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it_user318897 - PeerSpot reviewer
Test Analyst at a tech services company with 51-200 employees
Consultant
Test case automation and maintenance has reduced the manpower and time needed for testing, although sometimes a scanning of the system under test lasts longer than it should.

What is most valuable?

  • Complete or partial test automation
  • Methodology for reducing the number of test cases needed along with high risk coverage
  • Easy way to prioritize requirements
  • Ease of test case maintenance
  • It can be used by people with no previous programming knowledge
  • Agile

How has it helped my organization?

Test case automation and ease of test case maintenance through Tosca has reduced the manpower needed for testing, reducing the time needed for testing, and has thus saved money. Management of projects also got a lot easier.

What needs improvement?

  • They could improve scanning of the applications under test
  • Useful tips could be improved
  • Better and graeter number of examples in manuals
  • Reduced cost of licenses

For how long have I used the solution?

I've used it since March 2014.

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Tricentis Tosca
October 2024
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What do I think about the stability of the solution?

Sometimes it is a bit slow when the project is too big and too complex. If there are custom controls being used, sometimes a scanning of the system under test lasts longer than it should.

How are customer service and support?

Customer Service:

Medium to high. (always quick to response, but sometimes not that helpful).

Technical Support:

Medium to high. (always quick to response, but sometimes not that helpful).

Which solution did I use previously and why did I switch?

We previously used HP Application Lifecycle Management for manual testing. We chose to switch to Tosca because of the test case automation and it offers easier management.

How was the initial setup?

Initial setup is pretty much straightforward, but the licenses need to be managed separately the after setup.

What about the implementation team?

We implement it through an in-house team.

What was our ROI?

ROI is high because of the market that is switching more and more to agile, automated testing, and our company also develops add-on for Tosca.

What's my experience with pricing, setup cost, and licensing?

There are four types of licenses available, and you should use one that best suits your resources and preconditions. Because of expensive licenses, if your company is new to the market, do not start a business using Tosca if you expect slow growth - use cheaper solutions instead, and switch to Tosca once you are overwhelmed with projects and work.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user308781 - PeerSpot reviewer
it_user308781Test Analyst at a tech services company with 501-1,000 employees
Consultant

Yes, I agree that the newest Tosca provides incredibly improved scanning. Identification of controls with no unique id, is really useful and much more stable now, then it was before.

See all 2 comments
reviewer2178498 - PeerSpot reviewer
AVP at a computer software company with 10,001+ employees
MSP
Top 20
Helps with web and API automation but needs to improve the infrastructure and pricing
Pros and Cons
  • "I am impressed with the product's script test."
  • "The product needs to improve its pricing. It also needs to improve the infrastructure and DEX agent setup."

What is our primary use case?

We use the product for web and API automation. 

What is most valuable?

I am impressed with the product's script test. 

What needs improvement?

The product needs to improve its pricing. It also needs to improve the infrastructure and DEX agent setup. 

For how long have I used the solution?

I am using the product for two years. 

What do I think about the stability of the solution?

The product is stable so far. 

What do I think about the scalability of the solution?

The solution is stable. We had to scale up since our team size had grown. My company has 20 users for the product. 

How are customer service and support?

Support takes time sometimes. At times, we have been able to figure out answers ourselves. Else, we have to rely on the support to create custom modules which takes time. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The product's setup is easy if you have someone experienced on your team. You have to build the infrastructure, database, and a lot of other things. 

What other advice do I have?

I would rate the overall product a seven out of ten. The tool is easy if you are able to find the right set of people. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Tricentis Tosca
October 2024
Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
it_user317874 - PeerSpot reviewer
Business Consultant at a consultancy with 1,001-5,000 employees
Consultant
This automated testing solution reduced our manual efforts, increased test process replication, and facilitated bug analysis.

What is most valuable?

The test automation function is independent of the technology used by the drag & drop functionality.

How has it helped my organization?

The project that I used this product on did not have a professional test management approach within the test activities they had for their IT systems. That's why they implemented automated testing with Tosca Testsuite, and the manual effort got reduced. At the same time, the replication of test processes was raised by up to 100%. This made the bug analysis for their software development much easier.

What needs improvement?

There's not much. The release cycles of the vendor are much faster than what companies can implement. Sometimes, out of the box functionalities are reduced to reduce the tools complexity, but then customers do miss some functionalities they had in the past.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

Not part of my job, but during the upgrade our IT departmend faced several issues in the installation process of the new version.

What do I think about the stability of the solution?

Similar issues within the execution of automated tests occurred, but they were solved within the configuration settings and/or with the help of the vendor.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Best I have ever seen.

Technical Support:

Best I have ever seen.

Which solution did I use previously and why did I switch?

Not as part of this project, but I used HP Quality Center as a test tool before. I found it much easier to learn as Tosca Testsuite has been devleoped for users with a very good and intuitive user interface.

How was the initial setup?

The main installation was already done when I started. The setup of work areas, and multi-user workspaces is very easy and straightforward. Different options are described very well in the user manual.

What about the implementation team?

Not sure, but I think the basic installation was done by a vendor team.

What was our ROI?

It's hard to calculate because there is no base available to compare with. However, test automation and management setup can be done very fast, and it has lower real costs when compared to doing a manual test execution for three or four times.

Which other solutions did I evaluate?

The department did an evaluation between HP Quality Center and TOSCA before my assignment started. The main reasons for choosing Tosca Testsuite was its easier usability as well as lower costs.

What other advice do I have?

Check the efforts of your manual testing per application every year, and then decide on what, and how, to automate. Usually there should be an ROI at the latest, after using Tosca Testsuite for two years.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're a partner.
PeerSpot user
it_user294936 - PeerSpot reviewer
Software Analyst at a financial services firm with 1,001-5,000 employees
Vendor
It's automated, allows us to design and integrate manual test cases, and we can see status and results in the requirements section.

What is most valuable?

  • Test case design
  • Shows results in the requirements section
  • Manual test cases
  • Automation

What needs improvement?

Test automation – how you can record the module. It’s already easier to record than it was, but there is still room for improvement.

UI has gotten better but could still be improved.

There are some keyword shortcuts in test case design and in general that could be introduced. Sometimes everything is too big – it’s hard to describe.

For how long have I used the solution?

I've used it for four years.

What was my experience with deployment of the solution?

Not so far because we only started automating now. So far we have not tried to move the existing project to a new version- we just started.

What do I think about the stability of the solution?

With the license stability, we have had a lot of issues. There were many interruptions to the connection and took two-three weeks and have installed the license ourselves.

What do I think about the scalability of the solution?

We just started – it should be ok.

How are customer service and technical support?

Customer Service:

Quite good – they were trying to solve the problem.

Technical Support:

It was ok. I have seen better. They tried to find solutions quickly so that is a plus, and they always called back when there was an appointment or said they would call back.

Which solution did I use previously and why did I switch?

No previous version was used.

How was the initial setup?

Straightforward – only problem was with the license server.

Which other solutions did I evaluate?

We looked at Ranorex and Eggplant. We decided to go with Testsuite because you can integrate manual test cases and you can see the reports in a nice way and see how the test case is going in the requirement section.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1170927 - PeerSpot reviewer
Regional Test Coordinator at a computer software company with 10,001+ employees
Real User
Can work with a wide range of technological solutions
Pros and Cons
  • "It's integrated with different technologies, desktop applications, package solutions like SAP, and mobile applications."
  • "Primarily I'm dealing with customers looking for a cheap solution, and they are willing to try open-source automation solutions. So from this perspective, the price of Tosca is not as competitive."

What is most valuable?

Tosca can work with a wide range of technological solutions. So Tosca is not just a replacement for open-source products. It's integrated with different technologies, desktop applications, package solutions like SAP, and mobile applications.

What needs improvement?

Right now, I can't think of any areas where Tosca can improve because we are not yet that experienced with delivering services based on Tosca.

For how long have I used the solution?

I've been using Tosca for nearly three years.

What do I think about the scalability of the solution?

We haven't implemented Tosca at a large enough scale to really comment on that. 

How are customer service and support?

We haven't had any major problems with the product, but when we've had issues, Tricentis support has been generally responsive.

How was the initial setup?

The implementation process is manageable and easy enough. It's an example of a good implementation approach.

What's my experience with pricing, setup cost, and licensing?

Primarily I'm dealing with customers looking for a cheap solution, and they are willing to try open-source automation solutions. So from this perspective, the price of Tosca is not as competitive. And these alternatives are on the radar of larger companies that are investing in the delivery of their products. So Tosca is not penetrating the market as much because of the license prices.

What other advice do I have?

I would rate Tosca eight out of 10. The only disadvantage is the high price. Still, I would say it's worth trying because the barrier is low to implement automation, and it works with a broad scope of technologies and applications.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
PeerSpot user
Software Developer at a tech services company with 10,001+ employees
Real User
It analyzes the functional aspects of both standalone and browser applications.

What is most valuable?

Tosca has made the non-programming engineers job easy. The concept is unique but indeed the tool is very powerful in analyzing the functional aspects of both standalone and browser applications. I had a very wonderful experience with Tosca.

How has it helped my organization?

We have one application based on tax calculations and the transactions are calculated based on an Excel formula. We have developed implementations regarding how to implement or automate the application, but with Tosca the predefined modules from the TBOX engine and standard engine made our job to calculate the transactions easier.

Its unique way of test data maintenance re-usability of test cases is fantastic. Also, the support agents from the portal always respond to queries in less than 10 secs, which is very well appreciated!!

I am very happy using the product and also whenever I have asked for remote sessions, the agents always agreed.

What needs improvement?

I would request that they develop some modules on the classic engine.

For how long have I used the solution?

I have been using it for more than a year now.

What was my experience with deployment of the solution?

I have never encountered any deployment issues. Tosca is very intelligent in the way they handle the issues.

What do I think about the stability of the solution?

Tosca is efficient.

How are customer service and technical support?

Customer Service:

I would rate customer service 10/10.

Technical Support:

Technical support is 10/10.

Which solution did I use previously and why did I switch?

I am new to automation and Tosca is my first product.

How was the initial setup?

Intitial setup is straightforward

What about the implementation team?

A vendor team implemented it and they were 9/10.

What was our ROI?

We have achieved complete ROI.

Which other solutions did I evaluate?

We were advised to use QTP, but because we are new to programming, Tosca was the best for us to adopt.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Test Analyst at a tech services company with 501-1,000 employees
Consultant
Organized and easy to use testing tool, with options for fast automation and easy maintenance, also with tendency to improve greatly with every next release

Valuable Features

We've found TBox to be valuable for scanning applications and automating test cases. In newest version, time of scanning the application has been reduced immensely. Also, there is a lot of ways to identify controls that doesn't have unique IDs, and that process is more stable than before.

Improvements to My Organization

TOSCA is quite organized by itself, so it helps us do our job more efficient and quicker.

Room for Improvement

The ability to create more complex TestCases with "If" and "While" loops (now it provides IF, DO and WHILE statements, but they can't really be implemented the way we are used to use those loops).

Use of Solution

I've used the latest version for about three to four months, though TOSCA in general for more than a year-and-a-half.

Deployment Issues

N/A

Stability Issues

Some issues with stability, but those are minor errors. Some errors happen without obvious reasons, or they're not obvious to me yet.

Scalability Issues

N/A

Customer Service and Technical Support

Customer Service:

N/A

Technical Support:

Generally, the support is good, but they give too many generic answers. Sometimes the problem is more direct and it requires deeper and longer thinking. That could be a bit improved.

Initial Setup

Something in the middle. It's not really for somebody who is not passionate about testing. It's great for somebody who thinks about all the aspects of the TestCase.

Other Advice

Great tool for testing, but only when used by an educated tester or by somebody who's gone through the whole course and had at least a little bit of practice. It's worth it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user871533 - PeerSpot reviewer
Practice head for Automation at a tech services company with 10,001+ employees
Real User
Supports parallel execution, has mobile automation, but needs to be more stable
Pros and Cons
  • "We have multiple applications, and it supports parallel execution. It has mobile automation."
  • "Making it more stable would be good because we get around 90% stability."

What is our primary use case?

We are using it for end-to-end automation. The performance is good. It's just that it doesn't support applications on the Mac. But overall it is good.

How has it helped my organization?

Helps decrease execution time.

What is most valuable?

We have multiple applications, and it supports parallel execution. It has mobile automation.

What needs improvement?

Making it more stable would be good because we get around 90% stability. It would be great if it were more stable.

What do I think about the scalability of the solution?

It is scalable.

How is customer service and technical support?

We do use it but it was better a year ago. Now, the turnaround time takes a little more time.

How was the initial setup?

The upgrade I was involved in was complex. We had some issues with it.

What other advice do I have?

My most important criteria when selecting a vendor are its technology and is it stable enough.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Tricentis Tosca Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Tricentis Tosca Report and get advice and tips from experienced pros sharing their opinions.