The product is used in invoice and purchasing processes.
Business Analyst at a leisure / travel company with 51-200 employees
A scalable and easy-to-use solution that is easy to learn and provides good technical support
Pros and Cons
- "The solution is easy to use."
- "The product must provide process mining features."
What is our primary use case?
What is most valuable?
The solution is easy to use.
What needs improvement?
The product must provide process mining features.
For how long have I used the solution?
I have been using the solution for one and a half years.
Buyer's Guide
UiPath Orchestrator
October 2024
Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
The product has been stable so far.
What do I think about the scalability of the solution?
The solution is scalable. Including developers, the solution is used by 15 people in our organization. It is the major tool for three to four employees. We need three or four people to maintain and administer the product. We are planning to increase the usage in future.
How are customer service and support?
We are quite satisfied with the technical support. I rate the support an eight or nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
We assign the task to administrators and follow up with them. It takes one or two days to prepare the machine. It is easy to learn how to use the solution.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is a little higher than reasonable. There was a little increase in the cost. It was an issue, but it was accepted.
What other advice do I have?
Some new people joined the admin team. They were quite happy when they were introduced to the tool. It’s a good product. It provides good courses on its website on automation and other tools. I would recommend using it. Overall, I rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of Sales at inovasys
Easy-to-integrate platform with efficient features for running automated bots across different environment
Pros and Cons
- "UiPath Orchestration works effectively in deploying, scheduling, and running automated bots across different environments."
- "It is challenging to accurately define text within images for the product."
What is our primary use case?
We use the product for provisioning, deployment, and monitoring of both attended and unattended bots for efficient robotic processes.
What needs improvement?
It is challenging to accurately define text within images for the product. They should address pricing concerns by either revising the subscription model or providing more flexible options to users. In comparison, Microsoft 365 offers more affordable bundled licenses.
For how long have I used the solution?
We have been using UiPath Orchestrator for around two years.
How are customer service and support?
The technical support services are good. However, they take a long time to resolve the issues.
How would you rate customer service and support?
Positive
How was the initial setup?
The implementation process is easy for our technical team. However, it is complicated to explore different processes and agree on specific processes for automation within our company.
What's my experience with pricing, setup cost, and licensing?
The product is expensive compared to Microsoft. The customers have to pay additional costs for support services.
What other advice do I have?
UiPath Orchestration works effectively in deploying, scheduling, and running automated bots across different environments. It helps in provisioning trigger monitoring and tracking the work of both attended and unattended bots. It is easy to integrate with other products as well.
I rate the interface of the centralized dashboard a ten out of ten. It has largely improved operation efficiency.
Overall, I rate the product a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Feb 26, 2024
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UiPath Orchestrator
October 2024
Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
RPA Solution Architect at a computer software company with 5,001-10,000 employees
Has a user-friendly interface that helps users easily understand the different features and functionalities
Pros and Cons
- "UiPath Orchestrator is a user-friendly solution."
- "The solution’s licensing cost is high and could be improved."
What is most valuable?
UiPath Orchestrator is a user-friendly solution. In my organization, multiple teams work on the same UiPath Orchestrator, and I can assign different roles to different teams. We can create separate folders for their deployment and their robots. UiPath Orchestrator has a very user-friendly interface that helps users easily understand the different features and functionalities.
What needs improvement?
The solution’s licensing cost is high and could be improved.
The solution could include more AI capabilities in the next release.
Which solution did I use previously and why did I switch?
I have previously used Automation Anywhere for some process development purposes. Compared to other solutions, UiPath Orchestrator is the best.
How was the initial setup?
UiPath Orchestrator is easy to implement and configure.
What other advice do I have?
Overall, I rate UiPath Orchestrator an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Simple to use, easy to scale and automates processes
Pros and Cons
- "It was very simple to use and allowed us to easily record and manage activities."
- "The code management for the Studio could be improved."
What is our primary use case?
We use it to automate website-related processes.
What is most valuable?
It was very simple to use and allowed us to easily record and manage activities.
What needs improvement?
The code management for the Studio could be improved.
Another area of improvement is support. The response time could be faster.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. It's pretty easy to scale.
There are over a hundred end users using this solution in our organization.
How are customer service and support?
Sometimes there's a wait for the response. Otherwise, the support is okay.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is moderate, not very simple, and not very complex.
What about the implementation team?
We had a consultant help with the setup.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a nine out of ten, where one being expensive and ten being cheap. So, it's a good price.
What other advice do I have?
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Developer at a computer software company with 11-50 employees
The response time and support quality are good but there are issues with the monitoring feature
Pros and Cons
- "The response time and support quality are good."
- "I had faced issues with passwords and the monitoring feature."
What needs improvement?
I had faced issues with passwords and the monitoring feature.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
I rate the tool's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate UiPath Orchestrator's scalability a ten out of ten.
How are customer service and support?
The response time and support quality are good.
How would you rate customer service and support?
Positive
How was the initial setup?
UiPath Orchestrator's deployment is simple.
What's my experience with pricing, setup cost, and licensing?
I rate UiPath Orchestrator's pricing a six out of ten.
What other advice do I have?
I rate the overall solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
RPA Consultant at a tech services company with 201-500 employees
The solution has good stability, but its UI should be improved and made more user-friendly
Pros and Cons
- "UiPath Orchestrator is a stable solution."
- "UiPath Orchestrator should improve its UI and make it more user-friendly."
What is most valuable?
UiPath Orchestrator is a stable solution.
What needs improvement?
UiPath Orchestrator should improve its UI and make it more user-friendly. The solution's governing policies feature could also be improved.
For how long have I used the solution?
I have been testing UiPath Orchestrator for a few months.
What do I think about the scalability of the solution?
UiPath Orchestrator is a scalable solution, but it would require a lot more configuration compared to other products to be able to scale effectively.
Which solution did I use previously and why did I switch?
I have previously worked with Aiwozo, Power Automate, and Automation Anywhere.
Aiwozo has a multi-tenanted architecture. So I like that about the product. The simple Kibana-style structure of moving processes from one environment to another and the rule-based password control policy are useful features of Aiwozo.
Multi-culture automation is something that quite a few of our international clients demand, and the ease with which I can switch from one language to another is also important to me. That is why I've recommended Aiwozo to most of my clients.
What other advice do I have?
UiPath Orchestrator has the capabilities. Compared to other programs, UiPath Orchestrator has some nuances that can be improved upon. The new-age automation tools, like Aiwozo, are a little easier to use than UiPath Orchestrator.
I would ask users to look at their automation use case and see if there is a need for certain functions. Often, people load different functions into a simple automation project, making it more complex.
Overall, I rate UiPath Orchestrator a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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