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Saleh Hashim - PeerSpot reviewer
Middle Managing Accountant at Jabatan Akauntan Negara Malaysia
Real User
An easy-to-use solution that helps to monitor automation process
Pros and Cons
  • "The product helps to monitor our automation process and keep statistics. When not dealing with just one process, we utilize the business process. From there, we obtain the necessary answers, and the robot completes the process accordingly. We keep on improving our processes to become more effective. Hence, we start with a small process."
  • "It takes us time to understand the process before we can publish it. Its pricing needs to be lower, and there needs to be a centralized dashboard."

What is most valuable?

The product helps to monitor our automation process and keep statistics. When not dealing with just one process, we utilize the business process. From there, we obtain the necessary answers, and the robot completes the process accordingly. We keep on improving our processes to become more effective. Hence, we start with a small process. 

UiPath Orchestrator is easy to use, but you need some technical knowledge. 

What needs improvement?

It takes us time to understand the process before we can publish it. Its pricing needs to be lower, and there needs to be a centralized dashboard. 

For how long have I used the solution?

I have been working with the product for a year. 

What do I think about the stability of the solution?

I rate UiPath Orchestrator's stability a nine out of ten.

Buyer's Guide
UiPath Orchestrator
October 2024
Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.

What do I think about the scalability of the solution?

UiPath Orchestrator has 60 users in my company. 

How are customer service and support?

I haven't contacted technical support yet. 

How was the initial setup?

The tool's implementation is easy. My company has five administrators to manage it. 

What about the implementation team?

We did UiPath Orchestrator's deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

UiPath Orchestrator's price is reasonable. We pay around 40k USD. Its licensing costs are yearly. 

What other advice do I have?

We aim to enhance our team's skills, particularly using UiPath Academy for learning. I rate the overall product a six out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Khshsh Khhdh - PeerSpot reviewer
Associate Director at MIT ESP
Real User
Top 5
Offers an excellent scheduling capability that simplifies task automation
Pros and Cons
  • "One standout feature I like in UiPath Orchestrator is the scheduling capability."
  • "One area for improvement in UiPath Orchestrator is enhancing automation for exceptional cases."

What is our primary use case?


What is most valuable?

One standout feature I like in UiPath Orchestrator is the scheduling capability. It simplifies task automation by allowing precise scheduling of processes. Another great advantage is the centralized data collection, which provides a comprehensive view of bot activity across different environments. This centralized logging is crucial for compliance and offers insights into bot performance and error logs.

What needs improvement?

One area for improvement in UiPath Orchestrator is enhancing automation for exceptional cases. Currently, there are scenarios where manual intervention is needed if something unexpected occurs. Having more automation features to handle such situations seamlessly would be beneficial, making the overall infrastructure more efficient and user-friendly.

A few additional functionalities that could make my experience even better would be having the ability to log local keywords and enhance the scheduling function would be great. Additionally, features like bot timers and optimizing password settings within Orchestrator, especially for password changes, would be highly appreciated, simplifying the password management process.

For how long have I used the solution?

I have been working with UiPath Orchestrator for over four years.

What do I think about the stability of the solution?

I would rate the stability of the product as an eight out of ten. We have not had any major issues.

What do I think about the scalability of the solution?


In terms of scalability, I would rate UiPath Orchestrator at an eight out of ten. The ability to scale up depends on having the correct design, but if done right, it can handle various company sizes—small, medium, or large.

Which solution did I use previously and why did I switch?

UiPath Orchestrator compares favorably with solutions like Automation Anywhere's Control Room and Microsoft Power Automate. The reason I find UiPath Orchestrator better is its scalability, comprehensive features, regular addition of new functionalities, and its position as a leader in the RPA space.

How was the initial setup?

The initial setup for UiPath Orchestrator has become much simpler with the shift to the cloud. Now, when we purchase a bot, whether attended or unattended, Orchestrator comes along. In the past, installing Orchestrator involved setting up a separate server, configuring a SQL MSSQL database, and ensuring specific requirements were met. However, with the current cloud architecture, these hassles are eliminated, and we only need to log in to the cloud and manage our organization.

What's my experience with pricing, setup cost, and licensing?

I would rate the costliness of the product as a six out of ten.

What other advice do I have?

As a user of UiPath Orchestrator, I have experienced the transition from on-premises to cloud-based Orchestrator. The cloud version eliminates the hassle of maintaining separate servers and databases. Now, I don't need to worry about infrastructure, and it is more convenient. However, ensuring the right ports and URLs are open for security can be a consideration.

Overall, I would rate UiPath Orchestrator as a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
UiPath Orchestrator
October 2024
Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
Business Analyst at a leisure / travel company with 51-200 employees
Real User
Top 20
A scalable and easy-to-use solution that is easy to learn and provides good technical support
Pros and Cons
  • "The solution is easy to use."
  • "The product must provide process mining features."

What is our primary use case?

The product is used in invoice and purchasing processes.

What is most valuable?

The solution is easy to use.

What needs improvement?

The product must provide process mining features.

For how long have I used the solution?

I have been using the solution for one and a half years.

What do I think about the stability of the solution?

The product has been stable so far.

What do I think about the scalability of the solution?

The solution is scalable. Including developers, the solution is used by 15 people in our organization. It is the major tool for three to four employees. We need three or four people to maintain and administer the product. We are planning to increase the usage in future.

How are customer service and support?

We are quite satisfied with the technical support. I rate the support an eight or nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

We assign the task to administrators and follow up with them. It takes one or two days to prepare the machine. It is easy to learn how to use the solution.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing is a little higher than reasonable. There was a little increase in the cost. It was an issue, but it was accepted.

What other advice do I have?

Some new people joined the admin team. They were quite happy when they were introduced to the tool. It’s a good product. It provides good courses on its website on automation and other tools. I would recommend using it. Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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HoaiNguyen Xuan - PeerSpot reviewer
RPA developer at FPT
Real User
Top 5Leaderboard
Provides centralized management features and an effective queue system
Pros and Cons
  • "The most beneficial feature is the queue system, which allows robots to process a large volume of data simultaneously."
  • "The solution's deployment and architecture aspects could be improved."

What is our primary use case?

We use UiPath Orchestrator to manage various automation processes and optimize resources. It helps handle high volumes of data by distributing work among robots to complete tasks efficiently.

What is most valuable?

The most beneficial feature is the queue system, which allows robots to process a large volume of data simultaneously.

What needs improvement?

The solution's deployment and architecture aspects could be improved. 

For how long have I used the solution?

I have been working with UiPath for almost four years.

What do I think about the stability of the solution?

I rate the platform's stability a nine. 

What do I think about the scalability of the solution?

Currently, six people in my department are using UiPath Orchestrator. I rate the scalability a nine out of ten. 

Which solution did I use previously and why did I switch?

I previously worked with Automation Anywhere and Microsoft.

How was the initial setup?

The deployment and installation process is not very simple. It requires understanding the architecture and the environment's requirements. It takes around three hours to complete. 

I handle maintenance and troubleshooting, along with two other engineers.

What about the implementation team?

I participated in the installation process and consulted with an IT specialist for security-related aspects.

What was our ROI?

An example of cost savings with UiPath Orchestrator is during peak periods, such as month-end, when employees typically face overtime to meet deadlines. It alleviates this by automating and distributing tasks among robots, reducing the need for overtime and improving overall efficiency.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. We can use AI Center and Document Understanding with UiPath Orchestrator, but we need to purchase additional licenses for these features.

I rate the pricing a six out of ten. 

What other advice do I have?

The platform's centralized management feature provides an overview of the entire automation journey, allowing us to monitor robot performance and results, which reduces stress and improves efficiency during peak times.

I would recommend UiPath Orchestrator to other users. I rate it an eight. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Presales Consultant at a computer software company with 201-500 employees
Reseller
Top 20
Deploys, schedules, and runs automated bots efficiently and provides good documentation
Pros and Cons
  • "The product has been pretty amazing at deploying, scheduling, and running automated bots."
  • "The vendor should provide free certification to their partners."

What is our primary use case?

We use the solution to manage scheduling and everything related to bots.

How has it helped my organization?

The product has been pretty amazing at deploying, scheduling, and running automated bots. We have run it across different environments.

What is most valuable?

The focus areas of different customers are different. Some customers are more interested in the Attended Robot, and some in Unattended Robot. A couple of our customers are more focused on security compliance. The wow factor depends on the customer’s interest.

Maintaining the bots and going through the logs are useful for automation processes. It’s the basic thing needed for any RPA implementation. I have heard that the centralized dashboards are pretty good. We haven’t faced any challenges that we couldn’t find a solution for. The marketing strategy is pretty decent. The documentation is good.

What needs improvement?

The vendor should provide free certification to their partners.

For how long have I used the solution?

I have been using the solution for approximately a year.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

The scalability depends on my infrastructure and setup if I’m not using the cloud.

How was the initial setup?

We need some technical skills to learn the product. UiPath provides training material. We might find the deployment difficult in the beginning. Once we learn, it gets easier.

What was our ROI?

It takes a few weeks to one month to see a return on investment.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing is competitive. It provides different pricing models for different customers. We can either buy the tools separately or as a bundle.

Which other solutions did I evaluate?

I have used K2 for automation before. UiPath’s marketplace, developer base, and how it deals with the customers and partners make a bit of a difference.

What other advice do I have?

I’m a reseller. People who are planning to buy the tool must go ahead and try it out. There is a community version that is available for free. We can sign up and use it. We can try and test it. If we face any issues, we can seek help from a reseller. Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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RPA Consultant at Aubay Italia S.p.A.
Real User
Top 10
A scalable and easy-to-deploy product with a knowledgeable and responsive support team
Pros and Cons
  • "The logs are the best feature of the solution."
  • "The product must conduct more promotional activities and webinars."

What is most valuable?

The logs are the best feature of the solution. It was very, very important for me to be able to follow the logs. We had to view the different steps of a project when it was run. UiPath Orchestrator made our lives easier. We could choose between areas and factors. The interface is good. The webinars are very useful.

What needs improvement?

The solution needs more visibility in the market. The product must conduct more promotional activities and webinars.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is scalable. I would recommend the solution for both small and large organizations.

How are customer service and support?

The support is good. The support team has a good experience with the product. We received the solution to questions in a short time.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using UiPath, I was using direct coding in Python. Using UiPath was less difficult and more practical. I didn't have to convert to deploy and reinstall different versions.

How was the initial setup?

The solution was easy to deploy. The deployment takes less than five minutes, depending on the project size. The solution can be deployed on the cloud and on-premises.

What other advice do I have?

Overall, I rate the product a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Global Product Owner at a computer software company with 5,001-10,000 employees
Reseller
Top 20
Helps to generate reports and troubleshoot issues but improvement is needed in integrations
Pros and Cons
  • "The tool's most valuable feature is reporting. Being on the business side, I need to report on the efficiency and the business case scenarios we build upon for the RPA. I need to find and analyze the relevant data."
  • "The solution's pricing can be more competitive. Apache is one of the most expensive alternatives in the market. The integration with reporting tools and classic solutions is essential. Having BI integration, Salesforce integration, and robust monitoring and reporting capabilities would enhance the product."

What is our primary use case?

Mainly, our processes are automatically triggered, so they proceed that way. The UiPath Orchestrator is primarily used for generating necessary reports, handling bug reports, and troubleshooting scenarios.

What is most valuable?

The tool's most valuable feature is reporting. Being on the business side, I need to report on the efficiency and the business case scenarios we build upon for the RPA. I need to find and analyze the relevant data.

What needs improvement?

The solution's pricing can be more competitive. Apache is one of the most expensive alternatives in the market. The integration with reporting tools and classic solutions is essential. Having BI integration, Salesforce integration, and robust monitoring and reporting capabilities would enhance the product. 

For how long have I used the solution?

I have been using the product for five years. 

What do I think about the scalability of the solution?

My company has ten users for the product, and it is scalable. 

How was the initial setup?

The tool's deployment was both straightforward and challenging. The support was good. However, preparing the infrastructure for hosting the UiPath Orchestrator posed some challenges. We overcame the challenges with internal efforts and coordination. 

What other advice do I have?

I rate the product an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Architect at a tech services company with 501-1,000 employees
Real User
Top 5
Provides valuable modern folder structure, but the scalability could be enhanced for complex environments
Pros and Cons
  • "The initial setup was straightforward."
  • "The product could improve by migrating more functionalities from the cloud to the on-premises version sooner."

What is our primary use case?

We use UiPath Orchestrator daily to view logs and configure machines. We employ a modern folder structure and have developed a dashboard based on the logs we get to the database.

How has it helped my organization?

The solution has improved workflow efficiency by helping us better manage transactions and queues. However, recent increases in licensing costs have been a concern.

What is most valuable?

The platform's modern folder structure has been valuable because it helps organize and manage automation processes effectively.

What needs improvement?

The product could improve by migrating more functionalities from the cloud to the on-premises version sooner. Additionally, scalability could be enhanced.

Future releases should include more AI-related features to automate configurations and management tasks to reduce manual effort.

For how long have I used the solution?

I have more than seven years of experience with UiPath Orchestrator.

What do I think about the stability of the solution?

I rate the product stability as eight or nine out of ten. 

What do I think about the scalability of the solution?

I rate the product scalability a six out of ten. It could be improved to handle larger and more complex environments better.

Which solution did I use previously and why did I switch?

We used Blue Prism more than a year ago. We switched to UiPath due to its different features and capabilities.

How was the initial setup?

The initial setup was straightforward. 

What about the implementation team?

Our technical team handled the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. 

What other advice do I have?

I rate UiPath Orchestrator a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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