Trend Micro Deep Security Reviews

The most valuable feature for us is that it's agentless, meaning we can implement it without having to protect every guest at a guest-by-guest level. That's huge for us.

Everything on our ESXi host is protected and we don't have to worry about pushing an anti-virus to individual guests. All we have to do is activate Deep Security in the console and we're set.

There's a little room for improvement as far as being more concise with the error messages. It's a small thing, and maybe that's coming in a newer version. Better notifications would be nice, such as error messages that a particular ESXi host is not protected properly.

If there's a problem, you have to drill down manually. You have to click and click and click to see what the message is. It would be nice to have a more transparent meaning instead of having to click so much to get to different levels.

I've used it for six months.

We did have one issue where the signature files we received were not valid files. It caused the host to continuously try to scan, causing a performance issue. We had it resolved within a couple of hours by powering up our Deep Security appliances until we got the proper update. Then we were able to move on.

Mike Horton is our account rep. He and technical support work as a team. We all work well together.

Technical support is where Trend Micro really shines. They're not a big group, which is great because you feel like you're not just a customer, but also a partner in the product. You really feel like they're interested in making sure you know how to work the product to its full potential.

Be involved with the installation so that you really get a feel for what the product's doing. If they provide any support or any training, definitely attend that. It is an intuitive product but there's a lot of moving parts. You're doing virus scanning so you definitely want to make sure you understand what you're doing because if you do have an issue, it’s very important piece of your infrastructure to make sure you're protecting your server.

The most valuable feature for us is mainly the fact that we can control what the PC or server is doing protection-wise, even remotely. We use this protection feature all the time.

The main benefit it provides us is that it will show what the issues might be and it's scalable. It allows us to know that if we have an issue somewhere on one device or endpoint, we can correct it or get down to a level where we can find out what the problem is. For example, we can apply exclusions to set policies for a certain type of group that can scale for a lot of environments, whether it's Linux or Windows servers or Windows 10 endpoints.

I'd like to see some sort of database out-of-the-box. Deep Security uses its own database, with which we have some issues, but we just go right to SQL or another database. Right now, the standard database as to be converted to SQL or Oracle, but that's something that should be out-of-the-box standard.

We've used it for four years.

We've had no issues with deployment, other than the database issue.

We had one failure, but it came back up within twenty minutes, so we've really had no downtime.

Yes, it's been scalable. In the coming year, we're going to be testing many more policies and deploying it out in our system.

The setup was a little complex on the security side. But the endpoints -- desktops, laptops, were pretty easy. The server environments were a little more complicated and in-depth.

We implemented with a vendor team.

We very much have an ROI, and although I don't have numbers, I can see that we've been able to catch problems before they happen.

Make sure you perform thorough testing as there were different situations that came up for us that we didn't account for. I think that a POC would really be worth the investment because you can find out what the structure can do and what it can't. That's really important.

We use Trend Micro Deep Security to protect our network, endpoint, email, servers, etc.

The product has robust security features. They release timely updates and have efficient prediction features for threat detection.

It is a stable platform.

We have 5000 Trend Micro Deep Security users. It is a scalable platform.

The technical support services are good.

The initial setup process is straightforward. It requires two to three executives for implementation and takes five minutes to complete.

The end users can implement the product themselves.

We purchased Trend Micro Deep Security's yearly license. It is expensive but reasonable compared to other products by Trend Micro.

I recommend Trend Micro Deep Security to others and rate it a nine out of ten.

It is being used for our servers. It has many features such as firewall, IPS, anti-malware, and antivirus.

It provides security and protection. The endpoint firewall is valuable.

Their support should be improved. We need support in the UAE, but it is always going to some other country or region, and the time schedule is not suitable for us. 

I have been using Trend Micro Deep Security for six years, but I have started to use Trend Micro Apex One recently.

Its stability is good.

Scaling is possible. We're scaling up. We have about 40 servers.

I have used SentinelOne.

It is easy. It takes about two hours.

It was implemented in our company. Our security team manages it. We have two people on the team.

I would rate it a 10 out of 10.

The primary use case of this solution is for anti-malware and virtual paths.

The most valuable feature of this solution is the virtual path function, which is the reason we chose to implement it.

I would like to see an EDR function for the servers, as that would be useful for us.

Detection and Response directly to the servers.

I have been using Trend Micro Deep Security since last year.

It's a stable product. We have not had issues.

We have a team of 40 to support and maintain this solution.

This is a scalable solution. We have 2,000 users and a total of 20,000 staff members in our organization. We have more than 40 hospitals in Thailand.

We are satisfied with the support that we have received.

We are also using CrowdStrike.

Also, we were using Kasperky for anti-malware for the servers.

The initial setup was not easy because when we deployed it, we had to restart our server, and needed permissions from our client.

It took approximately six months to deploy.

I recommend this solution to others who are interested in using it.

I would rate this solution a ten out of ten.

We are primarily using the product for IDS, IPS, and deep security.

It provides the type of data and availability that we need to have. We don't have to worry about intrusions.

• They delivered what they said that they would.
• The IDS and IPS features.

Trend Micro is not government certified or federal complaint. If they could become compliant/certified, this would make it easier for us to use it for our government projects.

I would give the product's stability a high rating. We trust the Trend Micro brand.

We are not that big in size, so we haven't had any scalability issues.

We are experiencing major technical support issues right now, and the technical support has been reasonable about fixing them.

The integration and configuration of Trend Micro in our AWS environment was easy. We haven't had any issues with this at all.

We did not purchase it through the AWS Marketplace because we have used Trend Micro in the past. We have not compared the pricing and licensing of buying it on the AWS Marketplace.

We also considered Pure Storage. In the end, we decided to only pursue Trend Micro because it is easier for us to install and use. The decision to use Trend Micro was based on cost, brand name, and ease of use.

I would recommend Trend Micro. We are happy with them. In the current world, you have to earn the business because it is like a subscription, and they keep us happy.

We don't have Trend Micro integrated with any other product except for our internal cloud solution. We just use the AWS version of the product.

Deep Security is a really innovative security solution in the world of software-defined data centers and in the NSX space. It makes controls available to consultants and security architects in the new, software-defined datacenter and traversing up into the cloud. It's optimized to support security for virtual desktop infrastructures.

It's not a well-recognized solution and there's not much buzz around it in the marketplace. When I speak with an auditor about what Trend Micro is doing to cover my compliance footprint, it's not well-understood. That's where the challenge lies.

There were some initial challenges with it, those in my experience have all been worked out, and it's a very stable solution now. We're working on taking it out, we do a lot of consulting in an NSX space, with software-defined networking, and we're taking Trend Micro out to all of our customers.

It works in relatively small scenarios, and up to the biggest scenario that I can imagine.

Never had an issue with Trend Micro support. It's fantastic.

It's in a complex technological space, typically proposed into NSX or cross-hybrid cloud scenario. There are a lot of moving parts and it's a challenging space to implement technologies and controls, but I think Trend Micro does it well.

The important thing that I would encourage people to look at with Deep Security is how it plays with Endpoint, how it plays with your particular software-defined data center or hybrid cloud, and make sure that you understand where the capabilities are available to you. Because for most people it's surprising that Trend Micro can do all the things that it can.

It gives clients an additional view of what's happening in their data centers.

Deep Security is on-prem at this stage, but it has got cloud workload protection that has similar functionality in the cloud.

In addition to providing our clients a view of what's happening in their data centers, it also does virtual patching in the data center. It enhances the security in the data center big time.

What this product lacks at this stage is the ability to have automated workbooks to do the response. At this stage, the response is more manual, and it is not automated. If there is a response functionality in Deep Security, similar to what we have in EDR these days, to automatically respond to some of the threats, it would be cool. So, we'd like to have an automated response. There should be a response functionality.

We have been providing this solution for a few years.

It is stable.

It is scalable, but it is fairly expensive.

In terms of its usage, we're not using it internally. We have three clients at the moment. They are fairly big clients.

Their technical support is good.

It is a bit more difficult because it needs a bit of hardware, etc. Deep Security is more complex to set up than web security. Implementing Deep Security properly is usually about a week's worth of work because of the change control in the company. It is the change control that's an issue.

In terms of people required for its deployment, one engineer is usually enough.

Most of it is annual at this stage.

I would definitely recommend it for medium enterprises. 

I would rate it a seven out of ten.