Head of Infrastructure at a tech company with 51-200 employees
Best in class data loss and prevention software, requires tuning for the document classification mechanisms.
What is most valuable?
1) Keeps monitoring data and protects sensitive information on computers.
2) One of the very few DLP tools with machine learning capabilities that easily classifies various documents and takes care of many administrative chores.
3) With the help of the above technology, DLP is able to greatly reduce the number of false alarms.
4) Supports various types of encryption mechanisms.
5) Now available for tablets as well.
6) Has support for blocking of data copying to removable media.
What needs improvement?
1) Use of machine learning algorithm is good when it comes to automate the administrative chores. However, this feature is still unstable and sometimes the document classifier fails to properly classify even a similar looking document, thereby putting the document in a wrong group.
2) The feature of blocking the copying of sensitive data to removable media puts the responsibility on the end user, for correctly identifying the sensitive docs and enforcing the right policies.
3) Should have a feature to completely block USB ports.
4) Detecting P2P communication using ports is not that useful and requires a signature based engine to detect and block peer-to-peer traffic, irrespective of ports used.
What other advice do I have?
Automated monitoring of sensitive data is a much needed feature. However, the machine learning algorithms that wrongly classify documents is a major problem, when it comes to applying security policies based on document categories. A good feature is the blocking of sensitive data copying to removable storage. DLP is specifically targeted for mid and large enterprises.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Consultant at a tech services company with 51-200 employees
Enables us to protect sensitive and confidential data
Pros and Cons
- "We work in the banking field. We deploy data loss prevention. Our branch protects our clients' data, credit card numbers, account numbers, and other confidential and sensitive data."
- "I would like for the administrator management interface to improve. It's kind of old and slow. Updating it would make this solution better."
What is our primary use case?
We work in the banking field. We deploy data loss prevention. Our branch protects our clients' data, credit card numbers, account numbers, and other confidential and sensitive data.
What needs improvement?
I would like for the administrator management interface to improve. It's kind of old and slow. Updating it would make this solution better.
For how long have I used the solution?
We have been using Symantec for three years.
What do I think about the stability of the solution?
We haven't had any issues with stability.
How are customer service and technical support?
I have actually contacted technology support twice. They never responded.
How was the initial setup?
The initial setup is complex. It should be made simpler. The deployment takes around a day to day and a half.
What other advice do I have?
I would rate it an eight out of ten. Not a ten because there are certain things that need improvement.
My advice to someone considering this solution is to look at your needs. Try a few products because there are some features that exist in other solutions like Forcepoint that do not exist in Palo Alto. You should choose a solution based on your needs.
I would recommend Symantec depending on the needs of the clients, but for me, Symantec is the best on the market.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Updated: October 2024
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