We use the solution for log-ins, storing assets, configuring machines, and selecting the users who will have access to the machine.
RPA Developer at a manufacturing company with 10,001+ employees
A very stable and scalable product that provides excellent features and courses
Pros and Cons
- "Assets and logs are valuable."
- "It's a bit difficult to connect to the licenses."
What is our primary use case?
What is most valuable?
Assets and logs are valuable.
What needs improvement?
It's a bit difficult to connect to the licenses. If we sign in to one machine, we cannot sign in to another machine with the same license. It's better if the previous connection is directly disconnected when the user is connected to a different machine. The process is complex for beginners. It would be beneficial for UiPath if it provided more unattended licenses for the same cost. It will ensure that users do not avoid buying the solution.
For how long have I used the solution?
I have been using the solution for three years.
Buyer's Guide
UiPath Orchestrator
March 2025

Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
What do I think about the stability of the solution?
The tool is very stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The product is scalable. We have around 10 to 12 clients who are using the solution. Our customers are MNCs.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is reasonable. There are no additional costs for maintenance or support.
What other advice do I have?
UiPath Academy covers everything. People who want to use the product must watch the videos in UiPath Academy. I recommend UiPath Academy to everyone. It's the best way to learn the tool. Overall, I rate the tool an eight and a half out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

RPA developer at FPT
Provides centralized management features and an effective queue system
Pros and Cons
- "The most beneficial feature is the queue system, which allows robots to process a large volume of data simultaneously."
- "The solution's deployment and architecture aspects could be improved."
What is our primary use case?
We use UiPath Orchestrator to manage various automation processes and optimize resources. It helps handle high volumes of data by distributing work among robots to complete tasks efficiently.
What is most valuable?
The most beneficial feature is the queue system, which allows robots to process a large volume of data simultaneously.
What needs improvement?
The solution's deployment and architecture aspects could be improved.
For how long have I used the solution?
I have been working with UiPath for almost four years.
What do I think about the stability of the solution?
I rate the platform's stability a nine.
What do I think about the scalability of the solution?
Currently, six people in my department are using UiPath Orchestrator. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
I previously worked with Automation Anywhere and Microsoft.
How was the initial setup?
The deployment and installation process is not very simple. It requires understanding the architecture and the environment's requirements. It takes around three hours to complete.
I handle maintenance and troubleshooting, along with two other engineers.
What about the implementation team?
I participated in the installation process and consulted with an IT specialist for security-related aspects.
What was our ROI?
An example of cost savings with UiPath Orchestrator is during peak periods, such as month-end, when employees typically face overtime to meet deadlines. It alleviates this by automating and distributing tasks among robots, reducing the need for overtime and improving overall efficiency.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. We can use AI Center and Document Understanding with UiPath Orchestrator, but we need to purchase additional licenses for these features.
I rate the pricing a six out of ten.
What other advice do I have?
The platform's centralized management feature provides an overview of the entire automation journey, allowing us to monitor robot performance and results, which reduces stress and improves efficiency during peak times.
I would recommend UiPath Orchestrator to other users. I rate it an eight.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
Last updated: Aug 9, 2024
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UiPath Orchestrator
March 2025

Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Head of RPA Team at Olam International
Works in SCM use case but needs to improve credential manager and dasboards
Pros and Cons
- "I like UiPath Orchestrator's screen capture feature."
- "The credential vault is generic and does not have process categorization. The tool needs to arrange a Customer Success Manager for support. It should also improve the credential manager and integrate a customized form of retrieving the details. There should be more dashboards as well."
What is our primary use case?
We use the solution for Supply Chain Management.
What is most valuable?
I like UiPath Orchestrator's screen capture feature.
What needs improvement?
The credential vault is generic and does not have process categorization. The tool needs to arrange a Customer Success Manager for support. It should also improve the credential manager and integrate a customized form of retrieving the details. There should be more dashboards as well.
For how long have I used the solution?
I have been using the solution for four to five years.
What do I think about the stability of the solution?
UiPath Orchestrator is more stable compared to other products.
Which solution did I use previously and why did I switch?
We use Automation Anywhere along with UiPath Orchestrator.
How was the initial setup?
UiPath Orchestrator's installation is easy and can be completed in a few days. Two resources from tier-two support helped us with the installation. You need four resources to maintain the tool.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The solution's price is high. We have subscribed to 15 licenses which are paid on a yearly basis. We don't pay any additional costs for support and maintenance.
What other advice do I have?
UiPath Orchestrator is a stable product with more features than other RPA products. I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Consultant at Aubay Italia S.p.A.
A scalable and easy-to-deploy product with a knowledgeable and responsive support team
Pros and Cons
- "The logs are the best feature of the solution."
- "The product must conduct more promotional activities and webinars."
What is most valuable?
The logs are the best feature of the solution. It was very, very important for me to be able to follow the logs. We had to view the different steps of a project when it was run. UiPath Orchestrator made our lives easier. We could choose between areas and factors. The interface is good. The webinars are very useful.
What needs improvement?
The solution needs more visibility in the market. The product must conduct more promotional activities and webinars.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is scalable. I would recommend the solution for both small and large organizations.
How are customer service and support?
The support is good. The support team has a good experience with the product. We received the solution to questions in a short time.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using UiPath, I was using direct coding in Python. Using UiPath was less difficult and more practical. I didn't have to convert to deploy and reinstall different versions.
How was the initial setup?
The solution was easy to deploy. The deployment takes less than five minutes, depending on the project size. The solution can be deployed on the cloud and on-premises.
What other advice do I have?
Overall, I rate the product a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Middle Managing Accountant at Jabatan Akauntan Negara Malaysia
An easy-to-use solution that helps to monitor automation process
Pros and Cons
- "The product helps to monitor our automation process and keep statistics. When not dealing with just one process, we utilize the business process. From there, we obtain the necessary answers, and the robot completes the process accordingly. We keep on improving our processes to become more effective. Hence, we start with a small process."
- "It takes us time to understand the process before we can publish it. Its pricing needs to be lower, and there needs to be a centralized dashboard."
What is most valuable?
The product helps to monitor our automation process and keep statistics. When not dealing with just one process, we utilize the business process. From there, we obtain the necessary answers, and the robot completes the process accordingly. We keep on improving our processes to become more effective. Hence, we start with a small process.
UiPath Orchestrator is easy to use, but you need some technical knowledge.
What needs improvement?
It takes us time to understand the process before we can publish it. Its pricing needs to be lower, and there needs to be a centralized dashboard.
For how long have I used the solution?
I have been working with the product for a year.
What do I think about the stability of the solution?
I rate UiPath Orchestrator's stability a nine out of ten.
What do I think about the scalability of the solution?
UiPath Orchestrator has 60 users in my company.
How are customer service and support?
I haven't contacted technical support yet.
How was the initial setup?
The tool's implementation is easy. My company has five administrators to manage it.
What about the implementation team?
We did UiPath Orchestrator's deployment in-house.
What's my experience with pricing, setup cost, and licensing?
UiPath Orchestrator's price is reasonable. We pay around 40k USD. Its licensing costs are yearly.
What other advice do I have?
We aim to enhance our team's skills, particularly using UiPath Academy for learning. I rate the overall product a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Analyst at a leisure / travel company with 51-200 employees
A scalable and easy-to-use solution that is easy to learn and provides good technical support
Pros and Cons
- "The solution is easy to use."
- "The product must provide process mining features."
What is our primary use case?
The product is used in invoice and purchasing processes.
What is most valuable?
The solution is easy to use.
What needs improvement?
The product must provide process mining features.
For how long have I used the solution?
I have been using the solution for one and a half years.
What do I think about the stability of the solution?
The product has been stable so far.
What do I think about the scalability of the solution?
The solution is scalable. Including developers, the solution is used by 15 people in our organization. It is the major tool for three to four employees. We need three or four people to maintain and administer the product. We are planning to increase the usage in future.
How are customer service and support?
We are quite satisfied with the technical support. I rate the support an eight or nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
We assign the task to administrators and follow up with them. It takes one or two days to prepare the machine. It is easy to learn how to use the solution.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is a little higher than reasonable. There was a little increase in the cost. It was an issue, but it was accepted.
What other advice do I have?
Some new people joined the admin team. They were quite happy when they were introduced to the tool. It’s a good product. It provides good courses on its website on automation and other tools. I would recommend using it. Overall, I rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Finance Manager at a manufacturing company with 1,001-5,000 employees
Helps automate processes and is useful for document understanding and generating reports
Pros and Cons
- "The reporting features are good."
- "The tool makes the laptops slow."
What is our primary use case?
We're actively using the solution for document understanding and generating reports. We post the reports on our general SharePoint. We use it for data entry to our ERP system. Other teams in the organization are also using the tool for their needs.
What is most valuable?
The solution helps automate processes. It is quite helpful. The reporting features are good. We can make generic reports of the ERP system. The transportation department uses the product to consolidate all the Excel files of the invoices and bills. We use the document understanding feature very often.
What needs improvement?
Currently, we have some bugs. Some tasks are not auto-run. We need a person to run it. I do not know what the issue is. The users need to have two laptops while running the Orchestrator. The tool makes the laptops slow. So we need to run it on a different laptop.
For how long have I used the solution?
We started using the solution recently.
How was the initial setup?
The tool is easy to deploy. We need a lot of time to learn the tool. It might be easy for the IT team. We spent a lot of time on training, but even after the training, we could not understand how to use the tool. If we have any issues with the integration, we reach out to our IT team. One or two people from the finance team can use the tool well, but it is not our core competency.
What's my experience with pricing, setup cost, and licensing?
The product is quite expensive. We are trying to minimize the number of licenses and maximize the training.
What other advice do I have?
I use the output of the project that's being automated. We are still learning to use the tool. The only issue we faced was that we had to run the product on a separate laptop. Otherwise, it is good. Overall, I rate the product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Architect at a computer software company with 5,001-10,000 employees
A tool that helps reduce a lot of human and manual effort
Pros and Cons
- "The most valuable feature of the solution stems from the fact that it was a user-friendly product with an intuitive design."
- "The vision libraries that the tool provides, along with the visualization part, are areas with shortcomings in the solution where improvements are required."
What is our primary use case?
I gained some experience with UiPath Orchestrator when I used to work with an insurance company in Dubai, where the tool was used to automate some of the manual processes.
How has it helped my organization?
My company used UiPath Orchestrator within the organization. UiPath Orchestrator helps reduce a lot of human and manual effort in our company's departments, where a lot of time has to be spent on manual entries, matching the figures, reconciliations, and other related areas.
What is most valuable?
The most valuable feature of the solution stems from the fact that it was a user-friendly product with an intuitive design. The product was easy to learn and implement. In the past, I have used other products that were competitors of UiPath, like Blue Prism and Automation Anywhere. Automation Anywhere was a little more complicated than the tools offered by its competitors because, from a programming point of view, you had to write the codes. UiPath Orchestrator was a little easier and more user-friendly than Automation Anywhere.
What needs improvement?
Feature-wise, I would say some maturity is needed in UiPath Orchestrator, considering the use cases of my company where I used it. UiPath Orchestrator helps you scan documents and get the data out of them, but certain problems can be dealt with over time if the product matures. Right now, the default features that UiPath Orchestrator provides are a little messy. Sometimes, the tool reads zero as nine and nine as zero, and the pattern it provides is cumbersome for a user to interpret, especially considering that there are certain third-party tools that you have to use instead of using the default set of tools offered by UiPath.
The vision libraries that the tool provides, along with the visualization part, are areas with shortcomings in the solution where improvements are required.
UiPath needs to mature the products and services offered since all the automation processes are good to deal with when the processes are very rudimentary, straightforward, and static. If a human angle is involved in any of the processes, where someone has to make a small decision, then implementing the product to meet such requirements can be a little tough. All the automation tools provide you with a specific module wherein you take a picture, and you can get the data from the scanned document. Data extraction from the scanned document was something where I found that UiPath Orchestrator's features could not provide the expected level of accuracy. My company had to do a lot of hunting and hard work to get that level of accuracy with the data extracted from the scanned documents.
For how long have I used the solution?
I have experience with UiPath Orchestrator for two years. I used the tool till March 2023.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution, but for our company's use cases, we have only used it for a couple of jobs and scheduled processes because we had no reason to scale up. I can't certainly say that we have used the tool's scalability feature. UiPath claims that Orchestrator is scalable.
How are customer service and support?
Initially, during the product's setup phase, the vendor from whom my company procured the tool's licenses in Dubai provided us with all the needed help. There was no reason for my company to contact UiPath's support team.
Which solution did I use previously and why did I switch?
Compared with Blue Prism and Anywhere Automation, UiPath Orchestrator is easy to use and offers a very intuitive design. UiPath and Blue Prism are efficient, but grasping the concepts and understanding modeling and implementation is tough. Automation Anywhere would always need you to do some programming, and the team needs to undergo a huge learning cycle phase, so we decided to go ahead with UiPath Orchestrator.
How was the initial setup?
The process for which my company used UiPath Orchestrator was very complex. In the company, we couldn't actually implement it completely, so we had to use it in a partial manner, but it still helped us with the reconciliation part and the new customer onboarding process.
The first setup process of the product was easy.
The product's implementation strategy was used for only a couple of scheduled jobs, so it was not a very big implementation phase. In my company, we used it for the core insurance and finance departments. The data from the core insurance department will be pushed by all the departments to the ERP's finance module, and then, the sum of the total insurance premium collected should be equivalent to the premium collected from different departments. For the aforementioned process, our company uses the tool to handle the reconciliation part, where the figure of the premium meant to be collected and the actual premium amount collected should match, and if there is a gap, then the tool should notify the team or department where the specific differences were found so that they can look into it and correct it.
The solution is deployed on an on-premises model.
The rollout phase after the production process took around six months to eight months, but that was not because the tool was cumbersome. The tool was easy to understand. The process that my team and our company did not have a clear-cut picture of how to deal with the implementation phase logically. There were certain things about the other teams in my company who were not disclosing how they do the implementation manually. Identifying the logic needed to take care of the implementation phase takes more time than implementing the tool.
What's my experience with pricing, setup cost, and licensing?
UiPath Orchestrator is an expensive tool to implement.
What other advice do I have?
There were no human errors when using the tool, especially for areas like reconciliation, where various processes exist. Reconciliation needs somebody to check the figures at a particular point manually and the figures at another point, and if there are any differences in the figures, then it becomes important to figure out the reason for the difference. There is a process of reconciliation, and there were no errors in the tool's functioning earlier. The tool functions in a more timely manner, and it is more accurate now. Manual intervention is not required when using the tool, saving much time. The tool's time-saving capability is more useful for the company's use cases. The tool was generally used to save the manual effort more than to deal with the errors. The density of errors wasn't much even before the tool was implemented for its automation capabilities.
Regular maintenance of the servers is needed, and sometimes some restarts are needed, so not many issues are there with the product's maintenance phase.
I would suggest that those who plan to use the product need to understand their use cases in a better manner before they try to use the technology that the solution offers. For somebody who implements the tool, there is a need to initially understand the technology because tools have limitations, including Automation Anywhere, Blue Prism, and UiPath. If there are certain straightforward processes where you know that you need to do four processes, you don't need to implement an automation tool. To be described as an automation tool, the product must offer a certain intelligence level. The intelligence of the product is in terms of when there is a need to make sense out of a scanned document, and the tool has to put in efforts to make sense out of the data that is pulled from a scanned document while ensuring that there are no mistakes made by the product between zero and nine, or three and nine. The aforementioned areas are common problems users face when trying to get the right data they want from a scanned document through an automation tool. Using AI with UiPath Orchestrator can help users fetch some value out of the tool.
I am pretty satisfied with the features that the tool provides. The only thing is that there are certain aspects that the product has to enhance so that it can provide value to a customer from the tool.
I rate the overall tool an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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