We use UiPath Orchestrator to manage various automation processes and optimize resources. It helps handle high volumes of data by distributing work among robots to complete tasks efficiently.
RPA developer at FPT
Provides centralized management features and an effective queue system
Pros and Cons
- "The most beneficial feature is the queue system, which allows robots to process a large volume of data simultaneously."
- "The solution's deployment and architecture aspects could be improved."
What is our primary use case?
What is most valuable?
The most beneficial feature is the queue system, which allows robots to process a large volume of data simultaneously.
What needs improvement?
The solution's deployment and architecture aspects could be improved.
For how long have I used the solution?
I have been working with UiPath for almost four years.
Buyer's Guide
UiPath Orchestrator
February 2025

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What do I think about the stability of the solution?
I rate the platform's stability a nine.
What do I think about the scalability of the solution?
Currently, six people in my department are using UiPath Orchestrator. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
I previously worked with Automation Anywhere and Microsoft.
How was the initial setup?
The deployment and installation process is not very simple. It requires understanding the architecture and the environment's requirements. It takes around three hours to complete.
I handle maintenance and troubleshooting, along with two other engineers.
What about the implementation team?
I participated in the installation process and consulted with an IT specialist for security-related aspects.
What was our ROI?
An example of cost savings with UiPath Orchestrator is during peak periods, such as month-end, when employees typically face overtime to meet deadlines. It alleviates this by automating and distributing tasks among robots, reducing the need for overtime and improving overall efficiency.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. We can use AI Center and Document Understanding with UiPath Orchestrator, but we need to purchase additional licenses for these features.
I rate the pricing a six out of ten.
What other advice do I have?
The platform's centralized management feature provides an overview of the entire automation journey, allowing us to monitor robot performance and results, which reduces stress and improves efficiency during peak times.
I would recommend UiPath Orchestrator to other users. I rate it an eight.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
Last updated: Aug 9, 2024
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Presales Consultant at a computer software company with 201-500 employees
Deploys, schedules, and runs automated bots efficiently and provides good documentation
Pros and Cons
- "The product has been pretty amazing at deploying, scheduling, and running automated bots."
- "The vendor should provide free certification to their partners."
What is our primary use case?
We use the solution to manage scheduling and everything related to bots.
How has it helped my organization?
The product has been pretty amazing at deploying, scheduling, and running automated bots. We have run it across different environments.
What is most valuable?
The focus areas of different customers are different. Some customers are more interested in the Attended Robot, and some in Unattended Robot. A couple of our customers are more focused on security compliance. The wow factor depends on the customer’s interest.
Maintaining the bots and going through the logs are useful for automation processes. It’s the basic thing needed for any RPA implementation. I have heard that the centralized dashboards are pretty good. We haven’t faced any challenges that we couldn’t find a solution for. The marketing strategy is pretty decent. The documentation is good.
What needs improvement?
The vendor should provide free certification to their partners.
For how long have I used the solution?
I have been using the solution for approximately a year.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
The scalability depends on my infrastructure and setup if I’m not using the cloud.
How was the initial setup?
We need some technical skills to learn the product. UiPath provides training material. We might find the deployment difficult in the beginning. Once we learn, it gets easier.
What was our ROI?
It takes a few weeks to one month to see a return on investment.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is competitive. It provides different pricing models for different customers. We can either buy the tools separately or as a bundle.
Which other solutions did I evaluate?
I have used K2 for automation before. UiPath’s marketplace, developer base, and how it deals with the customers and partners make a bit of a difference.
What other advice do I have?
I’m a reseller. People who are planning to buy the tool must go ahead and try it out. There is a community version that is available for free. We can sign up and use it. We can try and test it. If we face any issues, we can seek help from a reseller. Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
UiPath Orchestrator
February 2025

Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
841,004 professionals have used our research since 2012.
Head of RPA Team at Olam International
Works in SCM use case but needs to improve credential manager and dasboards
Pros and Cons
- "I like UiPath Orchestrator's screen capture feature."
- "The credential vault is generic and does not have process categorization. The tool needs to arrange a Customer Success Manager for support. It should also improve the credential manager and integrate a customized form of retrieving the details. There should be more dashboards as well."
What is our primary use case?
We use the solution for Supply Chain Management.
What is most valuable?
I like UiPath Orchestrator's screen capture feature.
What needs improvement?
The credential vault is generic and does not have process categorization. The tool needs to arrange a Customer Success Manager for support. It should also improve the credential manager and integrate a customized form of retrieving the details. There should be more dashboards as well.
For how long have I used the solution?
I have been using the solution for four to five years.
What do I think about the stability of the solution?
UiPath Orchestrator is more stable compared to other products.
Which solution did I use previously and why did I switch?
We use Automation Anywhere along with UiPath Orchestrator.
How was the initial setup?
UiPath Orchestrator's installation is easy and can be completed in a few days. Two resources from tier-two support helped us with the installation. You need four resources to maintain the tool.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The solution's price is high. We have subscribed to 15 licenses which are paid on a yearly basis. We don't pay any additional costs for support and maintenance.
What other advice do I have?
UiPath Orchestrator is a stable product with more features than other RPA products. I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Consultant at Aubay Italia S.p.A.
A scalable and easy-to-deploy product with a knowledgeable and responsive support team
Pros and Cons
- "The logs are the best feature of the solution."
- "The product must conduct more promotional activities and webinars."
What is most valuable?
The logs are the best feature of the solution. It was very, very important for me to be able to follow the logs. We had to view the different steps of a project when it was run. UiPath Orchestrator made our lives easier. We could choose between areas and factors. The interface is good. The webinars are very useful.
What needs improvement?
The solution needs more visibility in the market. The product must conduct more promotional activities and webinars.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is scalable. I would recommend the solution for both small and large organizations.
How are customer service and support?
The support is good. The support team has a good experience with the product. We received the solution to questions in a short time.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using UiPath, I was using direct coding in Python. Using UiPath was less difficult and more practical. I didn't have to convert to deploy and reinstall different versions.
How was the initial setup?
The solution was easy to deploy. The deployment takes less than five minutes, depending on the project size. The solution can be deployed on the cloud and on-premises.
What other advice do I have?
Overall, I rate the product a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Middle Managing Accountant at Jabatan Akauntan Negara Malaysia
An easy-to-use solution that helps to monitor automation process
Pros and Cons
- "The product helps to monitor our automation process and keep statistics. When not dealing with just one process, we utilize the business process. From there, we obtain the necessary answers, and the robot completes the process accordingly. We keep on improving our processes to become more effective. Hence, we start with a small process."
- "It takes us time to understand the process before we can publish it. Its pricing needs to be lower, and there needs to be a centralized dashboard."
What is most valuable?
The product helps to monitor our automation process and keep statistics. When not dealing with just one process, we utilize the business process. From there, we obtain the necessary answers, and the robot completes the process accordingly. We keep on improving our processes to become more effective. Hence, we start with a small process.
UiPath Orchestrator is easy to use, but you need some technical knowledge.
What needs improvement?
It takes us time to understand the process before we can publish it. Its pricing needs to be lower, and there needs to be a centralized dashboard.
For how long have I used the solution?
I have been working with the product for a year.
What do I think about the stability of the solution?
I rate UiPath Orchestrator's stability a nine out of ten.
What do I think about the scalability of the solution?
UiPath Orchestrator has 60 users in my company.
How are customer service and support?
I haven't contacted technical support yet.
How was the initial setup?
The tool's implementation is easy. My company has five administrators to manage it.
What about the implementation team?
We did UiPath Orchestrator's deployment in-house.
What's my experience with pricing, setup cost, and licensing?
UiPath Orchestrator's price is reasonable. We pay around 40k USD. Its licensing costs are yearly.
What other advice do I have?
We aim to enhance our team's skills, particularly using UiPath Academy for learning. I rate the overall product a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Global Product Owner at a computer software company with 5,001-10,000 employees
Helps to generate reports and troubleshoot issues but improvement is needed in integrations
Pros and Cons
- "The tool's most valuable feature is reporting. Being on the business side, I need to report on the efficiency and the business case scenarios we build upon for the RPA. I need to find and analyze the relevant data."
- "The solution's pricing can be more competitive. Apache is one of the most expensive alternatives in the market. The integration with reporting tools and classic solutions is essential. Having BI integration, Salesforce integration, and robust monitoring and reporting capabilities would enhance the product."
What is our primary use case?
Mainly, our processes are automatically triggered, so they proceed that way. The UiPath Orchestrator is primarily used for generating necessary reports, handling bug reports, and troubleshooting scenarios.
What is most valuable?
The tool's most valuable feature is reporting. Being on the business side, I need to report on the efficiency and the business case scenarios we build upon for the RPA. I need to find and analyze the relevant data.
What needs improvement?
The solution's pricing can be more competitive. Apache is one of the most expensive alternatives in the market. The integration with reporting tools and classic solutions is essential. Having BI integration, Salesforce integration, and robust monitoring and reporting capabilities would enhance the product.
For how long have I used the solution?
I have been using the product for five years.
What do I think about the scalability of the solution?
My company has ten users for the product, and it is scalable.
How was the initial setup?
The tool's deployment was both straightforward and challenging. The support was good. However, preparing the infrastructure for hosting the UiPath Orchestrator posed some challenges. We overcame the challenges with internal efforts and coordination.
What other advice do I have?
I rate the product an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Business Analyst at a leisure / travel company with 51-200 employees
A scalable and easy-to-use solution that is easy to learn and provides good technical support
Pros and Cons
- "The solution is easy to use."
- "The product must provide process mining features."
What is our primary use case?
The product is used in invoice and purchasing processes.
What is most valuable?
The solution is easy to use.
What needs improvement?
The product must provide process mining features.
For how long have I used the solution?
I have been using the solution for one and a half years.
What do I think about the stability of the solution?
The product has been stable so far.
What do I think about the scalability of the solution?
The solution is scalable. Including developers, the solution is used by 15 people in our organization. It is the major tool for three to four employees. We need three or four people to maintain and administer the product. We are planning to increase the usage in future.
How are customer service and support?
We are quite satisfied with the technical support. I rate the support an eight or nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
We assign the task to administrators and follow up with them. It takes one or two days to prepare the machine. It is easy to learn how to use the solution.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is a little higher than reasonable. There was a little increase in the cost. It was an issue, but it was accepted.
What other advice do I have?
Some new people joined the admin team. They were quite happy when they were introduced to the tool. It’s a good product. It provides good courses on its website on automation and other tools. I would recommend using it. Overall, I rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Finance Manager at a manufacturing company with 1,001-5,000 employees
Helps automate processes and is useful for document understanding and generating reports
Pros and Cons
- "The reporting features are good."
- "The tool makes the laptops slow."
What is our primary use case?
We're actively using the solution for document understanding and generating reports. We post the reports on our general SharePoint. We use it for data entry to our ERP system. Other teams in the organization are also using the tool for their needs.
What is most valuable?
The solution helps automate processes. It is quite helpful. The reporting features are good. We can make generic reports of the ERP system. The transportation department uses the product to consolidate all the Excel files of the invoices and bills. We use the document understanding feature very often.
What needs improvement?
Currently, we have some bugs. Some tasks are not auto-run. We need a person to run it. I do not know what the issue is. The users need to have two laptops while running the Orchestrator. The tool makes the laptops slow. So we need to run it on a different laptop.
For how long have I used the solution?
We started using the solution recently.
How was the initial setup?
The tool is easy to deploy. We need a lot of time to learn the tool. It might be easy for the IT team. We spent a lot of time on training, but even after the training, we could not understand how to use the tool. If we have any issues with the integration, we reach out to our IT team. One or two people from the finance team can use the tool well, but it is not our core competency.
What's my experience with pricing, setup cost, and licensing?
The product is quite expensive. We are trying to minimize the number of licenses and maximize the training.
What other advice do I have?
I use the output of the project that's being automated. We are still learning to use the tool. The only issue we faced was that we had to run the product on a separate laptop. Otherwise, it is good. Overall, I rate the product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: February 2025
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