Trend Micro Deep Security Reviews

The most valuable feature for us is that it's agentless, meaning we can implement it without having to protect every guest at a guest-by-guest level. That's huge for us.

Everything on our ESXi host is protected and we don't have to worry about pushing an anti-virus to individual guests. All we have to do is activate Deep Security in the console and we're set.

There's a little room for improvement as far as being more concise with the error messages. It's a small thing, and maybe that's coming in a newer version. Better notifications would be nice, such as error messages that a particular ESXi host is not protected properly.

If there's a problem, you have to drill down manually. You have to click and click and click to see what the message is. It would be nice to have a more transparent meaning instead of having to click so much to get to different levels.

I've used it for six months.

We did have one issue where the signature files we received were not valid files. It caused the host to continuously try to scan, causing a performance issue. We had it resolved within a couple of hours by powering up our Deep Security appliances until we got the proper update. Then we were able to move on.

Mike Horton is our account rep. He and technical support work as a team. We all work well together.

Technical support is where Trend Micro really shines. They're not a big group, which is great because you feel like you're not just a customer, but also a partner in the product. You really feel like they're interested in making sure you know how to work the product to its full potential.

Be involved with the installation so that you really get a feel for what the product's doing. If they provide any support or any training, definitely attend that. It is an intuitive product but there's a lot of moving parts. You're doing virus scanning so you definitely want to make sure you understand what you're doing because if you do have an issue, it’s very important piece of your infrastructure to make sure you're protecting your server.

I primarily use the solution for web security and port encryption. It helps protect endpoints. 

The solution offers advanced options for endpoint security. There is predictive machine learning and AI monitoring. 

The endpoint protection is very good at that level. 

It helps protect us from hackers. We're able to add locks on data to protect everything. 

There's useful monitoring on offer.

The logs are quite helpful. 

It easily increases the performance of the servers. It doesn't take a lot of performance away from the server itself. 

It is scalable.

The solution is stable and reliable. 

We'd like to have more application control. It would help us block things more strategically. 

Support could be faster. 

I've used the solution for a while. 

This is a stable solution. There are no bugs or glitches. It doesn't crash or freeze. 

The solution is scalable. You can expand usage as needed. You just need to buy more licenses. 

We have more than 60 users on the product. 

Technical support typically responds within one hour. They are responsive. Of course, we'd always like faster responses when we are facing issues. 

The initial setup is installed locally. It can be a bit complicated as we have to do it on-premises and we need to gain console access.

We can pay for the license on a yearly basis. If you want to do financing, you can go month by month.

I'd recommend the solution to other companies. If a company has a critical or high-availability server, this is a good product. It's also great for endpoints. It's great for companies with critical services. 

I would rate the solution nine out of ten. We've been happy with how it has been working so far. 

We use this solution for protection from ransomware. 

We use artificial intelligence in the Trend Micro engine for deep security inspection. It allows us to analyze the data and threats.

It's easy to use and the interface is simple.

The biggest drawback with Trend Micro is even when it is connected to the server, it will show as offline.

Another issue is, if I want to suggest this solution to a customer, we won't get the pricing immediately, which is a major problem.

I would like to see cloud-based integration.

I have been using this solution for four years.

It's a stable product.

It's a scalable solution. We have installed 10 to 15 customers.

We have contacted technical support, and they are very good.

We provide OfficeScan, OfficeScan XG, Apex models, and Worry-Free Business.

The installation is the same as in Symantec. We have not installed the cloud-based version of Trend Micro. We have installed the on-premises version and it is easy to do.

To deploy the server, it will take 15 minutes and only five minutes to deploy each client.

We would recommend this solution to others who are interested in using it.

I would rate Trend Micro Deep Security a seven out of ten.

Deep Security is a really innovative security solution in the world of software-defined data centers and in the NSX space. It makes controls available to consultants and security architects in the new, software-defined datacenter and traversing up into the cloud. It's optimized to support security for virtual desktop infrastructures.

It's not a well-recognized solution and there's not much buzz around it in the marketplace. When I speak with an auditor about what Trend Micro is doing to cover my compliance footprint, it's not well-understood. That's where the challenge lies.

There were some initial challenges with it, those in my experience have all been worked out, and it's a very stable solution now. We're working on taking it out, we do a lot of consulting in an NSX space, with software-defined networking, and we're taking Trend Micro out to all of our customers.

It works in relatively small scenarios, and up to the biggest scenario that I can imagine.

Never had an issue with Trend Micro support. It's fantastic.

It's in a complex technological space, typically proposed into NSX or cross-hybrid cloud scenario. There are a lot of moving parts and it's a challenging space to implement technologies and controls, but I think Trend Micro does it well.

The important thing that I would encourage people to look at with Deep Security is how it plays with Endpoint, how it plays with your particular software-defined data center or hybrid cloud, and make sure that you understand where the capabilities are available to you. Because for most people it's surprising that Trend Micro can do all the things that it can.

I work with the solution as an administrator. I use the solution for servers.

Deep Security is a great solution for the server. The most valuable feature of the product is vulnerability detection. It is very fast and clear. It protects from most attacks.

The initial setup was complex.

I have been using the solution for the past three years.

I have not faced any issues with the tool’s stability.

The tool is scalable. We have 40 users and 40 servers in our organization.

The technical support team is very helpful.

Positive

We use other solutions along with Trend Micro Deep Security. The choice of the solution depends on the server and users. Deep Security has many features and provides many layers of protection for the server.

Once we get used to the product, it is easy to use.

Trend Micro’s team helped us to deploy the solution and make test addresses for the policy. The deployment took us two hours. Trend Micro’s team helps us with maintaining the solution.

The product has a high price in Kuwait. Sometimes, we face some issues with the pricing. The pricing module should be improved.

I am using the latest version of the solution. I face issues when I want to adjust policies for users on Apex One. I would recommend the solution to others. The product's protection and the team's support are very nice. Overall, I rate the solution a ten out of ten.

The modules that are included with it will help us displace the local anti-virus that we're currently using today.

There are a couple of areas for improvement. It needs better support for Mac, and there are some challenges in its implementation.

Unfortunately, the relationship with VMware that Trend Micro has, prohibits us from continuing our use of the non agent-based solution as NSX is now required to go forward from version 5.5 to version 6. NSX has now become a necessity to go with agent-based, so we're moving to an agent-based solution on the VDI's and our server-based as well.

We've used it for four years.

There's an ongoing, continuing education process that needs to be in-sync with your Trend Micro staff. It's not a total set-it-and-forget-it type of solution. You need to continually manage and maintain it.

We're experiencing some instability, but my understanding from VMware and Trend Micro is that there's a relationship being built. They're pursuing a strategy to come up with perhaps a light version of NSX.

We've had no issues with scalability.

I was involved in the setup from a managerial perspective. I contracted with Trend Micro support to provide us with implementation support.

We've looked at McAfee, Kaspersky, and Symantec.

My team specifically looks at what's there on a regular basis. We work closely with the security team to be sure that we are making a good, conscious choice on an annual basis.

It's important that you get a baseline of training, then partner with Trend Micro, whether it's an engineer pre-sales or an engineer that's implemented the product before. Be certain that your staff have the steering wheel and Trend Micro are the ones helping you navigate through the solution.

We use Trend Micro Deep Security as a tool for its antivirus and antimalware capabilities to protect our systems.

Trend Micro Deep Security should provide better options. In the case of detection, we are not very happy with the functioning of the antivirus capabilities that Trend Micro Deep Security provides us. It doesn't have a passive way by which we can enable Microsoft Defender, considering most of the other antiviruses allow Microsoft Defender to work passively.

We are not very happy with Trend Micro Deep Security since it is not able to detect many viruses and bugs. We are looking for an alternate solution.

The tool lacks proper detection capabilities. Trend Micro Deep Security should know how to work along with Microsoft Defender in a passive mode. These two are major improvements.

On the cloud version, Trend Micro Deep Security Scanner has to improve on the signature part of analyzing the latest threat.

I have been using Trend Micro Deep Security for two years as a customer.

If it doesn't do its function, there's no question of security or stability since everything is lost.

Detection is the most important thing, and if it doesn't get it, then there is no point talking about stability. There is nothing called stability in an antivirus tool.

They have different flavors, I guess. So based on the flavors, I think they give a number of assets that you can deploy onto the machines that you have. I have not used Trend Micro Apex One, so I cannot compare it with Trend Micro Deep Security.

We are an enterprise-sized business, and the solution is deployed on the main server. It's an enterprise server that we have, and it has been deployed onto that particular server.

Trend Micro's support team provides the required information, but largely, they reach out to us with respect to their knowledge-based articles. With respect to the fundamental design and deployment of the tool, we doubt that we will be able to get access to help from the product's support team. A quick escalation to the top support personnel, which helps with support, is unavailable.

Before choosing Trend Micro Deep Security as a solution, I was working with the solution from a company named Quick Heal. I switched to Trend Micro because of its good marketing techniques. We thought the word in the product, which is deep security meant it was providing its users with a very deep level of security, but we later came to know it is too shallow in reality.

Installation is not an issue. They offer good support for installation. It is the run time of the program that is very critical for us. During run time, when there is an attack, the program should be able to identify it. If the program does not have a proper system to identify the attack, it will destabilize our entire security platform.

The solution is deployed on a private cloud in our organization. We have our own cloud partner. We don't use Azure or Google.

It does not take much time to deploy the solution. All the time taken for deployment and support comes under one particular point. The primary question is if a tool can neutralize the attacks. The function of an antivirus or security product is to make sure it neutralizes its situation or at least identifies the situation. If a tool does not neutralize attacks, it's a major drawback or unsuitable for an enterprise-grade business.

You can just run a script and deploy it in NAS. The deployment process is not an issue.

One engineer is fine to deploy it if he understands the script. He can deploy it using automation on all the systems, be it 1,000 or 20,000 systems.

Trend Micro Deep Security does not require maintenance. The tool has an auto-run feature, so all updates are automatic and we do not need to maintain it.

The pricing of the product is fine. Pricing doesn't matter when you are talking about a solution meant for enterprise-sized businesses since what matters is the real security and the kind of detection a product offers. At the enterprise level, we are ready to deal with the product in terms of pricing, but we should barely need to work hard on the product later on. From a pricing perspective, I would say the product is economical.

The payments are made on a yearly basis towards the licensing of the solution.

There are no extra costs involved since there will be an agent that is deployed on your server, and the agent will take care of all the activities.

I would not recommend the solution at this point in time, especially for critical infrastructure.

Overall, I rate the solution a five out of ten.

Most of our traffic comes from blacklisted IPs, virus types, and phishing proofing. These are the major use cases that we observe in our daily operations.

I would like to see XDR features and endpoint sensors become available.

I have been using Trend Micro Deep Security for one and a half years now.

It is stable and we have not faced any challenges during the rollout.

Trend Micro Deep Security is definitely scalable.

We raise a ticket with Trend Micro Deep Security customer service when any issue occurs.

The setup is straightforward and takes around a month to deploy. We deployed through the SCCM tool.

We have four hundred servers globally. I would rate Trend Micro Deep Security a nine out of ten.