Trend Micro Deep Security Reviews

For the servers, they have Deep Security. Plus, they have introduced a new feature, which is threat assessment for networking. And that is the one product that we are actually promoting right now more than anything else in their portfolio.

Normally, customers use it to secure their servers. Especially when it comes to updates for our enterprise clients and any client who has more than 10 or 20 servers, it's very hard for them to have downtime to install all the patches, check them, test them, and then run them. 

Trend Micro Deep Security is a very good solution for them because it stops all the vulnerabilities and exploits in the server. It downloads all the upcoming updates and gives you a time of your choice when you want to have downtime, maybe over the weekend. Then you can download all the updates, which have been tested on the Trend Micro site, and freely install them on your servers. Then you can bring the servers back up for working. 

So in that sense, they save a lot of time in downloading and installing updates, while at the same time protecting the servers from all the vulnerabilities and exploits.

Trend Micro use IPS for remote vulnerabilities. If someone is using a remote desktop to exploit the network, that's where users use the IPS. And IPS in our region or in our country, where we have deployed it, it's only in enterprise companies, not as SMBs or the private sector. Mostly, it has been deployed in the banking sector.  

It's a good product. It's taken the majority of the market share in Pakistan from any other product; the major feature of Deep Security is its virtual patching management, which they download on the cloud. They stop all the vulnerabilities and exploits as long as you don't download all the updates and install them physically on the servers. 

So, in that sense, it is a very good product. And we've been selling it for a long time; it's been four to five years. And we have a lot of customers for it.

Trend Micro Deep Security has a sandboxing unit, which is one of the major features that actually gives you a chance to detect any kind of threat in your network or on your servers. 

Also, if users truly want to secure their network and the servers, they may want to use XDR as well, which has all these features we just discussed.

Personally, I would like them to separate their products into different categories, rather than putting everything in one box.

It's scalable in the sense that if they bring out any new version or new edition or anything beyond the IPS. So, it's scalable.  

I used to work with Kaspersky for a long time. Recently, I switched and I'm trying to work with Trend Micro. I'm also trying to include Carbon Black as an endpoint security solution in our portfolio. Carbon Black is in the initial phase, but I'm familiar with Trend Micro. I worked with them before, but not as our primary endpoint security solution. That used to be Kaspersky, now it's Trend Micro.

Now, I work with the entire product range of Trend Micro, but mostly, we're focusing on Vision One. So, from a sales point of view, I know a few things and I'm still learning.

Financial in the sense that it protects your servers. Simple as that. When you get attacked or compromised, the whole network is down. You lose time and money. 

And it takes a long time to recover, especially if it's a ransomware attack. So in that sense, Deep Security is a quite good product.

Trend Micro Deep Security is on the expensive side. If I compare it with other endpoint security products, for example, even Kaspersky or Bitdefender or any of the known endpoint security solutions, Trend Micro is a little bit on the expensive side compared to them.

I would rate it a nine. I think it's a very good product. I would recommend Trend Micro Deep Security to others

We are using the solution for IPS and XDR.

Trend Micro Deep Security has fantastic and very advanced features. The most valuable and advanced feature of the solution is the ability to check vulnerabilities. The solution's real-time scanning allows me to monitor my entire network.

The solution's reports should include more details of events like device control, live health status of the server, and inventory management.

I have been using Trend Micro Deep Security for two years.

Trend Micro Deep Security is a very stable solution. Our network and servers haven't experienced any downtime.

I rate the solution’s stability ten out of ten.

I rate the solution a nine out of ten for scalability.

The solution's technical support is good and responsive.

Positive

We previously used a different solution. We switched to Trend Micro Deep Security because we wanted cloud deployment and more advanced security. Trend Micro Deep Security has modules like vulnerability assessment and TAC mode, which were not available in our previous tool.

The solution's initial setup is very easy. The solution can be deployed within a few minutes.

The solution’s pricing is reasonable.

We are using Trend Micro Deep Security on our servers, which are in TAC mode. We can only monitor them, and the servers are behind the firewall. We are using the solution only in our LAN environment. There is no direct internet traffic on that server. Since we only work in the LAN environment, we don't get any IPS events. It is very easy to deploy the client and manage the console.

Overall, I rate the solution ten out of ten.

We use Trend Micro Deep Security for servers and not for endpoints. So when it comes to the server, the key feature or reason why we went for Deep Security is because of its virtual patching. Usually, the server owners don't tend to keep their servers updated with the latest Microsoft patches. Trend Micro Deep Security provides a layer of security and virtual patching. So even if the server is not patched manually, it ensures that it is protected through this virtual VM.

Virtual patching is one feature I found to be the most valuable in the solution.

In the solution, servers often go offline for various reasons, requiring us to manually check the cause or issue, such as connectivity issues, and to find out why the agent went offline. The aforementioned details are to be considered for improvement in the solution.

I would like the solution to improve its stability and ability to go online and offline.

I have experience with Trend Micro Deep Security for four years. Also, I am using the solution's latest version.

Stability-wise, I rate the solution an eight out of ten. No solution is fully secured or always up to the mark. All solutions have pros and cons.

It is a scalable solution. If required, we can scale it more. That's not an issue. Three engineers in my company use the solution.

Our company has contacted the technical support of the solution, and they were good.

The solution's initial setup process was straightforward. For deployment, we have more than a thousand servers. So, it took a month to roll out. One of the steps in the deployment process is leading the team involved in the technical part. We are deploying using Microsoft SAP. So through that, we push the agents to all the servers, and sometimes it requires a restart in some of the agent updates, and sometimes it doesn't require a restart. So, coordination is required during deployment.

For deployment and maintenance, four to five engineers are required.

Our company usually opts for vendor support and principal vendors also.

I would recommend the solution to those planning to use it. Overall, I rate the solution an eight out of ten.

We were using Trend Micro Deep Security for the sole purpose of virtual cloud management. It was the best VPM solution in the market, and other sites recognize the quality, such as the Gartner website.

The VPM is the most prized characteristic of Trend Micro Deep Security, which in addition addresses all zero-day vulnerabilities. This allows us to confidently transfer our system physically, as it presents to the external world, whether it be an intruder or a hacker, that our system is completely secure without any weak spots. Even if the latest security patches have not been installed or updated, the software virtually covers them for you.

There is room for improvement with Trend Micro Deep Security, as there are instances where installations may need to be redone. There seem to be glitches when working with older Windows servers, such as those from 2003 or 2005, requiring us to uninstall and reinstall the product to resolve the issue.

I have been using Trend Micro Deep Security for approximately two years.

The stability of Trend Micro Deep Security is highly reliable. The updates are done quickly.

Trend Micro Deep Security is highly scalable but requires licenses to be purchased for each endpoint that is configured. This may result in additional costs. However, it is compatible with a wide range of operating systems, including AIX, Linux, Windows Server, and Windows desktop operating systems.

We had two people managing Trend Micro Deep Security in my organization.

Most of the time, the support provided by Trend Micro Deep Security was limited to sending us troubleshooting steps that were already available on their public sites, indicating a need for improvement in this area. However, their response time was very quick, with a reply to my ticket within minutes, depending on the level of escalation. Overall, they were quite supportive.

The initial setup of Trend Micro Deep Security was easy. The setup process is GUI-based and straightforward. With just a few clicks, it can be installed on a virtual machine, and network access is then required. After installation, users can access the web application interface and proceed from there.

The deployment took approximately 10 to fifteen days if I exclude the network accesses.

If you want to scale the solution you will have to adjust the license.

If you manage a large IT infrastructure with hundreds of servers, it is not feasible to address them all at once, making Trend Micro Deep Security an excellent choice for first-time users. I highly recommend this solution to enterprise-level or large organizations that are hosting numerous servers. It is extremely helpful and saves a lot of time. 

It is one of the best vulnerability management systems available on the market, providing fast management solutions.

I rate Trend Micro Deep Security for approximately a nine out of ten.

We use the solution to protect the customer's infrastructure. It can ensure that the infrastructure is well protected and that the customer has a good institution.

The solution provides ease of use, especially from non-technical testing. It's one of the best things. The deployment process is one of the easiest things because we didn't train our on-site consultant. The constant training from Trend Micro's side is that they develop internal causes to understand the upgrade because once they upgrade the platform, they also upgrade the technical person's skills.

Trend Micro can interact with their consultant to ensure that we receive constant training to understand their platform and how to improve it.

Our clients have used Trend Micro Deep Security for 36 months.

The solution is stable.

15 users are using this solution.

The initial setup is simple. 

You need to pay for a license per user for the product. There is no extra cost. It's pretty variable. It does match the value. It's quite valuable. The ultimate purpose is to ensure that no incident can destroy the company's reputation.

The automation capabilities were perfect. Yeah, they interact with the software. If you install something, there will also be some reports. They will come back with feedback.

One of AI's benefits is improving automation and understanding between different parties. AI is frequently in the news, but everyone does not fully realize its potential. If there is a gap between the workforce and AI, it will remain a buzzword rather than something we fully utilize. We must understand AI, its benefits, and how to use it. Institutions should develop training platforms to bridge this gap and ensure a better understanding of AI's capabilities.

If you use deep security products, you'll be doing yourself a favor. They're not that expensive; they're pretty responsive, and they are perfect for your requirements.

Overall, I rate the solution a nine out of ten.

I use the solution to provide general security for my enterprise clients, primarily for servers. Deployments include cloud and on-prem. 

I've been deploying Trend Micro for my clients for a long time, which has been a significant factor in our security posture.

The solution's endpoint protection is the most valuable feature. 

The email relays and proxies could be improved. 

I've been using the solution for around 16 years.

The stability is very good. In my experience, everyone is in the same boat because every product has faults or challenges.

The product is scalable; I rate it eight out of ten for scalability. 

Technically speaking, the customer support is okay, but the responsiveness needs to be improved. I'm referring to the universal support, as the Israeli staff are excellent and always willing to help. However, opening a case and entering into a back-and-forth with emails takes too much time. It should be working more quickly and smoothly.

Neutral

The deployment is straightforward; I rate it nine out of ten for ease of setup. The time the solution takes to set up depends upon the deployment's scale and complexity, as well as the use case.

Trend Micro Deep Security is average compared to other products on the market; it's neither particularly expensive nor cheap.

I rate the solution nine out of ten; it's in the top three or top five products of its type. 

My advice to others considering the solution is that two major considerations when looking for a product are stability and vendor company experience. Trend has been around for ages and has a good reputation; this and the stability work in their favor.

I use Trend Micro Deep Security to enhance the security of our servers, which run various operating systems, including Solaris. For our servers, especially those involved in Webex, we deploy agents and enable specific modules like anti-malware, intrusion detection, and firewall protection.

Trend Micro Deep Security has significantly improved our organization's security posture. It has streamlined reporting processes, enhanced claim filing efficiency, and provided robust protection for our IT systems. With features like real-time threat monitoring, it ensures a secure environment.

The integration options of Trend Micro Deep Security have been particularly valuable. The integration options in Trend Micro Deep Security are crucial for our banking organization. With DLP campaigns being a priority, the seamless integration ensures that endpoints are effectively enabled, providing necessary protection against current and relevant threats. 

There is room for improvement in Trend Micro Deep Security, particularly in endpoint security. Enhancements in agent performance are needed, specifically in reducing server utilization during scanning. This improvement would contribute to increased efficiency and lower operational costs, ensuring a smoother and more responsive system.

I have been working with Trend Micro Deep Security for three years.

I would rate the stability as a nine out of ten.

I have faced some issues with Trend Micro Deep Security's scalability, like communication errors and settings in green states. Resolving these requires support and knowledge to allocate resources effectively.

The technical support for Trend Micro Deep Security has been decent. However, I believe there's room for improvement in engagement. When raising a case, the ability to quickly connect remotely and discuss specific documentation related to our environment would enhance the overall support experience. I would rate the technical support as a seven out of ten. 

Neutral

I would rate the easiness of the initial setup as a seven out of ten. Setting up Trend Micro Deep Security was not entirely straightforward. While there is a comprehensive solution, the complexity arises from the diverse components in our environment. Unlike a single-box setup, we manage multiple components, which requires careful configuration for effective deployment. It took three months to deploy the solution.

We have seen a return on investment from using the solution.

I would rate the costliness of the solution as a seven out of ten. The pricing for Trend Micro Deep Security is fixed for five years, and there are no additional costs beyond the standard license increase during this time.

My advice for someone considering Trend Micro Deep Security is to conduct a thorough POC before implementation. Ensure all modules are enabled during the POC and carefully assess how the solution works in your specific environment. Check the enrollment process and functionality before moving forward with the implementation. Overall, I would rate the solution as an eight out of ten.

It's used as a part of our managed solutions. Security is key for them because we have seen a lot of ransomware in the past. We do very well on security side, whether it is application network or a host-based security. This is one of the offerings that we offer to our customer by default.

As it is a core part of our managed services, it integrates with other products which revolve around patch management. We have our own IP which takes care of the actual patch management that we leverage. We also have a lot of monitoring platforms with a single, integrate dashboard taking the data from the APIs.

Previously, a lot of attacks happened. 

Sometimes, you have your files which you don't want anybody to change. With this product, you can monitor that very easily. Therefore, whenever someone tries to play with that file, you receive an alert.

For day-to-day efficiency, it provides a good dashboard, so our team can be active 24/7 instead of doing a lot of manual stuff. We just look at the dashboard, and it's all done.

• Anti-malware
• IPS
• IDS
• Prevention against the ransomware
• File integrated monitoring
• Virtual patching

Every module is important because it serves a different purpose.

Because a lot of vulnerabilities are coming out, we work with a lot of large enterprises using virtual patching. It is very difficult to patch, because you have to take approvals, and go through the cycle, as there is a proper process in place. However, if you have virtual patching, it makes it easier, and you are protected as soon as the patch is released.

It needs to improve its integration with a lot of other products. This should be in the road map because we have a lot of SaaS-based appliances which are not connected with each other. Thus, I'm looking forward to more integrations coming together as a part of the product.

Going forward, I would like to have more APIs and integration with more application monitoring intelligence platforms.

Stability-wise, it is one of the best in the market. However, since a lot of innovation is happening, it comes with a lot of risk as well. Certain times, we have seen where a customer is being attacked irrespective of if the product was there. The reason is that patch is not available. While I know the team who works on it does a lot proactively, sometimes things get missed out.

We have customers in five to six different regions, ranging from Japan, Korea, Singapore, India, and the U.S. We use it for a lot of our customers (about 90 percent). Their size ranges from 500 servers to thousands of servers. We work with a lot of enterprises, including Telco, retail, government sector, and media.

We are very well-connected with our technical support. Most of our team is quite trained on the product. 95 percent of the time, our team doesn't need the technical support team's help.

The integration and configuration in our AWS is user-friendly. When you work with enterprise, you have a multi-cloud strategy. We can deploy it in AWS and use it in other clouds as well. So, it is pretty robust.

In the case of ransomware, every time it happens, for every machine that you have, you have to pay something like $400 USD or more. With Trend Micro, you are paying a couple of dollars every month to save the environment, and you don't have to go into that part where you pay a hacker to get back your data. Therefore, it's a good ROI, though it's an investment.

We are an original partner with AWS, so a couple of customers chose to directly take it from AWS Marketplace. A couple of customers will want us to take care of the billing. So, it's a mixed type of reaction that we receive from the customer. Eventually, for us, it matters that customers are secure.

The customers can deploy in their environment and the licensing model goes through our reseller.

The price is reasonably good as compared to other products into the market.

There are products, like Symantec, but Deep Security from Trend Micro is quite helpful for us. It is being absorbed by a lot of customers, whether they belong to an enterprise or the public sector. It is highly adopted.

We went with Trend Micro because it was more cloud native, the architecture was more on the high availability side of it, and it had the the implementation that we wanted.

Do your evaluation well. After the core evaluation, choose what fits best for your customer.

I used to previously work with on-premise solutions and private cloud. Now, I work with AWS.