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Sophos EPP Suite pros and cons

Vendor: Sophos

4.1 out of 5

58 reviews
89% willing to recommend

1,130 followers

Pros & Cons summary

Sophos EPP Suite offers ease of deployment, strong endpoint protection, and a central management console, ensuring efficient security control. It excels in scalability and preventing zero-day threats. However, it requires high CPU and RAM, affecting performance. Technical support, third-party integration, and logging features need improvement. Users seek enhanced user-friendliness in deployment and configuration while encountering delays in accessing support and analysis tools.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Sophos EPP Suite is known for its ease of deployment and maintenance, requiring minimal effort to manage and update.

Centralized management and synchronized security are key features, allowing efficient control and integration with firewalls.

Intercept X is highlighted as a valuable component, known for robust endpoint detection and threat management.

The product excels in malware protection, offering strong capabilities in preventing distribution and addressing threats within networks.

Sophos EPP Suite provides scalability and performance, making it suitable for organizations needing to protect multiple computers effectively.

CONS

Sophos EPP Suite faces issues with compatibility, especially when used with macOS and Linux, leading to unwanted complications.

The support response time and technical support process are criticized for being slow, cumbersome, and not informative about potential Windows update issues.

There are concerns about resource utilization, with Sophos EPP Suite reportedly consuming significant system resources, causing performance issues.

Installation and deployment processes are noted to be confusing and the need for system configuration and logging improvements is emphasized.

Sophos EPP Suite is considered quite expensive in certain markets, leading to dissatisfaction among price-sensitive users.

Sophos EPP Suite Pros review quotes

reviewer1081449

Technical Consultant at a outsourcing company with 51-200 employees

Jun 6, 2023

The setup is very easy, which takes around twenty minutes to set up the cloud setup and the licensing portal.

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Network Administrator at Transgulf Readymix

Jan 12, 2020

Sophos EPP Suite has the capability to stop infections from spreading around the internal network even after the problems have infiltrated it.

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GT

GebremichaelTeklemariam

Networking and Security Engineer at IE Network Solutions PLC (Ethiopia)

Sep 8, 2022

What I like best about Sophos EPP Suite is that it's a good product. What's nice about it is that after I installed it on my computer, the tool detects and eliminates most of the problems, malware, and vulnerabilities. It works very well and is very efficient because it doesn't use up many resources from my computer. For me, Sophos EPP Suite is the best security and antivirus solution. In terms of its endpoint capabilities, I'm unable to comment on other Sophos security devices, but it seems Sophos EPP Suite has a next-generation firewall feature, though I didn't use it, and it may not be comparable to other next-generation firewalls. My current firewall is a next-generation firewall from Fortinet, and it's the best firewall for me in terms of cost and security, but for endpoint protection, I use Sophos EPP Suite, and it has the best security for my device. The tool is also good for organizations. It's the best tool.

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Sophos EPP Suite

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Kiarash Heydari

Information security manager at asa com

Jan 26, 2023

The most valuable feature of Sophos EPP Suite is the accounting and reporting services are good and professional. The business features of the solution are very useful, such as the reporting page for clients. It provides a clear understanding of usage, including how much traffic has been used and how much is remaining. Additionally, it's user-friendly and easy to understand. Overall, the solution is good, useful, and has a helpful user interface.

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reviewer1265688

Manager of Information Security at a healthcare company with 1,001-5,000 employees

Jul 22, 2020

The solution's most valuable aspect, for us, is the DLP portion of the product.

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JB

Jagdeep Bhardwaj

Founder Director at digisec

Sep 14, 2022

The web control and the application control are two good features.

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reviewer2166660

CEO at a tech services company with 11-50 employees

Apr 26, 2023

It's very light on the endpoints.

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ICT manager at Oosterhof Holman

Sep 2, 2019

So easy to deploy and use that you really don't even need their technical support.

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Network & Endpoint Security Consultant at a tech company with 1-10 employees

Jan 16, 2020

In terms of the Firewall, the EAP assist, the simple interface and the reporting features are quite good for clients. It's very easy to understand and to navigate the Dashboard.

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ZE

Pre-sales manager at National Information Technology Company

Jan 17, 2022

It's easy to deploy.

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Show 10 more reviews (out of 57)

Sophos EPP Suite Cons review quotes

reviewer1081449

Technical Consultant at a outsourcing company with 51-200 employees

Jun 6, 2023

The update part is a bit tricky in the solution...The support is not that good.

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Network Administrator at Transgulf Readymix

Jan 12, 2020

Sophos does not currently inform users of potential compatability issues with Windows updates.

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GT

GebremichaelTeklemariam

Networking and Security Engineer at IE Network Solutions PLC (Ethiopia)

Sep 8, 2022

One area for improvement in Sophos EPP Suite is the support response time, particularly of the management team. It could be faster because I only got a response from the manager after a few days. If you open a case directly from the website, the response from the technical support agent may have been faster. I didn't open the request from the website, so that could be the reason why the response time took longer.

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Sophos EPP Suite

Free Report: Sophos EPP Suite Reviews and More

Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

831,020 professionals have used our research since 2012.

Kiarash Heydari

Information security manager at asa com

Jan 26, 2023

The solution could be improved in terms of the performance of the appliances. Sometimes the appliances in the market can be quite large. Additionally, in comparison to other appliances, such as FortiGate, Cisco Firepower, or ASA, it could be improved in terms of package processing or traffic handling.

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reviewer1265688

Manager of Information Security at a healthcare company with 1,001-5,000 employees

Jul 22, 2020

The solution has a strange technical support process where you need to move through all of these tiers before you can get to someone who can help you. They should streamline the process and make it easier to speak to the correct level of support from the outset.

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JB

Jagdeep Bhardwaj

Founder Director at digisec

Sep 14, 2022

From our enrollment perspective, I would say maybe it could be a little lighter in terms of agent usage so that there is less computer utilization.

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reviewer2166660

CEO at a tech services company with 11-50 employees

Apr 26, 2023

There could be enhancements made to the DLP.

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ICT manager at Oosterhof Holman

Sep 2, 2019

Configuring notifications is lagging a bit behind the curve as the product should be able to direct exactly where any notification type is sent.

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Network & Endpoint Security Consultant at a tech company with 1-10 employees

Jan 16, 2020

The support could be improved. The response times are slow.

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ZE

Pre-sales manager at National Information Technology Company

Jan 17, 2022

It would be ideal if the price could be lowered a little bit.

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Show 10 more reviews (out of 57)

Product Categories

Product Categories

Endpoint Protection Platform (EPP)

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Product Categories

Product Categories

Endpoint Protection Platform (EPP)

Popular Comparisons

Popular Comparisons

CrowdStrike Falcon vs Sophos EPP Suite

Microsoft Defender for Endpoint vs Sophos EPP Suite

SentinelOne Singularity Complete vs Sophos EPP Suite

Fortinet FortiClient vs Sophos EPP Suite

Cortex XDR by Palo Alto Networks vs Sophos EPP Suite

Symantec Endpoint Security vs Sophos EPP Suite

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