Symantec Data Loss Prevention Reviews

We primarily use the solution for the endpoint machines within the environment.

I'm able to track everyone who is trying to send information outside the environment and to know if they are not supposed to be sending it. I'm also able to see the people who are accessing or maybe try to access the information they are not supposed to be accessing based on their level of classification.

It gives me overall control of who has got access to what and at what point and who can do what with specific information.

The backend side of the server needs improvement.

In a majority of cases, most of the companies are using DLP for endpoint sessions, where you have a user that might be communicating information outside of the company. However, they forget there are actual interfaces that can directly communicate with either the database or other files within the data center that uses end-to-end encryption. In those cases, you might need things like your DLP to be able to monitor and block some of that. The solution needs to catch information communicated through the data center on the server-side.

The solution is quite stable, especially when you run it on a Linux platform and when you code it and set it end-to-end on a Windows machine.

I've never had any issues around scalability, mostly because of the environment I'm running on. We have about 50 users on the solution currently. 

It's used quite extensively in our environment as a security cluster, but going forward I don't think we will be adding more people to the environment. It's a minimized environment, so there's a limit to the number of people that are allowed to work with it.

We've never had an issue outside our capabilities, so we've never had to contact technical support.

I previously used McAfee DLP at a different company. I'm not sure what my current organization used previously.

The initial setup of the solution was straightforward. It took us less than a week to make sure that we created all the rules. 

The setup itself it took less than two hours. However, applying all the rules and the configurations, and all the different qualities took longer. It total, everything took close to a week.

We only need two people for deployment and maintenance.

We implemented the solution ourselves.

Licensing depends on how you plan your deployment. If you have carefully planned it and you've already looked at the storage capacity and how it's going to grow over a period of two to five years, then you'll hardly have any problems or issues. If you have not planned it correctly then you might run into some issues.

We are using the on-premises deployment model.

I would advise others that the solution does need careful planning before attempting an implementation.

I would rate the solution nine out of ten.

I like how I have the possibility to check different channels with the same policy set.

The machine learning solution is very good. Many of our partners are not using mostly the machine learning function yet, however, the index document matching, the IDM, and the actual data matching function are the most useful. Those are very, very good functions of the DLP.

The OCR functionality could be better. We have OCR functionality. However, it is not as effective. It could be more effective. They need to work on the function that can catch PDF 5 and PDF 5 based on pictures, images, JPEGs, and so on, with text-to-all content. The main goal of this is to check those pictures against corporate policies.

I'd like it if, in DLP, the agent could have more detection capabilities.

Currently, many features can work only with Endpoint Prevention, Network Prevention, and Email Prevention. Those capabilities do not work on the Endpoint Prevent and Endpoint Detection. 

They need to expand the channels they check. It could be wider. So it should be able to check, for example, WhatsApp and mobile solutions, mobile communications, Facebook, et cetera. We're worried about data leakage on these channels. 

I've been using the solution for six to eight years.

In terms of stability, we have issues, yet not too many. The basic functionality works fine. In my opinion, it is one of the best of the market.

The solution is scalable. 

We can use it in a single tier if there are not too many users and agents. That said, it can be easily extended to use as many server components as we would like. If there are too many people, 4,000 or 5,000 agents and users, we can use 10 or 15 servers. There is no problem with the scalability of DLP. 

On two or three servers, we have around 1,000 agents. Not more than that.

I have problems with Symantec technical support. It is too slow. There are also problems with competency. With the time factor, the reaction time and response time are very long. There was a situation where I had 168 hours between the initial outreach and response. It was not the best for my customer and for me.

Neutral

I did not previously use a different solution. 

The setup is a bit complex due to the Oracle database. I now have many problems installing and managing the Oracle database. At the moment, I just have a huge problem upgrading Oracle 12 to Oracle 19. It is not too easy. That said, if Oracle and the basic DLP are installed, then it can go smoothly. Afterward, there are no problems with it.

I am not a sales. However, I see Symantec's prices are the highest in the market.

The technical solution is quite good, however, when the customer sees the prices, they tend to say "Okay. It is very good, yet we do need to choose a cheaper one."

I'm a reseller and integrator.

I am just upgrading the previous version, 15.5, to the newest one, 15.8.

I'd rate the solution eight out of ten. 

The most valuable features of Symantec Data Loss Prevention are endpoint security,  endpoint agent, and DLP. Additionally, we have been satisfied with the policies.

Symantec Data Loss Prevention could improve by having better system resource management, cloud option, and more features.

I have been using Symantec Data Loss Prevention for approximately eight years.

The solution is stable.

I have been satisfied with the technical support.

The price of Symantec Data Loss Prevention could be reduced.

I rate Symantec Data Loss Prevention an eight out of ten.

The solution is primarily used for the prevention of data leakage mostly from email and external drives or thumb drives. It's also used for setting certain policies.

The solution is very easy to use.

We find the product is easy to manage and maintain.

Their dashboard is very good. It allows us to see everything on the system and provides a good overview.

Overall, it's a very good product.

Generally, we're not seeing any places for improvement at the moment.

The solution doesn't integrate well with other products.

We're not sure if there was an issue or a bug on the system recently because as of right now if someone sends out a compressed encrypted file, the DLP won't scan it.

The menus need to be updated.

I've been using the solution for about three years.

The solution is mostly stable. However, we do seem to have some sort of glitch or oversight happening currently where the DLP won't scan large compressed encrypted files.

The solution is scalable. 

We've contacted technical support in the past, and have been satisfied with their level of support. However, we mostly deal with their partner, and not directly with them because their partner can just as easily solve any issue that we might face.

The initial setup was pretty straightforward. We didn't have any issues with it, even when we upgraded to version 15.

We're just a customer. We aren't a Symantec partner or reseller.

We recently upgraded to version 15.

We like the solution. Currently, there are no plans to switch to a different product.

I'd recommend the solution to other organizations. I'd rate it eight out of ten overall.

We use this to protect our client's data. They are China Mobile, China Unicom, and China Telecom.

When our Oracle database is corrupted, we have the ability to restore the data. This helps a lot.

The most valuable feature for us is the ability to backup our database, and restore it if necessary.

This product should be integrated with virtualization technology and work with other applications.

The stability of this product is good. I would rate it as very stable.

I feel that the scalability is good, but the virtualization could be improved. We only have one or two people that use the software. 

This is our original solution. The product was included on our servers that were shipped directly from HP and IBM.

The initial setup was done by our experienced engineer. The setup is not difficult and one or two hours is enough to complete it.

Our in-house engineer handled the implementation.

The pricing and licensing for this product is good.

We considered other data loss prevention business products, including the Dell EMC backup solution.

We are actively looking for a product that handles virtualization easily and efficiently. We would like to see support for virtual environments.

I would rate this product an eight out of ten.

Where we are so far deployed is into the financial sector and in telecom, and they want to evaluate what kind of information users are usually trying to touch, which they're not supposed to be touched. They want to see that analysis. If there are any outflows, they want to mediate that as well - especially if there is any breach on the team.

Overall, it is an excellent product.

The product is stable. 

Technical support is very professional and responsive.

It's not a scalable product.

It only works on the Windows platform. It doesn't support Linux, which is unfortunate. Most of the clients these days use Linux. It would be ideal if Symantec could have more integrations with the different operating systems as well on the DLP. That would be much better.

The deployment is complex.

We have been dealing with Data Loss Prevention since 2008.

The stability of the solution is great. There are no bugs or glitches. It doesn't crash or freeze.

The solution isn't very scalable. A company can expand if they need to.

I currently have three customers using the solution at this point. 

Technical support is good. They are responsive and professional and the solution is stable. Clients are well looked after.

On the DLP side, we do Forcepoint and Symantec. It depends on the client and, and at which stage of the business cycle you are engaged with the end-user. If someone's already engaged with Symantec, then it's no use to follow up on the same product with the client. In that scenario, we go for Forcepoint. If the client is new and we are initiators of the solution, in that case, we prefer Symantec.

The installation of Symantec DLP is not straightforward. You need to understand the concept of the technology before you can deploy it. It's not as simple or straightforward and a certain level of skill set is definitely required. 

You need one engineer, a person in presales, and a backup in order to deploy the product.

Customers do have to pay a yearly licensing fee in order to use the solution.

The solution is deployed mostly on-premises, however, you can have agents on the cloud as well, and data classification can be done there. The server can be deployed on the cloud. It can be a hybrid as well. That said, it's mostly deployed on-prem.

I'd rate the solution at an eight out of ten.

We are only using the security part of it.

We are solution providers. We suggest this solution to our clients for data loss prevention. It also can prevent Trojan and virus attacks on data centers.

The synchronize application detection policies have been very good. We are able to use it with the cloud service connectors and manage it on the cloud.

We want a more proactive reporting structure.

Have a regular newsletter or report to the implementers, letting them what is going on in the market. It should contain case studies and use cases.

There are some features available in the competitors, like Trend Micro and McAfee, which are not available in Symantec.

The stability is at 85 to 90 percent.

We have two people looking after the maintenance and two people monitoring the endpoints.

We have between 150 to 200 users on any one client. Overall, we have approximately 2000 users.

We share feedback regularly with the Symantec technical support team. They provide us feedback and patches based on the reports (client specific) that we send them.

We did not have a solution previous to Symantec.

The initial setup is not very complex. You just have to run it from the configuration spreadsheet. If you follow the applied process, it is fine. If you deviate from the process, then the process can begin to become complex due to lack of understanding. You have to enable all the files based on size and there are some endpoint issues, as well.

It didn't take us very long deploy.

We implemented it in-house since we have people who are certified on Symantec. Before the product is implemented, we send those people over to Symantec. Then, they bring back Symantec's best practices.

We have six to seven Level 2 support people who do the implement part.

The pricing is competitive and not pricey. We also receive corporate discounts.

Initially, when checked out quite a few products, like Trend Micro, we found this product to be the most user-friendly.

Right now, their roadmap is not very visible, so we are trying out McAfee. Currently, we are simultaneously running both McAfee and Symantec.

We plan to increase our usage of this type of product since our clientele is increasing in numbers.

Symantec Data Loss Prevention is used for endpoints to protect users from data leaks.

Symantec Data Loss Prevention is the number one product in its field. It does its job well and it has all the necessary features. It is definitely better than any other solution on the market.

There should be more information about the features of the solution and what they do. This way we would be able to use all the features that are available.

I have been using Symantec Data Loss Prevention for approximately five years.

Symantec Data Loss Prevention is reliable and stable.

The solution is highly scalable.

We have approximately 50 people using this solution in my organization.

We have not needed to contact technical support. We have our own internal team that handles support.

We did the implementation of the solution.

The solution should be less expensive to allow more people the opportunity to use it. Some of their competitors are less expensive. There is a license required to use the solution and we purchased an annual license.

I would recommend this solution to others.

I rate Symantec Data Loss Prevention a nine out of ten.