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Saves time and resources, and it's very easy to use
Pros and Cons
  • "UiPath is very user-friendly. There is ease of use. People can understand it very quickly."

    What is our primary use case?

    We use it to automate repetitive processes. We are also using it to manage people and costs.

    I have used it for automation in telecommunication, HR, and finance. I have also done two projects for IT. It is a combination. I have worked on all these different projects.

    How has it helped my organization?

    UiPath helps with cost savings and staff savings. We can use manpower for high-value tasks rather than for repetitive tasks.

    UiPath helps with end-to-end automation. I have created end-to-end automation through UiPath. It is a high priority for our company. I have not yet worked on the AI functionality.

    UiPath reduces human error. If it is a repetitive task, then bots cannot go wrong. They have already been coded with whatever is required, so human errors are generally not there, but there can be scenarios that have not been covered, and they can result in exceptions. We have to work on them and update the bots so that we do not get the same issues.

    UiPath improves accuracy. The teams for whom we have done automation are happy. There are no errors. It improves their efficiency. Bots can work 24/7 or at whatever time they want. There is no dependency on time, which is not the case with humans.

    The time savings vary from project to project. On average, if a human takes three hours for a task, a bot would take about ten minutes. UiPath reduces the costs, but I do not have the metrics.

    What is most valuable?

    UiPath is very user-friendly. There is ease of use. People can understand it very quickly.

    It is very easy to use.  It is very good. There are many people who are uploading learning sessions on YouTube, which are free. It is good to learn from there as well. There are many sources to learn and explore it. There is also a community of UiPath users.

    UiPath Academy has complete courses for developers and business analysts. A business analyst can follow the course path created for business analysts, and a developer can follow the course path created for developers.

    For how long have I used the solution?

    I have been working with UiPath for the last four years.

    Buyer's Guide
    UiPath
    October 2024
    Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    816,562 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    It is a stable solution. However, if your applications are changing, you will have to do some manipulations in the code. Now they have a feature where you can keep your UI things in your config or in the assets, which is helpful. It is easy.

    How are customer service and support?

    I do not interact with them directly. There is a team that communicates with their support. 

    Which solution did I use previously and why did I switch?

    I know Automation Anywhere, and I have also done a certification on it about four years ago, but I did not work on it. I am not familiar with the features currently in Automation Anywhere, so I cannot compare it with UiPath. I have more experience with UiPath because we got more UiPath projects. We were going to work on a project with Automation Anywhere, but that did not happen.

    I have also worked on UiPath Document Understanding, but most of my experience is with general automation.

    How was the initial setup?

    I have set it up from scratch in one of the companies. It was not that hard. It was easy to set everything up. I was doing it for the first time, so it was a little bit confusing, but it was good. There were forums and YouTube videos. The UiPath team is also available if you need help with installation and what to use. It was good.

    After the code is ready, the bot deployment takes 10 to 15 minutes. Three years ago, it used to take us an hour.

    What other advice do I have?

    I have not worked extensively with any other tool. My experience with UiPath is good, and I would rate it an eight out of ten. I am satisfied with UiPath.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    reviewer1715766 - PeerSpot reviewer
    Senior RPA Lead at a manufacturing company with 10,001+ employees
    Real User
    Low-code solution that reduces human error
    Pros and Cons
    • "UiPath has helped to minimize our on-premise footprint and reduced human error."
    • "UiPath would be improved by integrating AI."

    What is our primary use case?

    I work in development, creating robots, and I use UiPath for automation.

    How has it helped my organization?

    UiPath has helped to minimize our on-premise footprint and reduced human error. It has also sped up digital transformation and reduced its cost without requiring any expensive or complex application upgrades.

    What is most valuable?

    UiPath's best feature is that it's low code. UiPath also has the best community I can think of in the IT sector.

    What needs improvement?

    UiPath would be improved by integrating AI.

    For how long have I used the solution?

    I've been working with UiPath for four years.

    What do I think about the stability of the solution?

    UiPath is very stable.

    What do I think about the scalability of the solution?

    UiPath is very easy to scale.

    What other advice do I have?

    UiPath makes it easy to build automations, monitor the activity of the robots, and let the business side interact with the robots. It also has a lot of applications, starting from test capture and process mining to reporting the activity of the robots. UiPath is a simple solution if you're looking to save time and money, but in the long term, I would suggest customizing the main applications you're using. I would rate UiPath nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    UiPath
    October 2024
    Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    816,562 professionals have used our research since 2012.
    reviewer1978710 - PeerSpot reviewer
    Manger at a computer software company with 501-1,000 employees
    Real User
    A valuable solution for building bots that provides insights for determining ROI
    Pros and Cons
    • "Insights have been super valuable because they help us determine the benefits of our bots."
    • "The Insights could be improved to be more user friendly and less reliant on code for building specific dashboards."

    What is our primary use case?

    The solution helps our organization with filing sales and use tax returns. We mainly copy and paste data from Excel and process it in the solution. 

    We do not use AI yet, but want to start looking into it. 

    How has it helped my organization?

    The solution has helped by decreasing the manual work required to file certain tax returns. A manual return takes about an hour but bots can complete the work in twenty minutes. This time savings has been a big help for our organization. 

    What is most valuable?

    The Studio is valuable because it helps us to build bots.

    The Insights have been super valuable because they help us determine the benefits of our bots.

    What needs improvement?

    The Insights could be improved to be more user friendly and less reliant on code for building specific dashboards.

    The Orchestrator could be improved to make it easier to manage folders where bots are stored.  

    For how long have I used the solution?

    I have been using the solution since July of 2021. 

    What do I think about the stability of the solution?

    The solution is stable and we have no problems running bots. 

    What do I think about the scalability of the solution?

    The solution is scalable and it is pretty easy to see how processes can be applied across multiple teams. 

    How are customer service and support?

    The Community is very cool and it has been interesting to see all the various companies involved with the solution. There are many good ideas and it is valuable to hear from speakers. 

    The Academy offers courses that are very helpful and assist in getting up and running. Instead of having to figure everything out, classes are available for learning Studio, StudioX, and Insights a bit quicker.  

    Technical support has been fine but nothing special. I have only opened a few cases so far and support resolved those problems. 

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We did not previously use another solution. 

    How was the initial setup?

    The setup and deployment was pretty straightforward. 

    Many things come with the cloud platform so they can be a bit complex until you learn about them. I feel like we are learning new things on the platform every day. Once we learn a product, it is relatively straightforward. 

    What about the implementation team?

    We implemented the solution in-house. We wanted to cover the lowest hanging fruit that would give us the most immediate benefit. 

    With initial deployment completed, we have moved to taking our time to learn Studio and expand to more complex automations. We work with Tquila Automation who has been very helpful with development and learning. 

    What was our ROI?

    We have realized ROI because we have saved over 1,200 hours that would have been required for manual filings. This has been a big help because staff can instead focus on other things. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is definitely expensive but is a powerful technology that we do not expect for free. It is important to justify the business cost by explaining the ROI to stakeholders. 

    Which other solutions did I evaluate?

    We evaluated several options before choosing the solution, including Blue Prism. 

    What other advice do I have?

    I rate the solution a nine out of ten. 

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1978971 - PeerSpot reviewer
    Solution Architect at a energy/utilities company with 5,001-10,000 employees
    Real User
    Reduces manual work and offers effective reporting and good ROI
    Pros and Cons
    • "The insights that this solution provides have been most valuable. We use these insights to report to higher management on the performance of our processes."
    • "The support for this solution is tedious. I would rate it a five out of ten. If we don't respond or the ticket closes, we do not get a response from them."

    What is our primary use case?

    The use of this solution is spread out across our organization. On the IT side, we use it for synoptic notes like admission process, reviewing invoices and giving usage access.

    What is most valuable?

    The insights that this solution provides have been most valuable. We use these insights to report to higher management on the performance of our processes. 

    UiPath also helps us reduce manual work although we do not yet use UiPath's AI functionality. We have learned a lot from the UiPath community and gained knowledge about future products and enhancements. 

    What needs improvement?

    The support for this solution is tedious. I would rate it a five out of ten. If we don't respond or the ticket closes, we do not get a response from them.

    For how long have I used the solution?

    I have been using this solution for six years. 

    What do I think about the scalability of the solution?

    This is a scalable solution. 

    How are customer service and support?

    The support for this solution is tedious. I would rate it a five out of ten. If we don't respond or the ticket closes, we do not get a response from them. We then need to go through the process again and reopen a ticket with the same information.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I have a little bit of experience using Automation Anywhere, but I prefer UiPath. The coding with Automation Anywhere was not developer friendly. 

    How was the initial setup?

    Our whole team was new to this solution so there was a learning curve involved for all of us which made the setup difficult at times. At this stage, UiPath was one or two years old with limited documentation. The deployment did not take long.

    What about the implementation team?

    We deployed this solution with the help of a partner called Ernst & Young.

    What was our ROI?

    We have experienced a return on investment using the solution as it has led to three million in savings since we started using it. 

    What's my experience with pricing, setup cost, and licensing?

    We would prefer it if the licences were packaged together. When it comes to developer licences, we need to pay to transfer licences when a developer leaves and this also creates additional work for our IT team. 

    What other advice do I have?

    Overall, I would rate this solution a nine out of ten. 

    I would recommend UiPath to others because it is a good tool and has a lot of potential to expand. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1137945 - PeerSpot reviewer
    Chief Robotics Officer at a tech services company with 11-50 employees
    Reseller
    AI models help reduce the time to value, and moving to cloud helps reduce TCO
    Pros and Cons
    • "The most valuable feature really depends on the use case. My favorite now is Document Understanding and the AI models that are being pre-trained. That's allowing us to do more, out-of-the-box, without having to do custom programming."
    • "Their licensing is poorly constructed. It's too complicated and not well thought out. They also outsourced their support model, which sadly has become less friendly and more automated."

    What is our primary use case?

    The beauty of RPA is that it has many different use cases. We use the product as a standalone and as part of a bigger solution. Obviously, the tool itself is designed to automate activities that humans would do. But as the tool is getting smarter, we are able to do more types of activities.

    There were two big challenges in the early days. One was the complexity of the rules that you needed to adopt for a particular task and the other was the type of data that was being used as part of the business process. As we've gone along, the product has evolved and allows us to do more of the business process.

    How has it helped my organization?

    We are able to offer more automation to a business process than we could before. It's all about the business process and how much of that can be automated and what still needs to be handled manually. UiPath gives us the ability to do more with automation and need less human involvement.

    We used UiPath to automate processes for a good cause, free of charge, during the COVID pandemic. We used it to build automations that would take care of activities that nurses and doctors were having to perform, to free up their time to treat patients. Reducing the admin they normally might have had to do, rather than being front-of-house and dealing with very ill patients, speaks volumes for itself. We freed up time for our nurses and doctors to treat very sick patients.

    When it comes to reducing the on-premises footprint, what we've seen over the last two or three years, with the pandemic, is the move to the cloud being accelerated. The whole digital agenda was accelerated. What we're seeing now is that most of the organizations we work with are more open to using a cloud solution. However, it depends on each organization. Some of our government organizations are not allowed to use the cloud. They have to use on-premises solutions because of strict data rules. But more companies are now open to using the cloud and that has an impact on the total cost of ownership. They're not having to invest in services and that helps reduce TCO.

    AI models are now being pre-trained. There's a risk there because, obviously, you are using someone else's data and someone else's bias. But if you put those aside and use the pre-trained models, it's going to reduce the time to value because you're not having to train models. You've got something that can be run out-of-the-box. To be honest, we will always build our own models rather than exclusively use UiPath's. For instance, they have an email reader. We tend to use their model in conjunction with our own and that has helped us reduce development time on our AI models and our training.

    On the subject of human error, anytime you ask a human to do an admin activity where they're typing in data, there's an opportunity for human error to creep in. And that can cause catastrophic events, downstream. Where you have an automation that is guaranteed to enter data that is 100 percent correct, you're always going to reduce human error.

    Automation can also be used where a decision is made. Sometimes, human decisions can be fallible. If you have a decision being made by an AI model, it's not going to have human bias. It can have other biases built-in, but you can see an improvement in some decision-making as well. What we have to understand here is the introduction of AI into RPA is still in its infancy and there's a long way to go in this area. But there are definitely improvements being made by the introduction of artificial intelligence. It depends on how you use it and how smart your understanding of it is, as well.

    Automation is all about trying to reduce the touch time of a human in a process to free up their time. If the automation is implemented smartly, it does so. If it's poorly implemented, you can end up with people being given so many exceptions that the bot actually becomes redundant. But as a rule of thumb, of course, it does free up peoples' time.

    Similarly, if it's deployed smartly there are some benefits in terms of cost savings. However, we're not using it because it's saving costs. We are using it for our staff who don't want to do manual activities. It's not just about dollars and saving time. It's also about our staff and not having to do menial tasks, which can be demotivating.

    What is most valuable?

    It's not about the tool, it's about the business process and which component works best. The most valuable feature really depends on the use case. My favorite now is Document Understanding and the AI models that are being pre-trained. That's allowing us to do more, out-of-the-box, without having to do custom programming.

    When I ask my developers which product they would like to use when we are doing RPA, they always say UiPath because of its closeness to Microsoft's .NET. Again, what UiPath are doing is enabling more out-of-the-box functionality without having to do customization and coding. The developers, and I, would say that it's getting easier to use for simple automations. It still requires planning and thinking for more complex automations, but you are able to do more with fewer skills. 

    UiPath has something called Citizen Developers, which is where they encourage people to build their own robots and the functionality available is greater. Whether that's a good thing or a bad thing is a question for governance.

    UiPath's user community was one of the strongest aspects from an adoption point of view in the early days. The forums, the community, were always something that they invested heavily in, and that was a smart thing to do. The community is still strong. They have a Community addition and the feedback we get from some of our customers, when they first play with this, is that it's a friendly community. People are encouraged to play with UiPath, and if they get stuck, the community is willing to provide them with advice and guidance in a friendly way. Not all communities are the same, let's put it that way.

    We actually teach the UiPath Academy courses. We are a UiPath-accredited trainer, but we have, at times, with smaller organizations, suggested that they take some of the training themselves. It's another great area of UiPath, in addition to the community. Their training is available free of charge. That has always been a strong point as well.

    What needs improvement?

    Their licensing is poorly constructed. It's too complicated and not well thought out. They also outsourced their support model, which sadly has become less friendly and more automated.

    It's very much in the early days, but another area they can continue to look at is bots building robots—the ability to take a task capture and turn that into an automation. There are always concerns over that: Who's going to police the police?

    For how long have I used the solution?

    I've been using UiPath since before it was called UiPath. It was previously called DeskOver. I worked for Capgemini and I worked with the product when the company consisted of 30 people in a room in the very early days. Capgemini adopted DeskOver and then it became UiPath as a growth partner. So I have been using it for coming up on 10 years.

    What do I think about the stability of the solution?

    UiPath is stable. Like any product in the early days, they were updating all of the time. That used to not sit well with our bigger customers because of their update plans. As the product has matured, it's become more stable and the release plan has become structured. You now get four updates a year. It has become more mature.

    What do I think about the scalability of the solution?

    It's scalable.

    The environments that it can be used in can be very complex, such as "multi-tenant," where a tenant is the protection of data from Orchestrator, where you have segregation or air gaps. We've done some projects with a defense ministry that are very complex and we've done some very simple ones.

    Most organizations start small. There will probably be a pilot with a cut-down version of what is needed. As they grow and scale, they will invest in more tenants and in more infrastructure and more components of the platform.

    How are customer service and support?

    I would rate their support at seven out of 10, but the dial is going the wrong way. Because they've outsourced their support, you're no longer dealing with the original product team. I had a very good relationship with the product team where I could almost pick up the phone if there were some proper technical problems.

    Now, that is gone and we're having to deal with a third party. As UiPath have grown, they've needed to focus on their core areas and outsource other areas. But it's getting harder to get good quality support because my customers are no longer dealing with them directly, they're having to go through a third party.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We started off with Blue Prism, which was originally designed, and still is, for back-office processes. What we used DeskOver for was front-office automations, almost like "your little buddy who sits on your desktop." As UiPath grew, it started to erode the Blue Prism market because it offered the ability to do both front-office and back-office automations. That's why it became number one. It recognized that there were two distinct markets: front-office and back-office. Blue Prism always has done back-office, and successfully, but never offered the ability to do front-office. Customers didn't want to invest in two different technologies as that would be too expensive. That's why UiPath stole the match and has never looked back.

    Back then, 10 years ago, there wasn't much else to choose from. It was really "macros on steroids." The market was very different. It was Blue Prism or some of what were very young companies. Automation Anywhere was just coming in as well. 

    But at Capgemini, we recognized UiPath, and we liked Daniel Dines, who was their CEO at the time and is now Co-CEO. We liked his enthusiasm and we liked the price point as well. They were from Romania, they were cheap, and they were eager. We were able to work with a company that, at that time, was very competitively priced. And we were able to get them to start building stuff that we wanted as well, as Capgemini was one of the big six. We had a lot of control over their roadmap in the early days.

    How was the initial setup?

    Each organization we work with will have different design principles. As a general rule of thumb, we encourage investment in the cloud license model because it reduces the time that it takes to actually get the implementation up and running, and it simplifies things when it comes to TCO. However, there are organizations that are constrained by security, and therefore they can't go down that route.

    I'm an architect by trade and my job is to oversee complex delivery and deployments. It's all about the architecture. An architect needs to work with the client, in the beginning, to come up with a plan and a solution that's going to be fit for purpose. In addition to architects, you need a project manager, some engineers to actually do the implementation, and you're probably going to need a tester to test and commission the environment.

    The initial deployment has gotten better. When Orchestrator, which is the main administrative console, is built-in as part of the cloud offering, rather than having it locally, it makes a big difference. The cloud has made the time to set up a pilot and deploy into production much shorter than it used to be with on-premises.

    What was our ROI?

    Most IT projects probably take three to six months to deliver a success. Whether or not the payback happens straight away depends on the investment costs. The benefit of UiPath and RPA is the rapidity with which you can get automation into production and beginning to pay back. RPA has always been liked by people in the business because it is a rapid deployment rather than something more strategic that can take one, two, three, and sometimes, five years if it's a very large IT program of work.

    ROI isn't just about the dollar. It can be other things as well. If a program of work with RPA and UiPath is deployed smartly, you can see a decent ROI. But that ROI also depends on the declarations by the business involved. How many times do they execute the process and how long does it take to do it? How many exceptions are there? How many people are involved in that process? 

    Business often thinks that volumes are higher than they actually are, and they may forget that other people may have to be drafted in if there are peak periods. Due diligence in building a business case is important. What you also need to do is revisit it six months later or a year later: What did we declare? What did we actually hit? Did the bot fall over because of X, Y, or Z? It is a continuous improvement process, as well as ROI. If you get the two working correctly, you get a stronger ROI.

    What we find is that some businesses who don't use our consultancy skills will try and do it themselves, and they will come across some of the pitfalls that we are fully aware of, but they may not be aware of because they're learning, and that has a big impact on ROI. If they try to go after a business process that's very complex, at the beginning, without the right skills in hand, they can suddenly find themselves in a downward spiral from a development point of view, where costs and time are overrunning. Before they know it, the declaration they set has passed and they've not been able to hit those targets. When that happens you start to see an erosion of confidence from the business side as well. It all comes together. It's all about strategic understanding and technical know-how.

    What's my experience with pricing, setup cost, and licensing?

    We now have the challenge of cost. It depends on what you want to do. If you want a very simple robot to execute normal front-office transactions, I would recommend Microsoft Power Automate because it's free. If you are investing in more complex things, then I would always recommend UiPath. 

    UiPath is starting to price itself out of the market. It's getting expensive. That's fine if they continue to push the envelope of what they offer, but it's all about perception. And the perception over the last two years with my customers is that it's expensive. I trust it, but it's expensive. 

    We're seeing year-on-year price increases. There's a price point they're getting to that is about the value and they need to be very careful about that. 

    UiPath, as an organization, has changed massively. When it IPO'ed it was a Romanian company and very much a European company. Now, it's an American company with American values, and I think there is a misunderstanding of the European market compared to the American market.

    What other advice do I have?

    In terms of implementing end-to-end automation, it depends on the process. We can do more with the advancements that I've mentioned, but every business process is different. I always say to my team, "This isn't about the tail wagging the dog. It's not the technology, it's the business process, and whatever tool is right, whatever fits." There are still exceptions that need to be handled by people so we're probably not there yet with end-to-end automation. 

    Most good-sized business processes have business exceptions that require involvement from people. It's what we call "human in the loop." Two or three years ago it was 80/20 between automation and human involvement. We're now probably at 85/15 or 90/10, with more of the process being automated without human involvement. That's because there are smarter bots using AI—the brain—to execute automation tasks that previously had to be handed back to a human for decision-making or some other activity.

    On its own, UiPath doesn't speed up digital transformation. It's a tool. It helps, it's a contributor, but as a standalone, it doesn't. It needs other things.

    I had a quick look back at what their offering was in 2019 and what it is today. That's a good way of looking at how well they've listened to their customers. They've been smart in not just providing RPA. All their components now are far more than just RPA.

    They've recognized one of the biggest areas is process identification, that whole journey of identifying an opportunity and taking it through the life cycle, with things like Automation Hub.

    Generally, the response I get from my customers is they're impressed with the number of solutions that are available under UiPath's Enterprise platform.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    Ayush Goyal - PeerSpot reviewer
    Software Developer at a media company with 501-1,000 employees
    Real User
    Reduced our costs, bandwidth, and human errors
    Pros and Cons
    • "UiPath has reduced human error by 20%."
    • "The UiPath solution doesn't currently provide unique testing for mobile devices."

    What is our primary use case?

    We automate everything using the UiPath solution. We have some ongoing stuff, e.g., generating test cases and testing some of our development platforms. We need to define all the parts, such as how to test the entire environment to determine if everything is working okay.

    We utilize all our services on the cloud, then they can be easily used across all our offices.

    We only use unattended automation.

    How has it helped my organization?

    If a product is about to go live, we heavily rely on coverage from UiPath. This is during the development phase. However, when onboarding to production, we use other solutions, which don't rely on automation, for monitoring purposes.

    When we are in the development phase, we have multiple edge cases, like iOS, Android, and other platforms, checking in. For a tester, it is difficult to check every edge case. Instead, we define automation test tools in UiPath, then our automated work does everything for us. Once it is done, it gives us a detailed analysis about where the product is performing well. We get handy videos before going live so we can improve everything and ensure that our end customer will not be impacted.

    Our bandwidth has been drastically reduced, by nearly 60 hours, because of this solution. We have reduced the number of testers by three. 

    What is most valuable?

    The most useful feature of UiPath is that it is very easy to use. 

    It helps us a lot with digital transformation.

    What needs improvement?

    The UiPath solution doesn't currently provide unique testing for mobile devices.

    For how long have I used the solution?

    I have been using it for around six or seven months.

    What do I think about the scalability of the solution?

    To the extent that we are using the solution, it is pretty scalable.

    How are customer service and support?

    We use a third-party for support of this solution.

    When we were facing some small issues going to the cloud, we tried to get help from the community. The community has been very helpful. Everyone has been willing to provide some good information to other users.

    Which solution did I use previously and why did I switch?

    Previously, we were using an automated script to test everything. Now, with UiPath, we are automating everything. 

    How was the initial setup?

    We used the community to help us with the setup.

    What about the implementation team?

    The vendor helped set this up and guided us how to do everything during the onboarding process. Therefore, we didn't have any issues with the setup.

    What was our ROI?

    UiPath has reduced human error by 20%. 

    We have reduced our costs by approximately $200 a month.

    What's my experience with pricing, setup cost, and licensing?

    Creating our digital transformation didn't require any additional costs.

    The vendor gave us a 30-day money-back guarantee. We were fine with that. We saw improvement during that time and kept the solution. 

    Which other solutions did I evaluate?

    We didn't consider any other solutions.

    What other advice do I have?

    I would rate UiPath as eight out of 10.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    reviewer1695612 - PeerSpot reviewer
    Works at a retailer with 501-1,000 employees
    Real User
    Created a better atmosphere of better data quality
    Pros and Cons
    • "Time-saving is the biggest area that has improved for us. We had users spending lots of time trying to get data from a system and then creating a file that was going to be used for our auditing purposes, which then gets submitted online. We definitely found some issues where an end-user was pulling data from different sources and then storing that data with lots of human touching that created issues."
    • "Since we've been with them, they've changed their licensing structure. It would be nice to have one set structure where they're not changing the structure on us because we were set with what we had, but now we are changing. I understand there's a lot of changes and reasons for it."

    What is our primary use case?

    Our primary use case is to scrape our database to get data out, create audit files for our tax team, and then take that data and go to websites for each state and submit our taxes online.

    How has it helped my organization?

    Time-saving is the biggest area that has improved for us. We had users spending lots of time trying to get data from a system and then creating a file that was going to be used for our auditing purposes, which then gets submitted online. We definitely found some issues where an end-user was pulling data from different sources and then storing that data with lots of human touching that created issues.

    UiPath created a better atmosphere of better data quality. Time management was also much better, and now the user actually has a better experience doing that process because now it's a click of a button. They can spend their time doing the actual work that they want to do.

    Instead of having to go back out through those websites and make corrections when they paid for the wrong taxes. In some states, it's a lot harder to make those corrections, especially if it's one where you overpaid. Now, they're accurate and they don't have to go back and make those changes to try and get that resolved.

    We have seen cost savings from the time it has saved us. We save around 40 to 50 hours a month. Over the course of a year, it's quite a bit, and it adds up.

    What is most valuable?

    Web trading services are the most valuable features. 

    It is easy to build out automations. I have an IT degree, but I was not doing the dev work within our department. I came from a data quality background and transitioned over to this because the low code has been great and all the online resources that they've provided us have been very beneficial.

    Other members of my team have used the Academy. It helps to get a jump start. Now, luckily, we have a couple of us that do it. It's much easier to train and show them what we have already built and then say, "if you have questions, you look here." It's just been great.

    They have the robotic enterprise framework that I wouldn't have used if it wasn't for the Academy. When I first started automating, I wasn't utilizing that process at all. That actually made a huge difference in how I programmed and how I even looked at building my automations to start with. I feel like learning that course specifically for me, was great, was like the best benefit for me.

    What needs improvement?

    Since we've been with them, they've changed their licensing structure. It would be nice to have one set structure where they're not changing the structure on us because we were set with what we had, but now we are changing. I understand there's a lot of changes and reasons for it.

    For how long have I used the solution?

    I have been using UiPath for a year and a half. 

    What do I think about the stability of the solution?

    I haven't had much issue with stability.

    What do I think about the scalability of the solution?

    It doesn't seem to have a limit. Scalability has been great. Everything that we've run into that we've needed it to do, it's been able to do.

    How are customer service and support?

    Even being a smaller consumer as we are, when we've submitted tickets, they've been very responsive even to the point of when we couldn't get our deployment deployed because we had an issue. They were responsive and within a couple of emails of them understanding our issue, we were on a phone call and had everything resolved over a phone call

    How was the initial setup?

    The initial setup was straightforward. A different part of our IT department did the setup and they seemed to do okay with it. We had some hiccups with it. When I did some upgrades with that, I had a couple of hiccups, but I was able to actually work with UiPath and they were able to help us resolve our issues.

    My first deployment took a couple of weeks.

    When we did our original deployment, it took a couple of weeks just to research and understand exactly what we needed to do for the on-prem plus the other daily work that we had going on. It wasn't the highest priority because at the time I was using the community addition to get started.

    What was our ROI?

    Our very first project was the biggest return on investment.

    What's my experience with pricing, setup cost, and licensing?

    For bigger businesses, pricing doesn't matter as much. It has the right packages. But for a smaller company, it's really tough. There could be better package options that suit smaller companies. 

    Which other solutions did I evaluate?

    A consultancy called Agility Partners came in to help us. We had the tax automation we wanted to do and they gave us some options of different things and then they pointed us in the direction of UiPath thinking it would be the best benefit for us.

    What other advice do I have?

    As soon as you can, do it. You're not going to believe how well the automation will save you time, your company time, and even quality issues. This has been great.

    I would rate it a nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    RPA Consultant at a computer software company with 10,001+ employees
    Real User
    Saves time and cost, has many features for document understanding, and is modular and user-friendly
    Pros and Cons
    • "In UiPath, REFramework is useful for different use cases with predefined code templates. There are well-established steps. There is a step for code marginalization. Similarly, there are separate steps for initialization and processing. For closing an application process, a step is there. So, it is very well modularized for getting the transaction data. If there is one exception or anything wrong happens with an application, it will log the exception in the orchestrator and send an email. It can also close your applications and end data processing. So, everything is well organized and separated, and we can log the exceptions separately in the queues as business exceptions or application exceptions. We can have the complete report of a particular queue."
    • "In exception handling, wherever exception occurs, the out arguments are not being passed. It would be good if there is a way to pass the out arguments."

    What is our primary use case?

    Currently, we are using it for reading emails. We download the attachments that we get in emails. After downloading those Excel sheets attachments, we process the data based on a few rules. The processed data is input into the SAP application. In the SAP application, based on the business rules, we process the data and commit.

    How has it helped my organization?

    It is very user-friendly in terms of building automation. We don't need to be experts in coding. We can learn it easily and build complex business tools in UiPath. We don't need prior coding experience.

    It reduces the cost of digital transformation. Every day, we get 10 Excel sheets, and somebody has to sit and read the Excel sheet and load the data manually into the SAP application. Three to four employees are required for the same job, but if we automate this process, it can be done in a minute. It is easy, and we save time and cost.

    It reduces the time taken for a task. If we are manually filling timesheets, we need to open the website, fill the timesheet, and submit it. It can take 10 minutes. With automation, it will take just a minute.

    What is most valuable?

    Orchestrator is very useful for deployment and publishing, maintaining queues, and running jobs.

    In UiPath, REFramework is useful for different use cases with predefined code templates. There are well-established steps. There is a step for code marginalization. Similarly, there are separate steps for initialization and processing. For closing an application process, a step is there. So, it is very well modularized for getting the transaction data. If there is one exception or anything wrong happens with an application, it will log the exception in the orchestrator and send an email. It can also close your applications and end data processing. So, everything is well organized and separated, and we can log the exceptions separately in the queues as business exceptions or application exceptions. We can have the complete report of a particular queue.

    For document understanding, there are so many features. I haven't used them practically, but to read a PDF, there are patterns and semi patterns. A wait option is also there for somebody to come and correct it. It can wait until somebody comes and corrects it, and then it will do the processing. So, all of the features are very useful in UiPath.

    What needs improvement?

    In exception handling, wherever exception occurs, the out arguments are not being passed. It would be good if there is a way to pass the out arguments. 

    Sometimes, when an element is not there, UiPath gets stuck, and it doesn't even throw an exception. It stays stuck for hours until we go and check the logs. When this happens, we have to kill it. It happens in some cases, so an improvement is needed there.

    For how long have I used the solution?

    I have been using this solution for three and a half years.

    What do I think about the stability of the solution?

    Other than the issues related to the exception handling and UiPath getting stuck, it is very stable.

    What do I think about the scalability of the solution?

    It can scale well, but we don't really have a need to scale it. Currently, we are automating 15 projects. We are planning to use other functionalities of UiPath to automate extra things.

    Currently, we have 1,000 people who use this solution. They are consultants, developers, and business analysts. A business analyst takes care of making design documents and solution documents. The RPA developers develop the code and test it. After that, for deployment, someone is there to take care of all technical things. After that, the support team is there to look after the deployment.

    How are customer service and technical support?

    I didn't call UiPath support, but I know about them from my friend. We had called them for some issues, and they answered those very well. I would rate them a nine out of 10.

    Which solution did I use previously and why did I switch?

    I have worked only on UiPath.

    How was the initial setup?

    Its initial setup is straightforward. It is not that complex. We need to install UiPath Studio, and then we connect it to Orchestrator for getting logs, etc. It doesn't take more than an hour.

    What about the implementation team?

    I took the help of my colleagues.

    What's my experience with pricing, setup cost, and licensing?

    I'm not sure about licensing and pricing, but the pricing for their certification is a little bit more. Previously, we could do it for no price.

    What other advice do I have?

    I would definitely recommend it to my colleagues and others. It is very user-friendly.

    In terms of reducing human error, it is not up to the mark. It detects human errors, but it waits until we place the correct files for processing. For example, when comparing files, a human can detect two almost-similar addresses as the same, but a UiPath bot cannot do that. So, in some cases, it won't work as humans. It cannot decide. It works on predefined rules.

    Considering its areas of improvement and the cost of certification, I would rate UiPath a nine out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.