Wrike Reviews

Task assignments and the custom dashboards.

I can see at a glance what assignments are in process, who they are assigned too. Basically, it saves me a lot of time and confusion trying to keep track of everyone and their workloads. It also makes it easy to reassign a task or review the communication related to a project or task.

Better ways to establish private communication between users vs collaborators.

3 months

No

No

The users are limited on the version I use, but with unlimited projects and unlimited collaborators that hasn't been a issue yet.

Customer Service:

Excellent

Technical Support:

Excellent

Yes, Base. It wasn't as intuitive or visually versatile.

It took a little trial and error to determine what setup would best fit my workflow, but it didn't take me long. The support videos were very helpful.

In-house. Meaning me, myself and I.

Need more time to determine.

Realize that most of those who use your Wrike system can be collaborators, even if they are on your team. You only need to provide user licensing for those with a more administrative role.

Yes. I looked at Basecamp, 17Hats, Insightly and tried Base.

• Building Gannt charts
• Following and unfollowing as well as adding followers
• User management and permissions at task or folder level
• Document versioning

We are using Wrike to quickly turn notes into activities and build on the current methods to do a continuous improvement of the processes that were in place before the PMO mindset settled in. Wrike has allowed us to collaborate with ease and to be able to communicate expectations quickly not only internally but also to external contributors. The multidimensional aspect of the folders comes in very handy when your projects are long and transversal on scope and resources. It is very convenient and being allowed to interact directly from the Gannt is a big win.

• Price
• Allowing to participate in multiple Wrike sessions at once
• Portfolio management

For more than a year.

When too many updates were done, we had to reload the web-app, the same did not happen on the iOS or Android App.

Sometimes it´s best to use the App on the iPad than on the Web.

Being cloud based we did not even worry about this, and no downtimes ocurred.

Customer Service:

Very Good.

Technical Support:

Very Good.

We switched from excel and Outlook.

No complexity.

Keep user list dynamic.

Yes, Asana, Trello and Project.

I wish some of the functionalities like Dashboards were also available to the Common Users.

Task Function

• It's easy to create, assign and monitor tasks. Wrike has excellent in-task communication and collaboration features. I also found the integration with Gantt Chart or Table/Excel schedule to be excellent.

Folder Structure for Project File Management

• It's intuitive and easy to use. The interface mirrors the basic Windows interface so it's easily learned by any team member. The copy function is also very useful.

Wrike Knowledge Base & Customer Support

• They have an excellent range of training documents and videos. Additionally, their live chat was phenomenal!

Using Wrike improved the way our organization functions in several ways:

• It provides a single repository for all projects, inter and intra-team collaboration on projects, ability to reallocate resources across projects in a more agile manner, it gives project management more visibility and "Democratizes" project management by making the tools so easy to use that team members take more ownership of project tasks.

When it comes to room for improvement, making the Gannt Charts more printer friendly would be ideal.

I used Wrike for about 12-18 months at my last employer.

We didn't experience any issues with deployment.

We didn't experience any issues with stability.

We didn't experience any issues with scalability.

Customer Service: 10/10 - Excellent service. Could not ask for better.Technical Support: 10/10 - Excellent tech support. Could not ask for better.

Previously we were using Excel and Word documents to track our projects. We needed to switch because these weren't scalable or effective.

Absolutely straightforward. Very easy and straightforward.

We implemented in house/self directed implementation.

We did not calculate ROI...but the product is so cost-effective I'm sure benefits far exceeded our costs.

We didn't have any set up costs for Wrike. The monthly license was $125.

Before choosing this product we also evaluated Basecamp and Microsoft Project.

Wrike virtually implements itself. The tools and features are so intuitive and easy to use, it's hard not to gain adoption. I would recommend getting a small project team to pilot it as a proof of concept. Wrike also has excellent documentation to encourage adoption from users and sponsorship from leadership/management.

Wrike's Gantt charts are great for project management and super simple to implement and use. They're the biggest single differentiator I've found in online project management solutions.

Free version is very limited, but Pro version that includes Gantt charts is reasonable for SMBs.

3 years.

Wrike is a flexible project management tool that can be adapted to meet your needs while assisting your team in becoming more collaborative.

Wrike provides tools for tracking the work assigned to your team and also for ensuring tasks are completed on a timely basis.

Wrike has both increased our project throughput and also given us the information we need to provide better information to our customers on our ability to complete their work on a timely basis.

I would love if it allow for tasks to have the start/end date separate from the time required. For example if I could set up a task show that it shows on the gantt chart has occurring sometime between start date x and end date y. but meanwhile the actual time required is set to a lower amount of time then the total time between the dates.

Approixmately 3 years

The flexibility, which is a strength, also requires you to think through how to structure Wrike to best serve your needs.

None

None

Customer Service:

Fantastic! When I called customer service they not only answered my questions but also often provide unique product insight to improve our use of the product.

Technical Support:

Solid

Implemented in-house with support from their free help line.

About 7-12 months.

The best features for me are -

• The environment is just like a social network
• The easy way to create a task in the tool
• It has an easy way to delegate a task
• The way that you scope your task

You can document all the projects inside the company. The systems we used before were to hard to use but this one is easy, by comparison. Therefore, people don't get crazy at the point of documenting or commenting inside the jobs or task.

• Costs
• The way to handle inventory inside projects

I started using it three years ago.

No we didn't.

None encountered yet.

None encountered yet.

Customer Service:

The customer service is great, but it is not perfect but they really help you. Also, in the forums about Wrike, you can find a lot of tips to use that can make your usage more efficient.

Technical Support:

They are good people who really help you.

Redmine and Netsuite, were so hard to use, and sometimes difficult, besides poor performance.

The vendor has a great level of expertise, and they really know the tool. If we have got questions, they get us the answers.

We evaluated Wrike alongside our previous solutions of Netsuite and Redmine.

Wrike is a powerful tool to make a project a success, in my own opinion, for small and medium projects. With the kind of tasks you can do in some large projects, you can integrate your team members all around the world with Wrike. It has an easy to use web interface, just like a social network, is easy to delegate tasks to your team, and to complete the project well. If you want to implement some kind of small PMO and learn a lesson in integration, you need to use Wrike.

Overall, I would simply say use it, and give a Wrike a chance.

It is very helpful the fact that we can record the time that we spend in each task in order to be more productive, and pay attention to all those things we can accomplish if we spend a certain continuous amount of time.

By working in the post production of videos, I've noticed how faster it can get by tracking the time I spend in each part of the process.

I would love to have a more user friendly layout of the page in order to understand all those important feature that will help me.

About a month now.

At the beginning I did not understand very much all the details that this program offers, but once I read everything about it I can get the maximum use of a really interesting, and helpful tool.

Once in it, there are only more and more things to discover in order to get the most out of it.

Customer Service:

I think that it's good because it has all the answers that you might have right on hand to help you out whenever you need it.

Technical Support:

I haven't needed any technical support yet, but I'm pretty sure that in case I need it one day it will be very personalized and appropriate.

I was using my job email, and this is not similar at all. This program has everything you need to organize your days in one same place.

It was a little complex at the beginning but only because I did not take time to read through all the information they provide.

I highly recommend Wrike to all.

Collaboration tools, document attachments, subtasks, deadlines, time tracking, and mobile apps

It has allowed us to track highly collaborative projects (especially in editorial work) without letting important steps fall through the cracks. It has also made document management much easier than email.

The user interface takes some adjustment. It could be more intuitive.

About 2 years.

You must make sure you have buy-in from your key people. Wrike is a good tool, but it still requires follow through from those accountable for various tasks.

We tried two or three other project management tools before we tried Wrike. Wrike was the only one in our price range that has a complete feature set for those managing projects our size.

We've been using Wrike for 2+ years now. We have a creative/editorial team of about 15 scattered throughout our building and offsite, but we work on some highly collaborative projects. We tried several tools before we tried Wrike, but Wrike had the features we needed at the price we could afford.

We've found the mobile apps, subtasks, deadlines, discussion threads, time tracking, and subtask management to be the most useful. The UI is a little unintuitive at first and requires some basic training.

As always with a project management tool, buy-in is the most important part. You still need people who are willing to get organized and assign/accept accountability. If you have that, this tool is very good at helping you see who is accountable for what by what deadline.

Since we do a lot of editorial projects, it has been very helpful for tracking and discussing revisions while making sure everyone is looking at the most current version.

The interface could still be improved, but I think the toolset has been just what we need for our current scale.