Sophos XGS Reviews

We use the solution to control the network and for web browsing. It provides threat protection.

It increases productivity in our company. Everything is protected.

Deployment could be easier.

I have been using Sophos XGS for three years.

I have the company we bought from Cisco, which provides technical support. If anything goes wrong, we call them for any help and support.

Positive

With Cisco, You have to buy everything separately and request many options. It's preferable to get a full bundle like Sophos offers. Sophos includes everything in one package, and any additional features are less expensive than Cisco.

It is 20% more expensive than Sophos.

The initial setup is difficult. You need to take a course to learn how to deploy Sophos. With training and hands-on experience, it’s manageable now, but setting up Sophos for the first time was time-consuming. Deploying the security and configuring the network took a lot of effort initially, but the process becomes much easier once that's done.

Overall, I rate the solution an eight out of ten.

We are primarily using the product for firewall issues, including protecting the network and so on.

It's much faster than the previous firewall, so you can do the work faster. There are no delays in the internet and network.

The performance is better than the other product that we've had. 

Reporting-wise, it's quite good. IPS detection and ATP is getting better and faster.

We have found the initial setup to be quite straightforward. 

The solution is stable.

It can scale well.

The reporting could always be improved upon. They need intelligent reporting, not just your simple, standard reports. 

I've used the solution for the past three months. 

This is a stable, reliable product. The performance is good. It's fast. There are no bugs or glitches. It doesn't crash or freeze. 

The product can scale very well. It's not a problem if a company needs to expand. There are different sizes of products. It's a good idea to pick a larger size if you expect to scale. 

We have around 150 users on the solution at this point. They cover different roles from admins to front and back office.

We have a third-party provider that is giving us support. We don't communicate with Sophos directly.

I previously used WatchGuard. That was at a previous company. When I moved here, the organization already had Sophos. 

The initial setup is very simple and very straightforward. Since it was also migration in our case,  we had to do testing and so on. It took one week to deploy it.

We only need one person to handle the deployment and maintenance process. 

We had a third-party assist us during the implementation process.

We renew the license every three years. We get better pricing that way. There are no other expenses beyond the standard pricing. That said, there are additional subscription modules you might need. However, you pick them at the beginning, and it depends if you need them or not.

We did not evaluate other options. We already had the setup, and we didn't want to make any big changes.

I'm a customer and end-user. 

I've currently using the latest version of the solution. 

I'd rate the solution nine out of ten.

We are using Sophos XGS for basic purposes, such as the NAT rules it provides.

The most valuable features of Sophos XGS are the ease of use and powerful interface. 

In version 18 of Sophos XGS, the log details are not very good. However, in version 19 they are more detailed. The Fortinet FortiGate has better detail overall compared to Sophos XGS. They provide updates to the solution frequently, but they do not fix the problems that exist.

In the next release, the searching inside of Sophos XGS needs to improve. It is difficult to learn about the functionality and the modules. Additionally, there needs to be more automatic or less manual operations.

I have been using Sophos XGS for three years.

Sophos XGS is highly stable.

We have a small company therefore I am not sure about the scalability.

We have two people using this solution as administrators. The total number of users that are using the solution is approximately 200.

I have not used the support line directly from Sophos XGS, but I used the online knowledge site they have for support. They have good documentation.

The best support is provided by Cisco, Palo Alto, and Fortinet FortiGate because all the knowledge is available easily.

I rate support from Sophos XGS a four out of five.

Positive

The initial setup of Sophos XGS is not easy. 

The price of Sophos XGS is less than competitors worldwide. However, in Turkey the solution is expensive.

I have evaluated other solutions, such as Fortinet, Cisco, and Palo Alto, and the Sophos XGS has a more powerful interface. Fortinet FortiGate has too many options while Palo Alto is over more robust than Sophos XGS. However, if your company does not have a large number of users then Sophos XGS is best.

My advice to others is if you are going to purchase a firewall in Turkey, Sophos XGS is the best choice because of the dealers and support available. The second best in Turkey would be Fortinet FortiGate.

I rate Sophos XGS a seven out of ten.

We deploy the solution for our customers.

It is a next-generation firewall. It has all the security features and operates as a next-generation firewall for the company.

The solution is cost-effective and easy to manage.

It's a stable and reliable product.

The initial setup is straightforward and simple to manage.

I can't recall coming across any missing features. 

Support could be improved.

We've been using the solution for two years now. 

The product is stable. the performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. 

I'm not sure about the scalability. I've never tried to scale.

However, it's my understanding that you need to replace the firewall if you need to expand.

We have more than ten people on the product.

The Sophos support is bad. It needs to be improved. they are not helpful or responsive enough. The system for support is not that good. Sometimes they are not able to resolve the issue. 

It offers a pretty simple and straightforward setup. It's not hard to manage the process.

The deployment is quick. If you have the skills, the firewall may only take a few minutes to set up.

The pricing is pretty reasonable. It's relatively cost-effective. 

There is a licensing fee the customer has to pay. The license is yearly. We have what I believe is a two-year agreement.

I'd rate the solution nine out of ten.

The product is cost-effective and if you're not looking for high speed it's quite good.

We are system integrators implementing Sophos fvarious of clients, including government agencies, industry, small offices, and schools. We can implement this solution for any organization. They have Sophos on the cloud, but we only install on-premises for our clients. 

We receive an email report on the number of attacks Sophos has stopped each day. Since we installed the solution, the number of detected attacks has increased considerably. 

Web filtering and intrusion detection are essential features. As system integrators, we also like the dashboard because it's easier to configure all the features.

Our only issue is the price.

I started working with Sophos about four years ago.

Sophos is stable.

Sophos is scalable. You can do high availability and a lot of other things with it.

I rate Sophos' support five out of 10. It's sometimes difficult to contact them, and finding a solution is not easy.

Sophos is one of the best solutions on the market, but Meraki and FortiGate are on the same level. We only work with Sophos and Meraki. We don't use any other vendors. Meraki is installed for specific situations, but we use Sophos for the rest.

There is an installation wizard, so the deployment is straightforward. The basic installation takes about an hour. However, it takes longer to build a customized solution for a client with multiple policies that must be configured. It is easy to do it, but it takes time.

After the deployment, there isn't much maintenance. They notify us when they need to install an update.  We can do it without rebooting the system, so the customer has no downtime. 

I rate Sophos XGS five out of 10 for affordability. Sophos has several license tiers. The basic license is Network Protection, and you can purchase additional modules. Right now, if I want to upgrade one client to the new one, they give me a 99 percent discount on hardware. However, the hardware cost is nothing because the license is expensive.

I rate Sophos XGs nine out of 10. Aside from the price and the support, the solution is excellent. My only advice is to be careful because you cannot renew the license again once Sophos products reach the end of life. You have to purchase a new solution.

We use the solution to secure networks and traffic for our customers.

The solution is easy to use and provides regular updates. Along with this, it is network friendly as well. Thus, we can easily control and monitor the devices.

The solution's pricing and stability could be better.

We have been using the solution for three years.

It is a stable solution. I rate its stability a seven or eight. Sometimes, we encounter stability issues.

It is a scalable solution. I rate its scalability an eight or nine. Our clients for the solution are enterprise businesses.

The solution's technical support is good.

Positive

The solution is easy to install. It takes a day or two to complete depending on the use cases. We require one technician for its deployment. Also, its maintenance process involves adding connections, managing them, and checking the errors.

We have the solution's annual license. Its price is moderate, but it could be cheaper. Also, there are additional costs involved as it requires appointing IT experts.

I recommend the solution to others and rate it as seven out of ten.

I use XGS for filtering and spam blocking. We have 255 users.

Spam filtering is what I love most about XGS.

The reporting could be better. 

I have been using Sophos XGS for about five years.

Setting up Sophos XGS is straightforward, and it took us about four hours to deploy.

I pay for a yearly license for XGS. It's not cheap, but the price is okay compared to other gateway devices. It's in the middle. 

I rate Sophos XGS eight out of 10. 

We use this solution for security purposes, traffic filtering, voice filtering, blocking websites, traffic shaping, and wireless protection. We also use this solution to analyze malware threats and email protection logs.

Sophos XGS is profound as a firewall and security product. We have deployed Sophos XGS and Endpoint in several banking systems and government sites. Our customers are satisfied that Sophos XGS is continuously blocking websites and giving us reports on which apps, users or websites are vulnerable. As partners, we also benefit and have deployed several parallels on the customer side. In addition, Sophos has improved its technical support service, and customers are happy about the support.

The most valuable feature is the network policy and SD-WAN policy.

There was a hardware conflict with the software. Recently we did five RMA of Sophos hardware, and several customers said the hardware and firmware were faulty, so there is a dependency on the hardware. For some customers, EQuIS is also an issue, and when we claim RMA from Bangladesh, it takes almost one month to get the product. 

In addition, the firmware has some bugs because it continuously updates in 5.1, 5.3, and 5.7. So, if we randomly change the firmware, it's not fixable, and this should be improved. 

In Sophos XG Firewall, we can create a different zone, like LAN, DMZ, and MZ, but we cannot customize the WAN dual, so it would be good if we could do dual customization.

We have been using this solution for five years. It was called Sophos XG Firewall Endpoint before Sophos XGS. Recently we deployed XGS version 4300. It is deployed on-premises.

It is not a stable solution, and improvements can be made to firmware and hardware.

The scalability could be improved.

The technical support is helpful, but the response time could be faster. When we raise a case, there is sometimes a delay in responding. There is no toll-free number to call for emergency support in Bangladesh, so we call a Singapore number and wait a long time for technical support. When they eventually answer, they ask us many questions, which consumes a lot of time, and they sometimes transfer us to other technical engineers. This is a significant issue for us in Bangladesh and should be improved.

Sophos XGS was a tender proposal, and we chose it.

It was an easy setup, and it was not complex. The deployment depends on the customer's timeline, requirements and scope of work. Basic configuration takes about one or two days, and we deployed both in-house and in the customer environment. I rate the initial setup an eight out of ten. One person can do deployment because we're not doing any mounting, and mounting requires two people. So configuration can also be done by one person.

They have annual licenses, and we have a three-year license. Unfortunately, I do not have information on the licensing costs.

I rate this solution a nine out of ten, and I would recommend this solution to others.