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PeerSpot user
Marketing Manager with 51-200 employees
Vendor
We use it to manage all tasks, assign them out, and collaborate within the tool. Yet, it lacks custom notifications for discrete tasks at specific times.

What is most valuable?

I started using Wrike 4 years ago at a previous company and now I'm still using it today with my current company (we had to get them on board). We manage ALL tasks in Wrike. If there's anything we need to do, we put it in Wrike, assign it out, and collaborate within the tool. It does everything we need.

I have used a few different task management tools. Asana, Trello, Producteev, Todoist, Wunderlist, Microsoft's stuff; but Wrike tops them all. While it sounds a little cliche, I haven't found something that I wanted to do/organize that I couldn't do on Wrike. It allows for nested upon nested sub tasks, timeline views, priority management, time clocking, and awesome collaboration. 

How has it helped my organization?

We had a lot of people, including myself, losing track of tasks or projects. Not any more. 

We really stick to things and keep track of what we're doing thanks to Wrike.

What needs improvement?

You can't get custom notifications. If I want to be notified of a project at 10:15 a.m. on Sept. 12th, I cannot.

For how long have I used the solution?

More than three years

Buyer's Guide
Wrike
October 2024
Learn what your peers think about Wrike. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

There have been times in the past that a description wouldn't load properly but it's generally very stable. Never been down or lost any data at all!

What do I think about the scalability of the solution?

This is where Wrike shines actually... you can do anything you want with a limitless number of people!

How are customer service and support?

Very good. They even have a great Twitter help account.

What's my experience with pricing, setup cost, and licensing?

Pricing when we started was a lot lower but now there are a lot more features. It is worth the cost. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user274176 - PeerSpot reviewer
it_user274176Director of Technology at a educational organization with 501-1,000 employees
Vendor

The notifications issue does go in the minor pain category. I use a set date, usually on a milestone task to get me a reminder of a task that needs to be done on a specific date. But a task alarm would be a nice feature.

it_user153069 - PeerSpot reviewer
Postdoctoral Research Associate with 1,001-5,000 employees
Real User
We were paying for but not using Basecamp, I was looking for a solution that matched our flexible & ever changing group

What is most valuable?

Collaboration made easy, unlimited tasks that can be linked to more than one folder/project, email interface.

How has it helped my organization?

Collaboration efficiency like when writing an article. The description of the task is great for reference to keep in mind for everybody. The file sharing and locking capabilities makes working on files cleaner and more efficiently avoiding duplicates, missing versions, etc. The comments within the task help people have all the communication about the task in one place. The subtasks feature allows to create and delegate things to do as they come up, still linked in the same project/task.

What needs improvement?

The mobile interface really needs work. It's hard to navigate and find tasks or folders/projects. It crashes often, it's slow, etc. It might have improved but since I have tried several times making it hard to be a quick reference or place to follow up on my tasks I stopped using it.

What was my experience with deployment of the solution?

Yes, in academia there is no culture for the use of project management tools. Motivating people to use it was difficult. Also, when I started there were some issues with creating new accounts. I recommended to Wrike to allow people to have access to more than one group (or accounts) and since they applied my suggestion, it became a lot easier to start.

What do I think about the stability of the solution?

Yes, one that has happened to me several times is that it gets stuck. I then have to clean cookies, etc so that I can use it freely. The mobile interface has even more problems.

What do I think about the scalability of the solution?

Not really. I added over 50 members and it worked alright.

How are customer service and technical support?

Customer Service: Awesome: 10 out of 10. From how they set their website so that you can find the info, and look at videos to immediate and thorough response in the live chat. If there is any trouble they don't rest to find a solution. And if there is no solution to meet my needs they suggest to add a system feature suggestion that is actually done if it goes with their priorities and/or enough clients vote for it.Technical Support: Shy from great. They some times have a hard time figuring it out. However, as I said, it is clear they care and will find a way to solve your problem.

Which solution did I use previously and why did I switch?

The lab I joined was paying but really not using Basecamp. It appeared complicated, and most importantly it charged by user which really didn't help our team. At that point it was not easy to use email to create/update tasks and also there was a limit on the projects. All these reasons motivated me to find a new solution that matched our flexible and ever changing group with a large number of small and medium projects.

How was the initial setup?

Straightforward for me since it recommends you to do simple, somewhat gamified and guided steps to get you familiarized with the most important features of the system. I also found the short videos clear and very useful. And they invite you to a webinar right when you start so that you get the most out of your experience. However, I noticed that other people who did not follow through that process had a hard time understanding how it worked. I'm not totally sure how it could be improved as I found it pretty clear.

What about the implementation team?

I did it independent.

What was our ROI?

For me personally was 100%.

What's my experience with pricing, setup cost, and licensing?

Since it was implemented in academia, this is hard to estimate given that it was not a structure implementation. It wasn't either a switch that affected the whole organization. The cost really was then the cost of the system and maybe 4 hours of familiarizing. This however would not be the same if I had to change what I currently have to another project management tool. Then the setup cost might be greater. Depending on what system was used I'd say a few days of switching because it's obviously not only importing to the system but organizing and setting up collaborators/users, etc etc.

Which other solutions did I evaluate?

I made a comparison with MANY different options including Onepoint, Clarizen and Liquidplaner.

What other advice do I have?

First is to prepare the organization to the use of this tool making sure they know why using the system is useful and important for them and the organization. Arrange the account (folders, general tasks) and strategize the logistics of using the system before implementing with a group so that the organization knows how to directly use it from the start. Having the organization members together go through the most relevant features and logistics of how to use it for organizational tasks to get the most out of it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Wrike
October 2024
Learn what your peers think about Wrike. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
PeerSpot user
Director at a legal firm with 51-200 employees
Vendor
Excellent Project Collaboration Platform

What is most valuable?

  • Google Apps integration
  • Create tasks from e-mail
  • iOS app
  • Customizable dashboards
  • One task in multiple folders (folders as tags)

How has it helped my organization?

Prior systems were painful to use and team members did not take full advantage of PM systems for tracking project data. Wrike is so easy to get started with and so responsive that it is much easier to get team members to make it part of the workflow. Provides a much better overview of what people are working on and the status of project tasks than prior solutions.

What needs improvement?

I would like to be able to track units other than hours against a task (e.g. gigabytes, pages, etc.) Right now we have kludgy workarounds, but being able to select work units would be helpful.

I would also like to be able to track budgets in the tool. Wrike currently has no budgeting capabilities.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Excellent. Customer service has been responsive and knowledgeable.Technical Support: Excellent. In additional to great customer support, they have a rich, well organized library of articles and videos on all aspects of using the tool, for both beginners and advanced users. Their blog is also well written and a great way to keep abreast of new features and new ways of using the tool. Finally, they recently rolled out Wrike Club which allows you to engage other users to share tips.

Which solution did I use previously and why did I switch?

Yes and I spend a lot of time researching options. The prior solution was full featured, but was just too complex and painful to use, especially the collaboration features. We felt it was more important to have a tool that employees would actually use and encouraged collaboration in the tool rather than by e-mail so that project conversations would be saved with the project, even if that means having to split budgeting, invoicing, and other financial features into another tool.

How was the initial setup?

Very straight forward. The only gotcha is that Wrike is very flexible and our team was used to a very rigid system. It is important to spend time training the team and agreeing to certain protocols to avoid chaos.

What about the implementation team?

In-house

Which other solutions did I evaluate?

Project.com; Zoho Projects; Microsoft Project w/ Sharepoint; MavenLink; BaseCamp; ZilicusPM
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2196198 - PeerSpot reviewer
Manager at a engineering company with 1,001-5,000 employees
Real User
Top 20
The initial setup is straightforward, and the stability is good, but we can't add dependencies between projects
Pros and Cons
  • "Visibility and organization are the most valuable features of Wrike."
  • "Wrike needs to be more responsive to community requests for new features."

What is our primary use case?

We use Wrike to manage our work.

What is most valuable?

Visibility and organization are the most valuable features of Wrike.

What needs improvement?

Wrike needs to be more responsive to community requests for new features. There are many requests on the website that have not been addressed.

The price has room for improvement.

I would like the ability to add dependencies between projects. Currently, we can add predecessors and successors to a task within a project. I would like the ability to link the projects together by adding dependencies to their start and end dates.

For how long have I used the solution?

I have been using Wrike for two and a half years.

What do I think about the stability of the solution?

Wrike is a stable solution.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Wrike is expensive.

What other advice do I have?

I give Wrike a seven out of ten. The functionality works well, but they are not adding any additional features that seem logical or simple to add. Wrike adds features that they think are good but they don't listen to their customers well.

We have 350 people that use the solution.

I recommend Wrike if it meets an organization's requirements.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solution Architect & Cloud Architect & Project Manager at papaya global
Vendor
Flexible and easy-to-use but lacks real workflow support and tasks management feature
Pros and Cons
  • "It's a very easy-to-use and flexible tool. We can easily write and create queues for different themes. It's very user-friendly."
  • "On one side, it's very easy to create a task with text, but on the other side, it's not very well-formatted. Therefore, it's difficult to track specific data written in a task. We are making templates, but it's not enough to use a template to know the exact status of different tasks. One thing that we are looking for in Wrike is a better workflow. Because we can only move the status of tasks, we can't really manage workflow and send a task to a specific person. This is what is really missing in Wrike as compared to other tools. We are looking to replace Wrike because we need support for workflow. Another issue with Wrike is that they bring a lot of versions of the tool, which it's not so easy. They bring new versions very frequently, and these versions look similar. For example, we are using robots to read the tasks in the tools, which is problematic with Wrike because it is changing very frequently."

What is our primary use case?

We are using Wrike for defining tasks to move between different persons in our company and for managing the status of a task among different persons. We are a global company, and we use it for things like onboarding workers. We create tasks from the beginning of the process and move it from status to status. Each team gets a notification every time you change the status of a task. 

What is most valuable?

It's a very easy-to-use and flexible tool. We can easily write and create queues for different themes. It's very user-friendly.

What needs improvement?

On one side, it's very easy to create a task with text, but on the other side, it's not very well-formatted. Therefore, it's difficult to track specific data written in a task. We are making templates, but it's not enough to use a template to know the exact status of different tasks.

One thing that we are looking for in Wrike is a better workflow. Because we can only move the status of tasks, we can't really manage workflow and send a task to a specific person. This is what is really missing in Wrike as compared to other tools. We are looking to replace Wrike because we need support for workflow.

Another issue with Wrike is that they bring a lot of versions of the tool, which it's not so easy. They bring new versions very frequently, and these versions look similar. For example, we are using robots to read the tasks in the tools, which is problematic with Wrike because it is changing very frequently.

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

It is stable most of the time. Sometimes, there is a problem with response time, but it's mostly stable.

What do I think about the scalability of the solution?

It is easy to scale and expand. We have about 30 users in our company who use this tool on a daily basis. 

How are customer service and technical support?

We have contacted technical support, and we get the answers by email. It was okay. We get the answers very quickly from technical support.

Which solution did I use previously and why did I switch?

We are also using Trello, which is a very similar tool. We are using Trello on a smaller scale than Wrike. It's a free tool, and we are using the free version of Trello. 

Wrike is an enterprise tool, and it has more features than Trello. 

How was the initial setup?

The initial setup was simple. It took two weeks to create all the templates and so on.

What about the implementation team?

We implemented it ourselves. We don't use external help for this kind of tool. The maintenance of Wrike is automatic.

What's my experience with pricing, setup cost, and licensing?

Wrike is not so expensive, but I don't know exactly how it compares with other tools. Wrike might not be so cheap when we are using it for a lot of users. 

What other advice do I have?

You have a lot of tools with the same kind of functionality in the market. You should exactly define the precise requirement that you need from the tool and also think a few steps ahead in terms of the needs of the company in a few years. 

It is not enough to see the present specific requirements because sometimes, the solution we choose is not enough to grow. It's not easy to change from one solution to the other. These tools look very simple, but you have to think about what exactly you want to manage within the tool.

I would rate Wrike a seven out of ten. We are looking for real workflow support and management of tasks features. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Project Manager at a transportation company with 1,001-5,000 employees
Real User
Leaderboard
We're able to interact directly from Gannt charts, but improvements could be made to portfolio management.

What is most valuable?

  • Building Gannt charts
  • Following and unfollowing as well as adding followers
  • User management and permissions at task or folder level
  • Document versioning

How has it helped my organization?

We are using Wrike to quickly turn notes into activities and build on the current methods to do a continuous improvement of the processes that were in place before the PMO mindset settled in. Wrike has allowed us to collaborate with ease and to be able to communicate expectations quickly not only internally but also to external contributors. The multidimensional aspect of the folders comes in very handy when your projects are long and transversal on scope and resources. It is very convenient and being allowed to interact directly from the Gannt is a big win.

What needs improvement?

  • Price
  • Allowing to participate in multiple Wrike sessions at once
  • Portfolio management

For how long have I used the solution?

For more than a year.

What was my experience with deployment of the solution?

When too many updates were done, we had to reload the web-app, the same did not happen on the iOS or Android App.

What do I think about the stability of the solution?

Sometimes it´s best to use the App on the iPad than on the Web.

What do I think about the scalability of the solution?

Being cloud based we did not even worry about this, and no downtimes ocurred.

How are customer service and technical support?

Customer Service:

Very Good.

Technical Support:

Very Good.

Which solution did I use previously and why did I switch?

We switched from excel and Outlook.

How was the initial setup?

No complexity.

What's my experience with pricing, setup cost, and licensing?

Keep user list dynamic.

Which other solutions did I evaluate?

Yes, Asana, Trello and Project.

What other advice do I have?

I wish some of the functionalities like Dashboards were also available to the Common Users.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Contributing Writer at a writing and editing position
Vendor
Custom dashboards allow me to keep track of all assigned tasks, saving me a lot of time and confusion. However, it could be improved with better private communications between users and collaborators.

What is most valuable?

Task assignments and the custom dashboards.

How has it helped my organization?

I can see at a glance what assignments are in process, who they are assigned too. Basically, it saves me a lot of time and confusion trying to keep track of everyone and their workloads. It also makes it easy to reassign a task or review the communication related to a project or task.

What needs improvement?

Better ways to establish private communication between users vs collaborators.

For how long have I used the solution?

3 months

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

The users are limited on the version I use, but with unlimited projects and unlimited collaborators that hasn't been a issue yet.

How are customer service and technical support?

Customer Service:

Excellent

Technical Support:

Excellent

Which solution did I use previously and why did I switch?

Yes, Base. It wasn't as intuitive or visually versatile.

How was the initial setup?

It took a little trial and error to determine what setup would best fit my workflow, but it didn't take me long. The support videos were very helpful.

What about the implementation team?

In-house. Meaning me, myself and I.

What was our ROI?

Need more time to determine.

What's my experience with pricing, setup cost, and licensing?

Realize that most of those who use your Wrike system can be collaborators, even if they are on your team. You only need to provide user licensing for those with a more administrative role.

Which other solutions did I evaluate?

Yes. I looked at Basecamp, 17Hats, Insightly and tried Base.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Infraestructura with 501-1,000 employees
Vendor
The fact its environment is like a social network is valuable.

What is most valuable?

The best features for me are -

  • The environment is just like a social network
  • The easy way to create a task in the tool
  • It has an easy way to delegate a task
  • The way that you scope your task

How has it helped my organization?

You can document all the projects inside the company. The systems we used before were to hard to use but this one is easy, by comparison. Therefore, people don't get crazy at the point of documenting or commenting inside the jobs or task.

What needs improvement?

  • Costs
  • The way to handle inventory inside projects

For how long have I used the solution?

I started using it three years ago.

What was my experience with deployment of the solution?

No we didn't.

What do I think about the stability of the solution?

None encountered yet.

What do I think about the scalability of the solution?

None encountered yet.

How are customer service and technical support?

Customer Service:

The customer service is great, but it is not perfect but they really help you. Also, in the forums about Wrike, you can find a lot of tips to use that can make your usage more efficient.

Technical Support:

They are good people who really help you.

Which solution did I use previously and why did I switch?

Redmine and Netsuite, were so hard to use, and sometimes difficult, besides poor performance.

What about the implementation team?

The vendor has a great level of expertise, and they really know the tool. If we have got questions, they get us the answers.

Which other solutions did I evaluate?

We evaluated Wrike alongside our previous solutions of Netsuite and Redmine.

What other advice do I have?

Wrike is a powerful tool to make a project a success, in my own opinion, for small and medium projects. With the kind of tasks you can do in some large projects, you can integrate your team members all around the world with Wrike. It has an easy to use web interface, just like a social network, is easy to delegate tasks to your team, and to complete the project well. If you want to implement some kind of small PMO and learn a lesson in integration, you need to use Wrike.

Overall, I would simply say use it, and give a Wrike a chance.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user