Sophos MDR Reviews

I use Sophas MDR almost daily. It depends on whether we have an incident or not.

It has helped our organization by enhancing security measures through its AI capabilities. We are starting to see improvements, and it integrates well with other cybersecurity solutions.

The automated threat hunting feature and integration capabilities are valuable. It works better when integrated with another cybersecurity solution rather than just standalone.

Maybe the reporting needs improvement.

I have used Sophas MDR for a few months, approximately two months.

I would rate the stability of the solution as nine out of ten. It has been stable for us.

I would rate the scalability of the solution as nine out of ten.

Technical support from Sophos is generally good, rated eight out of ten. It can take some time, however, this might be due to issues on the user's side.

Positive

Previously, we used Bitdefender, but we switched to Sophos as we already have the firewall software and we prefer the solutions to work together.

The initial setup was straightforward and easy.

The implementation was handled internally as I am an end user.

There has not been enough time to accurately assess ROI or cost savings.

The pricing is normal and not exorbitant.

I would recommend Sophas MDR to others as long as they have another software solution like a firewall to combine with it.

I'd rate the solution eight out of ten.

We manage security 24/7 using Sophos.

I am satisfied with the product. The solution provides the best security features. We don't have a 24-hour security engineer in our organization. Now, Sophos MDR acts as a 24/7 resource and helps us when an issue is activated.

The product must provide zero trust security. The security tools for the endpoints must communicate with the firewalls.

I have been using the solution for three to four years.

The product is better suited for enterprises.

I will not recommend the tool to the private sector or small companies. The tool is too expensive for small companies.

We use the tool in our company. Our customers also use it. We are partners and resellers. I recommend the product to other organizations. Overall, I rate the solution an eight out of ten.

Sophos MDR enhances our clients' cybersecurity. Our clients do not have to worry about security threats like malware or intruder activity because the Sophos MDR team is very experienced and takes immediate action. The solution provides an easier VPN connection.

The solution's integration should be made easier because it is difficult. Sophos MDR should improve its artificial intelligence capabilities. Sophos MDR uses artificial intelligence in cybersecurity, but it should be made more attractive or scalable.

I have been using Sophos MDR for six months.

I rate the solution’s stability an eight out of ten.

Around five clients use Sophos MDR.

I rate the solution’s scalability a nine out of ten.

The solution’s technical support is very good.

Positive

The solution's initial setup is not easy. It is quite difficult to integrate the tool. The solution's deployment takes around one and a half to two hours. Sometimes, my senior helps me with the installation. Other times, I deploy the tool by myself.

Sophos MDR is less expensive than other products like Fortinet or Palo Alto.

Sophos MDR is very helpful for remote help, security pickup, policy editing, or policy deployment. I would recommend Sophos MDR to other users because it helps detect suspicious network activity.

Clients don't trust Sophos MDR because it is a new cloud product that has been around for one and a half years.

Overall, I rate the solution a seven out of ten.

The product saves us a lot of money. I do not have to engage any employees for cybersecurity monitoring. The product also provides insurance. The team responds frequently to any attacks. They call us, inform us about the issues, and guide us on what to do. I do not have to worry about it. The product gives us good visibility into what is happening inside the company.

Endpoint protection is very slow. When we copy something, it takes too much time. Sometimes the email gateway is down, and the emails return to the sender. These are the two problems we face frequently.

The solution should release a feature similar to Zscaler, which would route all the traffic through my firewall when we connect to VPN. The product should provide zero trust.

My organization started using the solution recently.

The tool is stable.

As soon as we send the purchase order, the team adds the license fee, and we start using the solution. The tool is scalable. More than 1000 people in our organization are using the solution.

Support is good.

We have switched to Sophos in our UK plant too. Earlier, we were using SentinelOne. We switched to Sophos because of its dashboard. We can see everything in a single dashboard. That is the beauty of Sophos.

The initial setup is very easy. It is not complex.

We can download and implement the product easily. It is only a one-line command. It's not a big task for me. Frequently, we check the servers and the dashboard. We can find any discrepancies easily. It is easy to maintain the tool.

I am comfortable with the pricing. Compared to other tools, Sophos has a pretty good price.

We are using the latest version of the product. We have a hands-on experience with the solution. We get all controls like endpoint, firewall, and email gateway on a single dashboard. Overall, I rate the solution an eight out of ten.

We use the product for 24/7 monitoring services for threat detection.

We have been using Sophos MDR for about two and a half years.

I rate the platform’s stability a ten out of ten.

The platform is easy to scale. I rate the scalability a ten out of ten.

The initial setup is straightforward. I rate the process a ten out of ten.

The product is reasonably priced considering the cybersecurity features.

Sophos MDR has improved the threat detection process by identifying and addressing the issues before they become severe. It helps us maintain cybersecurity with 24/7 device monitoring.

In one of the incidents, the product was instrumental in mitigating a threat by enabling us to mark the machine with a phishing attack. In this way, we isolated the device before it infiltrated the organization.

The AI analysis and MDR features automatically isolate the issues without manual effort.

I rate it a ten out of ten.

In the future, I would like to see a better integration between the endpoint and firewall, just like how web proxy is available inside the antivirus and the endpoint protection. There is also security or protection for the gateway and the border gateway in Sophos that we need to configure separately. In general, the gateway, firewall, and endpoint Sophos offers are not optimized, which I feel can function better together.

I have been using Sophos MDR for a year. My company is a platinum partner in Switzerland for Sophos.

It is a stable solution.

It is a scalable solution.

The support from the MDR team works satisfactorily.

I rate the technical team an eight out of ten points.

Positive

It is easy to deploy Sophos MDR.

The solution's deployment process takes four to eight hours, considering that my company has around ten customers with varying infrastructure sizes who need our service regarding the solution's deployment process. The deployment can be done in four hours for some of our company's smaller customers, while it may take eight to twelve hours to configure all the parameters for the bigger ones consisting of 300 to 400 users.

Sophos MDR is not a cheap product. Compared with other solutions in the market, Sophos MDR is available at a good price, especially considering its performance.

I am satisfied with the overall solution. So far we have had very few queries from Sophos. But these have always been handled quickly and satisfactorily.

It is a good thing that Sophos offers many products, along with the automatic integration of all the telemetry data. With other competitors or products like Fortinet in the market, you have to pay extra to integrate the MDR services offered.

I rate the overall product an eight out of ten.

The product has substantially improved endpoint protection and threat management capabilities. We have effectively addressed previous issues related to firewalls and endpoints, resulting in the current solution functioning very well. It provides reliable protection and clear data on its performance metrics, enabling straightforward communication of its capabilities.

One of the MDR's most effective features is its integration with a specific analytics tool, which provides comprehensive reports and insights. This capability enhances our understanding of the evolving threat landscape, ensuring we are well-prepared to address potential security issues.

The service could enhance its scope, particularly in managing firewalls. While it effectively identifies endpoint threats, it does not extend to firewall management. Improving this aspect would significantly bolster our overall security posture and response capabilities.

Scalability for the solution is achievable, but it often hinges on the business's financial model. While the technology can support scalability, the associated costs may pose significant challenges. Many companies in Brazil face constraints in expanding their networks due to high expenses despite the availability of technical capabilities.

The support system is responsive and prioritizes business needs over mere product functionality. Having local support personnel who speak Portuguese significantly enhances the experience, allowing for efficient escalation and resolution of issues. This level of service distinguishes them from many other vendors in the market.

Positive

Setting up MDR is somewhat complex. It requires detailed information about the customer's environment, including the topology and configurations. For instance, my experience with First Wave highlighted the need for an initial assessment to define the environment thoroughly. This process involved extensive feedback and recommendations to ensure secure and efficient deployment.

Generally, the maintenance is manageable. However, challenges may arise with significant network changes, such as integrating new business units. If the network environment remains stable, it is relatively straightforward. Yet, companies may encounter difficulties without adequate personnel to address these changes.

The return on investment can be substantial, especially since hiring local employees in Brazil is considerably more expensive than in other regions. By leveraging MDR solutions, organizations can mitigate staffing costs while enhancing their security posture, which is particularly crucial given the current economic climate in Brazil.

The service excels in its delivery and response times. Alerts are typically managed within minutes, ensuring prompt threat mitigation. I have noted that the service maintains a clean environment and offers a robust management solution that aligns well with our needs.

MDR solutions can be limited, especially when focusing solely on the LYNX scope. While they excel in specific areas, such as endpoint management using platforms like Azure from Sophos, they often need to provide a comprehensive operational solution. My team manages not only endpoints but also firewalls and other services. This division of responsibilities is essential for obtaining accurate information, particularly in complex environments.

Overall, I rate it a nine out of ten. 

Since we installed Sophos MDR, we have thankfully had peace of mind. Before the Sophos MDR installation, we had a very bad experience with several clients. Post-installation, this issue has decreased, and it's very effective.

The tool's ability to work with security threats is competitive. The best part is monitoring and the way we receive automated emails and updates. When an issue arises, a ticket automatically gets raised, clearly outlining the necessary actions to be taken from our end.

The solution's integration with our IT workflow is easy. 

The only challenge we face with the tool is the pricing. Clients often compare it with other products in the market and try to negotiate prices. This concern has caused some challenges in closing deals. Otherwise, as a product, we have no worries.

The support's response time can also be faster. 

I have been working with the product for two years. 

I rate the solution's scalability to the maximum, i.e., a ten out of ten. 

We have local distributors who support us. Sometimes the call centre gets really busy, which can be a challenge. Thankfully, we have local distributor support that handles most of our issues. We only resort to reaching out to the main support when necessary.

Positive

There are no challenges associated with the tool's deployment. 

The tool is recommended for enterprises. The pricing model can be a bit challenging for small companies. I rate it a ten out of ten. I recommend the product. We have migrated most of our clients to Sophos MDR.