UiPath Reviews

We used it to orchestrate the transfer of data across authorized systems of record, such as Salesforce and we use it to authorize systems or artifacts like Google Sheets and Spreadsheets. We also use it to have a dashboard view and to automate manual user behavior to cut down the time it takes to process specific transactions.

UiPath has reduced human error. With the very manual nature of formulas in Google Sheets and Excel that now can be performed using UiPath and so Spreadsheet controls have been tightened.

The automation cloud offering helps to decrease the solution's total cost of ownership by taking care of things such as infrastructure maintenance and updates.

We were able to significantly cut down time and hours on some of the key processes which then frees up people to focus on their day jobs as opposed to manual routines with predictable processes. We see 75% time savings. 

The use cases revolve around polling data from multiple systems, but when that has been automated using a bot then that takes that time away. You spend less time gathering the data points and more time doing exception management and reviewing the data.

Those manual hours translate to cost savings and that definitely can help us scale and grow. We were able to see at least one full-time employee equivalent savings.

Saving employees' time has allowed for employees to focus on higher-value work. Rather than spend 80% of their time looking for data, they are now spending 80% of their time really addressing the nature of the data, like what went wrong and trying to gain actionable insights as opposed to trying to figure out whether the data was complete, to begin with.

This has impacted employee satisfaction. One of the key challenges with remote, work from home has been the higher probability of employee turnover and burnout. Also, as part of job satisfaction, working on the right things at the right time and marrying professional and personal endeavors and aspirations, from that respect, UiPath has freed up a lot of employee hours spent on manual routine tasks. That really gave them a human element in everyday work, which revolves around getting value as opposed to merely collecting data.

AI helps to automate processes that are more complex. Part of it is that it is very precise with attended versus unattended elements and it also really understands that the key is not to give everything away to the bots, but it's almost always trading off and achieving a balancing act. Where human intervention is still needed by only at the right time and looking at a small sample as opposed to the entire population.

The AI functionality enabled us to automate more processes overall. We've been able to venture from beyond regular G&A processes to more HR processes. From applicant to hire, it elevates the employee experience and does not just look at scaling.

I'm a big fan of the Academy because it has let me self-serve in a way that I was quite accustomed to.

The point-and-click approach is a great sell. I'm not proficient with Studio but I found it easy to spin up a concept, prototype a demo with stakeholders, and be able to demonstrate value add right away.

Venturing more outside of our Windows environment and more towards OS will help. 

It should be less focused on the howtos and more on demonstrating business value add. A business outcome should be that I was able to approve something in however many days or hours compared to my peers when I benchmark across my peers. That would be a business outcome as opposed to a technical outcome, which is all about how many hours did you save? What were the exceptions you saw? Were you able to shut the bot down? They're very different paradigms. UiPath needs to flush out that business element because a lot of us make decisions on ROI. It's hard to convince executives and management if we only focus on the technical.

It's a hard place to balance because there are people who are business savvy, who are looking for ROI, and then there are other people who are just getting into these programs and these solutions. I need to understand the technical aspect of it.

The other part of it is understanding how UiPath plays out in the ecosystem of available cloud applications and other enterprise software used. A lot of the software out there in the market, such as Workday, has native automation, point and click customization, and automation, potential, and capability. UiPath may want to think about how it plays with these other products as opposed to in place of. We have built teams that have developers who are really proficient, including me in NetSuite and other products. Every day we want to make sure we're using UiPath the right way so that we're not squandering or wasting resources because the same time spent on UiPath could be spent redirecting UiPath elsewhere. That application is inherently not sophisticated enough to handle customization. 

We've been using UiPath for one and a half years.

The initial setup was fairly straightforward for us. We actually worked with a partner. We ultimately put it on AWS just for continuity and it was pretty straightforward for us. We don't really have too many bots going anyway.

The actual deployment didn't take a lot of time. A lot of work was spent only because a lot of work was already invested in building out the prototype which mirrored all of the manual processes. We recorded the manual processes and attempted to replicate as much as we could. We did the proof of concept demo without key stakeholders. So by the time we came to building out the actual work in production, it was just replicating what we already had in the prototype.

We are fine with licensing and pricing. We just need to see where we are in our adoption. I don't have enough of a sense of what the different levels of usage could be.

We evaluated other solutions. Back then the community platform was easy to download and it had a couple of ways of gaining access to software from having access credentials to tokens which is a lot more secure for us. There were also managed packages in UiPath that were readily available that spoke to NetSuite, Salesforce, and Excel. It was a no-brainer.

We only have two developers on it, they support it. We don't have citizen developers. The plan is to continue to see if we can get value add and go beyond the processes that we've addressed and maybe put out a team.

My advice would be to be open; it doesn't have to be all or nothing. I've seen users get tripped up over the fact that every time they think that providing value add through manual intervention, through exceptions, they almost always think it's 100% unattended.

At the end of the day, we are not taking away anyone's jobs. Almost always, there will be an attended piece. It's like driving the car on a freeway. You have the ability to put it on cruise control and the ability to put your foot on the brakes. That's what most users forget. They ask about audit internal controls and on our end, UiPath recently attained SOC 2 type two certification in June of this year, which is great. The reality is there's always a manual human compensating review element, so there shouldn't be a risk if it's built right.

I would rate UiPath a seven out of ten. 

My use case is to automate a bunch of office processes. It helps my team and finance organization save time and money.

There's a monthly upload process in my order management team. Every month, this team uploads a bunch of files to SAP. Now they don't need to do that because the bot does that for them at a given time period. The team members need to just upload a file to SharePoint and then the bot will pick it up.

It reduced human error. It saves us time redoing work and allows our humans to do other stuff.

It has freed up a couple of hours in a month. If you scale it, I'd say there are some processes that are daily. It has been at least 2,000 hours so far. This additional time enabled employees to focus on higher-value work. Bots can be tricky to debug. So, sometimes employees get frustrated there but overall they're happy it's there in the first place.

UiPath reduced the cost of our automation operations. Right now it's breaking even, but over time there'll be more. It has also reduced overall costs. 

The Studio and Orchestrator are pretty valuable. They seem to have a lot of connectivity and usability. It's pretty easy for people without a coding background to use it.

It's pretty easy to build automation using UiPath. It's a little hard for some activities because there's not enough support. There's not a lot of adoption with that activity, but the ones that are commonly used have pretty good support.

Its end-to-end coverage is important to us. If we have it all on one platform, we don't have to bounce around other software. But, we ended up doing a little bit of both.

Capturing ROI needs improvement. I would also like for it to have more logging mechanisms in Orchestrator.

I have been using UiPath for about two years now. 

It's stable now. 

We mainly use Unattended Automation but it has helped to scale RPA benefits by automating departments for the very few Attended Automations we have. It's important to me because my job pretty much depends on this software. Changing from this product to another RPA product is going to be extremely costly and time-consuming.

It is scalable. We have about 30 users on it now that are entry-level/senior associate-level people.

It requires four developers to maintain. 

We plan to increase usage in the long term. But right not we still have enough capacity in our existing Orchestrator.

I would rate their tech support a six out of ten. Most of them don't work in U.S. time and they're not always very responsive. Sometimes they give an answer that is pretty generic and can be found in the online article, even though I referenced the article already.

We also use Automation Anywhere. 

The initial setup was not too hard and not too easy. Some documentation wasn't very clear, and for basic features it handled it pretty well. But, if you wanted to go more granular and customize your deployment, it would be a little hard to find out the answer.

The deployment took about a month. We involved the UiPath support to help us implement it and upgrade our systems. Other than that, we got our PAM software lead that uses CyberArk to configure the Orchestrator with us.

We have seen ROI. I don't know the max number of hours but I'd say we've saved around 2,000 hours so far.

I think pricing could be better. I think it should be more visible.

The license system with Studio licenses seemed a bit redundant and not necessary.

We looked at other solutions but went with UiPath because of the cost. Another reason was that we have more developers that are specialized in UiPath, as well as management, who seemed to like UiPath more.

I still have to pay attention to the infrastructure a little bit because it's still On-premises. I'm using the On-premises products more so, but the support has been pretty decent. And then, there are community forums to look up how to debug some stuff.

The upfront cost is always going to be more than trying to keep it to the human process, but over time we'll realize more return.

My advice would be get UiPath support to do this for you and involve all your IT firewall security team.

You need to know more about security and cybersecurity in order to fully deploy your automations. Some of that is kind of missing in the Academy where they focus mainly on building automations, but not really securing it.

I would rate UiPath an eight out of ten. 

I'm using the product primarily for building automation projects for shared services users. It's for internal customers. It's a shared services center for finance, HR, IT, and all processes like that.

UiPath enables you to implement end-to-end automation starting with process analysis, then robot building, and finally the monitoring of automation.

I use UiPath mainly for building a robot. I always use unattended bots. However, I also use it for task capture. I use the Task Capture feature a lot. It's pretty much a game-changer since Task Capture has become available, as creating documentation takes a lot less time than before. As for UiPath, I'm using it for building a solution and then testing using not only UiPath but also Orchestrator. In the end, we also use some document templates from UiPath. It's pretty much present all the way through the life of a project.

UiPath has sped up or reduced the cost of digital transformation in our organization.

For me as a professional developer, this is an obvious fact, however, people can notice that the robot can do their job a lot faster and they can concentrate on completely different things. They don't have to do simple tasks, repetitive tasks, and that's when they realize that this transformation is happening. Some people did not believe that it would happen so fast, yet, by using UiPath, we can prove to user that a process can be transformed into an automated one in a really short time.

It's reduced human errors in our company as well. I can use an example as a VAT declaration. That's one error that would cause some financial consequence for our business. After creating an automated project process, it is impossible for a declaration to be submitted with an error. It's basically eliminated typos or human errors in the case of VAT declarations and financial consequences.

The solution has freed up employee time. It's difficult to estimate how much as there are a lot of projects and I'm not the only developer on. However, thanks to my bots, we could free up, so far in half a year in this company, two FTEs, two full-time employees. Obviously, it doesn't mean that these people were let off. They are doing their job, however, they've just got different tasks, more complex tasks to do.

Mostly I'm using Studio. This is my main tool for work, and, for Studio, I can say that this is my favorite out of all the automation platforms. 

I like the fact that you can use and customize activities from the marketplace. The fact that even though the built-in activity sometimes cannot cope with some tasks, you can still find solutions outside of UiPath, internal kinds of built-in functions. You can use the third-party package marketplace. 

I like the way it handles debugging as it's very comfortable and it keeps the project under control. 

I'm also using Orchestrator. The newer version of Orchestrator is really very user-friendly and it's easy to manage projects there.

For basic automation, it's very easy to learn and it's easy to use. It's intuitive for basic functions. However, for more complicated automation, it gets more complicated. This is expected. The more advanced the project, the more advanced the skills you need. That said, as a basic product for simple automation, it's very easy to use.

The solution is user-friendly and has great training materials available.

I use the solution for automating my own work sometimes. I work at building small robots to make work go faster. For example, I'll create a robot that will help to create documentation. For example, analyzing arguments and workflows inside a project and outputting them in a DXC file or things like that. It's small ad hoc automation that makes life easier.

At the moment, I'm pretty satisfied with it. Thinking about UiPath, I can't see any downsides and the downsides are in like companies' infrastructure.

At this point, debugging, for me, is lacking the ability to edit on the go. It lacks the ability to stop the process on a breakpoint and being able to edit or even go a step back. At the moment when I'm debugging I'm only able to stop the process, check the locals etc. It is not possible to change anything in the code, go step back and try the changed code. You have to start the debugging process from the beginning. It is just slightly annoying and it was there since I started with version 2016. It's not a showstopper at all, just adds some time to development. I'm not even sure it could be done technically, it's just a wish.

I've been using the solution for about four years at this point. I've used it for a while. 

There are occasional errors happening, which cause the software to freeze up. However, this is not more than once every two weeks and I'm always able to recover the project. I would say it's stable. Regarding working automation, I also have no problems as the errors that we have on ready robots never result from UiPath's issues. They result more often from infrastructure issues or robot problems.

Regarding UiPath scalability, it's great. It's one of the biggest advantages. Over the years, you're able to build a library of modules that sometimes make your work a lot faster. You can use a few modules and you will have 70% of the project done. Every module that you work on, which is new and can be reusable, is very easy to make into libraries and to reuse.

In my organization, closest to me, there are only about five or six people on the solution. However, we also use external contractors and consultants who use UiPath and there are even UiPath MVPs there. That said, in my company, it's only developers, operators, and a project manager.

We have plans to employ more developers and to increase usage. 

We have an RPA department, which is using it and it's cooperating with all other departments in terms of creating automation. We have specialists that are specializing in using UiPath for automation. We create automation projects for every department that requires it. The people who are using UiPath are using it pretty much full-time. It's a full-time development. We are planning to increase the size of the development team as the projects are flowing and the backlog is growing. From the business side of our company, the satisfaction is high. The demand is growing.

The solution has exceeded my expectations over the last few months and technical support overall has been great. The way they approach customer service and help us through issues has been great.

The initial setup is pretty straightforward. I'm not a system admin or anything like that and I was able to set up UiPath on the server. It's pretty good.

How long it takes depends on the database that I'm working on. That said, last time it was not even the one full working day. It depends on how much data you have to back up. Usually, it's a few hours.

While I'm not the correct person to ask about ROI, I can say that UiPath has reduced the cost of our automation operations by making it 30% faster. 

I don't know the exact prices, however, I know that compared to other companies, other solutions, it's the best value for money, at least in our country.

I tried Automation Anywhere and also Blue Prism. At that time, there were only these three available for us. That was four years ago.

We are customers and end-users of the solution.

We use the enterprise edition of the solution.

At the moment we are not using the newest version. It's 2019.

It was not my choice to use UiPath. At the beginning of my automation career, it was chosen for me. However, I was able to test other automation software and give my feedback to the employer and UiPath was the winner for me. At that time I was a finance worker. I was not a developer, a professional developer yet. For me, it was the user-friendliness and the way that you could very easily start your adventure with it, and then learn as you go. I have to say that the training packages for UiPath were very good and are enough to make you start working with it.

In my experience, I would say that it is the best platform for people who are willing to learn to automate. Also, if you want to use automation software, you have to consider hiring someone who has experience in it. Even though UiPath is so user-friendly and so intuitive, you still need to have a professional who has some experience.

It's very important to educate people to make them aware of what the RPA is. To be honest, from my experience, humans are the weakest link here, and people who are submitting, for example, input data for robots, cause the most problems. It is important to invest in the education of people and to raise awareness about RPA. 

I'd rate the solution at a ten out of ten.

We primarily assist clients in deploying UiPath within Finance/Accounting and Internal Audit but have also realized the benefits of deploying it within our accounting function to assist with expense reporting and invoice processing.

We have also successfully complemented our technology solutions practice, which deploys ERP systems such as Workday and Coupa, where we have built some specific automations to accelerate deployment and assist with normal processing.

We have been able to save several hours each month allowing our staff to focus on more value-added efforts. For just downloading expense reports, a staff accountant can save between four and five hours each month. A lot of the prep work needed to send out invoices to clients is now being completed through automation.  

The most valuable features are the flexibility of the tool, ease of use, and training. We spend more time documenting the process and exceptions, wherein the build component doesn't take too long. Our consultants have been able to go through the training videos and pick up the ability to build their own automations.  

I would like more incorporation of Artificial Intelligence (AI) features to allow for intelligent character recognition which can account for different formats and unstructured data. Specifically, the ability to not have to create templates for various formats to account for variation and rather intelligently extract key data regardless. There are some AI-like features in beta, but we are very interested in deploying now. 

We have been using UiPath over two years.

If built and deployed correctly, the solution is very stable.

The scalability is great! There are several use cases already and an endless possibility of areas where UiPath/RPA can be leveraged. 

I haven't had to interact with technical support, as of yet.

We did not use another solution prior to this one.

The initial setup is straightforward, both from interaction with systems and security. 

We deployed this solution in-house.

We have been able to avoid hiring more staff accountants, so more cost avoidance.

Plan for the future! Don't just focus on trying to buy a license to meet your current need, but look to have the right infrastructure in place to help you scale. The investment is relatively small compared to the potential in qualitative and quantitative benefits that can be achieved.

We do have past experience, but when it came to deploying in our internal operations team, we focused on UiPath. We have found UiPath to be the most flexible to deploy.

We are excited to see the new game-changing features with UiPath!

Our primary use of this solution, as a company, was to eliminate or at least simplify and reduce the number of boring, repetitive administrative tasks that take our precious time.

We are a business consulting company and lots of clients try to contact us on multiple channels that we are available on. Our company, in partnership with UiPath, implemented an unattended robot that saves our time and energy. We call it our colleague that works independently, full time and helps us without requiring emotional support.

As employees, we no longer have to waste a significant period of time each day by copying data from one part to another. Instead of that, we can focus on more important things like customer satisfaction, consulting our partners, delivering business plans, etc.

This product improved our employee satisfaction rate, improved the sales department performance in general, and created a gap in the marketing department that can be covered by more complex projects like website updates, social networking with customers, etc.

I found the UiPath Academy very valuable and it has helped us to understand the product we are working with. I attended the course and I am about to complete more courses so that I can benefit from this brilliant opportunity. It is free for everyone who is interested.

UiPath Community Forum and UI Connect are free and can be accessed by anyone as well. There, I could find all of the information that I needed. The most interesting part was accessing UiPath Studio, where you can try to improve your technical skills and try building a robot.

The platform that shows the reports and errors is not too transparent. I experienced it at my workplace when showing the reports, where the platform looks unfriendly and it is not very transparent, especially compared to the other features of the product.

The monitoring period should be shortened as soon as possible, as most companies won't have one to two months available to implement and test the RPA. People want results instantly when talking about an investment.

I would also like fewer errors, please.

I have been using UiPath for between four and five months in the company I work for.

Technical support has been responsive and helpful. 

This is my first experience with RPA software.

The initial setup was as transparent as it could be.

We implemented through a vendor team and they were pure experts.

This solution is worth the investment.

We did not evaluate other options before choosing UiPath.

We are a company that provides technical services and this is one of the solutions that we implement for our clients. One of our use cases is to help automate simple processes for banks.

In all of our processes, the time to complete them is still improving. We are always trying to minimize the time that each one takes. Our system automatically compares the performance between the robot processors and the manual processors.

UiPath is easy for the clients to use. We have an Excel file that contains the parameters and this is used to start their applications.

I would like to see some artificial intelligence for UiPath that would help us with OCR and other things like computer vision. AI would be helpful for us to implement those kinds of solutions.

We have been using UiPath for a year or two.

We have used the Community Edition and the Enterprise Edition, and we have not had any problems with stability.

Technical support for UiPath is great. When we look for something, we usually find it on their website. They also get back to us rapidly and provide responses to every request, even when we contact them by email.

Deploying a process that is simple or of medium complexity takes between one and two months.

This solution is not cheap but the price is worth it because by following the documentation and using the support, you get good robotic processes that are stable. Overall, we are satisfied with the pricing.

Overall, I would recommend UiPath. My advice for anybody who is considering this solution is to look at their website because it is very helpful and it can help them to make a decision about implementing it or not.

I would rate this solution an eight out of ten.

In our organization (Global Business Services), we do a lot of automations in the Windows environment. In the past, we've used a lot of VBA macros and VB scripts but maintaining support for more than 1000 macros has become a very difficult task. UiPath, as an end-to-end RPA solution, solves many issues and limitations of the previous setup.

We were managing more than 1000 VBA macros and we knew there's even more out there in the business. By deploying UiPath bots, we have standardized the automation approach and it also gave us a centralized view and control of all automations deployed on the platform (Orchestrator).

The drag and drop interface of Studio is very valuable as it minimizes the development time. The Orchestrator is also a very integral part of the package as it allows us to deploy, monitor, and manage all of the bots in the platform.

The capability of creating and using high-density robots makes management simpler and straightforward.

The Studio can be improved by adding certain features like color-coding the activities. By letting the user change the color of the activity box (or by having different default colors for each type of activity), it's easier to identify activities especially when they are nested together.

The Orchestrator can be improved by making the landing page dashboard customizable based on what information and stats we want to see as an organization. The stats shown in the Orchestrator dashboard are very basic. Today, we had to make a separate web app that uses the Orchestrator API just to see the data that we want to see in a format that we prefer. Our business needs visibility on which country the failed/pending bots are servicing and how many jobs were completed based on tower assignments. These stats are not available out-of-the-box in Orchestrator.

My organization has been using UiPath for more than a year now.

The system is pretty stable, the only limitation could be the hardware setup. If there is not enough RAM or CPU power on the machines where the bots are running, then it could result in system crashes.

It's very scalable as you can start with one bot and make it do multiple processes. Adding the next bots is easy too.

We have an assigned Customer Success Manager and he has been very helpful. He used to be a senior developer in UiPath and he's very knowledgeable. 

UiPath is our first official RPA solution.

The initial setup was straightforward. We had to build virtual servers and install UiPath in the machines, then opened up a couple of ports in the firewall and we were ready to go.

We implemented using a vendor team and it took longer than expected despite the initially assessed simple approach. Getting the paperwork done and giving the vendor team access to the system probably took longer.

I don't have direct visibility on the ROI as a different team takes care of it, but since we started using UiPath, we have been more stringent on what kind of automation projects we take in as a developer team.

UiPath has a Community version that is totally free (including Orchestrator) and has all the features. Any organization that wants to get into RPA should try that out and then look into the paid version.

We've had a demo by Blue Prism but ultimately we chose UiPath based on the support we received, as well as its capabilities.

My advice for anybody who is considering this solution is to use the free Community version extensively and make use of the community forums. The RPA Academy is also a great resource, a one-stop shop to get educated in using UiPath and it's also free. Once your organization is ready to scale and go beyond free, UiPath offers reasonable pricing.

I am using UiPath for automating finance processes. One example is AP invoice processing. I am integrating ABBYY with UiPath so that we can easily extract information from an invoice with different templates. Then once done, the UiPath robot will input the information into an Oracle system.

UiPath has improved the finance department. Most repetitive tasks are being handled by the robots already and they are focusing on value-adding tasks such as analytics, continuous improvement, and customer experience. With that, the employees are happy because they are doing what they are actually trained for.

The most valuable features are the UiPath platforms. I am having a fast and convenient automation journey because of it.

I am able to get answers on issues regarding UiPath in the Forum and I can also automate faster because of the reusable components available in UiPath Go!

I would suggest that they improve the UiPath Connect Enterprise because the planning stage is the most crucial in the RPA life cycle.

Right now, the UiPath Connect Enterprise has little analytics on computing the ROI and the complexity of the automation idea. Maybe there should be more fields on the form to fully get all the details to really compute for a concrete ROI or complexity of the idea.

I have been using UiPath for one year.

It is stable if you are using the Enterprise Edition.

When using the Community Edition, once there is a release, there may be issues arising in your current setup.

Scalability is great! UiPath Academy taught us the best practices to easily scale up the robot.

With respect to the deployment, it is easy because of Orchestrator.

The technical support is fast. They will get back to you within 24-48 hours. However, we normally rely on the UiPath Forum because it answers most of the issues.

I have used Blue Prism and WinAutomation before.

I stayed with UiPath once I got a grasp of it because it has a user-friendly interface and awesome platforms.

We had ROI in nine months.

I hope in the future the costing will be trimmed down, especially on Studio.

We evaluated Automation Anywhere but the interface is not good as UiPath.

I am currently happy and content with what UiPath has to offer. They are always providing what is needed. With respect to UiPath Connect Enterprise, it is still in its early stage so I am looking forward to it improving.