What is our primary use case?
We needed a testing tool that could be used for automating SAP, so that was our use case for Tricentis Tosca, and amongst the candidates we tested, the solution suited us well.
What is most valuable?
To me, what stands out the most about Tricentis Tosca is that even if I'm not a technical tester, I could pick up on how to use it very quickly because of the mechanisms of the tool, for example, its scanning mechanism. I'm not so technical, but I'm able to maneuver through Tricentis Tosca and derive capability. It's a user-friendly tool. It's not very complex.
What needs improvement?
In terms of areas for improvement, Tricentis has a variety of tools, even its test management tool called qTest. Tricentis Tosca does have integration with different Tricentis tools, but the integration is geared towards a larger organization perspective. For very small organizations that have minimal licenses, the integration needs to be improvised. For example, I belong to a smaller organization that has only one license, so the capability that the tool provides for integration isn't sufficient because my company needs to have separate workspaces. When Tricentis Tosca is going to be running, it is going to use that license, but my company wants another separate workspace to record, relay, and test. This is what my team has been struggling with, and the mechanism is probably there, but that needs more time and investigation, so I can't say that I'm one hundred percent certain that Tricentis Tosca, in terms of integration for a smaller organization is insufficient.
Another area for improvement is that Tricentis Tosca is currently just a Windows-based tool which affects the market because nowadays, Windows isn't the only operating system, for example, there's also Apple or IOS that's moving much faster than Windows.
Pricing for Tricentis Tosca could be improved as well because it's very expensive.
Making Tricentis Tosca available on other operating systems is what I'd like to see in the next version of the tool. That would be beneficial. From what I've heard, you should never have the Tricentis Tosca server installed on a VM, but my company has it running on a VM and so far, there hasn't been any issue except for the VM rebooting, though I'm not sure at all if it had anything to do with having the server on the VM, or some other reasons.
For how long have I used the solution?
I've been using Tricentis Tosca for almost two years now.
What do I think about the stability of the solution?
Tricentis Tosca is a very stable product, and I don't have any complaints about the tool, stability-wise.
What do I think about the scalability of the solution?
Scaling up Tricentis Tosca would be an issue for us because of the licensing. As it's an extremely expensive product and we're a smaller organization, we don't need that many licenses, but sometimes it would be great if we could have two licenses because there are other people in the company who were trained and certified to use Tricentis Tosca. The product does provide a multi-user workspace, but we only have one license currently, so only one execution is possible at a time.
How are customer service and support?
I've contacted the technical support for Tricentis Tosca. There's a support website where you can directly raise incidents with the support team and follow up. The support team is very knowledgeable about the product, though the only downside is the response time because sometimes the response isn't timely, but whenever there is any kind of response, support is very detailed and knows the product well. On a scale of one to five, with one being the worst and five being the best, technical support for Tricentis Tosca is five out of five. It's really good.
Which solution did I use previously and why did I switch?
I have not tested any other SAP-related testing tools. The only tool I tested hands-on was Tricentis Tosca, and it suited the needs of my company, so it's the product we're using.
How was the initial setup?
Tricentis Tosca was set up by the infrastructure team, so I don't have information on whether the initial setup was extremely straightforward or not, but I do know that there was no issue with getting the tool set up. My company has a cloud license and an on-premises license, so there are various setup options available for Tricentis Tosca.
What about the implementation team?
We implemented Tricentis Tosca through our in-house team.
What's my experience with pricing, setup cost, and licensing?
As for the licensing cost for Tricentis Tosca, I'm not one hundred percent sure how much it is, but I know that it's an expensive product. I wouldn't be able to rate Tricentis Tosca in terms of pricing because I don't have information on the prices of other products tested by my organization. My team tested Worksoft and that was also an expensive tool.
Few tools provide the capability to test SAP automation tools, and the majority of the products are more suitable for a larger enterprise and have higher pricing, but if you're a very technical tester, there are other tools you could utilize. Technically skilled people and technical automation testers may be able to use open source tools, but for the not-so-technical testers, only a few SAP-related tools are available, but from what I've heard, they're priced on the higher side. I won't be able to advise if Tricentis Tosca is more expensive than its competitors because I don't have pricing information for any of those tools.
What other advice do I have?
My company uses Tricentis Tosca.
My advice to people looking into implementing the tool is that it's great to use, but you need to be more hands-on. Tricentis has certifications available, so the more you advance your skillset and get yourself certified, you'll learn all the mechanisms of how Tricentis Tosca can be used. So far, the tool ticked most of the boxes based on my company's needs.
I'm rating Tricentis Tosca nine out of ten. I didn't give it a perfect score because it's currently based on Windows only, and its cost is high but other than those two cons, everything has been great about the product.
My company is just a user. It has no partnership with Tricentis Tosca.
Disclosure: I am a real user, and this review is based on my own experience and opinions.