We primarily use the solution for security purposes.
TitleGeneral Manager at a tech services company with 501-1,000 employees
Stable and scalable but needs vulnerability scanning at endpoints
Pros and Cons
- "It serves its purpose and works well."
- "The cost is very high."
What is our primary use case?
What is most valuable?
I cannot speak to any specific feature that has wowed me.
It serves its purpose and works well.
The initial setup is easy.
The stability of the product has been good over the last 12 months.
We have found that the solution scales well.
What needs improvement?
The cost is very high. it would be ideal if they would work on the pricing.
Technical support could be much better.
The product should be able to host a vulnerability scanner. Right now, we need to pay extra. It would be ideal if they could do a vulnerability scan of my endpoints.
For how long have I used the solution?
I've been using the solution for 12 months or so. It's been about a year.
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Trend Micro Deep Security
December 2024
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What do I think about the stability of the solution?
The stability has been very good in the year that we have used it. I haven't found any issues. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability is very good. If a company needs to expand its usage, it can do so.
How are customer service and support?
Technical support has been below expectations. They don't seem to be as helpful or responsive as we need them to be.
What's my experience with pricing, setup cost, and licensing?
The price of the product is high. It's expensive.
What other advice do I have?
I'd rate the solution at a seven out of ten. It's been an okay solution, however, there still needs to be more done in certain areas.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Program Manager / Enterprise Services at Entertainment Partners
The most valuable feature for us is moving the AV scanning engine to the hypervisor and removing it from the virtual machine.
What is most valuable?
The most valuable feature for us is moving the AV scanning engine to the hypervisor and removing it from the virtual machine. We also use the compliance reporting (reporting in general) feature.
How has it helped my organization?
It's given us a significant reduction of CPU/memory footprint required to run traditional AV products inside a virtual machine (VDI).
What needs improvement?
I'm not sure how this product could improve, although we did have some compatibility issues between it and versions of vSphere.
For how long have I used the solution?
We've used it for 13 months.
What was my experience with deployment of the solution?
During deployment, we had the issue of compatibility between vSphere and Deep Security.
What do I think about the stability of the solution?
The stability issue we had was with regard to vSphere.
What do I think about the scalability of the solution?
We had no issues with scalability.
How are customer service and technical support?
Customer Service:
Customer service was initially very poor, but once we reclassified our account from mid-size to enterprise, the support was very good.
Technical Support:Technical support is above average.
Which solution did I use previously and why did I switch?
We previously used Symantec SAV, but it was too heavy for VDI.
How was the initial setup?
Our initial setup was somewhat complex and required a significant interaction with Trend Micro support. This is a very new concept of taking the AV engine outside the VM and it took us some time to feel comfortable with the whole idea. It also required some deep understanding of how Trend Micro Deep Security “embeds” into a VMware environment, and that was not a easy task to master.
What about the implementation team?
We did the initial setup with our in-house team with significant help from Trend Micro technical support. I'd rate them very poorly because they completely missed the compatibility with vSphere issue. It took us a lot of time to fix the entire mess.
What was our ROI?
Our ROI is still unclear, but I'll have more details once the entire enterprise is moved to Trend Micro Deep Security.
What's my experience with pricing, setup cost, and licensing?
Get a good reseller (our original VAR, MicroAge, had a difficult time clarifying some of the licensing vs. maintenance costs).
Which other solutions did I evaluate?
ESET and Symantec
What other advice do I have?
Make sure your VMware SME is plugged in from the very beginning, do a limited low-level impact POC, and plug into the Trend Micro user community.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Trend Micro Deep Security
December 2024
Learn what your peers think about Trend Micro Deep Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,020 professionals have used our research since 2012.
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Provides AV, file monitoring and log collection in a single agent.
Pros and Cons
- "There are a good signature set and a high rate of detection."
- "Installation and operations may have issues on some machines owing to their configuration of the network cards as the product is a DPI driver."
What is most valuable?
It is lightweight and provides a multi-platform for the client. It combines host intrusion prevention and provides AV, file monitoring, log collection, etc. in a single agent.
There are a good signature set and a high rate of detection.
It is one of the best client protection available for cloud computing.
For how long have I used the solution?
I have used this product for three years.
What do I think about the stability of the solution?
Installation and operations may have issues on some machines owing to their configuration of the network cards as the product is a DPI driver. The typical client-server issues exist as with any other product.
How was the initial setup?
The setup is simple as the agent provides a feature called as the Recommendation Scan. This scans the profiles of the host computer and provides recommendations on the appropriate signature and the policies to apply.
The installation of the agents, subsequent patching of the agents, etc. can be automated, thereby reducing the management overhead.
Which other solutions did I evaluate?
What other advice do I have?
If you are looking for an all-rounder for endpoint protection, then don't look any further than TM Deep Security.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise System Administrator at a healthcare company with 1,001-5,000 employees
It's agile, flexible, and performs multiple tasks simultaneously. We're able to do firewalls, IPS, and log inspections with it.
Valuable Features
The comprehensive agility is the most valuable feature. It's very agile and flexible, and performs multiple tasks simultaneously very effectively. We're able to do firewalls, IPS, and log inspections with it.
Improvements to My Organization
It's very difficult for an enterprise, especially one of our size, to patch effectively at all times. The IPS helped us with this. Oftentimes, there's a delay between discovery of malicious threats and production of patches. The IPS allows us to virtually protect against those threats before true patches can be applied to our inputs.
Room for Improvement
Deep Security is a fantastic product but there are certain little details that could be tweaked or improved to make it a ten.
VMware and Trend Micro are pursuing a strategy to develop a light version of NSX that will allow us to run it agentlessly.
They also need to offer support for Apple machines. Almost every vendor I've seen, they're all junk. For Trend Micro to take a step either with their office-end product or with Deep Security to actually protect Macs, that would be a huge game-changer for iOS.
Use of Solution
We've been using it for three years.
Deployment Issues
We've had no issues with deployment.
Stability Issues
Overall, I'd say the product is very stable, both agentless and agent-based. Agentless is less stable due to the nature of how many moving parts have to be working and in place for the whole system to work effectively. However, moving forward with the relationship with VMware, agentless protection is not going to be possible without VMware NSX setup with the environment.
Scalability Issues
Our organization has 1,500 servers and 18,000 endpoints -- and it's growing.
Customer Service and Technical Support
Trend Micro has excellent technical support.
Initial Setup
Starting off with agentless, it was complex. With agentless, you have a lot of moving parts and they all have to be in-sync and working together for the whole system to work. It adds a level of complexity with vShield, the DSVA's, and all the different moving parts.
Other Advice
Come up with a solid working plan before you even think about actually implementing anything. The foundation is all in the preparation, the education and the project management.
No product is perfect. Deep Security is a fantastic product but there are certain little details, I think, that could be tweaked or improved. Do your homework, engage Trend Micro, get trained, get all the knowledge you can and come up with a solid working plan before you even think about actually implementing anything.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at a comms service provider with 11-50 employees
Suitable for large organizations, is simple to install, and is reasonably priced
Pros and Cons
- "Technical support is good."
- "Trend Micro Deep Security security and scalability could be improved."
What is our primary use case?
We provide solutions for our clients.
Trend Micro Deep Security is used to secure their important data and important files.
What is most valuable?
Trend Micro Deep Security is suited for large organizations.
Our clients are satisfied with Trend Micro Deep Security.
What needs improvement?
Trend Micro Deep Security security and scalability could be improved.
For how long have I used the solution?
I have been dealing with Trend Micro Deep Security for three months.
What do I think about the stability of the solution?
Trend Micro Deep Security is a stable solution.
What do I think about the scalability of the solution?
Trend Micro Deep Security is a scalable product.
Currently, we have provided this solution to two clients.
How are customer service and support?
Technical support is good.
How was the initial setup?
The initial setup is straightforward.
It can be installed in 30 minutes.
We have a team of five to maintain this solution.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid yearly.
Fees are neither high nor low; they are in the middle, it's average.
What other advice do I have?
I would rate Trend Micro Deep Security a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Complete solution with beneficial threat management
Pros and Cons
- "Trend Micro Deep Security is a complete solution and all the threat management has been taken care of."
What is most valuable?
Trend Micro Deep Security is a complete solution and all the threat management has been taken care of.
For how long have I used the solution?
I have been using Trend Micro Deep Security for two years.
How are customer service and support?
I have not used technical support.
What's my experience with pricing, setup cost, and licensing?
The price of Trend Micro Deep Security could be less expensive.
What other advice do I have?
My advice to others is they can use Trend Micro Deep Security for their server-side instead of choosing Azure Firewall or AWS Firewall, which is a lot costlier when compared with the others. All threat management is taken care of, such as DDoS protection, and ransomware attacks.
I rate Trend Micro Deep Security an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Risk info security at a financial services firm with 501-1,000 employees
Good for managing a few servers but it requires a lot of manual configuration after deployment
Pros and Cons
- "Deep Security is a good product for managing a few servers."
- "Post-implementation is time-consuming. You have to do monitoring, and that takes time. After you set up everything, it's not a full-fledged implementation. You have to keep on monitoring and configuring."
What is our primary use case?
Deep Security is a server protection product. We use it for virtual patching and file integration. You can use this with your cloud or an NX environment, virtual services, VMware, etc.
What is most valuable?
Deep Security is a good product for managing a few servers.
For how long have I used the solution?
I've been using Deep Security for more than five years.
What do I think about the stability of the solution?
Performance is fine. You need to keep an eye on the new files getting detected, or so you have to keep on applying those file folders. So you have to keep monitoring, or else it is not going to help. So especially for the file integrity model and all.
What do I think about the scalability of the solution?
I don't know about the scalability, but it's good for few servers where you can manage.
How are customer service and support?
There is a local Trend Micro team in Mumbai that we call for support or to log a ticket.
How was the initial setup?
Deployment and post-deployment implementation are a little complicated. We can't touch servers, and we can't modify the settings. It should be automated, and Trend Micro should make the process more intelligent. The scope is broad, and you have to manually monitor the file scans and respond whenever there is a detection.
The deployment itself is not that difficult because it's client based. So you want to install clients on each of those servers, and then you have to keep monitoring and adding features. You check the server's performance, and if everything is fine, you can keep adding servers. But post-implementation is time-consuming. You have to do monitoring, and that takes time. After you set up everything, it's not a full-fledged implementation. You have to keep on monitoring and configuring.
And there are times when the malware protection or some other virtual patching is working fine, but you need a technician to get all the more advanced features to work. It takes around two or three technicians to implement. Our team is responsible for security while a different team handles server management. Then there are one or two people who manage the security console. And then, there are OEM support and SI support.
What's my experience with pricing, setup cost, and licensing?
We have a subscription. It's not a surface subscription. It's only the AMC part.
What other advice do I have?
I rate Trend Micro Deep Security six out of 10. I would recommend it. It depends on the other security controls you have in place. If you're using the entire Trend Micro suite, then you have a PT web gateway. So if you have the whole suite, you have tight integration with your APT and firewall story. In that case, Trend Micro Control Manager is there. So you have everything tied to a single console, so security and everything play as a complete story.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology Support Engineer at a energy/utilities company with 501-1,000 employees
A stable, yet affordable solution for deep security protection with fast customer support response times
Pros and Cons
- "The customer service/technical support for this solution is very fast."
- "The setup is fairly complex. The deployment took around two months."
What is our primary use case?
The primary use case of this solution is for deep security protection when accessing the internet and when performing online accounting.
What needs improvement?
An additional feature that should be included in the next release is the ability to scan more document types.
For how long have I used the solution?
I have been using this solution for five months.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and technical support?
The customer service/technical support for this solution is very fast.
How was the initial setup?
The setup is fairly complex. The deployment took around two months.
What's my experience with pricing, setup cost, and licensing?
The solution is considerably cheaper than other similar solutions.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Trend Micro Deep Security Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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Buyer's Guide
Download our free Trend Micro Deep Security Report and get advice and tips from experienced pros
sharing their opinions.