Trend Micro Deep Security Reviews

We use Trend Micro Deep Security as a tool for its antivirus and antimalware capabilities to protect our systems.

Trend Micro Deep Security should provide better options. In the case of detection, we are not very happy with the functioning of the antivirus capabilities that Trend Micro Deep Security provides us. It doesn't have a passive way by which we can enable Microsoft Defender, considering most of the other antiviruses allow Microsoft Defender to work passively.

We are not very happy with Trend Micro Deep Security since it is not able to detect many viruses and bugs. We are looking for an alternate solution.

The tool lacks proper detection capabilities. Trend Micro Deep Security should know how to work along with Microsoft Defender in a passive mode. These two are major improvements.

On the cloud version, Trend Micro Deep Security Scanner has to improve on the signature part of analyzing the latest threat.

I have been using Trend Micro Deep Security for two years as a customer.

If it doesn't do its function, there's no question of security or stability since everything is lost.

Detection is the most important thing, and if it doesn't get it, then there is no point talking about stability. There is nothing called stability in an antivirus tool.

They have different flavors, I guess. So based on the flavors, I think they give a number of assets that you can deploy onto the machines that you have. I have not used Trend Micro Apex One, so I cannot compare it with Trend Micro Deep Security.

We are an enterprise-sized business, and the solution is deployed on the main server. It's an enterprise server that we have, and it has been deployed onto that particular server.

Trend Micro's support team provides the required information, but largely, they reach out to us with respect to their knowledge-based articles. With respect to the fundamental design and deployment of the tool, we doubt that we will be able to get access to help from the product's support team. A quick escalation to the top support personnel, which helps with support, is unavailable.

Before choosing Trend Micro Deep Security as a solution, I was working with the solution from a company named Quick Heal. I switched to Trend Micro because of its good marketing techniques. We thought the word in the product, which is deep security meant it was providing its users with a very deep level of security, but we later came to know it is too shallow in reality.

Installation is not an issue. They offer good support for installation. It is the run time of the program that is very critical for us. During run time, when there is an attack, the program should be able to identify it. If the program does not have a proper system to identify the attack, it will destabilize our entire security platform.

The solution is deployed on a private cloud in our organization. We have our own cloud partner. We don't use Azure or Google.

It does not take much time to deploy the solution. All the time taken for deployment and support comes under one particular point. The primary question is if a tool can neutralize the attacks. The function of an antivirus or security product is to make sure it neutralizes its situation or at least identifies the situation. If a tool does not neutralize attacks, it's a major drawback or unsuitable for an enterprise-grade business.

You can just run a script and deploy it in NAS. The deployment process is not an issue.

One engineer is fine to deploy it if he understands the script. He can deploy it using automation on all the systems, be it 1,000 or 20,000 systems.

Trend Micro Deep Security does not require maintenance. The tool has an auto-run feature, so all updates are automatic and we do not need to maintain it.

The pricing of the product is fine. Pricing doesn't matter when you are talking about a solution meant for enterprise-sized businesses since what matters is the real security and the kind of detection a product offers. At the enterprise level, we are ready to deal with the product in terms of pricing, but we should barely need to work hard on the product later on. From a pricing perspective, I would say the product is economical.

The payments are made on a yearly basis towards the licensing of the solution.

There are no extra costs involved since there will be an agent that is deployed on your server, and the agent will take care of all the activities.

I would not recommend the solution at this point in time, especially for critical infrastructure.

Overall, I rate the solution a five out of ten.

Most of our traffic comes from blacklisted IPs, virus types, and phishing proofing. These are the major use cases that we observe in our daily operations.

I would like to see XDR features and endpoint sensors become available.

I have been using Trend Micro Deep Security for one and a half years now.

It is stable and we have not faced any challenges during the rollout.

Trend Micro Deep Security is definitely scalable.

We raise a ticket with Trend Micro Deep Security customer service when any issue occurs.

The setup is straightforward and takes around a month to deploy. We deployed through the SCCM tool.

We have four hundred servers globally. I would rate Trend Micro Deep Security a nine out of ten.

Trend Micro makes up part of our overall security solution.

This product offers good protection against many types of malware.

The most valuable feature is the virtual patching. It means that you don't have to patch applications manually, such as the monthly updates that are released from Microsoft.

Application integration is good. For example, there is a specific module for SAP.

They need to build in a central console because central integration is not very good right now. I have four locations and I need to log in to each location's portal to look at it. That is a very big job and I would like to have a consolidated report for all of them.

We would like to see the advanced threat protection (ATP) built-in, without having to use another product.

I have been working with Trend Micro Deep Security for three years.

I have never had an issue with stability. Some of my colleagues have had problems but technical support dealt with them quickly.

My colleagues were able to receive support for issues quickly. I would rate the support a nine out of ten.

I also have experience with McAfee and one of the nice features it has is a central portal, where different locations are integrated and I can do everything from one place.

The initial setup is not at all complex. Anybody can do the implementation. The length of time required for deployment depends on how many systems are being integrated.

This is a product that I definitely recommend.

I would rate this solution a nine out of ten.

Our environment includes virtual machines using VMware, and this solution is used as part of the overall security solution.

We evaluated this solution with a PoC and since our implementation, we have been happy with it.

The situation with the currency in Turkey makes this solution a little bit on the expensive side, and if it were lowered then it would be more competitive.

We have been using Trend Micro Deep Security for more than eight months.

Stability has not been an issue for us.

We have not had any problems with scalability.

My team is happy with the technical support.

The initial setup was straightforward and we didn't have any problem with it.

Price-wise, compared to the products that we had invested in before, this is a valuable solution. That said, it is a little bit expensive in Turkey because of our currency.

Overall, we are satisfied with this product and I don't have any complaints about it. It is one that I recommend.

I would rate this solution a nine out of ten.

We are primarily using the product for IDS, IPS, and deep security.

It provides the type of data and availability that we need to have. We don't have to worry about intrusions.

• They delivered what they said that they would.
• The IDS and IPS features.

Trend Micro is not government certified or federal complaint. If they could become compliant/certified, this would make it easier for us to use it for our government projects.

I would give the product's stability a high rating. We trust the Trend Micro brand.

We are not that big in size, so we haven't had any scalability issues.

We are experiencing major technical support issues right now, and the technical support has been reasonable about fixing them.

The integration and configuration of Trend Micro in our AWS environment was easy. We haven't had any issues with this at all.

We did not purchase it through the AWS Marketplace because we have used Trend Micro in the past. We have not compared the pricing and licensing of buying it on the AWS Marketplace.

We also considered Pure Storage. In the end, we decided to only pursue Trend Micro because it is easier for us to install and use. The decision to use Trend Micro was based on cost, brand name, and ease of use.

I would recommend Trend Micro. We are happy with them. In the current world, you have to earn the business because it is like a subscription, and they keep us happy.

We don't have Trend Micro integrated with any other product except for our internal cloud solution. We just use the AWS version of the product.

There are several features I find valuable, including the fact that it's agentless, each module can be installed on its own, it provides a single pane of glass for managing it, its integration with VMWare (NSX), and items are auto-added as soon as they're discovered. Ease of use is a big plus because of the foregoing items.

We were having some AV issues around 2010 and the incumbent product had gotten big and clunky and was interfering with several desktops performance. When the solution let 3 viruses in over a few weeks I deemed it no longer suitable and we chose Trend Micro Deep Security as the replacement.

Right from the start it was easy: the installation routine very kindly sought out and removed the previous solution, greatly reducing deployment time (we implemented OfficeScan first) and DS uses auto discovery. Updates are automatic and run smoothly in off hours (except for pattern updates of course).

The Trend Micro solution was stable after a few tweaks and was instrumental in stopping an incursion of ransom ware that could have brought the company to its knees. Instead we had only a few file directories encrypted and we were able to restore those in about a day. We spend way less time on AV issues since implementing Trend Micro Deep Security.

There are several areas for improvement:

• The ability to manage agent-based AV (i.e. integrate Officescan into Deep Security) for desktops and laptops;
• Streamline the install (specifically configuring of external product requirements i.e. the VMware side); and
• Better integration with Control Manager (had a few issues with it not recognizing the DS server).

I've used it for over five years.

Deployment went surprisingly smoothly. Mind you we had a Trend Micro tech (Trevor) do the initial config.

We've had no issues with stability.

We've had no issues with scalability, but we're not a big shop (under 200 VM’s).

Trend Micro's service has always been one of its strong points. I don’t particularly like the online case management tool, but response has always been good. Local support is stellar (Vancouver, Canada area) – both reps and support techs.

Technical support is excellent. A Trend Micro tech was always available to me locally and this helped reduce the time-to-resolution of the few issues that came up.

Yes, we used Symantec. We found it was getting a larger footprint in memory and was starting to cause performance issues. When it failed to stop viruses 3 times in 3 weeks, I had enough. On all counts, Trend Micro is a superior product with superior people, and I have never regretted the switch.

It was a fairly standard install as we were not a large data centre. Trevor (then Martin) – both local Trend Micro techs - took about a day to get it all settled down. Over the next month, I made several support calls but mostly because I did not yet have the experience with it. After a month or so, I no longer needed the support.

The install was done by a Trend Micro tech (Trevor) and later supported by Martin Sima. Both are excellent fellows.

I'm not exactly sure what our ROI is as we did not quantify it. But I can say that supporting our users got a whole lot easier and we had a significant reduction in time spent on AV issues at the desktop. Management was easier (auto add new VM’s, etc.) and Control Manager provided reports for my bosses.

Trend Micro now does certificates and this made getting certs easy and fast. Pricing was competitive, although I have not looked at pricing recently. Licensing was also easy as each additional module could be licensed separately.

I was pretty aware of the market in 2010. I knew Symantec was not doing the job anymore and I had used Trend Micro in a previous life and knew the OfficeScan product. I also considered Sophos as they have a large local presence. I do not ever want McAfee again (bad experience back in the ‘90s). And I didn’t trust the Russian product.

Make friends with your local rep and support tech – they can help you over the gotchas and issues that invariably arise with a new implementation. There is lots of online training also from Trend Micro. And classroom courses are available; I took the Deep Security course in Ottawa the first year we had it.

The most valuable feature for us is moving the AV scanning engine to the hypervisor and removing it from the virtual machine. We also use the compliance reporting (reporting in general) feature.

It's given us a significant reduction of CPU/memory footprint required to run traditional AV products inside a virtual machine (VDI).

I'm not sure how this product could improve, although we did have some compatibility issues between it and versions of vSphere.

We've used it for 13 months.

During deployment, we had the issue of compatibility between vSphere and Deep Security.

The stability issue we had was with regard to vSphere.

We had no issues with scalability.

Customer service was initially very poor, but once we reclassified our account from mid-size to enterprise, the support was very good.

Technical support is above average.

We previously used Symantec SAV, but it was too heavy for VDI.

Our initial setup was somewhat complex and required a significant interaction with Trend Micro support. This is a very new concept of taking the AV engine outside the VM and it took us some time to feel comfortable with the whole idea. It also required some deep understanding of how Trend Micro Deep Security “embeds” into a VMware environment, and that was not a easy task to master.

We did the initial setup with our in-house team with significant help from Trend Micro technical support. I'd rate them very poorly because they completely missed the compatibility with vSphere issue. It took us a lot of time to fix the entire mess.

Our ROI is still unclear, but I'll have more details once the entire enterprise is moved to Trend Micro Deep Security.

Get a good reseller (our original VAR, MicroAge, had a difficult time clarifying some of the licensing vs. maintenance costs).

ESET and Symantec

Make sure your VMware SME is plugged in from the very beginning, do a limited low-level impact POC, and plug into the Trend Micro user community.

Our main use case of this product is for antivirus and virtual patching.

From a security perspective, signatures and that kind of thing are frequently updated and we have not come across any virus detection.

It would help if they would reduce the price. 

I've been using this solution for four years. 

Scalability is good. We currently have 8,000 users and are planning to increase in the future. 

The technical support is fine.