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PeerSpot user
Applications Support at a financial services firm with 501-1,000 employees
Vendor
Has enforced time and task management within our organization and allowed our department to juggle all tasks and projects.

What is most valuable?

Every feature in Wrike adds a value to the way we work in our organization. I wouldn't pick a feature by itself as all its features create a solid ground for a solid solution.

How has it helped my organization?

It has enforced time and task management which made our projects smoother and allowed our department to juggle all types of tasks and projects.

What needs improvement?

I see the product as a perfect match to our needs, but I hope that Wrike will introduce a full fledged incident management system within the same platform.

For how long have I used the solution?

I have been using this solution for 2 years now.

Buyer's Guide
Wrike
October 2024
Learn what your peers think about Wrike. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What was my experience with deployment of the solution?

Deployment was smooth with the help of the Wrike support team.

What do I think about the stability of the solution?

Not at all.

What do I think about the scalability of the solution?

No, Wrike is perfect to our needs and I believe that Wrike's team has great potential to introduce more into their product.

How are customer service and support?

Customer Service:

10/10

Technical Support:

10/10

Which solution did I use previously and why did I switch?

Yes I did previously use a different solution, I switched because it wasn't as friendly as Wrike.

What was our ROI?

All I can elaborate on here is that we were able to close more projects than expected and save the company thousands of dollars.

Which other solutions did I evaluate?

We evaluated Project Place.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user175584 - PeerSpot reviewer
Environmental Consultant with 51-200 employees
Vendor
I would recommend Wrike if you're looking for a powerful project management tool.

What is most valuable?

Project planning and Scheduling.

How has it helped my organization?

The improvement was quickly seen in project planning and execution because all people involved know which tasks are assigned and to whom.

What needs improvement?

They need to make possible for the existing an project folder to be saved as a template.

For how long have I used the solution?

Approximately one year.

What was my experience with deployment of the solution?

No major issues I have come across besides the comments that some people who are involved in a project may not have received them.

Wrike is the best only when you minimize the screen, as the letters can become to small to read.

What do I think about the stability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

9/10

Technical Support:

9/10

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It was complex starting with creation of project folders, tasks, schedules and assignment of task to people involved in certain projects.

What about the implementation team?

Through a vendor, 9/10.

What was our ROI?

I recommend the products to others because it is a powerful tool in project management

Which other solutions did I evaluate?

I have forgotten which other ones we evaluated.

What other advice do I have?

I recommend to always rely on the product and support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Wrike
October 2024
Learn what your peers think about Wrike. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
PeerSpot user
Software Developer at a tech services company with 51-200 employees
Consultant
The User Interface is simple and allows for better coordination between team members, but it doesn't provide support for recurring tasks.

Valuable Features:

UI - The user interface is simple & easy to use.

Improvements to My Organization:

Better co-ordination between the team members.

Room for Improvement:

Management of Task – The main concern was about the management of task & how easy it is to use the tool. Support for recurring tasks.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user