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Real User
There are multiple testings run on each console

What is our primary use case?

As a system administrator, I have to create a roundup report before the office begins and at the end of the day. The report consists of statuses of each thin client we have. The robot does all the stuff in just 2-3 minutes, saving our 1-2 hours of time done by a dedicated person.

How has it helped my organization?

  • We can now run multiple robots remotely and easily so as to prevent daily checkup failure. 
  • There are multiple testings run on each console by UiPath.

What is most valuable?

Orchestrator, data scraping and academy by UiPath are the best of all, for someone having cloud knowledge can exploit the technology.

What needs improvement?

  • Linux environment is needed.
  • RHEL/Ubuntu support is needed
  • More academy and learning tutorials are needed on Udemy or edX.
Buyer's Guide
UiPath
August 2024
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
801,634 professionals have used our research since 2012.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer999159 - PeerSpot reviewer
Works at a financial services firm with 10,001+ employees
Real User
Powerful set of activities and features created many opportunities for our company to provide automation solutions for customers

What is our primary use case?

Training with automation use cases including files manipulation, web automation and various desktop applications in the supply chain, HR activities, tax, and financial activities.

How has it helped my organization?

UiPath created many opportunities for our company to provide automation solutions for customers due to its powerful set of activities and features.

What is most valuable?

The Orchestrator and many activities such as those related to web automation and information identification within images (OCR), as well as the possibility of integrating external scripts and libraries within the software.

What needs improvement?

  • Adding a "goto" feature
  • Adding "run from this activity"
  • Logging events/warnings to log files in order to follow the execution
  • Simplify Orchestrator.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath
August 2024
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
801,634 professionals have used our research since 2012.
PeerSpot user
Senior Software Engineer at Capgemini
Real User
It avoids and eradicates human errors by automating business processes

What is our primary use case?

  • PMO processes
  • SAP automation
  • Tickets organization
  • HR system management

For example: In SAP, the chain needs to be monitored, and when it fails, it should be restarted. So continuous monitoring was a difficult task. Automating this process saves lots of manual hours.

How has it helped my organization?

It saves time, cost, manual efforts; it avoids or eradicates human errors by automating business processes.

What is most valuable?

  • ReFrameWork
  • Orchestrator
  • Debugging
  • User-friendly
  • Easy to learn
  • Easy to find an error

What needs improvement?

  • Citrix automation
  • Work management
  • Repository of authors for implementing any changes in the code
  • Improvement while navigating in Orchestrator
  • Include export job records option in a different format.

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer: We handle various Clients to Automate Processes.
PeerSpot user
Consultant and Founder at a tech vendor with 11-50 employees
Consultant
Top 20
Supports various interfaces, and reduces human error, but automating is not as easy as it seems
Pros and Cons
  • "UiPath's support for various types of interfaces is the most valuable feature as it aids in automating the end-user systems we want to streamline."
  • "I would like to have the ability to make changes at different stages of the development process without having to start from the beginning each time."

What is our primary use case?

We use UiPath for automation.

As a consultant, we have been involved in many client projects and deployed UiPath using a hybrid model.

How has it helped my organization?

UiPath enables us to implement end-to-end automation.

UiPath's User Community is good.

UiPath helped us reduce our on-premises footprint.

UiPath helped us reduce human error.

What is most valuable?

UiPath's support for various types of interfaces is the most valuable feature as it aids in automating the end-user systems we want to streamline.

What needs improvement?

I would like to have the ability to make changes at different stages of the development process without having to start from the beginning each time.

Automating with UiPath is not as easy as it appears in the advertisements.

For how long have I used the solution?

I have been using UiPath for seven years.

What do I think about the stability of the solution?

UiPath is stable, but not 100 percent reliable. I would rate its stability an eight out of ten. If we need to restart the project, open the file again, or close down the program and open something else, UiPath does not behave consistently every time.

What do I think about the scalability of the solution?

UiPath is highly scalable.

How was the initial setup?

The initial setup is straightforward. The deployment takes around one month.

What other advice do I have?

I give UiPath a seven out of ten.

Maintenance is required. We need to make changes to the code due to updates in the systems on which the automation is running. There are updates in the IT environments, such as operating systems, and also in the UI part. The newer features in UiPath bring new updates, and its components necessitate modifications to the code.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Digitally solution engineer at a tech services company with 51-200 employees
Real User
Has an active and helpful user community, and helps with onboarding new developers
Pros and Cons
  • "In terms of ROI, we are saving more than what the platform costs us. We are at about 1.5 million in savings due to a recent automation. It was a little less than that before. These are soft savings and don't show up on balance sheets. We're trying to work toward automations that actually do lead to hard savings. We've saved about 43,000 hours in a year so far."
  • "Integration is an area for improvement. I still encounter issues with it, like getting errors when I try to use a connection."

What is our primary use case?

We use it for unattended automation. Most of it is centered around finance for various reporting purposes. We also use this solution to move data between systems.

How has it helped my organization?

The biggest improvement is giving people time back in their day. We're still not where we'd like to be with our automation journey, so we don't have the time savings that we would like at the moment. However, we are continuing on that journey and helping to free up users and allowing them to work on things they want to work on.

What is most valuable?

The Excel integration is definitely good. We use that a lot because our finance department uses Excel. Overall, I really like Studio and unattended automation. Automation Cloud is very good as well. The platform as a whole has been good for us.

I like the UiPath user community, and the forums are really good. Most of the time, I can find answers there to any issues I'm having. The UiPath forums are very active, and I like seeing the employees in there as well.

We onboard any new developers that we have for RPA using UiPath Academy. It reduces the amount of training time in which the RPA team is involved because the Academy courses can take care of a lot of the fundamentals on UiPath.

What needs improvement?

Integration is an area for improvement. I still encounter issues with it, like getting errors when I try to use a connection.

For how long have I used the solution?

We've been using it since 2019.

What do I think about the stability of the solution?

I have no complaints regarding the stability of UiPath. We have never had any issues with regressions or weird bugs.

What do I think about the scalability of the solution?

We're still in the early stage of our journey with UiPath. Right now, we have six unattended robots and about 25 processes running on those, which is not at a scale where we might see issues. However, I have no complaints with regard to scalability so far.  Also, achieving the scalability we may need seems pretty straightforward.

How are customer service and support?

UiPath's technical support is on par with that of other companies. We seem to spend a lot of time sending logs back and forth, and because of that, I would give technical support a rating of seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was not too bad. We started in the finance units since they were the ones pushing for RPA, and they've been our biggest internal customers so far.

What about the implementation team?

We worked with our reseller who guided us through the entire setup. They did a few automations for us until we had that practice in-house.

What was our ROI?

In terms of ROI, we are saving more than what the platform costs us. We are at about 1.5 million in savings due to recent automation. It was a little less than that before. These are soft savings and don't show up on balance sheets. We're trying to work toward automation that actually do lead to hard savings. We've saved about 43,000 hours in a year so far.

What's my experience with pricing, setup cost, and licensing?

The licensing makes sense, but it does lead to a few adoption issues when a lot of the licenses are per user. Convincing some of our business units to pay for user licenses for either Action Center or attended robots can be a roadblock.

Which other solutions did I evaluate?

We looked at Blue Prism. The biggest reason for going with UiPath is that we are a heavy .NET shop. Therefore, the fact that UiPath is based on .NET and that we can write our own custom activities in C# bar and Visual Basic were big factors for us. It meant that we would be able to adopt UiPath faster and that it would fit with our current Microsoft stack as well. We also liked where the UiPath platform as a whole was going, becoming not just RPA development but integrations as well. In comparison, Blue Prism seemed to have stuck with RPA and not expanded much beyond that.

What other advice do I have?

Take a look at UiPath's platform as a whole and what it can do aside from just RPA automation. I would also advise you not to discount the tech stack. Overall, I like the platform, and I think it's headed in the right direction. Because of that, I would give it a rating of nine on a scale from one to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Co-Founder at Beta Edge Technology Limited
Real User
Easily pick out process bottlenecks, inefficiencies and areas that can be automated.
Pros and Cons
  • "Transformational processes are well managed, including exceptions, so that adds to the stability. Also, you can scale out from one bot to tens of thousands, so automation is quite easy with UiPath."
  • "It would also be great to have UiPath Insights included in the free Orchestrator. The Insights module is currently only available for paid licenses. It would be great for developers to have it included in the free version, because then we could try it out."

What is our primary use case?

Our primary UiPath use case is reconciling data and getting data from the web and writing to either Excel or our system. The automations are very reliable. 

What is most valuable?

Task Capture is quite a helpful feature because it is easy to design a process flow with it. All you have to do is just capture it and then do the manual process. It then gives you the process flow and the process definition document, PDD, so it saves you a lot of time.

What needs improvement?

The database connectors I found are not fully free and expire after 30 days. That is something I would like looked at for MongoDB specifically. With regards to this, I was working on a project that needed a robot to read data from a MongoDB database. To achieve this, I used the CDATA ODBC driver because I couldn't find a direct Activity to achieve this from Studio. See the link to the CDATA ODBC driver for UiPath here https://www.cdata.com/kb/tech/...

It would also be great to have UiPath Insights included in the free Orchestrator. The Insights module is currently only available for paid licenses. It would be great for developers to have it included in the free version because then we could try it out. 

For how long have I used the solution?

I have been using UiPath since May 2018, and have recently worked with UiPath Process Mining. I am currently not very actively using this tool because the projects I'm on at the moment are using Power Automate. However, I do look at it once in a while.

What do I think about the stability of the solution?

UiPath is quite stable. I have not seen any inconsistencies come up because even exception handling is well set up in case of bad themes. Transformational processes are well managed, including exceptions, so that adds to the stability. Also, you can scale out from one bot to tens of thousands, so automation is quite easy with UiPath.

What do I think about the scalability of the solution?

Very scalable

How was the initial setup?

The initial UiPath setup is straightforward. You just go on the cloud, create an account, and you get the Orchestrator right away. From there, you can download the Studio. So once you build the automation, you just publish it from the Studio and you can run it. It's a very seamless process.

What about the implementation team?

There is no need to hire an external team. You can do everything yourself. Also, the forum is quite busy and active. You can get a lot of helpful material there.

What was our ROI?

I cannot give actual figures, but I have seen a return on investment especially in processing invoices. It used to take us a week to read certain invoices into Excel but now it takes us only a day. So we are saving five Mondays in a week and 30 or 40 a month. 

What's my experience with pricing, setup cost, and licensing?

From what I hear, UiPath's licensing costs are a bit high, but I can't evaluate that information because I haven't actually experienced the cost. We are using a free version at the moment. A good thing about the Community Edition is that they allow you to deploy even as a company as long as revenues are below $5 million I think.

What other advice do I have?

I recommend automating the small processes in the Community Edition. This is the best way to evaluate how scaling would go within your organization. 

It is also important to fully understand what you want to automate. I also recommend trying the Process Mining feature to make sure you are able to pick up areas of automation within the organization's processes before committing to paying for automation. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Technical Writer at a cloud solution provider with 51-200 employees
Real User
Saved me significant time on a weekly basis and averted the need to hire someone to do mundane tasks
Pros and Cons
  • "The desktop Assistant tool provides a personal automation launchpad so that you can easily access and run automations. That's important because you don't have to go to someone every time you face a problem, or every time you have to run an automation process. It helps make you independent so that you can do your own tasks."
  • "It was quite new for me and it took time to adjust to it and understand it. At times, some processes took longer with the tool, initially. But when you do them on a regular basis, you understand it better and it takes much less time. Setting up the systems could be difficult initially. It would be better if it were more user-friendly for non-technical users."

How has it helped my organization?

We used to maintain a lot of Excel sheets for lead generation and other activities. UiPath helped us to automate those processes and clear our workloads so that we could focus on other main tasks.

It saved a lot of time on tasks that could be quite redundant. Fetching data and maintaining the machines and regularly updating them. That's the only thing that I was using it for. Using UiPath saved me about 10 to 12 hours on a weekly basis.

It allowed me to delegate mundane tasks to personal automations and to focus on more important tasks. By not having to do tasks that don't add value or skills, I could focus on tasks that were more important and that added value to my skills or targets. That brings much more satisfaction.

Also, the ability for employees to delegate mundane tasks to personal automations meant that we did not have to hire a person dedicated to doing those particular tasks. We could use the tool to do those tasks. It helped save those costs. On that front it helped in business operations.

UiPath was quite useful in terms of getting data from thousands of webpages online and arranging it in a predefined format. You can easily create robots and define operations in UiPath.

What is most valuable?

I come from a non-technical background. You need a little bit of technical knowledge to use it. We had a demonstration of how to use the platform, but it's easy to use. It helps in automating tasks which otherwise you would have to do manually.

The desktop Assistant tool provides a personal automation launchpad so that you can easily access and run automations. That's important because you don't have to go to someone every time you face a problem, or every time you have to run an automation process. It helps make you independent so that you can do your own tasks.

Other things I like about it include:

  • Its dashboard is quite easy to use and you don’t need to have a programming background to understand it.
  • You can record screens in Excel and download it from the cloud.
  • You can also get quite a load of data from the web and use it for your processes without any manual effort.

What needs improvement?

For me, it was quite an effective tool because I hadn't used any automation tool previously. It was quite new for me and it took time to adjust to it and understand it. At times, some processes took longer with the tool, initially. But when you do them on a regular basis, you understand it better and it takes much less time. Setting up the systems could be difficult initially. It would be better if it were more user-friendly for non-technical users.

For how long have I used the solution?

I used UiPath for less than one year.

What do I think about the stability of the solution?

It's quite stable and reliable. We had no issues.

How was the initial setup?

I wasn't involved in the initial setup of UiPath in our organization, but I think it took less than a month to deploy it. It's also an ongoing process after deployment. There are a lot of things that need to be done.

About 10 to 15 people were using it in our organization. The users were mainly in IT where they were using it for central management and other automation purposes.

What was our ROI?

The fact that we didn't have to hire a resource specifically for doing certain tasks is how the ROI could be calculated. It also saved time for the existing employees.

What other advice do I have?

There is a trial version available. You can go for the trial version first and then buy it and scale it per your needs. Try this tool. Go for it. It's definitely worth a try. If yours is a large organization, try the Community Edition first to get the hang of it. After that, move on to its Enterprise version.

What I learned from using UiPath is that there are tools available in the market that can essentially make your life a lot easier. You don't have to worry about doing certain tasks, maintaining them, continuously updating them. Their backups are always available, even if you lose something. They are always easily accessible on any device.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1250673 - PeerSpot reviewer
Works at a tech services company with 501-1,000 employees
Consultant
Reduces processing time without sacrificing quality and has good support
Pros and Cons
  • "UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs."
  • "One scenario where it is not great is on remote desktop automation, where applications are not directly accessible."

What is our primary use case?

UiPath is the go-to tool if you need to automate tasks that can be combined to create an automated process. We provide services to customers using UiPath. They come to us with their needs, be it to improve performance, accuracy, or reduce costs, and we help them by automating processes that, most of the time, consume too much in terms of unnecessary human resources.

How has it helped my organization?

We have many successful cases where the customer has noticed an important reduction in processing time while also maintaining excelent quality.

What is most valuable?

This solution is especially efficient if the process being automated involves legacy applications that do not and can not be automated using APIs.

UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs. 

What needs improvement?

One scenario where it is not great is on remote desktop automation, where applications are not directly accessible. It does, however, have some features to facilitate this kind of automation and definitely stands out from the competition because of things like that.

For how long have I used the solution?

I have used UiPath for the last nine months.

What do I think about the stability of the solution?

The product is very stable and no weird behaviours should be expected.

What do I think about the scalability of the solution?

This solution is extremely scalable. It has a cloud platform to manage the workforce and can work with parallelism.

How are customer service and technical support?

The support team responds fast and seem to be interested in solving problems.

Which solution did I use previously and why did I switch?

I have used Kryon.

How was the initial setup?

The initial setup is not really complex.

What about the implementation team?

We implemented UiPath through a vendor and they seemed to be experts.

What was our ROI?

Our ROI varies from project to project.

What's my experience with pricing, setup cost, and licensing?

There are different licensing options and you should study which one better suits your company's needs.

Which other solutions did I evaluate?

We did not evaluate other options because we work with the tools that our customers buy and we do not get a say in what they acquire.

What other advice do I have?

There is no doubt why UiPath is the market leader, it is very robust, flexible and has great learning material and documentation. The team and community behind this product are amazing.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2024
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.