Sophos XGS Reviews

We primarily use the solution as a firewall.

The most valuable features are the Sophos management or the central management, including the reporting and managing of multiple firewalls using Sophos Central.

The synchronized security, which also integrates with the Sophos endpoint, is great. That's one of a few of the main features which is beneficial with Sophos XGS.

The solution is stable.

The setup is simple.

There were certain lacking capabilities, for example, the searching of its settings et cetera, previously in Sophos XG. There have been some features that were not visible or unavailable compared to the one here on Sophos XGS. Right now, Sophos XGS is stable with its current firmware and hardware versions. It’s gotten better.

I can’t speak to which features could be added.

As long as they just maintain the stability of the firmware version, we will remain happy.

Support is great, however, it can always be improved.

I’ve been working with the solution for one year. We’ve used it since 2021.

We’ve found the product to be stable. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable and the performance is good.

In general, the solution is scalable.

Its features and configuration can expand. As long as the engineer or the implementer knows which policies are needed, the Sophos firewall integrator can also help with that. If he or she does not know any complicated solution, Sophos support is also there to help.

I’ve had interactions with Sophos support.

They are actually quite responsive with their cases, as long as the open cases is properly informed or properly included with the right information.

They could always improve support a little bit.

Positive

The initial setup is just a simple set of options. Sophos also provides a lot of data sheets and tutorials online. During the initial setup, there is a guide, which the user can just follow as long as he or she knows their internal network. It’s pretty straightforward.

The maintenance isn’t too intense. However, it is on a case-by-case basis and depends on the complexity of the environment and size.

I really don't have visibility with the pricing. However, the price depends on the size of the box, which indicates that the more users you have, the bigger the box, the higher the price you have to pay.

I haven't had the opportunity to work with other solutions. There are a lot, like Palo Alto, which, in terms of security, are much better than Sophos, as people say. However, Sophos can also work well. It just depends on the company's complexity or preference in the firewall.

I'm currently an agent and a Sophos engineer here in the Philippines. We’re partners.

While we work primarily with on-premises deployments, it is also available on the cloud.

I’d rate the solution eight out of ten.

Sophos helps us set public restrictions and add category filtering to secure the network. It provides ATS and IPS scanning for further protection.

I like the Sophos UI. It interface has a more comfortable feel than the competitors.

I recommend Sophos increase the user capacity of the firewall by 1.5 times. For example, say the firewall can accommodate 1,000 users now, then it should handle a load of 1,500 users.

We've been using Sophos XGS for seven years.

Sophos is a stable product.

Sophos XGS is scalable. My company has almost 6,000 users.

We've contacted Sophos support multiple times for help troubleshooting.

We used a Cisco firewall for four years before Sophos. My company has multiple locations, and some had Sophos, but others used Cisco. After we had a good experience with Sophos, we moved the entire company to Sophos.

Installation is pretty straightforward compared to Juniper and Cisco products. The Sophos installation offers better guidance. 

We handled the installation and configuration with our in-house team.

Sophos isn't expensive. It's a mid-range solution that's cheap but not too much cheaper than competitors. It's a good price that meets all our compliance requirements. 

I rate Sophos XGS eight out of 10. 

We used it to create rules to monitor our network environment properly, using the standard.

It's great because we can create and manage firewall rules, add policies to those rules, and generate detailed reports. It has helped us protect our network and meet compliance requirements.

The policies are the greatest feature. They allow us to configure granular control over our network traffic.

The speed of report generation could be improved.

I have been using it for one year. I used version 16.5, and I also used version 17 of the product.

I would rate the stability a ten out of ten. 

I would rate it highly for scalability. I would rate the scalability a ten out of ten.

I had a little bit of experience with another firewall solution, but not much.  

It is easy to deploy and manage.

The pricing is okay. 

I would recommend go ahead and use it. It's a great product. I have this product in my house as well. 

Overall, I would rate the solution a ten out of ten. 

we are using Sophos XGS for full control over our network.

Sophos XGS has improved our organization.

The most valuable feature of Sophos XGS is its ease of use.

The price of Sophos XGS could improve, it is high.

I have been using Sophos XGS for approximately two years.

Sophos XGS is stable.

The scalability of Sophos XGS is good.

We have approximately 10 technicians that know how to use the solution.

The support from Sophos XGS was responsive. They solved the issues we had.

Positive

We have not used another solution prior to Sophos XGS.

The initial setup of Sophos XGS was easy. The time it took for us to implement the solution was approximately one month.

We use a third party with our in-house team to do the implementation. We have 10 workers that maintain the solution.

I rate the return on investment for Sophos XGS a three out of five.

There is an annual licensing fee to use Sophos XGS. It is an expensive solution.

I rate the price of Sophos XGS a four out of five.

We did not evaluate another solution before choosing Sophos XGS.

I rate Sophos XGS seven out of ten.

We use XGS as a firewall, for web filtering, and network control. I'm an IT manager. 

The VPN is the best feature because I'm working a lot from home now. 

I think the earlier SG version was easier to configure and manage. The XG is a little different and somewhat more complicated. I'd like it to be easier to manage and configure.

I've been using this solution for three years. 

The solution is stable.

Right now we're having some issues but they're related to the environment and not the solution.

The customer support is not great, it takes them too long to respond. 

Neutral

The initial setup is very easy. 

I believe we pay for licensing every three years and I think it's around $1,800 which includes the hardware. It's a reasonable price. 

I recommend this solution and rate it eight out of 10. 

We work with two clients with Sophos XGS. One of our clients was replacing old firewalls, and they choose Sophos XGS. The other client has a new project that he's planning to move his endpoint solution to Sophos XGS.

One of the main advantages of Sophos XGS is the processor. You don't have to wait a long time for when you are managing the firewall and the traffic is faster now.

Sophos XGS could improve by having better integration with Active Directory.

I have been using Sophos XGS for approximately one year.

Sophos XGS is stable.

I have found Sophos XGS to be scalable.

The technical support is good. However, they should provide quicker support in other languages, such as Spanish.

The initial setup is easy.

We do the implementation of the solution and the number of people we need depends on the project. However, typically we have two people that handle the implementation. 

Since COVID we have been trying to work remotely as much as possible. After the initial setup, the solution can be managed remotely.

Sophos XGS is a good investment because these solutions work for a long time.

I live in Bolivia and the price of Sophos XGS is high. However, they have adjusted their price a little over the past while but the price could still be less expensive to be affordable.

I have evaluated other solutions, such as Fortinet.

I rate Sophos XGS a nine out of ten.

The best use case of Sophos XGS is for customers who use CMGs that manage the gateway of Microsoft, which was made obsolete years ago. Clients want to replace their proxy with some solution, and Sophos is one of the best bets.

The solution is good for web filtering. It's also possible to use it as a load balancer and a destination firewall and site-to-site channeling. Remote users can gain access via Sophos. It solves for a variety of uses that the client needs. 

In our market, they offer a web filter SSL VPN and they are very useful for the customer.

The initial setup is very simple. 

It's stable and reliable. 

We can scale the product.

Some firewall names like Palo Alto and FortiGate are very famous for security. People find them very secure. While Sophos is fairly secure, they aren't known for their security, and it's not an obvious selling point. Unfortunately, on Gartner, Magic Quadrant, and Forrester, Sophos doesn't have a good presence. They need to get better at marketing their abilities and expanding what they can do.

I would like to see them in third-party evaluation reports like Gartner, Magic Quadrant, or Forrester to make it easier for us to show our customers that Sophos is a leader in the market. It will be easier for us to sell them. Our market depends on what products are currently in Gartner and Forrester, and these platforms. 

We've been working with the solution for five to six years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The product is scalable. 

We have more than 100 clients on Sophos. 

Technical support is good and above average. 

Neutral

It is easy to set up the solution. It's not a complex process. 

While it depends on the magnitude of the customer's environment, normally the deployment only takes a day or two.

We do not require any outside assistance. We can handle the setup ourselves. 

If the client needs us to, we can deploy the solution for them. Since we sell the solution, we have a good understanding of the process. We have been doing implementations for years. 

The pricing is moderate. It's not overly expensive. They offer good licensing. 

We are using and selling the solution. We are deploying it for different customers.

When the customer wants to buy an appliance, definitely it's an on-prem solution. However, when it comes to an endpoint or a firewall as a service, they offer cloud solutions as well.

I'd recommend the solution to others. 

I would rate the solution seven out of ten.

This solution is like our gateway to the internet. We use it for access control. 

This solution is very simple to manage. It's user-friendly and quite easy to configure. It's easy to communicate with the Sophos support team.

I would like to see a history of the monthly bandwidth utilization, the bandwidth consumption for a period of time. Right now, I know they have something where you can see the live bandwidth utilization when you go to reports. However, there is not a history where you can go back and say, "I want to see what was consumed during the last month." You can't get that history. I know there are other third-party tools that do that, but if Sophos could have it integrated into its file device, that would be cool. 

I would like to see them reduce the price.

I have had experience with this tool for about three years now.

This is a stable product. 

This solution is scalable. There are currently 250 systems connected to this solution. 

My experience with the Sophos technical team has been fantastic. I was trying to set up a VPN tunnel through a SAP X server, so I was having some challenges, and our consultant tried and then he just decided to set up an appointment with the Sophos technical team. Within a short period of time, we were able to pinpoint where the problem was coming from and we got the problem solved. I would rate the technical support as a five out of five.

Positive

The initial setup is quite easy. It's not a challenge. On a scale of one to five, where one is difficult and five is easy, I would give it a four. 

It was done in-house but we consulted a third party that is more experienced with Sophos.

The price of this solution is quite high. Currently in my country, in Nigeria, we are facing a lot of problems with products. The value of the naira and the dollar keep heating up, and it's not good for us here Nigeria, so the Sophos price is not friendly. I think the price needs to be worked on so that it can at least be commercially available to us here in Nigeria. I would rate the pricing as a three out of five.

Sophos is always my preferred solution. I've worked with Sophos, Fortinet, and MikroTik in terms of configuring VPN access to the routers. I find it very, very easy to do it on Sophos, so I prefer to use it instead of the other two solutions. 

I would rate this solution as a nine out of ten.