Try our new research platform with insights from 80,000+ expert users
Sophos Email Logo

Sophos Email pros and cons

Vendor: Sophos
4.0 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

The deployment of Sophos Email is easy and straightforward, ensuring a user-friendly experience.
Anti-malware and risk scanning capabilities are effective, with features like VIP protection and Sandstorm enhancing security.
Sophos Email provides comprehensive security against various threats, including phishing, spam, and zero-day attacks through sandboxing and email filtering.
The platform is scalable and integrates with firewall and multiple vendors like Microsoft, offering deployment across any email service with features like encryption and data loss prevention.
Anti-spam detection and threat email intelligence are valuable features, enabling users to efficiently manage suspicious emails and protect organizational communication.

CONS

Technical support is often slow and unresponsive, requiring appointments for assistance.
There are challenges with email protection, compatibility issues, and difficulties with log access and email relay configuration.
Spam control and sandboxing features need enhancement, with many legitimate emails getting quarantined.
Detection of phishing emails requires improvement, including better AI detection and spotting of spoofed domains.
Integration issues arise when there is a weak internet connection, affecting stability.
 

Sophos Email Pros review quotes

ZE
Dec 20, 2021
When you say email security, it's about everything, incoming email, outgoing email, spam, phishing emails, unwanted marketing emails. You can set rules, but the main feature of Sophos Email is to make sure you don't get hacked. 95% of people who are hacked do not get hacked by typing the router password. They are hacked from the inside out, which means they send you a document that is a zero-day attack, you open it, nothing happens, but technically the attack is running in the background of your computer. This is how they gain access to your PC.
Adeyemi Adedokun - PeerSpot reviewer
Jan 18, 2024
There are many features that are important, but among those, the spam protection feature is very valuable. It help us to safeguard the email against phishing and ensures that there is maximum security enabled for our communication processes. It has a huge role in protecting our emails from potential threats.
Philip Williams - PeerSpot reviewer
Sep 11, 2024
The filtering capabilities are precious and far superior to others I've used. It's intuitive in what it pushes to quarantine, and users can quickly review, free, or delete items without needing an administrator, making it ideal for a multi-user environment.
Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,168 professionals have used our research since 2012.
Hamad Khan - PeerSpot reviewer
Nov 29, 2023
The best thing about it is the logs.
KhalidOmer - PeerSpot reviewer
Sep 21, 2020
The deployment is very easy. It's quite straightforward.
Jaffar Ali - PeerSpot reviewer
Apr 4, 2024
The feature of Sophos Email that we find most effective for detecting suspicious emails is primarily based on their signatures.
ZE
Jan 25, 2024
Sophos Email offers encryption and malware protection, provides visibility into emails, has 99% accuracy in catching spam, enhances organizational safety, integrates with various vendors like Microsoft, is deployable with any email service, prevents data loss, features authentication rules, synchronizes with Active Directory and Azure, and includes a self-service portal. The product is very flexible.
Alex Clerici - PeerSpot reviewer
Dec 8, 2023
I find the comprehensive features of Sophos Email most valuable.
reviewer1417110 - PeerSpot reviewer
Feb 6, 2024
The tool's most valuable feature is the anti-spam detection filter. Its threat email intelligence features help to identify email data.
NaveedAli - PeerSpot reviewer
Apr 25, 2024
The solution's identity proxy feature is very good and reliable.
 

Sophos Email Cons review quotes

Adeyemi Adedokun - PeerSpot reviewer
Jan 18, 2024
Sophos Email has few improvements to implement, including the handling of incoming emails in the systems. It needs to add additional feature that helps in enhancing the scanning processes of these emails. While adding these features, it should work towards improving the current features also.
Philip Williams - PeerSpot reviewer
Sep 11, 2024
However, the setup was tricky, particularly with the DNS routing between Microsoft Exchange Online and Sophos cloud services. It took me about four attempts to get it working correctly. Despite that, Sophos Email does everything we need, so we don't require any additional capabilities now.
Hamad Khan - PeerSpot reviewer
Nov 29, 2023
There have been some issues with compatibility and effectiveness, particularly when integrating it with our firewall. The main challenge has been email protection, especially due to compatibility issues and difficulties with log access and email relay configuration.
Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,168 professionals have used our research since 2012.
KhalidOmer - PeerSpot reviewer
Sep 21, 2020
The solution's technical support is slow and unresponsive. You need to book time in order to get support.
Jaffar Ali - PeerSpot reviewer
Apr 4, 2024
Enhancing rule creation and customization features would provide users with greater control over their email security settings.
ZE
Jan 25, 2024
Sophos Email needs to increase the number of promos.
Alex Clerici - PeerSpot reviewer
Dec 8, 2023
I would like to see improvements in the initial setup process, ensuring better compatibility with diverse customer infrastructures.
reviewer1417110 - PeerSpot reviewer
Feb 6, 2024
Sophos Email could better detect fake emails, especially when the domain names are similar. It needs to improve spotting spoofed domains, like when one letter differs in a domain name. It also needs to incorporate AI detection. Barracuda detects suspicious emails better. However, malware scanning is better in Sophos Email.
NaveedAli - PeerSpot reviewer
Apr 25, 2024
The solution's sandboxing and spam control features could be improved.
JA
Nov 23, 2023
The solution has not found a way to block certain kinds of phishing emails.