Deployment was fairly easy.
Customer Service:
Great!
Technical Support:
They were able to resolve issues, but the resolution took some time and I only received communication if I contacted them for a status update.
With other products, we did not have easy access to a Gantt chart, which, for us, was vital for project planning. Trello provided a clean "big picture" view of where projects were in the workflow, but I have been able to create folders in Wrike which has helped me with this. I do miss the way Trello could lay things out for me simply and big picture like; but that did not outweigh the benefits and advantages we found with Wrike. JIRA felt too complicated to use for the projects we were managing. Our engineers use it for bug ticketing, but we never got in a groove using it.
As we have been using the program more thoroughly, I sense that the dashboard is highly important, yet it is not intuitive to set up.
We tried to work with Trello & JIRA to accomplish the same things as Wrike could but decided to completely move to Wrike and are pleased with our decision.
If every project we were working on had an entirely different set of tasks, the planning part and task making part could be cumbersome. Seems like Wrike works well for companies whose projects are all fairly similar or who have people dedicated to plotting out all the necessary steps for each project.