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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Integration is seamless and facilitates efficient API communication with cloud services.
Strong automation allows analysts to focus on identified issues without manual data correlation.
It offers fast deployment and empowers users to set up and customize rules.
Automated email attack prevention enhances security, addressing phishing and spoofing threats.
Quick implementation significantly improves operational efficiency for various scenarios.

CONS

There are challenges with integrating the SOAR platform with multiple vendors.
Rules are sometimes disabled by FireEye without timely notice, suggesting the need for better application rule creation.
Trellix Helix Connect could benefit from more cloud connectors and improved integration capabilities with third-party tools.
Pricing for Trellix Helix Connect licensing should be reconsidered to appeal more to customers.
The fusion of McAfee and FireEye has led to occasional lapses in support, with long wait times for users to connect with knowledgeable support personnel.
 

Trellix Helix Connect Pros review quotes

BiswabhanuPanda - PeerSpot reviewer
Senior technical consultant at Hitachi Systems Micro Clinic
May 14, 2020
The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA.
reviewer1362132 - PeerSpot reviewer
CTO & CISO at a tech vendor with 51-200 employees
Oct 23, 2020
The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform.
reviewer1581882 - PeerSpot reviewer
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
May 26, 2021
I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good.
Learn what your peers think about Trellix Helix Connect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.
reviewer1660641 - PeerSpot reviewer
SOC Services Manager at a healthcare company with 10,001+ employees
Sep 1, 2021
It is kind of simple and very easily deployable. You can start working with it very fast.
BiswabhanuPanda - PeerSpot reviewer
Senior technical consultant at Hitachi Systems Micro Clinic
Sep 6, 2022
The most valuable features include predefined use cases and threatening states.
reviewer2104149 - PeerSpot reviewer
Cyber Security Manager at a tech services company with 51-200 employees
Mar 9, 2023
FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs.
Abanoub Alfy - PeerSpot reviewer
Information Technology Security Analyst at EBC
May 15, 2023
Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks.
KB
Cyber security team lead at a financial services firm with 1,001-5,000 employees
Apr 22, 2024
As far as its core functionality goes, it’s spot-on.
Daniel_Martins - PeerSpot reviewer
Head of Management Security Services at NetSafe Corp
May 23, 2024
We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible.
KB
Senior Technical Support Engineer at Digitaltrack
Jul 2, 2024
We are able to block some advanced malware and other things.
 

Trellix Helix Connect Cons review quotes

BiswabhanuPanda - PeerSpot reviewer
Senior technical consultant at Hitachi Systems Micro Clinic
May 14, 2020
We have certain challenges with integrating the SOAR platform with multiple vendors.
reviewer1362132 - PeerSpot reviewer
CTO & CISO at a tech vendor with 51-200 employees
Oct 23, 2020
The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution.
reviewer1581882 - PeerSpot reviewer
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
May 26, 2021
Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing.
Learn what your peers think about Trellix Helix Connect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,425 professionals have used our research since 2012.
reviewer1660641 - PeerSpot reviewer
SOC Services Manager at a healthcare company with 10,001+ employees
Sep 1, 2021
It should have more cloud connectors. It could also be cheaper.
BiswabhanuPanda - PeerSpot reviewer
Senior technical consultant at Hitachi Systems Micro Clinic
Sep 6, 2022
Integrations could be improved, and the dashboard could be a little better.
reviewer2104149 - PeerSpot reviewer
Cyber Security Manager at a tech services company with 51-200 employees
Mar 9, 2023
FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer.
Abanoub Alfy - PeerSpot reviewer
Information Technology Security Analyst at EBC
May 15, 2023
Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains.
KB
Cyber security team lead at a financial services firm with 1,001-5,000 employees
Apr 22, 2024
There is room for improvement in the integration capabilities of third-party tools.
Daniel_Martins - PeerSpot reviewer
Head of Management Security Services at NetSafe Corp
May 23, 2024
We often rely on Martins to create logs and provide professional threat services rather than basic support.
KB
Senior Technical Support Engineer at Digitaltrack
Jul 2, 2024
Trellix needs to address the price for the product to be more appealing to customers.