We mostly provide VxRail for companies that need to integrate different solutions. It's an embedded solution with storage, computing, and networking parts. Most customers use it because for integration. Our clients are mostly government agencies, educational companies, and enterprise labor.
Station Manager at a tech services company with 51-200 employees
Deployment is simple because everything is already built into the finished product
Pros and Cons
- "Depending on your architecture type, it's simple to manage and implement VxRail compared to other solutions. That's why most of our customers use it."
- "Depending on your architecture type, it's simple to manage and implement VxRail compared to other solutions."
- "Sometimes during implementation, you can some scripting errors. And there are some issues when we update the version. There are some issues like the version will not get updated or stable at some time. Dell needs to resolve these problems, we don't waste time fixing them."
- "Sometimes during implementation, you can some scripting errors. And there are some issues when we update the version."
What is our primary use case?
How has it helped my organization?
Depending on your architecture type, it's simple to manage and implement VxRail compared to other solutions. That's why most of our customers use it.
What is most valuable?
The most valuable aspect of VxRail is its management capability, especially during deployment. It has so many built-in features.
What needs improvement?
Sometimes during implementation, you can some scripting errors. And there are some issues when we update the version. There are some issues like the version will not get updated or stable at some time. Dell needs to resolve these problems, we don't waste time fixing them.
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VxRail
May 2026
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For how long have I used the solution?
We've been actively implementing VxRail solutions for different projects at various companies for two years, and we've worked with several series of VxRail solutions.
What do I think about the stability of the solution?
VxRail is very stable, and you can upgrade it as needed. It will prompt you to update if there are any updates available.
What do I think about the scalability of the solution?
VxRail is scalable. You can add up to 64 nodes in a single cluster. Anytime you need to scale up or scale out, you can add hard disks on the node or you can add the node itself to the cluster. The scale depends on the customer's requirements. They put out a bid proposal and based on that, we propose the solution they need. It's VxRail most of the time. We first visit their site and look at the solutions in their existing environment. Then based on that, we provide the best solution, which is usually VxRail.
How are customer service and support?
Dell support is proactive. I'm happy with their support. They're active and supportive.
Which solution did I use previously and why did I switch?
In addition to this hyperconverged solution, we have implemented CI Converged solutions, which is a Dell EMC product. However, we recommend the HCI solution for most companies.
How was the initial setup?
Deployment is simple because everything is already built into the finished product. Implementation will not take as long as other products. The management is also straightforward. It has its own support that integrates directly through the network with the vendor. The vendors can automatically log into the system and support the customer. This and other features make VxRail more accessible to our customers.
I've deployed it so many times, including the mounting, nodes, cabling, visualizing, and configuring everything until it gets into production. The full deployment takes a day at most. The maintenance can either be physical or software maintenance. If there are any issues with the physical part, we do the RME process to get the hardware directly from the vendor. If there is a software issue, it's usually an issue we've seen before, so we can troubleshoot it ourselves. If there are any issues we can't resolve, we create a support ticket for the vendors to log into the system and do the maintenance directly.
What other advice do I have?
I rate VxRail eight out of 10. It's a good solution compared to the three-tier architecture, especially for companies that need educational sector services for VDI solutions. It's better to base this on Dell EMC. In the computer, this three-tier architecture is like a docking sensor in your box solutions to use, implement, and manage.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Center Solution Manager at a computer software company with 51-200 employees
It's easy to implement and expand
Pros and Cons
- "VxRail can manage the whole cluster at the same time, so it's easy to expand. VxRail has more features vSAN ReadyNodes that make it easier to implement from scratch."
- "The most valuable aspect of VxRail is its ease of implementation."
- "if we're looking at costs, Nutanix will win because it allows flexibility in the type of hardware you can use."
- "There are multiple things that have space for improvement. The most important are the features related to VMware, vSphere, vCenter, etc."
What is our primary use case?
I work for a telecom company, and we're using VxRail internally.
What needs improvement?
There are multiple things that have space for improvement. The most important are the features related to VMware, vSphere, vCenter, etc.
For how long have I used the solution?
We've been using VxRail since it was released around five years ago.
What do I think about the stability of the solution?
VxRail is stable.
What do I think about the scalability of the solution?
VxRail is scalable. There have been few problems with VxRail in general. We've had some tickets, but it's generally okay.
How was the initial setup?
The most valuable aspect of VxRail is its ease of implementation. It's not like the ReadyNodes. When you create the adjacent file and manage it with the customer, then the implementation will not take much time. VxRail can manage the whole cluster at the same time, so it's easy to expand. VxRail has more features vSAN ReadyNodes that make it easier to implement from scratch.
What's my experience with pricing, setup cost, and licensing?
Once we get a deal registration, we'll be fine.
Which other solutions did I evaluate?
We've looked at alternatives like Nutanix and VMware vSAN ReadyNode. In terms of management, VxRail is much more expandable. VxRail manager's built-in monitoring tool is a nice feature available in VxRail, but not in ReadyNodes. We don't see many features missing in VxRail but present in other solutions.
Nutanix is a good competitor for VxRail, and Nutanix's software is helping to position it in the market better. Nutanix's software is better than vSAN's, but VxRail is better overall. However, if we're looking at costs, Nutanix will win because it allows flexibility in the type of hardware you can use.
What other advice do I have?
I rate VxRail nine out of 10. VxRail is well-positioned in the hyperconverged infrastructure segment, but I still think there is a place in the market for Nutanix.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Director of Information Technology at a logistics company with 10,001+ employees
Highly stable, efficient, and great performance
Pros and Cons
- "VxRail has high performance and has great efficiency. There is a single place for us to manage all of our virtual machines. The ability to right-size instead of overcommit VMs is a large benefit."
- "VxRail has high performance and has great efficiency."
- "We do not use the storage part of VxRail, we use Pure Storage to map out the VxRail because the disk performance from Pure Storage was far better than the performance of the disk on the inside of VxRail."
- "We do not use the storage part of VxRail, we use Pure Storage to map out the VxRail because the disk performance from Pure Storage was far better than the performance of the disk on the inside of VxRail."
What is our primary use case?
We have VxRail for Hyperconverged infrastructure for our Windows and Linux VMs. We have the vRealize Suite which helps us with lifecycle management and forecasting our environments.
What is most valuable?
VxRail has high performance and has great efficiency. There is a single place for us to manage all of our virtual machines. The ability to right-size instead of overcommit VMs is a large benefit.
What needs improvement?
We do not use the storage part of VxRail, we use Pure Storage to map out the VxRail because the disk performance from Pure Storage was far better than the performance of the disk on the inside of VxRail.
I have found that Dell sales are the worst part of the organization or the blemish of their solutions. When they tell you, you are receiving something, and then down the road, you find out you actually have to buy something else in order to have the intended functionality it can be frustrating. We should have been told when purchasing this solution that we needed to purchase VMware Tanzu for private clouds.
For how long have I used the solution?
I have used VxRail within the past 12 months.
What do I think about the stability of the solution?
VxRail is highly stable. I would rate VxRail a ten out of ten for stability.
What do I think about the scalability of the solution?
The solution is scalable, it has the ability to scale up but if you go and you add clusters it can get a bit difficult. If you are adding everything new, you only add it, and then it becomes a part of a cluster, but if you started off with a small four-cluster and then you have a 12-node cluster then you want to move those machines, it can take some work.
How was the initial setup?
The installation is straightforward we have never had a problem. They could improve on the process of adding clusters. For example, when you want to add a four-node cluster to a 12-node cluster, there is a whole lot of resetting we have to do on that cluster and put it back on. We do not understand why you can not add a cluster into the same management interface. This is something they should look into.
What other advice do I have?
The only advice that I would give to those wanting to implement VxRail is to make sure that they look at what comes with the VxRail package. For example, Dell offers vRealize, which is not private cloud. They mistakenly will say that it is for private cloud but all vRealize offers are lifecycle management, the ability to do costing, and everything between public cloud and a private cloud. They will tell you that you have to buy VMware Tanzu in order to get the private cloud features. When they initially sell VxRail as hyper-converged infrastructure, they also sell it as your private cloud but there is no private cloud functionality. You have to build that on.
I rate VxRail a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Co-Founder and CEO at PT Eugenea Kreasi Utama
Powerful, user-friendly, and easy to manage
Pros and Cons
- "Updating the product has been very easy."
- "VxRail is a hyper-converged infrastructure that delivers a solution with full performance, is scalable and easy to maintain, with great replication capabilities, is user-friendly and easy to navigate, and we have had zero problems so far as it is quite reliable."
- "The cost is quite high. It's a very expensive solution to run."
- "The product is very, very expensive, even when you are renewing."
What is our primary use case?
We're using three nodes appliance.
What is most valuable?
VxRail is a hyper-converged infrastructure that delivers a solution with full performance. It's scalable and easy to maintain.
The replication capabilities have been great.
We find the solution easy to manage.
The product is user-friendly and easy to navigate.
We have had zero problems so far with this product. It's quite reliable.
There is good support on offer.
It's a very quick product.
Updating the product has been very easy. Often, they let us know that there is an update pending so we can expect it.
The features are very powerful.
There are a lot of great features on offer.
We've found the scalability to be very good.
The solution is stable.
What needs improvement?
The cost is quite high. It's a very expensive solution to run.
For how long have I used the solution?
We purchased the solution originally in 2017. We've been using it for about four years or so at this point.
What do I think about the stability of the solution?
The stability of the product is great. We have not had any issues whatsoever and find it to be very reliable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
VxRail is easy to scale out. That said, from 2017 until now we're using just three nodes. We haven't upgraded our VxRail to scale. Therefore, we haven't personally scaled.
How are customer service and technical support?
Dell EMC support is very, very good. They offer lots of useful information and are very friendly. We find them to be helpful and supportive. We're quite satisfied with the level of service they provide. They offer very good after-sales support. YOu can even invest in premium support.
What's my experience with pricing, setup cost, and licensing?
The product is very, very expensive, even when you are renewing. It's a problem for us as management is complaining about the price.
What other advice do I have?
I'm a customer and an end-user.
I'd recommend this solution to others. It has a lot going for it in that the performance is good and it's reliable. They have great after-sales support and is generally easy to maintain. However, it is a very expensive option and a company needs to be prepared for the price tag.
I'd rate the solution at a nine out of ten, however, if the pricing was a bit more reasonable, I would rate it higher.
Overall, I'm very impressed with the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Infrastructure Manager at Pun Hlaing Hospital
Good integration, straightforward installation, and feature rich
Pros and Cons
- "I have found that the admin deployment, monitoring off-premises, and the many services important features. Additionally, the solution has good integration."
- "VxRail solution provides hassle free deployment for a small IT team and also provides high availability and scalability for future extensions."
- "The solution is okay to scale vertically but a bit difficult to expend horizontally. For example, increasing RAM."
- "The solution is quite efficient for scaling horizontal but will be a bit difficult to expand vertical where only a certified engineer can be authorized, for example, increasing RAM and storage."
What is our primary use case?
We are using this solution for our business-critical application.
How has it helped my organization?
VxRail solution provides hassles free deployment for small IT team. It also provided High Availability and Scalability for future extensions.
What is most valuable?
I have found that the professional deployment services from Dell EMC, monitoring Services likes Secure Remote services , and the many others services such as patch updates. Additionally, the deployment team has demonstrated the best practice approach for the appliances.
For how long have I used the solution?
I have been using the solution for one month.
What do I think about the scalability of the solution?
The solution is quite efficient for scaling horizontal but will a bit difficult to expand vertical where on the certified engineer can authorized. For example, increasing RAM and storage.
How was the initial setup?
The installation was straightforward and took approximately five days to implement the whole stack.
What about the implementation team?
We used Dell EMC team together with local vendor team to implement the solution and we have two engineers to do the maintenance. Their knowledge and skills are outstanding.
What's my experience with pricing, setup cost, and licensing?
There is a license required for this solution.
What other advice do I have?
I would recommend this solution to others. This solution is for people who want to simplify the whole virtual data center. Initially, if you want to use virtual data center, you need to buy hardware and the license separately. After combining everything together, if anything happened to each product, you need to do a lot of troubleshooting and communicate with different parties . With this solution, it is quite straightforward. You can have a deployment team come and install it for you within a week if you provide the correct configuration. This will save you a lot of time.
I rate VxRail an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Centre and HCI Solutions Lead at a tech services company with 51-200 employees
Great performance, easy to scale, fairly stable, and very useful for scale-out upgrades
Pros and Cons
- "There are so many features, but if I have to choose, I would go for scale-out upgrades and performance. Scale-out upgrades are very valuable. Typically, when customers engage in virtualization, they're committing themselves to run many virtual machines on a fewer number of hosts. They'll have five or six hosts, and they will run all their virtualization on vSphere. They could be having anywhere from 50 to 100 or even more virtual machines. Once all these go into production, getting downtime or getting planned maintenance windows is extremely difficult. It is something that typically businesses will frown upon. With VxRail, you can just go ahead and add a node without disrupting the existing environment, which works very well. That's why scale-out upgrades are a key feature. Its performance is also valuable. It delivers a very high number of IOPS for a hybrid configuration or an all-flash configuration. The processors that are available in the Xeon family are very powerful. They are multi-core with typically 2 gigahertz, 2.4 gigahertz, or higher frequency, so the performance is very much appreciated."
- "With VxRail, you can just go ahead and add a node without disrupting the existing environment, which works very well."
- "It would be nice if its installation can be simplified, but it is currently not too bad. They can provide deduplication and compression in hybrid configurations. To the best of my knowledge, these features are not there, and it would be nice if these are added. Some of its competitors already have these features, so it will help VxRail to have a better feature set and compete more effectively."
- "Its installation can be a little complex, but it is not bad."
What is our primary use case?
It is used for server virtualization. Most of my work is around server virtualization. There has been a lot of interest lately in virtual desktop interfaces but not much is happening there. Most of the customers come for server virtualization. They generally have three-tier architecture running VMware vSphere, and they are looking to upgrade their technology for different reasons, such as performance or hardware being the end of life. Our customers are mostly using the new versions of this solution.
What is most valuable?
There are so many features, but if I have to choose, I would go for scale-out upgrades and performance.
Scale-out upgrades are very valuable. Typically, when customers engage in virtualization, they're committing themselves to run many virtual machines on a fewer number of hosts. They'll have five or six hosts, and they will run all their virtualization on vSphere. They could be having anywhere from 50 to 100 or even more virtual machines. Once all these go into production, getting downtime or getting planned maintenance windows is extremely difficult. It is something that typically businesses will frown upon. With VxRail, you can just go ahead and add a node without disrupting the existing environment, which works very well. That's why scale-out upgrades are a key feature.
Its performance is also valuable. It delivers a very high number of IOPS for a hybrid configuration or an all-flash configuration. The processors that are available in the Xeon family are very powerful. They are multi-core with typically 2 gigahertz, 2.4 gigahertz, or higher frequency, so the performance is very much appreciated.
What needs improvement?
It would be nice if its installation can be simplified, but it is currently not too bad.
They can provide deduplication and compression in hybrid configurations. To the best of my knowledge, these features are not there, and it would be nice if these are added. Some of its competitors already have these features, so it will help VxRail to have a better feature set and compete more effectively.
For how long have I used the solution?
I have been off and on working with VxRail for more than three years.
What do I think about the stability of the solution?
It is fairly stable. There are no showstoppers as such.
What do I think about the scalability of the solution?
It is easy to scale, but typically, it involves adding more nodes. So, there is an investment from the customer side. They have to have the budget for it, and then scalability is not an issue.
We are focused on all segments. Some of our customers start off with something as small as a three-node cluster, and we also have large enterprise customers who start off with 10 or 12 nodes.
How are customer service and technical support?
I don't interact with their technical support.
How was the initial setup?
Its installation can be a little complex, but it is not bad. If you plan it well and stay in touch with the customer about requirements, it is not difficult. For an implementation project, it is a standard practice for us to work very closely with the customer. It is definitely not as complicated as deploying a three-tier architecture with SAN storage, SAN switches, and those kinds of things.
In terms of maintenance, it usually requires version upgrades. When a VxRail cluster is already in production and in use, these things are discussed very deeply with the customer, and whether to go for an upgrade or skip it is decided based on the consultation with the customer. It depends on a whole lot of things, and the customer is the key in deciding such things. You have to consider the following:
- What is the business cycle at that point in time?
- What is the workload on the virtual machine?
- Is this the right time to carry out the upgrade?
- Is the upgrade really necessary?
- Is the upgrade going to impact any of their applications?
What other advice do I have?
I would definitely recommend VxRail. If you have a heavy investment in VMware software infrastructure, it is definitely useful.
I would rate VxRail an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Sr. Infrastructure Engineer at CSL Behring
An entire datacenter in one box
Pros and Cons
- "VxRail does not require fiber switches or external storage. It's easy to replace and manage. It's centralized management through VxRail Manager."
- "I'm really pleased with the technical support because it's centralized."
- "Sometimes during the upgrade process of VxRail, we experience errors that have nothing to do with reality and I cannot troubleshoot them without calling Dell and bringing in an engineer to figure it out."
- "Sometimes during the upgrade process of VxRail, we experience errors that have nothing to do with reality and I cannot troubleshoot them without calling Dell and bringing in an engineer to figure it out."
What is our primary use case?
The big portion of it is the VDIs, XenDesktop VDIs. I would say that our biggest deployment for VDI is approximately 15,000 users.
Our team actually maintains the solution and deploys the updates, etc. We have two people that handle all maintenance-related issues. Mostly me but I have support from another person.
What is most valuable?
VxRail does not require fiber switches or external storage. It's easy to replace and manage. It's centralized management through VxRail Manager.
What needs improvement?
The upgrade process is still not finished up. Sometimes during the upgrade process of VxRail, we experience errors that have nothing to do with reality and I cannot troubleshoot them without calling Dell and bringing in an engineer to figure it out.
If the VxRail upgrade fails on one of the particular nodes in the cluster, it doesn't stop, It pauses. When a problem's fixed and you retry it, it starts from the beginning.
For example, If I have 32 nodes in a cluster and I have a problem with the 31st node, I have to start from node 1 to check everything. To get to node 31, it takes up to three hours.
For how long have I used the solution?
I have been using VxRail for three and a half years.
What do I think about the stability of the solution?
Stability is not related to VxRail. It's related to vSAN. Because VxRail has nothing to do with vSAN. VxRail's just aiding automation and the orchestration processes to vSAN, the VMware vSAN. Overall, the stability is pretty good if the hardware is stable.
What do I think about the scalability of the solution?
The scalability is 10 out of 10. I can add or remove hosts at any time. I have no problem with that.
How are customer service and technical support?
I'm really pleased with the technical support because it's centralized. It's not just VxRail support, it's hardware support and vSAN support, VMware support. If I call Dell for any problems relating to VxRail, I don't have to call anybody else.
In any case, if we need VMware engineers, it's just a matter of internally bringing somebody on the call, and then we figure it out together.
How was the initial setup?
The initial setup is straightforward. As soon as I prepare a JSON file I have no problem.
Usually deployment depends on the number of nodes — it's taken up to two hours.
What's my experience with pricing, setup cost, and licensing?
I was not involved in the licensing of this solution.
What other advice do I have?
If you're interested in using VxRail, use your judgment. There are multiple solutions and all of them are geared toward different use cases. Some people will prefer HyperFlex, others will prefer to go with Nutanix, VxRail, or, for god's sake, vSAN ReadyNodes.
VxRail has some limitations. For me, it's limited from doing what it's supposed to do because it's provided by VxRail — it's automated and orchestrated by VxRail. For example, I cannot use VMware Update Manager. I have to use a bundle, which is produced by Dell, and usually, they are at least a month to a month and a half behind VMware.
Overall, on a scale from one to ten, I would give VxRail a rating of eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Engineer at ENPPI
Bundles all components into one package
Pros and Cons
- "We enjoy the ease of management since all of the resources are located on one box — one single point of support."
- "We enjoy the ease of management since all of the resources are located on one box — one single point of support."
- "I would prefer it if each cell had a tool geared toward billing clients."
- "I would like it if there were tools that provided the billing costs; in short, I would prefer it if each cell had a tool geared toward billing clients."
What is our primary use case?
We use VxRail for VDI and for our production environment hosted on VMware. Within our organization, there are roughly 3,000 employees that use this solution.
What is most valuable?
We enjoy the ease of management since all of the resources are located on one box — one single point of support.
What needs improvement?
I host a lot of other clients on my premises, the ACR, and I need to charge them for the services I provide. I would like it if there were tools that provided the billing costs. In other words, this infrastructure or this resource will cost you X amount of dollars. In short, I would prefer it if each cell had a tool geared toward billing clients.
The initial setup for the VxRail economy requires a minimum of three nodes. We might consider building a new cluster with a minimum of four, as not all customers can sponsor for the sub-training number of nodes. In short, to implement VxRail, you need a minimum of three nodes for the initial setup; and the initial setup isn't cheap.
For how long have I used the solution?
I have been using VxRail for two and a half years.
What do I think about the stability of the solution?
VxRail is very stable — it scales up and spins out.
How are customer service and technical support?
I am very satisfied with the customer support.
How was the initial setup?
For the HCI it's quite straightforward; however, in regard to the switches, there is no GUI implemented with the top-rack switches which can make things difficult. Overall, deployment took one week.
Which other solutions did I evaluate?
We evaluated HyperFlex and NetApp. The best part aboutHyperFlex is that it operates on the CDM layer to integrate the VM-ware reports which need an extra 20% of the resources that the box or the production data needs. However, I would say that HyperFlex is more complicated to install than VxRail.
What other advice do I have?
Overall, on a scale from one to ten, I would give this solution a rating of nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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