Trend Micro Deep Security Reviews

Our primary use case is to provide endpoint security for our AWS EC2 instances, covering features, such as host-based firewall, IDS/IPS, anti-malware, and application control.

Deep Security has given us strong protection and configuration of our endpoint security and enables us to bridge the gap between patching windows using the Virtual Patching feature. This allows us to make sure full patching is tested properly in our testing environments before roll out. This especially helps when, like this month, a patch is released which can’t be used, due to stability/performance issues.

• IDS/IPS
• Host-based firewall

I am also currently looking into the newer integrations with our various other security tools.

The training needs improvement. It is expensive (classroom training), and it is often hard to find answers by yourself using the documentation.

I would like them to add EDR features, moving away from traditional signature-based anti-malware.

The product seems very stable. We have only ever had one incident which caused us concern, and Trend Micro identified a way to mitigate it for future occurrences. They also ensured the issue was patched.

It seems to work at the scale that we are currently using it at: Approximately 65 EC2 instances.

Customer service team are fantastic and help provide timely resolution to issues and questions

Configuration in our AWS environment is straightforward and policy-based with inheritance, e.g., making it easy to align with Active Directory. Event-based triggers can automate the correct policy implementation.

It is simple and cost-effective to purchase through the AWS Marketplace, which provides an easy understanding of the scale of the costs. Our organization purchased it through the AWS Marketplace because it is easier to track when added to our AWS bill and convenient purchasing model.

The AWS licensing model is scalable and easy to use, but could do with tiered discounts. I am not sure how well this model will scale when we start to use Auto Scaling with AWS resources.

It provides a comprehensive feature set and a strong security baseline for us with integrations into other security tools.

It integrates with AlienVault USM Anywhere and AWS GuardDuty in our environment.

• End users
• Some servers

There is a degree of set it and forget it in regards to the actual endpoints and what you can do with the console, which is nice.

• Its reliability: We have one centralized place to look at threats. 
• The ease of installing it for users.

If I had more reporting, the product would be an A plus. Reporting is the one thing that we are sort of missing, especially with more log information. 

I trust this product more than Symantec. Since we have installed the program, we have had no intrusions at all.

They're tech support is on top of things. The few times when we had questions, they have gotten back to me quite rapidly.

We have quite a bit of old servers that we are trying to migrate off of, and we had Symantec on them. Because of Symantec's logs, we were on the constant battle of always having to clean up the space, where when we put on Trend Micro on it, we didn't have to worry about that anymore. It has been easy to use. I can control it from the computer on my desk and not have to worry about it. I can push definitions, which has been easy to use as opposed to having to be on the actual user's computer.

The integration and configuration of this product in our AWS environment was very easy.

Purchasing on the AWS Marketplace was easy. We decided to purchase this solution on the AWS Marketplace since we were already there.

The pricing is fair.

There were three runners up when evaluating this product: Sophos, Symantec, and Trend Micro.

We chose Trend Micro for the following reasons:

• Its smaller footprint.
• It did not take up a lot of storage space. 
• The agent was small enough to where you wouldn't even notice it.
• The ease for the user to install it themselves. 
• The actual web portal.
• Cost: The price offered was decent compared to Sophos, which was extremely expensive.

It integrates well with other products, e.g., we use it on user endpoints, servers, physical servers, VMware, and AWS. We use it on a lot of platforms.

Right now, we are using a cloud-based version, which I believe is the AWS version. We have the risk-free version which gives us a web format for us to push out programs to computer servers.

We use Trend Micro Deep Security to monitor the environment in case of zero-day attacks.

The product's most valuable feature is the threat prevention module. It helps with virtual patching and IDS fetching.

They should include WAF modules in the product. There should be signature-based advanced and responsive features.

We have been using Trend Micro Deep Security for a year.

It is a highly stable product. I rate its stability a ten out of ten.

I rate Trend Micro Deep Security's scalability a ten out of ten. We use it 24/7.

The implementation is straightforward. I rate the process a nine out of ten. We require a team of five executives for troubleshooting.

Trend Micro Deep Security has robust virtual patching features. I rate it a ten out of ten.

We use Trend Micro Deep Security as a tool for its antivirus and antimalware capabilities to protect our systems.

Trend Micro Deep Security should provide better options. In the case of detection, we are not very happy with the functioning of the antivirus capabilities that Trend Micro Deep Security provides us. It doesn't have a passive way by which we can enable Microsoft Defender, considering most of the other antiviruses allow Microsoft Defender to work passively.

We are not very happy with Trend Micro Deep Security since it is not able to detect many viruses and bugs. We are looking for an alternate solution.

The tool lacks proper detection capabilities. Trend Micro Deep Security should know how to work along with Microsoft Defender in a passive mode. These two are major improvements.

On the cloud version, Trend Micro Deep Security Scanner has to improve on the signature part of analyzing the latest threat.

I have been using Trend Micro Deep Security for two years as a customer.

If it doesn't do its function, there's no question of security or stability since everything is lost.

Detection is the most important thing, and if it doesn't get it, then there is no point talking about stability. There is nothing called stability in an antivirus tool.

They have different flavors, I guess. So based on the flavors, I think they give a number of assets that you can deploy onto the machines that you have. I have not used Trend Micro Apex One, so I cannot compare it with Trend Micro Deep Security.

We are an enterprise-sized business, and the solution is deployed on the main server. It's an enterprise server that we have, and it has been deployed onto that particular server.

Trend Micro's support team provides the required information, but largely, they reach out to us with respect to their knowledge-based articles. With respect to the fundamental design and deployment of the tool, we doubt that we will be able to get access to help from the product's support team. A quick escalation to the top support personnel, which helps with support, is unavailable.

Before choosing Trend Micro Deep Security as a solution, I was working with the solution from a company named Quick Heal. I switched to Trend Micro because of its good marketing techniques. We thought the word in the product, which is deep security meant it was providing its users with a very deep level of security, but we later came to know it is too shallow in reality.

Installation is not an issue. They offer good support for installation. It is the run time of the program that is very critical for us. During run time, when there is an attack, the program should be able to identify it. If the program does not have a proper system to identify the attack, it will destabilize our entire security platform.

The solution is deployed on a private cloud in our organization. We have our own cloud partner. We don't use Azure or Google.

It does not take much time to deploy the solution. All the time taken for deployment and support comes under one particular point. The primary question is if a tool can neutralize the attacks. The function of an antivirus or security product is to make sure it neutralizes its situation or at least identifies the situation. If a tool does not neutralize attacks, it's a major drawback or unsuitable for an enterprise-grade business.

You can just run a script and deploy it in NAS. The deployment process is not an issue.

One engineer is fine to deploy it if he understands the script. He can deploy it using automation on all the systems, be it 1,000 or 20,000 systems.

Trend Micro Deep Security does not require maintenance. The tool has an auto-run feature, so all updates are automatic and we do not need to maintain it.

The pricing of the product is fine. Pricing doesn't matter when you are talking about a solution meant for enterprise-sized businesses since what matters is the real security and the kind of detection a product offers. At the enterprise level, we are ready to deal with the product in terms of pricing, but we should barely need to work hard on the product later on. From a pricing perspective, I would say the product is economical.

The payments are made on a yearly basis towards the licensing of the solution.

There are no extra costs involved since there will be an agent that is deployed on your server, and the agent will take care of all the activities.

I would not recommend the solution at this point in time, especially for critical infrastructure.

Overall, I rate the solution a five out of ten.

We use Trend Micro Deep Security in our server environment.

We are also using it for virtualization security and antimalware functionality.

From a security point of view, it has been performing very well against our malware and vulnerabilities that are now in the market. Previously, we were getting patches from OEMs, and now we get patching from the Deep Security Protection Cloud which helps us to mitigate and minimize the attacks.

We are satisfied with this solution.

We like the Smart protection and the Virtual patching. those are the two best features we have in Trend Micro Deep Security. 

I would like to see better pricing. The pricing could be lower.

We have been using Trend Micro Deep Security for four years.

We have no issues with the stability of Trend Micro Deep Security.

Trend Micro Deep Security is a scalable product.

We are using both Trend Micro Deep Security and Trend Micro Apex One. 

One is designed for server security, and the other is for endpoint devices. These are mostly Windows 10 and Windows 8. We use Apex One for our endpoints.

The initial setup was easy.

Trend Micro Deep Security pricing is on the high side.

We are paying approximately $50,000 each month, it's definitely expensive.

I think this solution is practically perfect.

I would rate Trend Micro Deep Security a nine out of ten.

We use the solution to detect malicious threats, secure the endpoints, and disable the UFT.

The tool needs to improve its subscription. 

I am working with the tool for twelve years. 

The product is stable. 

The product is scalable. 

The tech support is good. 

Positive

The tool's setup is easy. The tool doesn't take more than five to eight minutes on average to deploy at an endpoint. 

The tool's pricing is high. 

I would rate the product an eight out of ten. The solution is suitable for enterprises. Cost is a challenge factor for small organizations. 

We use the solution for server security. 

The tool provides information on server activities and hosts. 

The tool should integrate SIM functionality. It should also improve customer support. 

I have been working with the tool for a year. 

I would rate the product's stability a nine out of ten. 

I would rate the tool's scalability an eight out of ten. My company has around 40 users for the solution. 

You need to wait to get through the support. The product's support is mostly by mail and not through calls. The support team would only agree to call if the issue is immediate.

Negative

I have used SAP product before. SAP solution is much better in terms of services. 

The tool's deployment is straightforward. 

The tool's pricing is quite high. 

I would rate the overall solution an eight out of ten. 

It's kind of hard to point out one single feature, however, if I had to, then I would say that they have a great roll-back feature. You can use this if your machine is compromised. You have the ability to roll it back to the previous good version, so you can actually save, say, 90% to 95% of your data.

The solution is stable. 

You can scale the solution to different versions. 

Technical support is helpful. 

The pricing is a bit expensive. If they want to target SMBs, small enterprises, and small networks, then they need to reduce their prices.

It would be better if they merge a few features into one product. For example, they have an encryption feature that is separately sold. If they could merge it with Apex One or any endpoint security solution, maybe it would also be good for the end user.

I've used the solution for three or four years. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

Scalability is possible if you move to different versions. For example, you can move from Apex One to the XDR solution, and then from XDR, you can involve Deep Security. There, it is very much scalable if you want to start from the bottom, from end-point security, and move it up to the servers as well.

We do not really contact technical support. 

Mostly we have technical people over here in our company. And basically, they go to training first to get some certifications from Trend Micro, then they start deploying and installing any product in any network. 

Having said that, sometimes, when we get stuck or after installation and running Trend Micro in the network, if we have a problematic situation where we are not able to solve it, then we do contact Trend Micro support.

They have a two-tier level of support. One is local support available directly from Trend Micro. Then, they also have online support where you can get help directly from their head offices.

Positive

I tend to work with Trend Micro, Kaspersky, and McAfee. I haven't used Microsoft Defender.

The solution is not too difficult and not exactly straightforward. It was a moderate setup. Anyone with a little bit of knowledge of installing antiviruses can actually handle the process. 

I'd rate the ease of setup a two or three out of five. 

I won't call the cost of the solution cheap. Compared to any other antiviruses in the market right now, they are on the expensive side.

I'd rate the level of expense a four out of five, where five is the most expensive option. 

We are a partner. 

If someone is looking to implement security solutions, including endpoint security, then I would suggest that person go for the whole Trend Micro suite, not just for the endpoint security. They have different products for security solutions, including Deep Security, Network Security, Trend, et cetera. If they buy the whole package, it would be easy for them to control their network security-wise and manage it quickly, rather than having a different brand and security solution for different departments or layers of their network.

I'd rate the solution eight out of ten. There's always a margin to improve both in a technical sense and financially as well. I'm giving them two points less in hopes they'll continue improving their product.