Trend Micro Deep Security Reviews

Our primary use case is to provide endpoint security for our AWS EC2 instances, covering features, such as host-based firewall, IDS/IPS, anti-malware, and application control.

Deep Security has given us strong protection and configuration of our endpoint security and enables us to bridge the gap between patching windows using the Virtual Patching feature. This allows us to make sure full patching is tested properly in our testing environments before roll out. This especially helps when, like this month, a patch is released which can’t be used, due to stability/performance issues.

• IDS/IPS
• Host-based firewall

I am also currently looking into the newer integrations with our various other security tools.

The training needs improvement. It is expensive (classroom training), and it is often hard to find answers by yourself using the documentation.

I would like them to add EDR features, moving away from traditional signature-based anti-malware.

The product seems very stable. We have only ever had one incident which caused us concern, and Trend Micro identified a way to mitigate it for future occurrences. They also ensured the issue was patched.

It seems to work at the scale that we are currently using it at: Approximately 65 EC2 instances.

Customer service team are fantastic and help provide timely resolution to issues and questions

Configuration in our AWS environment is straightforward and policy-based with inheritance, e.g., making it easy to align with Active Directory. Event-based triggers can automate the correct policy implementation.

It is simple and cost-effective to purchase through the AWS Marketplace, which provides an easy understanding of the scale of the costs. Our organization purchased it through the AWS Marketplace because it is easier to track when added to our AWS bill and convenient purchasing model.

The AWS licensing model is scalable and easy to use, but could do with tiered discounts. I am not sure how well this model will scale when we start to use Auto Scaling with AWS resources.

It provides a comprehensive feature set and a strong security baseline for us with integrations into other security tools.

It integrates with AlienVault USM Anywhere and AWS GuardDuty in our environment.

We use the solution for Windows Server on Linux distribution. We have several environments. We use the tool to secure on-premise servers.

I like the anti-malware features. We use it only for the on-premise environment. The tool helps with server protection. The implementation is easy. It provides high security. We have a hundred workloads. It is a good tool. It is easy to use. It has a good dashboard and great features.

The workloads must be better.

I have been using the solution for three years.

The tool has high stability.

The tool’s scalability is good. We can easily scale it. Our clients are small businesses.

The support is good.

Positive

The initial setup was easy. I rate the ease of setup a ten out of ten. The deployment took three days.

I will recommend the product to others. Overall, I rate the solution a ten out of ten.

It's kind of hard to point out one single feature, however, if I had to, then I would say that they have a great roll-back feature. You can use this if your machine is compromised. You have the ability to roll it back to the previous good version, so you can actually save, say, 90% to 95% of your data.

The solution is stable. 

You can scale the solution to different versions. 

Technical support is helpful. 

The pricing is a bit expensive. If they want to target SMBs, small enterprises, and small networks, then they need to reduce their prices.

It would be better if they merge a few features into one product. For example, they have an encryption feature that is separately sold. If they could merge it with Apex One or any endpoint security solution, maybe it would also be good for the end user.

I've used the solution for three or four years. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

Scalability is possible if you move to different versions. For example, you can move from Apex One to the XDR solution, and then from XDR, you can involve Deep Security. There, it is very much scalable if you want to start from the bottom, from end-point security, and move it up to the servers as well.

We do not really contact technical support. 

Mostly we have technical people over here in our company. And basically, they go to training first to get some certifications from Trend Micro, then they start deploying and installing any product in any network. 

Having said that, sometimes, when we get stuck or after installation and running Trend Micro in the network, if we have a problematic situation where we are not able to solve it, then we do contact Trend Micro support.

They have a two-tier level of support. One is local support available directly from Trend Micro. Then, they also have online support where you can get help directly from their head offices.

Positive

I tend to work with Trend Micro, Kaspersky, and McAfee. I haven't used Microsoft Defender.

The solution is not too difficult and not exactly straightforward. It was a moderate setup. Anyone with a little bit of knowledge of installing antiviruses can actually handle the process. 

I'd rate the ease of setup a two or three out of five. 

I won't call the cost of the solution cheap. Compared to any other antiviruses in the market right now, they are on the expensive side.

I'd rate the level of expense a four out of five, where five is the most expensive option. 

We are a partner. 

If someone is looking to implement security solutions, including endpoint security, then I would suggest that person go for the whole Trend Micro suite, not just for the endpoint security. They have different products for security solutions, including Deep Security, Network Security, Trend, et cetera. If they buy the whole package, it would be easy for them to control their network security-wise and manage it quickly, rather than having a different brand and security solution for different departments or layers of their network.

I'd rate the solution eight out of ten. There's always a margin to improve both in a technical sense and financially as well. I'm giving them two points less in hopes they'll continue improving their product. 

As a security competency company, we play a lot on this product. For us, it's one of the best for data center solutions. Deep Security is something that is a classic antivirus. However, it uses two-function device control. Everything is inside. We have virtual patching capabilities, which are very interesting in Deep Security. Virtual patching is just a host IPS solution which, if there is a delay in installing the patch, the patch is available by the editor.

It's a good product overall.

There is not a lot of bugs like you have in other antivirus solutions. It's quite stable. 

The initial setup is pretty easy.

The solution is scalable. 

The solution is quite secure. 

The main drawback is that it's complicated. With Trend Micro solutions, everything is complicated. Deep Security has its own management console, and every product in Trend Micro has its own management console. Everything is siloed. Now, they are trying now to connect everything inside the main control management or reporting console, however, it's still not a central management console. It makes for a lot of work when applying policies and security solutions.

The product isn't very user-friendly.

It's a bit old-fashioned in its design and approach.

While, for example, McAfee might have a new version every two months, Trend Micro might not release a new version for two years. While it's very stable, it could be a bit too long in-between versions.

It would be ideal if the solution communicated better with other security solutions from other brands. This is an issue. They need to open up their API or give access, or exchange information with other security products so that everything can communicate together, learn from each other, and block malicious threats better.

We've been using the solution for a long time. It's been three or four years or so.

The stability is very good. There aren't a lot of bugs or glitches. In comparison, for example, Sophos has some bugs and McAfee has a lot of bugs. When they give you a new version, you know that you have to wait for the service pack, to be sure that it will be up and running in production.

This product doesn't crash or freeze. It's reliable. 

The thing users need to understand about the solution is that Deep Security is not by default meant to manage 100,000 PCs. It's for data centers, and it's for less than 300 servers at the same time. That said, even a big company doesn't have a lot of servers available. In terms of scalability, we don't find a limit for the moment based on the customer base we have.

You can also scale via the cloud. It's very flexible and you can deploy on command, on a virtual server in the cloud. 

We've dealt with technical support in the past. We only call them, from time to time, if we can't figure out the answer ourselves. While four or so years ago they weren't as fast, not we get a quick response. Over the past year, we've been quite pleased with the level of support.

We're familiar with older versions of McAfee. We are playing with Sophos for the UTM, the NG Firewall, and for the antivirus, Sophos Intercept X. I've also worked with Kaspersky.

Which is best depends on the client. While Kaspersky, for example, is good for smaller clients, Trend Micro is better for medium to larger ones. However, the solution isn't something you just set and forget. You have to take details, verify, validate, and be aware that a small change will not produce too many logs on the threat detection.

The implementation process is not very complex. If the initial setup is just replacing a competitor antivirus with Trend Micro, it's very easy. The only thing you have to be sure of is that you are setting up the right functionality. Trend Micro Deep Security, has a lot of functions. If you want a classic antivirus, there are very few functions to set up. However, if you want a specific functionality, there may be more steps. There will be more fine-tuning that is required to make sure you are well-protected.

When you have start Deep Security on something that was not equipped with an antivirus, or equipped with, let's say, Bitdefender or Windows Defender, you have very few protections. If you don't take care of covering all these safety functions, you'll be vulnerable. That said, you need to be careful of which functions you activate. You need to make sure it makes sense in terms of the rest of your setup.

It's been one of the four main antivirus solutions, deployed in an industrial way. We've been quite happy with it. You can deploy it on-premises or the cloud, and it's possible to use it with Windows and Linux.

I'd rate the solution at a nine out of ten. We've been very happy with it and found it to be quite secure. 

Of course, next-generation solutions such as Crowd Strike or Carbon Black are game-changing. 

We use it for security, specifically for old servers still in the company. It is doing its job.

I have heard of a lot of threats coming from Europe, but they have never touched our company.

The reports are very extensive. They give us information about things that we are not expecting, such as number of threats that failed due to compromised servers.

It is connected into an intelligence database and is quick to pick up new threats. It also reduces my workload with its speed and the protection that it provides.

The working interface and the reports for non-technical people could use improvement. They are a bit scary.

It is very stable. We are not putting too much stress on it since we are scaling down.

We have not had any problems with scalability. We have very few servers for it to protect. Instead of scaling out, we are shrinking the number of servers (scaling down).

We hired a third-party to do the AWS integration and configuration. The reseller appointed them, and everything was done for us.

On an AWS defined scope, it will cheaper than buying the on-premise service. We did a trial for the on-premise version, but we decided to go with the AWS version. We are downsizing our server room, and it didn't make sense to put more machines in there, as we already have workloads in Indianapolis. 

We already use Trend Micro for their endpoint protection. Therefore, we selected them for their server product because we liked their endpoint protection product. The process took a week to ten days. 

I would recommend it. I have been satisfied, as it is a good product.

I used the solution for a UK-based banking company. They had around 200 Linux servers. They had the product installed as an antivirus solution on the servers. We were responsible for managing malware or virus detection. We protected the environment from malicious files.

The user interface is the most valuable feature. The customer support provided by the tool is also valuable. The software is regularly updated. We don't face any major issues after updates. It is pretty compatible with every system.

The updates for legacy systems are not rolled out frequently. The product must improve on it.

I have been using the solution for two years.

I rate the product’s stability a ten out of ten.

I rate the tool’s scalability a nine out of ten. I work with a security services company. Four of my colleagues are also using it in their enterprise environment.

The customer support is very good.

Positive

The solution provides proper documentation for setting it up. It's pretty easy. We can follow the steps in the video tutorials. It’s simple to configure. We installed Trend Micro Deep Security Manager on Windows Server and connected all the agents to it. The deployment took around five to seven minutes on each server. It depends on the network speed.

My company is a partner. I am a technical person supporting my clients with the product. Trend Micro is a very reliable company. Its products are easy to use and easy to deploy. It has a pretty good name in the cybersecurity market. Trend Micro continuously conducts workshops and events to engage with its partners. It keeps the partners and customers aware of the new technologies.

Overall, I rate the solution a nine out of ten.

We use the solution for server security. 

The tool provides information on server activities and hosts. 

The tool should integrate SIM functionality. It should also improve customer support. 

I have been working with the tool for a year. 

I would rate the product's stability a nine out of ten. 

I would rate the tool's scalability an eight out of ten. My company has around 40 users for the solution. 

You need to wait to get through the support. The product's support is mostly by mail and not through calls. The support team would only agree to call if the issue is immediate.

Negative

I have used SAP product before. SAP solution is much better in terms of services. 

The tool's deployment is straightforward. 

The tool's pricing is quite high. 

I would rate the overall solution an eight out of ten. 

We are using two products. One is Trend Mirco Deep Security, and the other is Apex One. We use Apex One for endpoint protection and Deep Security for server protection.

It scans for intrusion prevention and the forensics of any threats.

On the product side, they have done multiple upgrades. When we started with Trend Micro they offered us the OfficeScan agent. It is a malware product. After that, it upgraded to Worry-Free. Then we moved to Apex One. So Trend Micro offered all the upgrades. Since we are in the manufacturing industry our focus is mainly on production and we don't consider IT much. In this regard, we are not upgrading our hardware much. We are using the same hardware for five, six, seven years.

However, Trend Micro does not support less than Windows 7. So that is a drawback for us. Otherwise, the functioning of the product is very good.

In terms of valuable features, I would say its intrusion prevention. Each and every IP connecting to the server gets scanned so we know everyone who is accessing our server and we can block whichever IPs do not belong to us at the firewall.

Another valuable feature is its lightweight nature. It is only 25 MB deployed in the server, yet it works smoothly, and everything is automated, including the updates and scans. We have scheduled scans that give us a weekly report.

As for what could be improved, I think it should come with an XDR facility without any extra cost. They're always releasing new features, but we need to pay extra for them. Our management is a little conservative about paying for new features. So if they're upgrading something or coming out with a new technology, they should provide it to the existing users. Recently, I attended a webinar that XDR gave about their new threat finding features and we have not received them yet. They are not giving it to existing customers. They are only offering it for purchase. It is for threat forensic reports.

I'm not asking for free, since we are already paying. Whenever they come out with a new thing, they should integrate it with the existing product. That is my opinion.

Additionally, we need a complete web reputation. We need to be able to do forensics for any incoming threat, to find details of the source of the threat, and to catch the '"enemy."

We have been using Trend Micro Deep Security for the last two years.

In terms of stability, it is very good at finding malware, threats, etc... There is no virus problem, no external threats, no data leak. It is good for now.

We have not experienced any bugs, or glitches, or crashes.

Before we started using Trend Micro were using McAfee. We switched because we got a ransomware attack back in 2016. It wasn't safe enough. It was one of the first attacks in India and our management said that McAfee was not ready for it. They had not upgraded their signature and it had multiple systems attacked. After that, management decided to switch to another product and that's when we started using Trend Micro. For the last four or five years we have not had any problems.

The initial setup and deployment are not complex. The infrastructure is very good to operate. 

The deployment of the agent is very lightweight. It takes about 10 minutes to complete. 

We deployed under the consultation of Trend Micro. But I can also manage it. When we run into any actual problem only then do we contact Trend Micro. Otherwise, it is running smoothly.

As a user, I am not finding any drawbacks or problems in this security product. But I do see in some forums comments about issues other customers are facing. I know there are multiple products in the market that are maybe better than Trend Micro. That is why I came to your site and researched other solutions. I have found that Palo Alto is better than Trend Micro. But we have not tested it yet, so I requested from Palo Alto Networks to show us some other products. They are coming next week to show us. If we find that they are better than Trend Micro we will switch. But overall, Trend Micro is working very well.

We had also evaluated Symantec in the past.

I am satisfied with the product. As I mentioned, sometimes we feel some other features should be included. For example, the complete system control and web reputation. Regarding web reputation, I am a little limited because although we are blocking some sites, they are able to access those sites from out of our network. In other words, the restriction should be permanent whether it is done on-premises or on the internet. That is a drawback.

I can recommend it because it is good product. I have experience with other products as well and they have failed in the security field. That why I'm working with Trend Micro now.

The user interface in Trend Micro is very helpful. They have some study videos and some process videos included in the portal itself. So when we are in any system or get a warning or any critical error we can resolve it on the spot because we have the solution attached to the data error. That is something good thing they have done in the portal. With the instructions they have given we can see what we need to do so we can get it resolved by our self. We can learn the things on our own with no need to go to support. 

On a scale of one to ten I would rate Trend Micro Deep Security an eight.