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PeerSpot user
Messaging Specialist at a recruiting/HR firm with 1,001-5,000 employees
Vendor
We're able to save a lot of productive time because of the ease of task assignments. However, there are areas that Wrike could improve to make it a far better tool than it is now.

What is most valuable?

Wrike as a task management tool gives a lot of flexibility in creating, updating and managing tasks with such ease in comparison to other tools I have used.

How has it helped my organization?

Wrike allows you to assign and share tasks with colleagues and updates posted into these generate notifications to all that are involved.

Ease of task assignment saves a lot of productive time.

What needs improvement?

At the moment, I have no thoughts about this. However, there are areas that Wrike could improve to make it a far better tool than it is now.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
SSE at a tech services company with 51-200 employees
Consultant
I can create tasks, assign them to teammates, tag them, and ask them for task updates.

Valuable Features:

  • It's easy and it's simple.
  • I can create tasks, assign them to teammates, tag them, and ask them for task updates (Request for Status function) -- all in few simple steps.
  • Multiple people can share their comments and coordinate on a single task. This makes the work more fun and productive.
  • With Wrike, you don't have to sit on your office computer or your laptop for reviewing tasks and adding your comments. You can directly do that using you iOS or Android device. The Wrike app is available in the App Store and Google Play.

Improvements to My Organization:

It's provided us with better coordination between our team members.

It's also helped us complete tasks on time.

Room for Improvement:

Support for reoccurring tasks could be improved.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Wrike
October 2024
Learn what your peers think about Wrike. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
PeerSpot user
Editor, Cochrane Editorial Unit
Vendor
Accessible project management with varying levels of engagement. Sometimes the interface can be messy.

Valuable Features

Accessible project management with varying levels of engagement.

Improvements to My Organization

We don't need so many meetings or project managers.

Room for Improvement

Sometimes the interface can be messy.

Use of Solution

2 years

Deployment Issues

Only that people don't like new things. The name doesn't help.

Stability Issues

No issues.

Scalability Issues

No issues.

Customer Service and Technical Support

Customer Service:

Very impressive.

Technical Support:

Very impressive.

Other Solutions Considered

Yes, Bootcamp.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user251631 - PeerSpot reviewer
it_user251631Editor, Cochrane Editorial Unit
Vendor

In my experience if you don't organise it well and do some occasional tidying up it gets messy. Then some users find it hard to work with the mess (like some people can't stand a messy desk; others don't mind). Other users find filters or views that provide clarity for them. And others just tidy up (but may spend too much time tidying rather than doing). So I guess you may lose some engagement and some time 'wasted' keeping things tidy/organised.

See all 2 comments
it_user152820 - PeerSpot reviewer
Project Manager with 51-200 employees
Vendor
Provides project status visibility to managers and accountability for those that have fallen behind in tasks.

Valuable Features

The Time Tracking Mechanism and Contingencies Between Tasks.

Improvements to My Organization

It provides visibility to managers on their project status and accountability for those that have fallen behind in tasks.

Room for Improvement

Further integration with employees' calendars and emails to provide more visible reminders.

Use of Solution

18 months

Deployment Issues

There is a learning curve, so employees just starting out with Wrike take a few weeks to feel comfortable.

Stability Issues

No issues

Scalability Issues

No issues

Customer Service and Technical Support

Customer Service: 10 out of 10.Technical Support: 10 out of 10.

Initial Setup

The initial setup was intuitive, but the training and support videos provided help in moving us to a more developed organizational system.

Implementation Team

This was implemented through an in-house team.

Other Advice

Take the time at the beginning to watch the training and support videos prior to getting started.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Software Trainee at a tech services company with 51-200 employees
Consultant
I like that we can collaborate with email functionality by just adding @ with the username.

What is most valuable?

I like that we can collaborate with email functionality by just adding @ with the username..

How has it helped my organization?

It's an excellent project management tool in creating a successful project. It allows all members of the team to share information and focus on the goal. Resources are also available and can easily be shared.

What needs improvement?

The time entry functionality needs improvement.

For how long have I used the solution?

I've used it for about a year and a half.

What was my experience with deployment of the solution?

No, we haven't had any issues with deployment.

What do I think about the stability of the solution?

No, we haven't had any issues with stability.

What do I think about the scalability of the solution?

No, we haven't had any issues with scalability.

How are customer service and technical support?

Customer Service:

9 out of 10

Technical Support:

10 out of 10

Which solution did I use previously and why did I switch?

Yes, previously we using a different project management tool, in that there was lack of features which are now available in Wrike, helpful for team collaboration as well as task management.

How was the initial setup?

It is strightforward, easy to setup easy to use.

What about the implementation team?

8 out of 10

What was our ROI?

It returns more than what we invested in Wrike.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
SSE at a marketing services firm with 51-200 employees
Vendor
It has a simple and easy-to-use UI.

What is most valuable?

It has a simple and easy-to-use UI.

How has it helped my organization?

It's helped us establish good team collaboration.

What needs improvement?

The reoccurring tasks feature needs to be improved.

For how long have I used the solution?

I've used it for about 2 years.

What was my experience with deployment of the solution?

We haven't had any issues with deployment.

What do I think about the stability of the solution?

We haven't had any issues with deployment.

What do I think about the scalability of the solution?

We haven't had any issues with scalability.

How are customer service and technical support?

Customer Service:

Customer service is good.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

We used Intervals, but it was not fulfilling all the organization's needs.

How was the initial setup?

The initial setup is straightforward.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
SSE at a tech services company with 51-200 employees
Consultant
It's easy and it's simple. Create your task, assign to your teammates, tag them, ask them for task updates -- all in few simple steps.

Valuable Features:

It's easy and it's simple. Create your task, assign to your teammates, tag them, ask them for task updates -- all in few simple steps.

Multiple people can share their comments and coordinate on a single task. This makes the work more fun and productive.

Wrike App is available on App 

Improvements to My Organization:

With Wrike you don't have to sit on your office computer or your laptop 

Room for Improvement:

It doesn't allow you to quickly see whether certain teams are over-scheduled at a quick glance.

Use of Solution:

I've used it for about 2 years now.

Deployment Issues:

We haven't had issues with deployent.

Stability Issues:

We haven't had issues with stability.

Scalability Issues:

We haven't had issues with scalability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Software Engineer at a tech vendor
Vendor
It allows us to integrate email and to share folders, but it lacks the ability to add billable and non-billable time to particular tasks.

What is most valuable?

  • Email integration
  • Ability to tag people as followers
  • Folder sharing

What needs improvement?

There should be option to add time for billable and non-billable for a particular task.

For how long have I used the solution?

4 months

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

4.5/5

However, support email reply should not take 12+ hours to those people who live in 12+ hours difference of timezone.

Technical Support:

4/5

Which solution did I use previously and why did I switch?

Yes, we had one solution, but it didn't have many features which we found in Wrike during the trial period.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user