UiPath Reviews

The solution is used for automating repetitive processes within our entire organization.

In this particular organization, we've been running UiPath for roughly one year, and we've already been able to automate so many tasks that the solution has been enough to replace two individuals.

The ease of implementation is great. There's a large community surrounding this product. UiPath, in their workflow wheel of products, offers a really wide variety. I've tried competitors as well and I would say that they are market-leading.

My assessment of the ease of building automation using the solution is positive. There are a lot of different techniques or coding languages that can be used for automation. UiPath provides software where, instead of dragging from the ground up, I can drag and drop prebuilt functions that will shorten the development cycles. Rather than having to build something, I can just reuse something that somebody else already built.

The solution enables us to implement end-to-end automation, starting with process analysis and rebooting building, and monitoring of automation. They strive to provide all of those. The monitoring part is quite lacking, however, they are a quality provider in other aspects.

The cloud is great. I worked in organizations where we hosted UiPath on-premises, and not having to take care of updates or worry about the on-premises server, is a great help.

The Automation Cloud service helped decrease time to value. Rather than focusing on infrastructure, our focus is purely on finely automating our computers and development.

I’m not sure if the Automation Cloud service helps to decrease the solution's total cost of ownership. I’m not exactly sure how the privacy model is looked at right now if I compare the cloud service to the on-premise service.

In terms of having a SaaS solution and how fast we’re able to innovate when it comes to automation, in this particular case, the main selling point is that they have a really wide variety of automation-related products, which makes them the all-in-one automation vendor.

This solution helps minimize our on-premise footprint.

We’ve used the UiPath Academy Courses. We have got both developers and business people using it. This way, they can gain more insight into what is good to look out for when trying to identify automation. It's a very important part of UiPath. They offer everything from videos and other tools, which makes our team of experts not need to study anywhere else.

The community is quite good and brings value. They have authority. There are a lot of people who answer questions. UiPath has done a really good job in terms of showcasing the people that spent the most time there, giving them MVP statuses and more.

The biggest benefit of the Academy is that people get up to speed quite quickly with UiPath's suite of products. The only thing I can compare it to are open source alternatives. I haven't used any of the proprietary alternatives.

We use Attended Automation. Attended Automation helped to scale RPA benefits in our organization by automating department or role-specific processes that require human-robot collaboration. It has been a good way to explain to the business what RPA is. They can actually see if the solutions align and they gain a better understanding of the bigger picture. It's very important. At the end of the day, business is the most important place that we get automation ideas from. They need to know the potential of the product and Attended Automations helps them gain this insight.

While the solution speeds up digital transformation, I cannot say it necessarily reduces the cost of digital transformation. It has, however, reduced human error. Some of the processes that we have to automate are very repetitive, and when we must repeat this five thousand times a day, mistakes are bound to happen. However, if you make a computer program do it, it's more efficient and less error-prone.

This solution freed up employees' time. So far, we freed up almost two weeks of programming delays. If we free up one day, that's 168 hours per month, and doubled it will be roughly 340 hours per month. This additional time enabled employees to focus on higher-value work.

We haven't measured employee satisfaction in a granular way, however, from just what I've heard, teams are very satisfied that they no longer have to do these really boring tasks.

This solution reduced the cost of our automation operations, although we didn't really do automation before. This solution saved costs for our organization in general as well.

Monitoring and statistics need improvement. It's quite hard to export if you want a long, clear report. It's quite hard to do that based on the style and functionality. You have to feed in your own functionality to do this.

I've been working with UiPath for the past three years.

The stability of the solution is good. We've had heaps of fun since we implemented UiPath one year ago.

If we need to increase the computing power, in this case, it would be adding more robot licenses. We can simply do that by emailing UiPath and they will expand our license. It’s very simple to scale up.

The solution is scalable. It's very easy and quick to scale up. If we need more people for more robots, then we can simply just buy another robot license.

We use the one robot license and we have it at roughly 70%. We will probably buy another robot at the end of this year.

Technical support is great. I've used it on several occasions and I can expect answers within twenty four hours from their technical engineers, and they will speak with me directly.

Positive

We used an open-source program called OpenRPA. UiPath is a much bigger suite of products with a big community. We get a lot of services for free when we're using UiPath.

The initial setup was extremely straightforward. We sent one email and they set it up for us.

The deployment took roughly one month, and the installer set it up for us. It's more of a matter of informing and educating the business.

Our implementation strategy was to demo the product for a business, explain the capabilities, give them the information about UiPath Academy, and then based on that, move forward.

We handle the implementation in-house. 

We have seen a return on investment. In less than one year, we had already automated many tasks and saved time in terms of hours, manual hours, and days.

As long as your company has enough repetitive work where you can automate, the pricing is quite easy to calculate. If you save more money automating these tasks in the first half-year, then it's definitely a worthwhile investment.

You should take into account the different server where you actually run the product with a Windows license and the cost of purchasing the machine.

We evaluated the top five market options based on Gartner, and based on previous experience with consultants and colleagues. We then picked this solution.

The pros of UiPath compared to, for example, Automation Anywhere or Power Automate, which was my first alternative, was that they have a larger community. They also have a wider range of products. They have a wider range of activities within the products as well. They have in general, a stronger tool. UiPath is very broad.

We do not use the solution's Automation Cloud service.

We do not use this solution as much as we would like to, however, we use monitors with the Automation Hub to gather all different types of automation IBS in one place. All of our products are hosted on the Automated Cloud.

At this point, we do not use the solution's UiPath app features or the AI functionality in our automation program.

I'd advise users to follow best practices in regard to populating automation. It's a good idea to follow people's advice. You aren't going to make the wrong decision if other people have done it before.

I'd rate the solution a strong seven out of ten. The only lacking parts I can mention are the monitoring and statistics.

One of the projects we have been working on is for a medical company. It includes fetching medical records from the company's web-based portal. These records have to be pasted into Excel and consolidated. We then send them back to the client via email. We use Orchestrator to schedule the process to run every day at three intervals. It is running as an unattended bot.

We have also used it for another company to help with their employee onboarding process.

If we had to build code from scratch in UiPath, we would have to configure proper exception handling and log creation. We would also have to connect it to Orchestrator queues. But with the predefined REFramework (Enhanced Robotic Enterprise Framework) template, those requirements have been built already. All we have to do is invoke our code in one of the four states: Init, Get Transaction, Process Transaction, and End Process. Because it is connected to Orchestrator's queues, we can then run the process.

We have also been able to develop our code based on UiPath's security and compliance credentials. UiPath supports confidentiality. Until now, we have never faced a security problem. It is the most secure RPA tool.

Another benefit is that UiPath automation saves our clients time. During our requirements gathering, one client told us that the process they wanted to be automated takes around 15 to 30 minutes to complete when done manually. As a result of the solution we implemented using UiPath, it is now completed within two minutes.

There are two features that I find to be the most valuable in UiPath. 

One is Orchestrator because it allows us to manage the bots and processes. For example, we can monitor unattended bots' run history and their logs. We can also modify our code based on screenshots by logging the screenshots and then viewing the logs in an Orchestrator job. That helps us trace errors and rectify them.

The second valuable feature is REFramework which is a pre-defined template built with proper exception handling and logging activities. Those aspects help developers to develop code properly.

In addition, I have implemented UiPath with ABBYY FlexiCapture for some projects, and that has been very helpful for successfully completing those projects and providing a positive impact for our customers. It makes it very easy to extract data from a PDF and then build code to process it in UiPath. The integration of ABBYY FlexiCapture with UiPath is a very good feature.

When it comes to REFramework, we need more training videos and tutorial documents for beginners. 

And while there are a lot of videos to learn about basic activities in UiPath, we need more documents and key points on how to connect third-party connectors. That would be very helpful for beginners and for quick implementation.

I've been working in UiPath for almost two years. I use it daily.

The stability of the solution is excellent.

The scalability is also excellent.

Sometimes technical support will get stuck on how to execute further, but we raise our queries in the UiPath Community Forum. There are so many RPA developers there and we get quick replies from them. We're able to build solutions based on their information. The forums are very useful for us.

Positive

I used to use Blue Prism.

I have seen a lot of return on investment with UiPath because it enables quicker implementation of automations.

When I compared the basics between Blue Prism and UiPath, I felt UiPath was much better.

With Blue Prism it takes a lot of time to build code and workflows. For example, to fetch data from Excel within UiPath only one activity is needed, called Read Range. But Blue Prism requires use of three activities to do the same thing. First, I have to open the Excel instance, then open the worksheet, and then fetch the data from the worksheet. Using UiPath means quicker implementations. 

And there are a lot more features in UiPath when compared to Blue Prism, and I haven't seen any disadvantages of UiPath. Using it, there is a solution for every process. There is no such thing as a process that cannot be done in UiPath. UiPath is the best solution for RPA and for our customers.

UiPath doesn't require any maintenance.

We are able to build workflows very quickly and it doesn't take that much coding knowledge to learn and understand UiPath. Beginners are able to learn it quickly and get into the businesses.

Choose UiPath. It is more helpful than any other tool for implementing solutions quickly and creating customer satisfaction. Based on my experience, UiPath is the best tool for automating RPA projects and repetitive processes.

Our primary use cases are for any financial business process. Primarily for myself, I was with an organization that did a lot of back-end middle office, and front office automation for many midsize banks and credit unions.

We saw anywhere from three to five times ROI, based on the business processes that we were able to automate, and its ability to enable the organization to do more with less.

It increases operational capacity. We noticed that it even helped a lot of the C-levels with employee morale and to keep their retention as well. If you enable your FTEs with the tools that they need to do their day-to-day operations, that's naturally going to create growth.

Our clients have absolutely seen a reduction in human error and time savings. As long as the accuracy of your data is there, the bot can learn the business process, based on how you develop it. It's emulating human behavior within graphical user interface automation. We've definitely seen an incredible amount of ROI on that.

The most valuable features are the ease of use and the amount of resources and community that are out there for UiPath. They have all of the information that you would generally pay for with other providers. It's a very easy-to-learn solution as long as you put time and effort into it.

UiPath has a low-code and no-code approach; the user interface is intuitive. It's something that can generally be used by either a business user or anyone that has a high-level understanding of IT.

We use UiPath's Apps feature. Depending on the applications that we're looking to build and connect users with, or any of the existing connectors or apps that exist with the UiPath, we definitely utilize this.

The Academy is a huge catalyst for allowing your business users or your IT users to learn the solution at their pace. It's a very intuitive Academy that's provided free of charge. It's something that really enables the organization to help them develop citizen developers. Enabling users is the biggest hurdle that a lot of RPA users or anyone that's looking to implement RPA is going to be facing. UiPath has a tremendous amount of training and information that's out there through their Academy. It's definitely attracting a lot of organizations to lean towards UiPath.

The biggest value we've seen from the Academy is the amount of operational capacity that it allows for organizations to do more with less. Anytime you look into or embark on an automation journey, you're really looking to drive efficiency through automation. That is something that's really needed as you start to go into 2022 and post-pandemic.

There should be a little bit of a longer trial version. I know that their existing trial version is around 30 days. I think it would be very beneficial to make that a 60 day trial for active POCs.

We have been using UiPath for three and a half years,

The stability of the solution is really improving itself from where the organization really started to embark on automation. Year over year, they've added new features, and really what made automation more of an omnichannel approach.

It's not just another tool to develop bots, but it's a tool that has process mining and tax task capturing. It's something that only comes in with an end-to-end approach, rather than other RPA tools in the market that only have point solutions just for development and really don't have an end-to-end solution.

Scalability is something that is quite remarkable at this point with their cloud solution. Growing your RPA footprint doesn't really propose a tremendous amount of a challenge anymore. Their cloud approach is going to definitely help them move forward in 2022 with a good amount of growth.

I found the initial setup to be fairly easy. If there were any complexities, I know that they have great support, resources there internally to again guide you through that automation journey.

The form of engineers that they have, as far as the level of understanding and so forth, is quite remarkable. That is where they're really leading the market.

They should provide a clearer and more of a definite approach for any organization that wants to sign beyond a one-year, two-year, or three-year contract.

A little more visibility and more clarity would help, even for the partners. There should be more visibility into the price measure.

Compared to Blue Prism and Automation Anywhere, in terms of the pros, UiPath has built a great community around the solution. The amount of training provided by their Academy is something that is really helping them scale the organization. That's where Blue Prism and Automation Anywhere can take some notes from UiPath, as far as what they're able to provide to the market.

Ease of use is something that is definitely moving the business users into adapting UiPath at a much greater scale. Simply because it requires less technical knowledge.

Someone without an actual IT background can come in and start developing their own bots to help them from a day-to-day basis. Those are the pros. Obviously, the cons are that those other organizations can start providing a little bit more information to their prospects. Even as a partner, sometimes it becomes challenging.

The number one piece of advice that I can give anyone that's embarking on automation is that automation is something that's been proven. It comes down to why wait and automate today, and whether it's going to be a low, medium, or high complexity bot. That's something that organizations need to embark on it now, instead of waiting. 

I would rate UiPath a nine out of ten. To make it that 10 they should provide a little more clarity on their subscription and pricing market.

We do product downloads, accounts, updates, maintenance, a lot of operation stuff, reading emails, responding, organizing stuff to send, etc.

It's definitely added some efficiencies. It's added the ability to do jobs without having to worry about error handling and process tasks on a daily basis without having somebody having to be responsible for it.

We see UiPath as a money-saving solution. It also saves us man-hours and human error. It affected our ability to automate processes that are more complex.

The Academy courses are good. That's usually what I start new developers with; to do those and then have them try to do courses periodically to stay up to date and especially when a new release is coming out. The hands-on training is the most valuable part of it. 

We use the solution's error functionality. 

There's a little bit of a learning curve to build automations, especially in the citizen developer world. Usually, the technical people are busy a lot of times, so it's hard to get them trained. But as far as developers, they usually come along pretty well, from my experience.

We could use a little more interaction with users, like with UiPath, the vendor, and support.

I have been using UiPath for two and a half years. 

We had a vendor that kind of offered to do a few, like bring you the UiPath and do some automations for us. We dipped our toes into that and liked what UiPath has, so we kept them.

I would rate UiPath an eight out of ten. 

We have a system to create a multiple orders to perform automation testing. Here, UiPath helps us to create a bunch of orders without the hassle of creating a separate automation suite for this need.

When creating orders manually became a tough job for the user then it needed a benchmark for us to resolve this kind of situation to make teams more agile at work. This motivated us to find a solution to counter this problem in our organization. Definitely, it has helped to make us more agile. 

UiPath has helped us to achieve our goal as we are able to do what we intended to with automation. We are now dependent on UiPath to create the orders instead of having to do this manually. Earlier, this used to happen in a very traditional way and it was time-consuming, but UiPath has helped to perform this task with lightning speed. Now, we have more focus on implementing other things smoothly. 

Scraping data from the application using OCR and other text validation features is amazing in UiPath. These have helped us to create a reliable solution for our needs.

UiPath support needs to be a bit quicker than it is currently. They need to be very quick when they see a customer is struggling with something and taking the step to contact support.

The UiPath team needs to put some effort into improving the support section online. They should also improve the UiPath community forum so that beginners can receive help with activities that they require. 

I have been using UiPath for the past eight months.

Stability is a part where I would definitely rate UiPath a five out of five. It is really the best among all RPA products in this regard. 

We have a small flow that we have automated, but I feel UiPath will not let us down if we increase the capacity.

This is a part where I really think that UiPath needs improvement. They need to take up the issues from customers very quickly and resolve them on the highest priority.

We had not used any other RPA solution before UiPath.

This solution is very easy to set up. There is a bit of a hassle if support is expected from the UiPath team.

We have implemented using our internal team.

Significant manual efforts put into tasks have been reduced and a good amount of time is being saved. Overall, our time savings results in ROI.

The setup cost is minimal as far as other options are considered. 

We did indeed evaluate other options before choosing UiPath. We thought to use Automation Anywhere for our RPA needs but after doing some research, we chose UiPath.

During the evaluation process, we found significant failures when performing tests on exactly the same tasks.

UiPath is the most amazing RPA solution available in the market. Certainly, this gets plus points when it comes to feature versus cost ratio. Therefore, I would highly recommend UiPath because it comes with more stability and reliability than other solutions.

There are some features like different types of recorders. For example, Citrix and desktop are the variants we have in UiPath to solve our problems.

Other than the issues with technical support, I think that UiPath is a complete package for automating solutions in a rapid and fast environment.

We use robotic process automation to automate the business process of the company.

We are using the Oracle JD Edwards. We have automated the HR process for the payroll and payslips.

We used UiPath for the scanning of attachments and uploading/attaching them in the Oracle system automatically. Previously, we used to take a day or two in doing so. Most of the daily human errors are minimized.

We used this for automated internal requests including automatic reconciliation instead of several clicks from the user and automatic correction of the master records or any change required.

It has improved the work process of a task that used to take two days and is now done during the breaks of the employees. This means employees can do other tasks.

It has improved the time it takes to do the bank reconciliation from the system. It now matches the value based on the common transaction number and the reconciliation is done.

Secondly, the attachment of documents to the invoice, which is sometimes missed, is a very basic process to do. It used to take a lot of time, so instead, employees can now do productive work rather than attaching the PDF file to the transactions.

The most valuable features are the UiPath studio tools with the recording feature to capture the navigation of the process on the screen.

The Excel data, which takes a lot of time to upload in software like Oracle and SAP, can be done through the screen instead of the back end.

I personally use the features of uploading the massive records from the front end through the UiPath studio instead of uploading them through the interface table, which sometimes gives an error resulting in having to troubleshoot and check the logs of the application. It has benefits of its own but sometimes in such cases, UiPath is very handy.

It's a very powerful tool but it can still be improved in many ways. In most cases, the results from the software are the same and not variable. This means that we have to define the variable by editing the flow chart. This case happens when we are recording the navigation from the web. Moreover, sometimes there are lots of screens in the process and decision making is required.

I believe in the future this process will be handled by the click of a button or automated in a better way, with minimum human intervention.

I have almost one year of hands-on experience with the product.

UiPath studio and orchestrator are pretty stable unless some human intervention is required within the process workflow.You might face hang or freeze but very minimal.

It can be case to case for the system you are using while i did install it i faced.

The scalability is fantastic.

The customer support is amazing.

We did not have such a process in place before this.

Coming from an ERP background, I did not find the initial setup to be very complicated.

The configuration is easy to do.

We implemented this solution using our in-house team.

We have not calculated ROI to this point.

UiPath is not very pricey. If you purchase an Orchestrator then it's pricey but you receive the benefit that it runs many processes simultaneously.

I did not evaluate other options before choosing UiPath.

I can't wait to have automation with every human in portable devices. It will automate not just the business process but daily life activities.

In our organization (Global Business Services), we do a lot of automations in the Windows environment. In the past, we've used a lot of VBA macros and VB scripts but maintaining support for more than 1000 macros has become a very difficult task. UiPath, as an end-to-end RPA solution, solves many issues and limitations of the previous setup.

We were managing more than 1000 VBA macros and we knew there's even more out there in the business. By deploying UiPath bots, we have standardized the automation approach and it also gave us a centralized view and control of all automations deployed on the platform (Orchestrator).

The drag and drop interface of Studio is very valuable as it minimizes the development time. The Orchestrator is also a very integral part of the package as it allows us to deploy, monitor, and manage all of the bots in the platform.

The capability of creating and using high-density robots makes management simpler and straightforward.

The Studio can be improved by adding certain features like color-coding the activities. By letting the user change the color of the activity box (or by having different default colors for each type of activity), it's easier to identify activities especially when they are nested together.

The Orchestrator can be improved by making the landing page dashboard customizable based on what information and stats we want to see as an organization. The stats shown in the Orchestrator dashboard are very basic. Today, we had to make a separate web app that uses the Orchestrator API just to see the data that we want to see in a format that we prefer. Our business needs visibility on which country the failed/pending bots are servicing and how many jobs were completed based on tower assignments. These stats are not available out-of-the-box in Orchestrator.

My organization has been using UiPath for more than a year now.

The system is pretty stable, the only limitation could be the hardware setup. If there is not enough RAM or CPU power on the machines where the bots are running, then it could result in system crashes.

It's very scalable as you can start with one bot and make it do multiple processes. Adding the next bots is easy too.

We have an assigned Customer Success Manager and he has been very helpful. He used to be a senior developer in UiPath and he's very knowledgeable. 

UiPath is our first official RPA solution.

The initial setup was straightforward. We had to build virtual servers and install UiPath in the machines, then opened up a couple of ports in the firewall and we were ready to go.

We implemented using a vendor team and it took longer than expected despite the initially assessed simple approach. Getting the paperwork done and giving the vendor team access to the system probably took longer.

I don't have direct visibility on the ROI as a different team takes care of it, but since we started using UiPath, we have been more stringent on what kind of automation projects we take in as a developer team.

UiPath has a Community version that is totally free (including Orchestrator) and has all the features. Any organization that wants to get into RPA should try that out and then look into the paid version.

We've had a demo by Blue Prism but ultimately we chose UiPath based on the support we received, as well as its capabilities.

My advice for anybody who is considering this solution is to use the free Community version extensively and make use of the community forums. The RPA Academy is also a great resource, a one-stop shop to get educated in using UiPath and it's also free. Once your organization is ready to scale and go beyond free, UiPath offers reasonable pricing.

We primarily use UiPath to bridge process gaps between various pieces of software. Overall, it is a cost-effective tool to quickly move data and reduce repetitious tasks. For example, we use UiPath to produce SAP reports, format the data and then enter it into reporting tools.

In the departments that use UiPath, they've been able to reduce man-hours spent doing manual processes. This allows our team members to provide value through analytical thought, direct customer interaction, and reduced errors. Overall, it has allowed us to reduce FTE costs while also improving the quality of work the team produces. 

The most valuable feature is the simplicity of the Studio software. It has allowed us to quickly rollout processes. For example, we've been able to train users in as short as one or two weeks and have them produce a usable process within two additional weeks. While many of these processes have been simple "quick wins", they still show the value. 

The setup and licensing process are somewhat cumbersome. Additionally, the Studio publishing is somewhat antiquated within Orchestrator. Overall, it should be a much simpler process to move a process from Studio to production, specifically as an attended Robot. 

We have been using UiPath for more than one year.

Stability isn't a concern with UiPath.

This solution is very easy to scale.

Customer service has been FANTASTIC. Very quick.

We did not use another RPA solution prior to UiPath.

Setup was complex and we had to outsource the IT portion. This may just be because our internal IT team was somewhat unfamiliar.

Our in-house team was assisted through outsourcing.

With our proof of concept, we had already doubled our ROI from the initial year-one cost.

The cost is small compared to the benefit. Licensing can be cumbersome and makes overall pricing needs somewhat hard to forecast, but not too difficult once the tool is scaled. 

We did look at Automation Anywhere but chose UiPath due to it's better Studio software.

We're confident that we chose the best RPA tool.