Worksoft Certify Reviews

We automated a big end-to-end process: Hybrid to SAP to Manhattan, then back to SAP.

We have web UI automation testing. Hybrid is a type of web UI testing. We have SaaS automation testing, along with CRM testing. We also have Manhattan, which is a third-party application.

We are now trying to automate all our applications: SAP, web, third-party, and legacy. Instead of multiple tools, we have been able to have Worksoft handle a lot of our applications. This has saved us a lot of time and effort. 

The test automation for SAP is very good. It works with the automated dial up menu, which helps us compared to the other marketing tools in SAP.

People who don't have coding knowledge are capable of doing automation with Certify. It reduces coding and scripting dependencies.

We would like it to support mobile automation going forward.

The stability is pretty good.

The technical support is pretty good. However, their first response is usually late. Once they start responding, it will be on time.

Our upgrade last year was straightforward.

We no longer have any manual efforts for our regression testing, which we run on a weekly basis. So, we are saving two resources at 80 hours a week.

I would recommend Worksoft Certify. It is a library for everything. It supports cloud applications, and the market is moving into the cloud.

The Capture 2.0 feature worked very well with the maintenance testing versus the regular development.

We used Worksoft Certify with SAP ECC and Fiori applications in the beginning. We extended that to the ServiceNow application. We have up to 15 modules in ServiceNow with 750 test cases. Our regression testing suite is around a 1000 processes.

Previously, the business was spending a lot of time on processes. So, we started automating and executing these processes on a weekly basis. Last year, we had planned and resourced only one major upgrade, but due to this automation work, we were able to add one extra upgrade.

It provides a lot of time savings. We are always ready to execute a task whenever the business asks us. We saved approximately 7000 hours in 2018.

The solution is easy to use.

The stability has been good, so far.

The scalability has been good. At first, we targeted complete automation only for ECC systems. Then, we extended it to CRM and ServiceNow, not only for the North American region, but for the European and Asian regions, as well. Our company is global, and our next regional rollout will be Latin America.

The level of technical support depends on the engineer who comes to the call. I'm not really happy with it. I want to have quick response for my issues. I'm not the technical person. I'm paying for them to support me. 

They come on, and say, "Oh, so-and-so link is here, go through that link, and make the modifications." I'm not comfortable in making those changes. I want to schedule a call, share my screen, and have them fix it for me. That would be a beneficial time savings for both of us.

We were using UFT before Worksoft and were not happy. UFT was too technical. We wanted to switch over to an easier tool, which was how we switched to Worksoft.

The initial setup went well. It was straightforward. We wrote all down instructions and procedures that we need to have before the installation. Once we had everything in hand, the configuration was easy.

Worksoft did the deployment. They were awesome. 

We worked with Charlene Smith. She did the installation for us.

We saved $1.3 million using Worksoft Certify in 2017. 

Our 2018 numbers aren't available yet.

We are not using Capture 2.0 at this point, because we don't have a Worksoft Analyze license.

This solution came to us as part of IBM ELA Worldwide. The company had ELA at that time and told us that this was part of our ELA, "Why don't you go try it out?" We did a PoC, and we liked it. Without a second thought, we signed up for it.

I definitely recommend Worksoft Certify. We went with a vendor and have seen a lot of problems with it, so go with the best partner for automation. I also want to advise to go with the best practices, as there is a difference technically when you follow the best practices. 

We have integrated Worksoft Certify with Micro Focus ALM. From ALM, we execute some tasks from Micro Focus Quality Center.

Our test maintenance time is really low at this point. In the beginning, we were having around a 30 percent of failure test cases and spending a lot of time on those test maintenance cases. Now, there is less than ten percent failed. We use Execution Manager, and once the execution is done, we spend time on the less than ten percent of failed test cases failed. For the last six months, we have not crossed more than ten percent.

The primary use case is SAP applications and customized web-based applications. Now, the company is moving into Salesforce, which is something big for us.

I've worked on multiple projects and our customers are very happy using it. The company is also very happy with the tool. 

We have something called automatic processing in SAP. Previously, the company was doing it manually, which used to take hours to days. Now, we have a script that processes 200 to 300 orders per day.

Everything is integrated with SAP and the web, and it works smoothly. However, we are not yet using it for web UI testing.

• The ease of use.
• It is understandable.
• Everything is integrated.

The Capture 2.0 feature is good. Our clients like using it. It does not take long to create documentation. Once the client knows how to use it, they capture the steps, like a recording. They give it to us for putting on the best practices, and we give them back the results. Efficiency-wise, it is pretty good.

I am looking forward to a feature which will be available in the next release, version 11. The search feature, where you can search for any process that you have created. 

I would like BPP to have more filtering options during the report creation. This would make our customers happy.

The product is stable.

The technical support is very good. They are helpful and provide solutions on time and very quickly.

Our customers come up with their requirements, then we come up with a PoC for them. If it works and their happy, they go ahead with it. 

I work with customers for new implementations.

The initial setup is pretty straightforward. There are a few packages that you need to install, then you have the tutorials which guide you on how to do it. It is that easy.

Our customers are saving money.

It saves us time: approximately 50 percent.

We have cut test maintenance time by 70 to 80 percent.

Experience working with the tool and explore the features of it, because I think the Worksoft Certify is the best and can do anything.

The primary use case is regression testing and test automation.

We use this solution for end-to-end testing of packaged applications, like SAP, ServiceNow, and some in-house web apps (which we built).

We have already found some defects using the test automation. 

One of the bigger value-adds that we had was extracting data from our warning systems to be inputted into our new learning system.

We automated because of the value. Our business users do a lot of regression testing. They often don't have the time when we need to get the testing done, so this frees them up to do more value-added work for the company.

• Speed, as far as getting tests completed on time. 
• Its ease of use and the value of that. It is a lot easier to maintain test scripts on Worksoft Certify than on other testing tools that we have had in the past.

We have had run ins with some bugs on Business Process Procedure (BPP) and Execution Manager. 

We also did upgrade Worksoft Certify recently to clear up some issues with server fogging.

More than five years.

It scales pretty well.

I would rate technical support as a seven out of ten. Sometimes, we end up going back and forth with Level 1 support. Usually, if we go back and forth, it is email most of the time, and sometimes it is once a day with 24-hour turnaround. We usually understand what they require and trying to give as much information as possible. We still need to tell them to kick it up to Level 2 support or at least have a meeting with them, so we can show them what is going on. Sometimes, it does get a little frustrating, but once we either have the meeting or get Level 2 support, the issue gets resolved pretty quickly.

We had and still use QuickTest Professional from Micro Focus a little bit, but we were approached back in 2008 about getting into Worksoft Certify.

We went with Worksoft Certify because of its ease of use. You don't have to know a scripting language, like with QuickTest Professional. Also, it has ease of maintenance.

The initial setup was not really complex, just a little. We did not understand the full setup; it was just confusing. We really didn't get a full explanation of how things connected together until we actually started to use it. Once, we start using it, things became much clearer.

During the initial deployment where we received execution suite, the necessary information was not really provided. However, it was a fast deployment. We had to meet some deadlines, so people just came in and did the installs, or helped us do the installs over the phone, then afterwards we realized how things were connected.

We used Worksoft for the deployment, who was very good.

We have seen ROI by being able to free up and give time back to the business for other value-added work.

In 2008, we evaluated SAP TAO. The person who came in to do the proof on concept wasn't able to get the test scenario working at all. He had three and a half days to do it, and he couldn't do it. When Worksoft came in, they had the same length of time and were able to get that one plus another one partially working in the same time frame.

Worksoft generally seems to want to make sure you are successful at what you are trying to do. I haven't come across an employee from Worksoft that isn't willing to help. A lot of times you do get that from other salespeople, and that is just not the case from what I have seen from Worksoft. 

The product has a lot of benefits as far as getting testing done. It gives you some value back.

My company brought on Worksoft to assist us with an SAP upgrade in order to make it so the testing was less stressful for business users through automated testing.

We configured Worksoft to setup our SAP testing environment after a refresh by regenerating all of our testing users. This sets them up with the right access, the right approvals, and everything on the back-end so we can do our scripts the next night.

The Capture 2.0 feature recording the process automatically as you go through. It saves everyone a lot of time. It allows the business to give IT the process they go through without having to spell it out so it can be recreated as an ongoing test.

There is a learn functionality where Worksoft learns applications that would be nice if Worksoft expanded its support for other applications that aren't web-oriented.

We have had some stability issues just getting stuff setup. It seems to be pretty stable outside of the web UI. We have had some issues with our testing running into nightly backups of database backups, etc. That has caused some issues, but when we get everything ironed out in a nice, controlled environment, it seems to be pretty good. The web can be a bit finicky sometimes, but it's just that the response times aren't always the same. So, it's a little harder for it to be resilient.

The scalability is really good. We had just talked with Worksoft about if there were any limits in terms of how long your scripts can run for or how many can be running at one time on the database. It seems the only concern is the hardware that you are running it on.

We ran into some issues with the version that we were on during the initial setup. We ran into a bug on one version, then they upgraded us to a new version, and we got hit with another bug. So, they had to put us in a beta. That was a little frustrating. However, besides the bugs that we ran into, the install was pretty straightforward.

It saves us time. It makes it so we are not as worried about changes which are going into the system. We know that we have nightly runs to ensure that things are working. In general, with upgrades, we can always rely on the testing to make sure that certain business processes are working. If they do stop working, we know when/where and can tie that back to changes in the environment easier.

We use the solution in pharmacy and retail.

We focus on automation solutions for SAP, Oracle, and Salesforce. Worksoft Certify is developed and designed to support these platforms. It matches what we want to achieve, providing capabilities in process mining and generating process documentation from these cases. Additionally, it can create RPA bots to execute tasks in production, making it a meaningful tool.

Worksoft developed a tool to support ERP testing. All prebuilt functions are good at steering the application when the test is executed.

Some features are missing from a testing perspective. You need to know how to connect everything to create requirements and stability metrics for the routine.

I rate the solution’s stability a seven out of ten.

You can scale it as you want. Just install it properly. It is suitable for enterprise customers.

I rate the solution’s scalability a ten out of ten.

The initial setup is easy and can be completed in two days. The team provided good support. 

I rate the initial setup a nine out of ten, where one is difficult, and ten is easy. 

They conducted marketing research through some external agencies, which reported an ROI of 583% over a five-year period. This is quite significant. You don't need people to edit test cases manually; instead, it creates and runs tests automatically whenever you wish, even after working hours or at any time.

The tool is worth the money.

The usability of test cases and running tests overnight is a definite advantage of Worksoft Certify. This provides great visibility into the process. One notable feature of Worksoft Certify is its support for SAP migration. For example, it fully supports SAP migrations. Many customers use ECC, which is becoming a legacy and must migrate to SAP S/4HANA. You can create your test cases in ECC and run them later in S/4HANA. It saves a lot of time. Additionally, you can perform parallel testing to ensure that the new functionality implemented in S/4HANA matches the legacy system.

I recommend Worksoft Certify because of its stability. The company has been in business for almost thirty years, maintaining the same customer base. They have a substantial portfolio and extensive experience, contributing to their reliability and effectiveness.

Overall, I rate the solution a nine out of ten.

It is not for the entire automation process. It is mainly for anything which needs to be automated. Instead of just replacing human work, which it is doing now. It also includes robotic process automation for when we are replacing centralize manual work.

Our clients use Worksoft Certify for end-to-end testing of packaged applications and web UI testing of modern applications.

I have been using BPP and Execution Manager for more than seven years. I sell the product to different clients.

It is a great improvement, especially from my client side, where I have implemented it. One of my clients wanted to replace weekend production and support. They were using mini applications that did not need to work on the weekends. So, it was purely replaced with Certify's automation, so they did not need to come into the office on the weekends. This saves a lot of time and frees employees up on weekends.

The tool itself is a great tool. There are some other tool out there which support only web applications as opposed to only Windows-based applications, etc. It is a huge improvement, as it recognizes complex general applications, where most tools won't recognize the objects within them.

It is very easy to use, but there are some places where they need to improve their security. E.g., the BPP tool is just a URL, which does not ask you for a username and password. Anyone can login and can see it. This is a challenge.

Regarding the Execution Manager, which is good, since it comes with a username, password, etc. However, once you are logged inside, anyone can execute anything. It shouldn't allow this. Worksoft should create restrictions at the folder level structures, or somewhere they know they can align only few people to do the job, instead of allowing anyone do anything that they like.

The stability is good.

The scalability is working well for our needs.

The technical support is good. I would like them to get straight to the problem and provide solutions instead of asking a thousand questions.

Worksoft Certify has a very simple language. Our clients want to save on cost and ensure everyone who is manual testing knows it takes more effort.

The solution has cut our clients' test maintenance time for changes, like patches or system upgrades. They used to take a lot of time until the production validation completed. Now, it is just seconds until it is ready, so they can do executions within couple of minutes. 

This solution has enabled our clients to automate and save time (approximately 40 to 50 percent).

The product has saved our clients' money

The product works well with SAP and non-SAP products.

Use this tool. It is really good.

The company is using it across our IT landscape on different projects. We use it to test web applications, SAP mainly. Right now, we're doing a big conversion project. The one that I am working on is a big conversion from an old mainframe system over to SAP. Thus, we are using it to automate all the UAT test cases.

We have also used it in other areas of the company for ServiceNow upgrades and general web design stuff.

For this SAP upgrade or implementation, the business users are creating building blocks in their areas, then they're changing the building blocks into long end-to-end scripts to do a complete end-to-end testing to speed up the UAT. It definitely has a bigger coverage of UAT testing.

• It is user-friendly. We can give the tool to business users, and they're able to use the tool pretty efficiently without a whole lot of training. 
• The reporting features are nice. 
• It is easy to take someone else's work and manipulate it to use yourself. 
  
• It is not heavily code-based, so you can pick it up and automate very quickly.

For Execution Manager, I would like it to be more robust interface and be able to view the remote machines full screen instead of a little window. This would be a great upgrade for us.

I would also like more customized reports without having to print out big reports.

It is a very stable product. When we have had upgrades, it's been pretty seamless. Older versions of our scripts work in the newest update without a lot of rework.

It is very scalable with users. We have business users who are scripting. We have Worksoft developers who do more complicated work. Then, it moves over to the people who do execution and process through Execution Manager, so we have several different layers of users doing different tasks.

The technical support is very good. They are very responsive. When we have created tickets with them, there is usually a 24-hour turnaround time, then we are contacted back. Their interface is good for back and forth communication.

It is not practical to do manual testing anymore due to the volume of it. The amount of data variations is too great to test manually. If we were going to do it manually, we definitely would not have full coverage, where now we can get pretty close to full coverage on our tests.

When you are implementing Worksoft Certify, it is probably best to bring some Worksoft consultants in to help get you setup, and set it properly. Because if you don't get your initial systems, like your folder structures and your naming conventions, set at the beginning, there is a lot of rework to get it to work. We did have to go through that.

We save probably 50 percent of our time. The tool does what it's supposed to do, and we are able to actually work.

Worksoft Certify is a good product. The customer support is really helpful and supportive. They are always upgrading their products to new features, which we like. It is a pretty stable tool, which doesn't require a lot of maintenance.

Our environment has SAP Fiori. They are also doing a HANA implementation. As far as the web, I don't work on that side as much.

I haven't used the Capture 2.0 very much.