UiPath Orchestrator Reviews

Users observed ROI with UiPath Orchestrator adoption. ROI typically became evident within a time frame of a few weeks to one month.

Enterprise users have mixed experiences with UiPath Orchestrator's pricing. While some find it reasonable, others consider it expensive, particularly for initial deployments. Pricing is often viewed as high but competitive given the features and support included. The cloud version offers more favorable terms, bundling Orchestrator with other licenses at no extra cost. Annual licensing is common, with no additional support or maintenance fees, though some specialized features may require separate licenses.

• "The tool's licensing cost is high. I rate the tool an eight or nine on a scale from one to ten, where ten means expensive."
• "The product is expensive."
• "The product is expensive."

Organizations primarily use UiPath Orchestrator to automate website-related processes, manage supply chain tasks, handle log-ins, store assets, configure machines, and control user access. It assists in invoice and purchasing processes, generating and posting reports, data entry, and RPA workflows. Teams utilize it for scheduling, monitoring, provisioning, deployment, attended and unattended bot management, bug handling, troubleshooting, managing robot tasks, and publishing packages. Users benefit from both cloud and on-premises versions.

UiPath Orchestrator customer service and support generally receive favorable feedback, with users appreciating swift, effective assistance and knowledgeable staff. Some users experience delays and challenges in reaching appropriate support personnel promptly, and documentation occasionally lacks depth. Support quality is rated positively from seven to nine out of ten, even though interactions can require detailed program specifics which users find cumbersome to provide. Technical staff availability sometimes takes a day or two.

Users find UiPath Orchestrator's initial setup generally straightforward, with variations based on deployment type. Cloud deployments simplify the process, taking less time and effort. On-premises setups can face infrastructure challenges but remain manageable. Some companies report needing technical skills and support resources. Initial deployment time varies from under five minutes to a few days. Training is necessary for some teams, and maintaining the tool requires multiple administrators.

UiPath Orchestrator's scalability is widely praised, with ratings ranging from six to ten out of ten. Users find it suitable for small to large organizations, with some noting that it can handle over a hundred users. Scalability depends on the setup, with the cloud version being more scalable than the on-premise version. A few mentioned that it requires more configuration to scale effectively, but generally, it is considered easy to scale.

Users find UiPath Orchestrator highly stable, often rating it an eight or nine out of ten. Some note rare instances of timeouts or system crashes, but no major issues. It is considered more stable than other products, with stability heavily reliant on deployment environments like on-premise setups.