UiPath Reviews

I personally do a lot of process automation and data visualization. I work with a lot of people in procurement and finance to pull data from a lot of different systems, consolidating it, and creating reports, then presenting it. What I do a lot of is taking that consolidated data and creating automated reports with Microsoft Power BI and visualization tools. A lot of where people get hung up is pulling the data and the amount of time it takes to do that. So, people want to be able to automate their processes, as well as have my reports.

When I heard about UiPath, it addresses the initial problem of having to constantly pull data, get updates, consolidate the data, then model it in Excel or other sources, like databases. Being able to speed up that process, then connect it to automated reports, can fully lay out that entire pathway. 

It has a simple user interface. We used to have the training onsite Friday and Thursday, and while I personally have a computer science and web development background, a majority of the people there were finance and were procurement who didn't have any technical background. Yet, they are able to learn it because of the GUI and hotkeys, because it is just enter, drag this there, and do that. 

You don't have to write any code. You simply click function, open an Excel file,  and open web browser, then you just grab and drag it. This makes it easy to understand what you have to do and where you have to put fields.

It could be a little more aesthetically pleasing. 

I would like it easier to find things. How it works now: 

1. You look up all the different built-in functions that they have. Most are pretty straightforward. It is click in an open access web browser.
2. If you don't know the name of what you are looking for, but if you want to be able to do something, then you have to scroll down the page and click it, if it's found.

I would like a better way to find the little things that aren't simply named.

I haven't found any problems specifically using the tool. I have only had a few errors, but that is because of personal mess ups when I'm creating processes and a field is messed up or a variable is incorrect. I haven't had any crashes or faults with the free Community Edition and the bot that it has come with.

I have talked with the UiPath training staff who came to our site and worked with them. They helped us out with any problems that we had learning things.

I haven't communicated directly with any of their support team members.

The initial setup was pretty straightforward. It was easy for us, and we are government contractors. We had to get all the approvals, but once that was done, it was very simple to get it installed and set up. Then, you just have the desktop client right there. 

I assume going through any of the training on the UiPath Academy that you would have an understanding of how to work through installation issues.

I see the potential for ROI and how much time it can save me on cutting down weekly and monthly reporting. It will probably save me five hours a week and another 15 hours a month.

It is a tool, which does what you need it to do.

I went through two non-technical training course to get an understanding of using robotic process automation because I didn't know much about it before I started using the tool. That set me up well before the UiPath Academy to get an understanding of robotic process automation and where it's been going, because I didn't have much knowledge beforehand. However, I plan to go through the Academy training courses. I've heard that it's what UiPath uses internally to get ready for certifications.

I work in the healthcare domain. We've automated a lot of financial and invoice-types of business processes, bringing in efficiencies in terms of saving time spent by field representatives in processing requests.

The time saved is anywhere between 10 to 15 minutes, on average, because a human would have at least that long, and up to 20 minutes, to do these tasks, while a bot takes just 4.3 seconds, which is huge efficiency.

Also, the time to market is very quick compared to other applications out there. RPA is very quick. My team has produced bots in as little as two days, from discovery to development and go-live.

Performance benefits rate a nine out of ten, because of a Citrix automation fragility concern. Otherwise, I would have given a ten out of ten.

It's easy to use and it's easy to host.

The most valuable features are the ease of use and the UI. It's much better compared to all the competitor applications out there. I've literally used all the applications that are in the market, and UiPath has been, by far, the best.

Another prime factor is that it scales up horizontally and is on the cloud, on AWS cloud. That's where we host our processes and our services. That connectivity feature, the availability, is a primary winning element.

The Citrix automation - the way that it's fragile right now - if that could be made stronger and more stable, that would be icing on the cake for UiPath.

When it comes to stability, it all depends upon what kind of touchpoints it has with third-party applications. Citrix automation is always a little bit fragile compared to non-Citrix automations, especially with UiPath. But I'm sure the 2018.3 version, which is going to come out, is going to fix that. I'm hoping that it fixes the issue.

Scalability is tremendous. My organization has been pretty happy with the amount of scalability that it has provided. One bot can literally run multiple processes, and process millions of records.

I feel customer support can be improved a little bit. I raise service requests day in and day out with UiPath. Compared to the competitors, support is very good. Still, the average SLA is around three to four days, which I think can be reduced to one to two business days. It would be very good if UiPath Support could do that.

I was involved in the initial setup: discovery, setup, and development stabilization, end-to-end. It is straightforward. It's a no-nonsense, plug-and-play type of application where you don't have to code something for it to start up and work. It's already available there. All you have to do is build flows in Visio or BPMN flows, as they can be directly consumed by UiPath. And then the solution is working.

It costs much less and it does much more than the competitors' solutions.

The only solution that is close to UiPath is Automation Anywhere.

There are three points that I always have my clients identify to determine if this is a good approach for them:

1. Does your process have a lot of manual steps involved?
2. Are they repetitive in nature?
3. Are they rules-based?

If these three are checked off as "yes," then they qualify for RPA. It's as simple as that.

Regarding UiPath RPA Academy training, I myself am certified by UiPath at all levels of certification which are offered by the LMS system. All my workforce is certified by UiPath as well. It's very intuitive and very easy to follow through and complete the courses, compared to the competitors.

In terms of staff required for development and maintenance with UiPath, for a small to medium-scale bot, we have around two developers working at any given point in time. Developers, here, also play the role of testers because it's an Agile implementation and a single person wears multiple hats. So there is one business analyst, there are two developers, and that's pretty much the team. We are very lean.

The important criteria when selecting an RPA vendor are the scalability, stability, and hosting and licensing costs. Hosting and licensing costs come at the end of the list because people are more concerned about whether the solution works or not. They always want to see a proof of concept and see that it's working. Then they get that sense of trust.

I've been using RPA for almost five years now, pretty much from the time where North America did not know what RPA was. UiPath has stood out and exceeded expectations, always. It's the best. Hands-down, go with UiPath. Don't even think about others.

Our use cases for UiPath AI and automation are diverse and cover a number of functional areas within our business. We are doing everything from building simple to medium to complex RPAs. 

We have started utilizing communication mining and have a unique use case leveraging document understanding. Essentially, we are getting our feet wet across the board.

UiPath has allowed us to free up time for our employees so that they can engage in more value-added activities. Although cost has not been a significant driver, we focus on being more efficient and consistent throughout the organization. 

It has enhanced the overall experience for our stakeholders, including employees and customers, by streamlining processes and improving engagement.

Document understanding has been immensely valuable due to the breadth and depth of its application. Additionally, the potential of Generative AI is expected to drive significant value.

Since we are still in the early stages of using UiPath, identifying areas for improvement is challenging. We anticipate that some aspects may emerge as time progresses.

We have been using UiPath for close to a year, approximately ten months.

The solution has been stable so far.

UiPath has proven to be scalable.

We have received excellent customer service and support from UiPath. We have a good Technical Account Manager (TAM) and a strong relationship with the team managing our account.

Positive

We previously used Power Automate and other solutions. Most automation has transitioned to UiPath. We switched due to the fact that UiPath offers a broader range of functionalities and addresses our speed-to-delivery challenges.

The initial setup of UiPath was straightforward, thanks to a good partner.

We have been using an implementation partner, and they have been great so far.

While we have not yet achieved the ROI we expect, we are on target to do so. There have been some instances of ROI, although we are still in the infancy stages.

Typically, pricing is reflective of the value provided. While more value for less cost would be preferred, we do not focus extensively on costs.

We evaluated other options before choosing UiPath. It seemed best in class and fit our needs after due diligence.

I would rate UiPath a nine out of ten.

My client is a bank, and we create bots for them. They had processes that their employees used to do manually. They gave them to us to mimic the actions that they did. We automated those processes.

UiPath has increased the net worth of our organization. From UiPath, our organization has gained much more than expected.

UiPath improves the workflow. When we automate the processes, they go into the bank environment where they are used by all the employees from all the regions or states.

UiPath enables us to implement end-to-end automation. It is very easy to build automation using UiPath.

UiPath improves efficiency. The last project I worked on had 1,200 people working on the process. We automated that process, and with automation, 1,200 people have been eliminated directly.

I have not used UiPath's AI functionality but my team has. It makes it easy to automate processes that are more complex or involved.

UiPath has not saved us costs. When we use AI Fabric, we have to implement it additionally to the production environment, and it costs more.

UiPath has reduced human error by about 70%.

UiPath has freed up employees' time. The time saved depends on the process. If a person is doing the same process the whole day and we automate that, he has the whole time for other activities.

The Excel activities are valuable. We can do browser automation through other sites or tools, but for Excel, using tools or options like Selenium or JavaScript is quite complicated because we have to import the file from the JSQL or other things, whereas, in UiPath, we get direct activities. We can directly perform the operations by using the activities. We can directly apply logic to it, and that is how UiPath makes Excel automation easy. This is why I like it.

We have been getting positive outcomes from the UiPath Community. Whenever I have any questions, I go directly to the UiPath Community. Most times, we get the answer from there.

Currently, we have to additionally implement UiPath Fabric. It would be easier if it is already integrated with UiPath rather than having to add it. We have to take the dependencies by searching them. We should be able to go for the default ones.

Its stability also needs improvement.

It has been approximately one and a half years.

The stability needs to be improved. The UiPath selector is consistently failing.

It is a scalable product. We have about 150 users using the solution. It is being used in multiple departments.

Technical support is much needed. It has to be there. 

Our team has used UiPath Academy and UiPath Community. Whenever we get stuck while building the solutions, we most often get a solution from there. It is quite efficient.

Positive

I have used Selenium. In Selenium, we write scripts. We use the Java language for automation. We have to write the code, which makes it more complex, whereas, with UiPath, we can use direct activities, which makes it easier to understand and write the code.

We work in the cloud. Its deployment is easier. For the older versions, it was quite difficult, but with the upgraded version, it is quite easy.

It takes five to ten minutes, depending on how many bots you want to implement. If you want to implement one, you can directly do it in ten minutes.

One person is enough for the deployment. For maintaining the bots, we have a team because the developers and users do not have access to the production environment.

We have seen a 100% ROI.

The price of UiPath is comparatively higher than Selenium. Selenium is a free tool, and UiPath is quite expensive. 

Some organizations make automation costlier than it has to be. They use UiPath, and while selling the products, they make it more costly. It depends on the organization.

Freshers can learn UiPath. They will get knowledge about logic building. 

I would recommend UiPath to others. I would rate UiPath an eight out of ten.

We use UiPath to minimize human effort by automating repetitive business processes.

For a technically sound person, it is easy to build automation using UiPath.

We send out live surveys to thousands of people, and we use UiPath to develop bots that can take the information and create graphs that individuals can easily analyze.

We see good value in UiPath's User Community.

In most situations, end-to-end automation is possible using UiPath.

UiPath has helped improve our organization by automating sales scripts and performing daily calculations to provide quarterly profit analyses to our clients.

It has helped reduce our on-premises footprint and increase our digital footprint.

All of our users must first complete the Academy courses before working on any tasks involving UiPath.

We use AI Center and machine learning to extract more complex information from our image-based PDFs and purchase orders.

During the first six months, we faced many challenges and had to improve our processes. However, since then, UiPath has helped us to accelerate our digital transformation and reduce costs.

UiPath has helped our employees save 60 to 70 percent of their time. Tasks that used to take one hour to complete can now be done in one minute with UiPath.

Excel, PDF, and email automation, as well as document understanding, task mining, and process mining, are valuable features of UiPath.

We have two versions of UiPath: on-premise and cloud. With the on-premise version, we have good control and flexibility. However, the cloud version is less flexible and we often receive errors. We would like UiPath to make some enhancements to the cloud version to provide more flexibility for OCRs, email models, and AI centers. This would allow us to provide better service to our customers.

I have been using UiPath for two years and nine months.

UiPath is not as stable as I would like, and I hope to see improved stability going forward.

UiPath is scalable.

Technical support is good. We receive a response to urgent tickets within an hour.

Positive

The on-premises deployment was complex, but the cloud deployment was straightforward. Five people participated in the deployment.

The pricing for UiPath is reasonable.

I would rate UiPath eight out of ten.

UiPath is deployed across multiple locations. We have around 45 people that are currently using the solution.

The cloud deployment of UiPath does not require any maintenance. 

I recommend UiPath for organizations with multiple daily tasks that can be automated. However, I would not recommend it for just one task.

We use UiPath for developing and implementing technical applications that provide data solutions.

Building automation with UiPath is straightforward. The API tool enables us to automate tasks such as receiving orders, booking travel, and reading emails with ease.

UiPath enables us to implement end-to-end automation, which is important for me as I frequently travel for business. The solution aids in conducting interviews with customers, handling documentation, and facilitating development.

UiPath saves us around 100 hours per week through automation.

I have completed the UiPath Academy introduction courses. In Brazil, it is the sole method available for us to learn about UiPath.

UiPath saves us approximately $200 per week towards the expenses of digital transformation.

UiPath helps to reduce the number of human errors.

UiPath helps our organization save costs by accelerating our tasks through automation.

UiPath's most valuable feature is Orchestrator.

UiPath's price has room for improvement.

I have been using UiPath for five years.

UiPath is expensive. On a scale of one to ten, with ten being the most expensive, I would rate the price an eight out of ten.

I would rate UiPath a seven out of ten, mainly because of its high cost.

We primarily use UiPath for science-related automations.

The biggest benefit we get from UiPath is saving time. We work with small and medium-sized businesses that need to perform multiple mundane, repetitive tasks. UiPath reduces the time we spend on these tasks by about 60 to 70 percent. By automating low-level jobs, employees can focus on high-priority tasks. Automation has sped up our invoicing because we can process invoices 24/7. We saved more than $200,000 using UiPath.

UiPath helped us reduce our on-prem footprint. Using bots eliminates human error from most jobs if we develop the correct logic and business exceptions, but we still need humans working upstream. 

Building automations is quite straightforward. They offer free courses for developers, and we take advantage of those. The UiPath community has also had a tremendous impact on our operations.

The artificial intelligence and machine learning features are good, but there is some room for improvement. 

I have used UiPath for more than five years.

UiPath is stable. 

UiPath is scalable. 

I rate UiPath support an eight out of ten.

Positive

I have used several RPA tools, including Blue Prism, Automation Anywhere, and Microsoft Power Automate. UiPath is easier to learn and more user-friendly than other solutions. There are also lots of open-source resources you can use. Power Automate was included with our Office 365 license, so we use it for some things. However, it isn't our primary RPA solution. 

Deploying UiPath is straightforward and only takes a couple of minutes. One person is enough to install it. 

UiPath is quite expensive compared to Power Automate. That's the main difference, and we have to purchase a new license for every feature. 

I rate UiPath a seven out of ten. I would recommend it to others, but I can't give it a higher score because I'm not happy with the licensing model. That's what bothers me the most about UiPath. 

I'm using UiPath for personal use. I'm trying to create an application in which all the work can be automated, such as financial, HR, and educational-related work so that we can have easy access to the details of candidates.

I'm using it for a small edge case and UiPath is able to solve it in a great way.

I'm very happy with the automation because it gives me more freedom to make things work on my projects.

With UiPath I have been able to increase productivity because the manual work has been reduced and everything is now automated with NLT and ML techniques. We aren't required to go into the specific aspects of every document. We get systemized documents that we can go through and get the details. The NLT is a major part of it for me because it can sense the text and make it more useful for me. It converts it in a way that I don't have to go through all the details.

It has reduced errors in a drastic way and that is something I really appreciate in UiPath. I would estimate the reduction at nearly 25 percent. Before, we were doing this work manually and it took a lot of hours. Now it has been reduced by 10 times and maybe more than that.

I like the automation tool in UiPath that helps in creating the bots. It helps me a lot in getting details from documents. Also, the ML/NLT models are good because they help with data recognition.

Creating automation is pretty simple. Everything is clearly mentioned. And the UiPath team has helped a lot with the learning curve. The user community is very helpful in solving issues. You can find different channels and YouTube videos for details. In terms of community, UiPath is doing great.

Many of the features were very complex in the beginning but with some experience, it has become a great tool for me.

I have been using UiPath for about six months.

It's stable.

We haven't required technical support because the community is very strong and every problem and solution is already there. And the UiPath solution team is also very strong.

Positive

We did not have a previous solution.

We took our time with the deployment. It was a planned activity and it was very straightforward. We didn't face any issues. We spent time reading the documentation and going through the videos about how to deploy things. The entire activity took some days, but the deployment, specifically, took around three or four hours. There were two of us involved.

There is a little maintenance. Sometimes we have to manage the storage and other things, but it's nothing major.

The pricing is fine and the features are good. Still, the pricing could be a little lower. With tools like AI/ML, if the pricing can be reduced, everyone will be able to adopt it.

I would recommend UiPath. For us, it solved our use cases, and we are really happy with it.