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CTO at Joan Cross Infosystems Ltd
Reseller
Useful synchronized security, helpful support, and progressive innovations
Pros and Cons
  • "The most valuable features of Sophos XGS are a set of functionalities that are quite commendable, they call it synchronized security, where all the solutions share defense lines with each other."
  • "Sophos XGS could improve the price."

What is our primary use case?

Sophos XGS can be deployed on the cloud or on-premise.

Sophos XGS can be used as a firewall, secured appliance firewall, routing, and depending on the licensing on it, to secure web servers.

What is most valuable?

The most valuable features of Sophos XGS are a set of functionalities that are quite commendable, they call it synchronized security, where all the solutions share defense lines with each other.

What needs improvement?

Sophos XGS could improve the price.

For how long have I used the solution?

I have been using Sophos XGS for approximately four years.

Buyer's Guide
Sophos XGS
October 2024
Learn what your peers think about Sophos XGS. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

Sophos XGS is reliable.

What do I think about the scalability of the solution?

The scalability of Sophos XGS is good.

We have approximately 1,000 cumulative users using the solution. We have approximately 15 customers using this solution.

How are customer service and support?

The support from Sophos XGS is great.

How was the initial setup?

The initial setup of Sophos XGS is straightforward, but if you are not experienced it would be difficult.

What's my experience with pricing, setup cost, and licensing?

The licensing cost for Sophos XGS is high. However, they do apply competitive discounts and different layers of discounts.

What other advice do I have?

Sophos XGS is rated number one on the Gartner Magic Quadrant for the current year. They are doing well with respect to innovations.

I would recommend this solution to others.

I rate Sophos XGS an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Manager IT SOLUTIONS DELIVERY at Al Hiba IT Service
Real User
Top 5
Satisfied with overall features, technical support is good, but the price is high
Pros and Cons
  • "We are happy and satisfied with all the features."
  • "Compared to Fortinet, the cost is high."

What is most valuable?

We are happy and satisfied with all the features. There is nothing special there.

What needs improvement?

The main thing that we would like to see improved is ransom. They could provide something better. We are not using a public IP. 

For how long have I used the solution?

I have been using Sophos XGS for the past year.

What do I think about the stability of the solution?

It is stable for our intended purposes.

What do I think about the scalability of the solution?

Sophos XGS is scalable.

How are customer service and support?

Technical support is very good.

How was the initial setup?

It depends upon the requirement you may have. If we see that it is a straightforward requirement, it will be easy to implement.

What's my experience with pricing, setup cost, and licensing?

Compared to Fortinet, the cost is high. Even compared to the U.S. market the market price is high.

Which other solutions did I evaluate?

We work with SonicWall and Fortinet. This depends upon the requirements you have. Sometimes the client wants a particular price, sometimes they are considering a solution, and sometimes it is pricing. It's based on the distributors, support, and installers.

What other advice do I have?

I would rate Sophos XGS a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Sophos XGS
October 2024
Learn what your peers think about Sophos XGS. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Muco Aga - PeerSpot reviewer
Cloud Security Solutions Consultant at CloudCan
Real User
Reliable with a nice interface and great documentation
Pros and Cons
  • "It's easy to use and user-friendly."
  • "There are a lot of false-positive cases."

What is our primary use case?

We did buy access points, and we did use the WiFi configuration. We did create a configuration for the WiFi to the access points on the same interface. It's great for access point integration.

What is most valuable?

The user interface is fine.  

The configuration and customization capabilities are good.

It is very lovely to work with Sophos in general. It's easy to use and user-friendly.

There is a lot of great documentation available to users. 

The stability is good. 

It's scalable. 

What needs improvement?

The licensing prices are too high.

There are a lot of false-positive cases. 

We'd like to see access point integration. 

For how long have I used the solution?

I've been using the solution for four months.

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale. 

We have about 150 users on the solution right now. 

How are customer service and support?

I have not used any technical support services. There is so much documentation online, I do not need assistance. 

Which solution did I use previously and why did I switch?

I also use Microsoft products. I prefer Sophos for on-premises and Microsoft for cloud and antivirus products. 

Microsoft Defender and the Microsoft Defender cloud panels admin portal are native, and we are using many Microsoft products, so it just makes sense due to the environment to use Microsoft products. 

How was the initial setup?

While the deployment was done before I began work in the organization, I reset it and configured it completely.

There are a lot of Sophos post-configuration documents, Sophos videos, et cetera. It was the first time that I configured Sophos. However, it was all good.

The product is very easy to maintain. 

What's my experience with pricing, setup cost, and licensing?

The cost to license the product is a bit expensive. I'd rate the cost at a four out of five in terms of affordability. We pay about $150.

What other advice do I have?

I'm a consultant. I'm using the latest version of the solution.

Sophos is good for smaller companies. It might not be suitable for large ones. 

I'd rate it seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Yasir Siddiqui - PeerSpot reviewer
Owner & MD at Naysz IT Consultancy & Services Pvt Ltd
Reseller
Reasonably priced and great content filtering
Pros and Cons
  • "Sophos XGS's most valuable feature is content filtering."
  • "There are some bugs relating to the product that allow VPN users to bypass the firewall."

What is our primary use case?

I mainly use Sophos XGS for content filtering and reporting.

What is most valuable?

Sophos XGS's most valuable feature is content filtering.

What needs improvement?

There are some bugs relating to the product that allow VPN users to bypass the firewall.

For how long have I used the solution?

I've been using Sophos XGS for about eight years.

What do I think about the stability of the solution?

Sophos XGS is stable.

What do I think about the scalability of the solution?

Sophos XGS is scalable.

How are customer service and support?

Sophos' technical support is not good and needs to improve responsiveness, integration, and knowledge.

How would you rate customer service and support?

Negative

How was the initial setup?

The initial setup is complex as Sophos doesn't support the installation or configuration. I would rate the ease of setup as one out of five.

What's my experience with pricing, setup cost, and licensing?

Sophos XGS costs around $75,000 for fifty units. Its pricing isn't very expensive - I'd rate it four out of five. 

What other advice do I have?

I would give Sophos XGS a rating of eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: System Integrator
PeerSpot user
Boris Yenoa - PeerSpot reviewer
Technician at 3R Technologie
Real User
Very stable and easy to manage
Pros and Cons
  • "It's very easy to manage this solution."
  • "There are issues with some designs being able to work on high availability."

What is our primary use case?

I am a user and we are also resellers of this solution. Our company is in the Ivory Coast, we are partners with Sophos and I'm a technician.

What is most valuable?

It's very easy to manage this solution. 

What needs improvement?

There are issues with some designs being able to work on high availability. We design our architecture in three tiers on the network. There is the core tier, the distribution tier, and the access tier. We haven't succeeded in our attempts to configure this and haven't been able to find documentation on how to go about it. Sophos has a single sign-on, but it requires configuration to communicate with the firewall and that is lacking. The configuration on Sophos is well described, but the configuration on the Windows system is not well described in relation to the Sophos knowledge base. It took a lot of my own research to figure out what was wrong. I'm a cyber security guy so it's very difficult for me to implement the solution.

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

My customers find the product to be stable.

What do I think about the scalability of the solution?

I believe that the solution is scalable. 

How are customer service and support?

We now have access to French support, English support, and Indian support. We had great support from India and we worked well together. I now choose French support, because that's my mother tongue but it's quite difficult to work with them.

How was the initial setup?

The initial setup is simple and straightforward. When you connect on the wizard, you just click through and you're there. 

What's my experience with pricing, setup cost, and licensing?

The pricing has changed a lot over the years. Sophos says they are less expensive than other solutions in the marketplace, but that's not my experience. I believe this product is more expensive. 

What other advice do I have?

If you're looking for equipment that's easy to manage, this is a good product. I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Sales and Service Engineer at Racca Infotech Pvt
Real User
User-friendly solution that makes managing roles and policies very easy
Pros and Cons
  • "Sophos XGS's best features are its VPN and ATPR1 cert protection."
  • "There are some issues with conversion and user roles when upgrading to Cyberoam."

What is most valuable?

Sophos XGS's best features are its VPN and ATPR1 cert protection. It's also very user-friendly and makes managing roles and policies very easy.

What needs improvement?

There are some issues with conversion and user roles when upgrading to Cyberoam.

For how long have I used the solution?

I've been using Sophos XGS for two years.

What do I think about the stability of the solution?

Sophos XGS is stable.

What do I think about the scalability of the solution?

Sophos XGS is scalable.

How are customer service and support?

Sophos's technical support is excellent.

Which solution did I use previously and why did I switch?

I previously used Cyberoam, but Sophos XGS's licensing is easier.

What's my experience with pricing, setup cost, and licensing?

Sophos XGS's pricing is very affordable.

What other advice do I have?

I would give Sophos XGS a rating of ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
AhmedFahmy - PeerSpot reviewer
Operatins Manager at ITF
Real User
Top 20
A good user interface and simple solution to implement
Pros and Cons
  • "The solution offers more antimalware and antivirus feeds than others."
  • "The solution could improve inspection processes and troubleshooting for VPNs because this area is very weak."

What is our primary use case?

Our team of implementation partners serve as consultants and resellers of the solution. 

What is most valuable?

The solution offers more antimalware and antivirus feeds than others and it is simple to implement the application from one rule. 

The solution's interface is very good. 

What needs improvement?

The solution could improve inspection processes and troubleshooting for VPNs because this area is very weak. 

Improvement in VNET protection is also needed. 

For how long have I used the solution?

I have been using the solution for five years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Technical support is very good. 

Which solution did I use previously and why did I switch?

We implement this solution and other firewalls such as WatchGuard. A company's size such as small, medium, or enterprise determines the best solution. 

How was the initial setup?

The setup is simple but troubleshooting is complex. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very good. 

What other advice do I have?

I rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Victor Bayedo - PeerSpot reviewer
Cloud Solution Architect at a tech services company with 201-500 employees
Real User
Useful VPN, beneficial malicious activity prevention, and good support
Pros and Cons
  • "The most valuable features in Sophos XGS are identity and VPN. It is a very good solution that is able to detect and prevent a lot of malicious activity."
  • "Sophos XGS could improve the automation system. It could be better if there was some level of automation, attacks automation, meaning if this happens, then it automatically executes a particular process."

What is our primary use case?

Sophos XGS can be deployed on the cloud or on-premise.

Sophos XGS is used as a perimeter security solution.

What is most valuable?

The most valuable features in Sophos XGS are identity and VPN. It is a very good solution that is able to detect and prevent a lot of malicious activity.

What needs improvement?

Sophos XGS could improve the automation system. It could be better if there was some level of automation, attacks automation, meaning if this happens, then it automatically executes a particular process.

For how long have I used the solution?

I have been using Sophos XGS for approximately five years.

What do I think about the stability of the solution?

Sophos XGS is stable.

What do I think about the scalability of the solution?

The stability of Sophos XGS is good.

We have approximately 200 people using this solution in my organization. The users are edge devices using the solution. 

How are customer service and support?

Sophos XGS has good support.

Which solution did I use previously and why did I switch?

I have previously used Fortinet and MikroTik.

How was the initial setup?

The initial setup of Sophos XGS is easy for network engineers. The time it takes to deploy the solution depends on many factors. However, on average it takes approximately two hours.

What's my experience with pricing, setup cost, and licensing?

The price of Sophos XGS is average compared to other offers from other OEMs.

What other advice do I have?

I would recommend that others consider using the endpoint solution from the same OEM.

I rate Sophos XGS a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Sophos XGS Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
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Buyer's Guide
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