Learn what your peers think about Symantec Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
Senior Information Security Engineer at a energy/utilities company with 1,001-5,000 employees
Feb 26, 2021
The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor.
In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response.
Sr. Consultant, Cyber Security at a tech services company with 501-1,000 employees
Jan 7, 2020
Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours.
Learn what your peers think about Symantec Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
Principal Enterprise Architect at Aurenav Sweden AB
Sep 26, 2019
It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic.
Senior Logistics Specialist at a tech services company with 1,001-5,000 employees
Apr 18, 2019
There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful.
I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties.
