Sophos XG is an on-premise next-generation firewall with comprehensive features and the console is centralized on the cloud.
Managing Director at TopSOC
Reliable, simple installation, and scalable
Pros and Cons
- "The scalability of Sophos XG is good."
- "Sophos XG could improve Data Loss Prevention(DLP)."
What is our primary use case?
What needs improvement?
Sophos XG could improve Data Loss Prevention(DLP).
For how long have I used the solution?
I have been using Sophos XG for approximately two years.
What do I think about the stability of the solution?
Sophos XG is a stable solution.
Buyer's Guide
Sophos XG
October 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The scalability of Sophos XG is good.
We have approximately 20 users using the solution.
How are customer service and support?
The support is a bit behind compared to other vendors.
How was the initial setup?
The installation is straightforward and only took one and a half hours.
What about the implementation team?
We have one or two people for the deployment and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
My customers pay a license for one or three years to use Sophos XG.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos XG a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Managing Director at Graftronics Pvt Ltd
Provides excellent firewall endpoint and email encryption
Pros and Cons
- "The solution offers a good firewall endpoint and email encryption."
- "SD-WAN needs to be improved because it often fails at the network security level."
What is our primary use case?
We are resellers of Sophos XG and I'm the company's managing director.
What is most valuable?
I like the firewall endpoint and email encryption that Sophos XG provides.
What needs improvement?
As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level.
For how long have I used the solution?
I've been using this solution for seven years.
What do I think about the stability of the solution?
The stability of this product is good, we've never had any complaints from our customers.
What do I think about the scalability of the solution?
The scalability is fine.
What's my experience with pricing, setup cost, and licensing?
Licensing costs for this product are reasonable.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Sophos XG
October 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Infrastructure Administrator at CFA-INSTA
Fully integrated, easy to use, and scalable
Pros and Cons
- "I have found the solution easy to use and fully integrated."
- "The solution could improve by having better security."
What is most valuable?
I have found the solution easy to use and fully integrated.
What needs improvement?
The solution could improve by having better security.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the scalability of the solution?
In my experience, I have found it to be scalable.
How was the initial setup?
The installation took approximately one day to complete.
What about the implementation team?
We did the implementation of the solution and we used a team of two.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos XG a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Executive IT at Mattsen Kumar LLC
After four years, we've never had a complaint from a customer
Pros and Cons
- "We created and configured a VPN for connecting our remote sites and also to make it more secure and reliable. We also like its two-factor authentication features."
- "The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher."
What is our primary use case?
We mainly use this solution for team meetings. We also implemented the LAN control for Sophos XG.
How has it helped my organization?
We have been dealing with this solution for the past four years and we haven't had any challenges or complaints from any of our clients.
What is most valuable?
We created and configured a VPN for connecting our remote sites to make them more secure and reliable. We also like its two-factor authentication features.
What needs improvement?
The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher.
For how long have I used the solution?
I have been using Sophos XG for roughly four years.
What do I think about the stability of the solution?
This solution is both stable and secure.
How are customer service and technical support?
The technical support is good enough.
What other advice do I have?
I would absolutely recommend this solution to others. It's far better than other solutions available on the market right now. This solution could benefit any organization.
Overall, on a scale from one to ten, I would give this solution a rating of nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT Manager at toril community cooperative
A fast, agile, and stable solution that is easy to deploy and manage
Pros and Cons
- "Orchestration of the firewall is the most valuable feature. It is a fast and agile solution. It is good with protection. It is also very easy to deploy and manage, and its user interface is easy to use."
- "They can lower its price. It is very expensive. We are looking for a less expensive solution depending on our budget. They can also improve it in terms of firewall protection."
What is most valuable?
Orchestration of the firewall is the most valuable feature. It is a fast and agile solution. It is good with protection. It is also very easy to deploy and manage, and its user interface is easy to use.
What needs improvement?
They can lower its price. It is very expensive. We are looking for a less expensive solution depending on our budget. They can also improve it in terms of firewall protection.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is very agile.
Which solution did I use previously and why did I switch?
We didn't have any other similar solution previously.
How was the initial setup?
It is very easy to deploy.
What's my experience with pricing, setup cost, and licensing?
It is very expensive.
What other advice do I have?
I would rate Sophos XG a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO / Managing Director at Infinity Access Technologies Pvt Ltd
Stable product with easy setup well recommended, customer support and fiber options on smaller models could be improved
Pros and Cons
- "The solution was able to be integrated well with exciting hardware and software and in multiple business sectors."
- "They should include fiber ports on smaller product models and the tools should be improved for scalability."
What is our primary use case?
We were able to integrate the solution using existing infrastructure installed, such as different firewalls and security software. We have integrated the solution in multiple sectors, for example, the education and banking sectors.
How has it helped my organization?
UTM appliances have generally improved organization networks and given away to multiple link management, identity management, and easy firewall options. SOPHOS has a better GUI and dashboard which can be easily understood and managed in an organization.
What is most valuable?
The solution was able to be integrated well with exciting hardware and software and in multiple business sectors.
What needs improvement?
With the proliferation of fiber connectivity becoming available at our homes, consumers should not have to go and buy another module for fiber to ethernet converters or another device to get the fiber options. I understand all UTM models should have direct SFP ports available so that FFTH is directly terminated to UTM for better management and uptime.
For how long have I used the solution?
I have been using the solution for the past five years.
What do I think about the stability of the solution?
I have found it to be a stable product.
What do I think about the scalability of the solution?
I can say it is more stable rather than scalable. I do not think they have the ability for scalability with the options currently included esp in SMB segment. However, if they did have better options then I believe the product would have better scalability.
Some of our clients have been enterprise and SMB customers. Overall the range of our clients has been between medium and enterprise clients.
How are customer service and technical support?
The customer support is not that good. We found the support to be extremely slow in response.
I rate Sophos XG support a three out of ten.
Which solution did I use previously and why did I switch?
We have used other products as well and we understand those products work well which has better and local support. In addition, it depends on the company's focus. SOPHOS has focused on small to enterprise customers but support needs improvement to be in the market. SOPHOS channel partnership program needs also improvement and commitment so that System Integrators and partners are able to pitch the products well in the market.
How was the initial setup?
Setup is good and the integration is very easy. The technology creates several good products.
What about the implementation team?
We do the deployment and implementation of the solutions.
What was our ROI?
They should include fiber SFP ports on smaller product models as well and the tools should be improved for scalability.
What other advice do I have?
I can definitely recommend the product because it is good. There is no doubt.
I rate Sophos XG a 6 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: Channel Partner and Consultant to various Customers.
Technical Department Manager at Direcbusiness Technologies, Inc.
Has good VPN features and capabilities
Pros and Cons
- "We get good usage out of the features. It has enabled us to gain popularity. It has great features."
- "The VPN features and its capabilities are great."
- "We had a difficult time assigning IP addresses to specific MAC addresses."
What is our primary use case?
We use it for monitoring our web access, providing authentication and for security purposes.
What is most valuable?
We get good usage out of the VPN features and its capability; it is a great feature.
What needs improvement?
In terms of improvement, one of the features we are having a hard time getting a hang of is MAC addressing, like when we assign IP addresses to a specific MAC address. That is something that can be improved. For the next release, I think, it should have better feature integration.
For how long have I used the solution?
I have been using Sophos XG for seven years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
The solution is scalable. We use the product for around 70 to 100 users.
How are customer service and technical support?
The support that we used was great.
How was the initial setup?
The initial setup was pretty straightforward. The setup took around one to two weeks.
What about the implementation team?
We did all of the deployment by ourselves and we use one person for maintenance.
What was our ROI?
I think, for the XG, I think the MAC addressing. We were having a very hard time assigning MAC addresses with specific IP.
Which other solutions did I evaluate?
We haven't chosen any other product, besides Sophos.
What other advice do I have?
I would rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical & Pre-Sales Manager at GateLock
Multifaceted security protection to protect us and our customers
Pros and Cons
- "All of the features are amazing, especially Sandstorm, which prevents bad traffic or downloaded files from reaching our customers' and partners' networks."
- "Network security is in need of improvement."
What is our primary use case?
This solution is implemented for medium and large enterprises to protect their network from attacks and to filter the web traffic through web protection and application protection modules.
This solution includes Email protection, IPS, Antivirus gateway, ATP, Reporting, VPN, Sophos Wireless controller, load balancer, WAF, and traffic shaping.
How has it helped my organization?
- It's protecting our networks from threats.
- Block URLs and web applications based on business needs.
- Not expensive when compared to other vendors, with a great added value.
- Impressive synchronized security with its endpoint solution.
What is most valuable?
All of the features are amazing, especially Sandstorm, which prevents bad traffic or downloaded files from reaching our customers' and partners' networks.
What needs improvement?
Network security is in need of improvement.
For how long have I used the solution?
I have been using this solution for five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros
sharing their opinions.
Updated: October 2024
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Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros
sharing their opinions.
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