Worksoft Certify Reviews

The primary use case is more on SAP for automating all our manual business work, as well as doing regression testing. We do end-to-end regression testing on SAP.

The product has worked very well with SAP.

Worksoft is used for manual processes that needed to be automated. This has helped us make our processes be faster and more efficient because there are no manual interruptions or errors.

For my processes, Worksoft makes them faster when creating scripts.

Capture 2.0 is a very good feature, on which we can record very easily and get documentation generation and testing acceleration. 

The product had some UI issues. In the next release I heard the UI issues will be lifted up (version 11), I am excited about it because the product will have more UI features. We are thinking of upgrading our existing Worksoft Certify from 9 to 11, when it is released, as this will be good for the company and help all our users.

The stability is pretty good what I have used sofar with SAP

The scalability is good.

The technical support is pretty good. If you open a ticket, they are able to answer it within 24 hours. They are able to support us.

We previously did manually testing and used other tools. With Worksoft, we can more see the productivity and benefits that it provides. We can also do more testing, making easier for all the users. 

We used the Worksoft for the deployment. They came and helped us. We have a good relationship with them.

Worksoft Certify is an investment. We see value in it more than the money. We see value in it because the user can look at different aspects of testing and what they can do.

This solution has enabled us to automate in order to tremendously save time. Only first time when you are recording and creating the script will you spend some time with it, the rest of the time, you are just executing. If we do one manual process, it could take approximately two hours. The same process using Worksoft probably takes ten minutes.

It help cut test maintenance time too. An eight hour manually project using Worksoft can be done in an hour.

Worksoft is good for SAP to do your automation and testing.

We are not using it for web UI testing.

The primary use case is regression testing and test automation.

We use this solution for end-to-end testing of packaged applications, like SAP, ServiceNow, and some in-house web apps (which we built).

We have already found some defects using the test automation. 

One of the bigger value-adds that we had was extracting data from our warning systems to be inputted into our new learning system.

We automated because of the value. Our business users do a lot of regression testing. They often don't have the time when we need to get the testing done, so this frees them up to do more value-added work for the company.

• Speed, as far as getting tests completed on time. 
• Its ease of use and the value of that. It is a lot easier to maintain test scripts on Worksoft Certify than on other testing tools that we have had in the past.

We have had run ins with some bugs on Business Process Procedure (BPP) and Execution Manager. 

We also did upgrade Worksoft Certify recently to clear up some issues with server fogging.

More than five years.

It scales pretty well.

I would rate technical support as a seven out of ten. Sometimes, we end up going back and forth with Level 1 support. Usually, if we go back and forth, it is email most of the time, and sometimes it is once a day with 24-hour turnaround. We usually understand what they require and trying to give as much information as possible. We still need to tell them to kick it up to Level 2 support or at least have a meeting with them, so we can show them what is going on. Sometimes, it does get a little frustrating, but once we either have the meeting or get Level 2 support, the issue gets resolved pretty quickly.

We had and still use QuickTest Professional from Micro Focus a little bit, but we were approached back in 2008 about getting into Worksoft Certify.

We went with Worksoft Certify because of its ease of use. You don't have to know a scripting language, like with QuickTest Professional. Also, it has ease of maintenance.

The initial setup was not really complex, just a little. We did not understand the full setup; it was just confusing. We really didn't get a full explanation of how things connected together until we actually started to use it. Once, we start using it, things became much clearer.

During the initial deployment where we received execution suite, the necessary information was not really provided. However, it was a fast deployment. We had to meet some deadlines, so people just came in and did the installs, or helped us do the installs over the phone, then afterwards we realized how things were connected.

We used Worksoft for the deployment, who was very good.

We have seen ROI by being able to free up and give time back to the business for other value-added work.

In 2008, we evaluated SAP TAO. The person who came in to do the proof on concept wasn't able to get the test scenario working at all. He had three and a half days to do it, and he couldn't do it. When Worksoft came in, they had the same length of time and were able to get that one plus another one partially working in the same time frame.

Worksoft generally seems to want to make sure you are successful at what you are trying to do. I haven't come across an employee from Worksoft that isn't willing to help. A lot of times you do get that from other salespeople, and that is just not the case from what I have seen from Worksoft. 

The product has a lot of benefits as far as getting testing done. It gives you some value back.

Well, obviously it's the test automation piece of it. Creating our scripts and being able to execute our SAP scripts in order for us to be able to do comprehensive regression testing of our SAP system.

Well, it's definitely reduced the number of defects that we have. Before, when we were manually testing everything, it was unclear to us where changes that we were making, where the impacts were in our system. I mean, we've got very smart people that work here, but they were not 100% on where the impacts were going to occur with their changes.

By automating our scripts, we were able to do more comprehensive testing and therefore eliminate the number of defects that were be introduced into our environment.

There is an impact assessment piece to Worksoft. I think that's one of the pieces that we still struggle to use.

What the tool does is, you can analyze a transport to know where your impacts are. I think that's one of the challenges that we still have -- is just getting a better handle on how to use the Impact Assessment better for us.

In our regression testing, all that, we've got a pretty good handle on that. We identified things. When we run the analyze of a transport, we're not...we've found other ways to do things better.

Four years now.

No. It's been very, very reliable. The only issue, we've virtualized everything. I think the only thing, the only real issue we encountered was with our virtual machines. It was not a Worksoft issue.

It was on our side -- once we worked with our sys-admins to investigate what was going on, they were able to resurrect the issue and we were fine. It was not a Worksoft issue at all. It was something with our virtual environment.

It's been very scalable for us;

Depending on how many licenses, it's all seat licensed. It's not a concurrent license. If you don't have people logged in, more people can't use your licenses from your pool.

You assign those licenses out to people and as you continue to grow, like I was talking about with our virtual machines, we do everything in a virtual environment for all of our Worksoft work.

As we've needed more virtual machines, we've got an image of our Worksoft clients and we just add them into our environment.

3 out of 10 -- You submit an email, so there's not really a hotline that you can call to talk to somebody on the other end.

I had familiarity with several tools out there. Turnkey is probably one that you guys have looked at. I've done a lot with the quality center products in the past...Quicktest Pro.

There's other test automation tools out there. I've got a background with test automation and Worksoft...really it was between Worksoft and Turnkey. Worksoft, we just found ,was going to better meet our needs.

Yeah. That was actually pretty straightforward. When we set up our environment, they gave us a technical support person that really walked through with our system administration team to get everything set up in our environment.

As far as training, they have a very comprehensive training program. I'm sure it's all ... I'm sure it's very good. What we did and what helped us to be very successful is we went through and did live test cases as part of our training.

Instead of spending all the time going through the books and learning the tool in and out, we went through and we got right into creating our test automation with the trainer that they sent out. That hands on experience was, it was priceless. It helped us to be successful and get going with creating all of our test automation.

Make sure...before you start any of your test automation, make sure you have the appropriate support from your business.

What I mean by that is, you have all of your business processes documented. There is a lot of prep work that goes into creating your test automation to make sure you're creating...you're creating your scripts in the most efficient manner. A lot of this testing is done based on your business process. You need to understand your business processes.

It has ability to execute the scripts without any manual intervention. It has ability to run scripts overnight without any human intervention (lights-out testing), which proves to be vital in providing wider coverage in a short time.

We are able to scale up the testing and to address more business-driven projects using Worksoft, which would not be possible with any other tools. The testing organization can cut short its budget, as it is not required to hire more testers for regression testing.

Upgrading Certify takes a lot of time and effort, which is like a small project by itself.

I have used it for two years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 4.5 out of 5.

Technical support is 4.5 out of 5.

We used to use QTP, but the ability of Worksoft in the SAP automation space compelled us to make the transition.

We used the Worksoft director access to test automation.

The tool is easy to use. It is a drag and drop Microsoft type of solution.

Worksoft Certify needs improvement on customization of reporting and how you report final outcomes. It needs more customization.

I have been using Worksoft Certify for  years.

The solution is very stable.

Worksoft Certify is scalable. However, if the final output were more customizable, it would be even more scalable.

Worksoft Certify's technical support is a 3 out of 5.

Positive

The initial setup is straightforward. 

The implementation depends on the client's business. Overall, it is not very complex. It is simple and easy to implement. There is no need for a third party integrator.

We have an annual license for this solution. The product is very expensive.

Choosing this solution is entirely dependent on the specific business requirements, the time required and the budget available. If you are looking for an easy to implement scalable solution, Worksoft Certify is recommended if it works within your budget.

I would rate Worksoft Certify an 8 out of 10.

We are in the retail business, so our primary use case is automated regression testing on our supply chain. It helps us oversee our internal economy, including the warehouse, HR, and the stores. 

We prefer Worksoft over other platforms because it's a low-code solution

We can't get the process intelligence module to work properly. We can't get the impact comment that analyzes the incoming development code to run, either. We've also had bugs in the CTM and execution manager in the past year. It took technical support a long time to resolve this issue. We escalated it so that the vice president of the company was included as well. 

I have used Certify for a few years, but the company has been working with it for five years. 

I rate Worksoft support five out of 10. They have some general issues that they're they're not testing, but when we open a ticket, they give us a hot-patch fix. It seems like they're not testing their products enough. On the other hand, Worksoft support has been responsive to our requests. They've addressed the whole list of issues, so we have no more open tickets. Once they escalate something, they're efficient. 

Neutral

The vendor installed it for us, but there were still many issues. We've reported over a hundred bugs and defects. In that time, we could run stuff, but sometimes it has been standing still. 

Worksoft is reasonably priced. 

I rate Worksoft Certify six out of 10. Before implementing the solution, you need to think about how you will use it because it has so many modules. You should consider how you will use those and do a proof of concept. Worksoft hyped up the process intelligence and impact modules for two years, and they still aren't working for us. Before you buy it, make sure it works in your environment. In the future, I hope they have a more stable product with more internal testing and quality control. 

The primary use case is SAP applications and customized web-based applications. Now, the company is moving into Salesforce, which is something big for us.

I've worked on multiple projects and our customers are very happy using it. The company is also very happy with the tool. 

We have something called automatic processing in SAP. Previously, the company was doing it manually, which used to take hours to days. Now, we have a script that processes 200 to 300 orders per day.

Everything is integrated with SAP and the web, and it works smoothly. However, we are not yet using it for web UI testing.

• The ease of use.
• It is understandable.
• Everything is integrated.

The Capture 2.0 feature is good. Our clients like using it. It does not take long to create documentation. Once the client knows how to use it, they capture the steps, like a recording. They give it to us for putting on the best practices, and we give them back the results. Efficiency-wise, it is pretty good.

I am looking forward to a feature which will be available in the next release, version 11. The search feature, where you can search for any process that you have created. 

I would like BPP to have more filtering options during the report creation. This would make our customers happy.

The product is stable.

The technical support is very good. They are helpful and provide solutions on time and very quickly.

Our customers come up with their requirements, then we come up with a PoC for them. If it works and their happy, they go ahead with it. 

I work with customers for new implementations.

The initial setup is pretty straightforward. There are a few packages that you need to install, then you have the tutorials which guide you on how to do it. It is that easy.

Our customers are saving money.

It saves us time: approximately 50 percent.

We have cut test maintenance time by 70 to 80 percent.

Experience working with the tool and explore the features of it, because I think the Worksoft Certify is the best and can do anything.

All the different kinds of recording features (learn) on the different technology platforms such as Java, SAP, and HTML are its most valuable features.

It facilitates 80% of our regression tests.

We have had problems with an external cloud service (technology is Adobe Flex).

I have used this solution for two years.

There were no stability issues.

There were no scalability issues.

The technical support level is quite high. We are very pleased with its flexibility of services and response time on issues.

Previously, we just had manual testings.

We had quite a slow implementation. The process has given us time to learn and do things in the right way. We have also received good support when we experienced any issues.

The consultant's rate is very high but Worksoft is quite flexible.

We did do a PoC and compared it with other products from SAP and HPE.

Take your time, do a business case and plan from the beginning as to how your organization will work with the test automation.

In the beginning, there will be different technical issues between Worksoft and your business application, which will take some time to fix. You also need good internal support from the people who know the business application. Support from the managers is a must.