ideal for medium to enterprise-sized businesses with strong user flexibility.
 

Stability Issues

Sentiment score
7.8
Microsoft Defender for Office 365 is reliable and stable, boasting 99.9% availability and prompt resolutions to minor bugs.
Sentiment score
8.1
Sophos Email is a highly stable and reliable tool crucial for daily operations, rated 7-10 by users.
Sentiment score
8.0
Trend Micro Email Security is highly reliable, stable, easy to manage, and performs well with minimal reported issues.
 

Room For Improvement

Microsoft Defender for Office 365 requires enhancements in virus blocking, phishing detection, integration, scalability, support, and pricing transparency.
Sophos Email needs better security, user interface, support, cloud integration, email filtering, setup, compatibility, and reporting features.
Trend Micro Email Security needs stronger phishing detection, better integration, improved interface, and cost efficiency for enhanced user experience.
The main area for improvement is simplifying the implementation and rollout process.
I would reduce the cost.
The company also needs to work on pricing because it is quite costly compared to other products.
 

Setup Cost

Microsoft Defender for Office 365 is cost-effective for large enterprises but perceived as expensive for smaller businesses.
Sophos Email pricing is seen as affordable and cost-effective, especially for large deployments, with mixed feedback on costs and discounts.
Trend Micro Email Security is costly but offers great enterprise value, with pricing around $6,000 annually for 300 users.
Money-wise, it is a part of the Office 365 suite, making it slightly more expensive compared to Trend Micro.
Sophos Email pricing is a bit high, especially since I purchase through a partner, and they sell it at a higher price since they also seek to make a profit.
Prices range from 11 to 12 dollars for licenses and can fluctuate up and down.
 

Valuable Features

Microsoft Defender for Office 365 provides comprehensive protection with seamless integration, simplifying security management and safeguarding remote work environments.
Sophos Email offers comprehensive email security with advanced features, AI integration, and user-friendly management for efficient threat protection.
Trend Micro Email Security provides comprehensive protection with advanced features, easy management, and seamless integration for reliable email security.
It ranks the threats and allows us to prioritize those hitting us the hardest, such as email threats.
Microsoft Defender for Office 365 is now part of a centralized tenant for my entire group.
The spam reduction feature in Sophos Email provides comfort when using it.
The product is quite strong, and that is one reason most clients are replacing their existing email security solutions with it.
 

Categories and Ranking

Microsoft Defender for Offi...
Sponsored
Ranking in Email Security
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
48
Ranking in other categories
Advanced Threat Protection (ATP) (1st), Microsoft Security Suite (11th)
Sophos Email
Ranking in Email Security
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
31
Ranking in other categories
Office 365 Protection (1st)
Trend Micro Email Security
Ranking in Email Security
8th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
27
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Email Security category, the mindshare of Microsoft Defender for Office 365 is 13.5%, down from 19.7% compared to the previous year. The mindshare of Sophos Email is 2.4%, down from 2.7% compared to the previous year. The mindshare of Trend Micro Email Security is 2.7%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security
 

Featured Reviews

Tolu Omolaja - PeerSpot reviewer
Great URL scanning and attachment scanning, but I would like more proactive threat analysis
The two main features that prove most beneficial for us are URL scanning and attachment scanning. URL scanning involves an automatic scan of links and emails. When a user clicks on a link within an email, the system promptly checks the link's safety. If the link is deemed safe, access is granted automatically. However, if it is flagged as unsafe, we receive feedback and notification to caution us about the potentially harmful link. At this point, we are presented with the option to proceed or return. I have personally witnessed the system identify a few unsafe links, making this the primary advantage of using the solution. The second crucial aspect is the scanning of attachments. When an email containing an attachment arrives, we receive a notification of the new email, along with information that the attachment is being scanned for threats. This additional layer of security provides peace of mind for our organization. While Microsoft Defender for Office 365 offers numerous features, these two stand out as particularly impressive and valuable to us.
NaveedAli - PeerSpot reviewer
Provides good identity proxy features, but sandboxing and spam control features could be improved
Sophos gives you a feature set to manage your on-premises firewall on the cloud. I just integrated my on-premises firewall into the cloud, and I can manage the tool through the cloud as well if needed. I recommend using Sophos Email as a proxy. For email gateways, I advise choosing mature products with rich feature sets, like Trend Micro or CrowdStrike. The solution's integration with other tools is very simple. I easily integrated Sophos Email with my Active Directory. My organization needs a WAF with a limited feature set, which we use through Sophos. Purchasing additional WAF will be costly, but I get sandboxing and WAF features free of cost with Sophos, which is included in the license. Overall, I rate the solution a seven out of ten.
Nadeem Syed - PeerSpot reviewer
Offers comprehensive security, easy integration, and good support
It integrated easily. About 99% of the time, we do not face any challenges in integrating any product of Trend Micro with the existing network. It is usually compatible with all kinds of networks. They have recently added AI to all Trend Micro products. It makes life a little bit easier by catching viruses, providing solutions, and helping out whenever you are stuck somewhere. It is one of the very good features they have right now. For example, one of our clients experienced a network attack and became confused about resolving the issues. The AI was helpful by suggesting initial steps to solve the problem.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
Computer Software Company
14%
Manufacturing Company
11%
Comms Service Provider
7%
Retailer
7%
Computer Software Company
17%
Financial Services Firm
11%
Comms Service Provider
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Defender for Office 365?
Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of variou...
What is your experience regarding pricing and costs for Microsoft Defender for Office 365?
I don't have detailed specifics on pricing, setup cost, or licensing.
What needs improvement with Microsoft Defender for Office 365?
I am generally satisfied with how it currently is. If I could improve anything, I would reduce the cost.
What do you like most about Sophos Email?
The solution's identity proxy feature is very good and reliable.
What is your experience regarding pricing and costs for Sophos Email?
Sophos Email pricing is a bit high, especially since I purchase through a partner, and they sell it at a higher price...
What needs improvement with Sophos Email?
Email installation could be more user-friendly so that it can be done without involving the partner. If made more use...
What do you like most about Trend Micro Email Security?
The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration ...
What needs improvement with Trend Micro Email Security?
There is room for improvement in mobile device management. The company also needs to work on pricing because it is qu...
What advice do you have for others considering Trend Micro Email Security?
I would definitely recommend it. Trend Micro is better than any of its competitors. I would rate it a nine out of ten...
 

Also Known As

MS Defender for Office 365
Sophos Email Security
No data available
 

Overview

 

Sample Customers

Microsoft Defender for Office 365 is trusted by companies such as Ithaca College.
Del Monte Foods, Terra Verde, spicerhaart, RIVERLITE, Dataprise, SureBridge, Reed's School, Sayfol International School
MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
Find out what your peers are saying about Sophos Email vs. Trend Micro Email Security and other solutions. Updated: March 2025.
842,466 professionals have used our research since 2012.