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Roman Hordiichuk - PeerSpot reviewer
Full Stack Developer at Upwork
Real User
Top 5
Good to automate workflows with third-party integrations
Pros and Cons
  • "The initial setup is pretty easy to do."
  • "The pricing could be a little cheaper."

What is our primary use case?

I primarily use it for Automation. The main mission of Zapier is as an automation tool.

What is most valuable?

The best thing is to automate workflows with third-party integrations, like Airtable, or Google Drive.

What needs improvement?

The pricing could be a little cheaper. 

For how long have I used the solution?

I have been using it for three years. 

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What do I think about the scalability of the solution?

I use it myself, for personal use.

Which solution did I use previously and why did I switch?

I chose Zapier rather than something else because it supports upgraded automation functionalities with various third-party integrations.

How was the initial setup?

The initial setup is pretty easy to do. 

It is straightforward. We just have to create a Zap, and after finishing the editing, we publish it.

What's my experience with pricing, setup cost, and licensing?

The pricing is suitable. It's not cheap, but not expensive.

What other advice do I have?

Overall, I would rate it a ten out of ten. 

It is not difficult to use Zapier for the first time. You need to just type in your requirement, and then Zapier will automatically show supported integrations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Poulav Biswas - PeerSpot reviewer
Senior Technical Lead at Coach Foundation
Real User
Top 5Leaderboard
Efficient automation and stable performance
Pros and Cons
  • "There are a few valuable features, like the stability that it comes with and also the number of features that it offers. I've used other services like Pabbly, but they don't offer similar numbers of applications that Zapier has or allows to integrate with – it's maximum."
  • "There is room for improvement in the support. They are not responsive, and they don't take much time to get resolved."

What is our primary use case?

I am using it for automation – any kind of automation that we use along with other tools within the organization.

What is most valuable?

There are a few valuable features, like the stability that it comes with and also the number of features that it offers. I've used other services like Pabbly, but they don't offer similar numbers of applications that Zapier has or allows to integrate with – it's maximum.

What needs improvement?

There is room for improvement in the support. They are not responsive, and they don't take much time to get resolved.

For how long have I used the solution?

I have been using Zapier for more than four years. I currently use the latest version.

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. There is room for improvement. 

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten. There are around ten users in my company using Zapier.

How was the initial setup?

The initial setup is very easy. The deployment didn't take long because we just needed a subscription to get started.

What was our ROI?

I saw an ROI.

What's my experience with pricing, setup cost, and licensing?

The pricing is average; it is neither too cheap nor too expensive. Moreover, there are additional costs to the standard license. 

It comes along with the number of tasks that you consume. That's something extra cost.

What other advice do I have?

I would recommend using the solution. No prior knowledge or any other no-code automation tool is needed. It's very easy to get started. The advanced features might take a bit of time to grasp, but that's it.

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Founder at Defiant CNC
Real User
Top 20
Can be used for automated document creation utilizing webhooks
Pros and Cons
  • "Webhooks are the most valuable feature of Zapier."
  • "After mapping them out, and they'd worked for a while, I've had Zapier fail."

What is our primary use case?

We use Zapier to connect AirTable to other apps that live on Zapier's platform, like QuickBooks, Google Drive, and Google Docs. We also use Zapier for automated document creation utilizing webhooks, pulling in data from a WordPress site or form software into AirTable. When consulting a client and trying to connect different apps, I often utilize Zapier if it can't be done through AirTable's automation.

What is most valuable?

Webhooks are the most valuable feature of Zapier.

What needs improvement?

After mapping them out, and they'd worked for a while, I've had Zapier fail. I set up a very complex app with AirTable, Zapier, and Asana. For generating tasks in Asana based on the template, they changed all the actions with Asana, which no longer made that possible.

For how long have I used the solution?

I have been using Zapier for four years.

What do I think about the stability of the solution?

I rate Zapier an eight out of ten for stability. For the most part, Zapier is stable. However, it has downtime like any other cloud-based software.

What do I think about the scalability of the solution?

Zapier is a scalable solution. You can buy as many Zaps as you need and utilize as many tasks as you need.

How was the initial setup?

Zapier’s initial setup is straightforward.

What about the implementation team?

Since Zapier is a tool, it does not need a deployment. It's a tool that can be created in two minutes.

What's my experience with pricing, setup cost, and licensing?

There are products cheaper than Zapier. You can start with a free plan and get limited access. The least expensive plan is $24 a month, and you can go all the way to $800 a month if you're a huge company using many tasks.

What other advice do I have?

Zapier is deployed on the cloud. I would recommend Zapier to other users.

Overall, I rate Zapier an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Max Skupin - PeerSpot reviewer
Automation Engineer at Freelance
Real User
Top 5
Has valuable automation features, but it could support multiple coding languages
Pros and Cons
  • "The product's most valuable feature is automation."
  • "It could support various languages along with Python."

What is most valuable?

The product's most valuable feature is automation. We do not have to deal with any functionality. Another efficient feature is looping. It doesn't incur additional costs for extra steps and requires no coding.

What needs improvement?

One notable concern is the time-out resources assigned to automation when running. It could support various languages along with Python.

For how long have I used the solution?

We have been using Zapier for five years.

What do I think about the stability of the solution?

It is a stable platform. However, when automation fails, they could provide information about the reasons for failure. We have run automated tests again in debug mode with the same data. I rate the stability a seven out of ten.

What do I think about the scalability of the solution?

I rate the platform's scalability a five out of ten.

How was the initial setup?

It is an easy-to-deploy product with free trials available.

What other advice do I have?

The users are willing to work around issues and assist with replacements related to custom firmware and existing software. It demonstrates a proactive and problem-solving mindset. The users prefer integration rather than retraining or retracing to maintain a seamless workflow. However, it is expensive. 

Automating this process through Zapier eliminated the need for repetitive copying and pasting, freeing valuable time for more meaningful and strategic activities. The integration with Python has helped with efficient visual-based data manipulation.

I rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Kishor Lamdande - PeerSpot reviewer
Zoho Developer at Megnet Limited
Real User
Top 5Leaderboard
Integrates multiple applications and provides good scalability
Pros and Cons
  • "Zapier’s most valuable feature is its ability to interconnect applications or devices."
  • "At the moment, they allow a limited number of apps. I look forward to getting more apps for each package."

What is our primary use case?

We use Zapier for integrating multiple applications.

What is most valuable?

Zapier’s most valuable feature is its ability to interconnect applications or devices.

What needs improvement?

At the moment, they allow a limited number of apps. I look forward to getting more apps for each package.

For how long have I used the solution?

We have been using Zapier for three and a half years. At present, we are using the latest version.

What do I think about the stability of the solution?

I rate the platform’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a nine out of ten. We have four to five administrators and 50 users for Zapier.

How was the initial setup?

The deployment time depends on the tools used for the workflow process. It takes approximately a day to complete.

What was our ROI?

Zapier is worth the investment.

What's my experience with pricing, setup cost, and licensing?

The product is reasonably priced. We purchase its yearly license.

What other advice do I have?

I rate Zapier a nine out of ten. I advise others to use the product for a seamless experience. They can connect many applications without coding.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AliRaza7 - PeerSpot reviewer
Zoho Developer at Techloyce
Real User
Top 5
Helps with the lead generation process but needs to improve the filter feature
Pros and Cons
  • "We can connect Zapier with Zoho CRM for lead generation. I like the tool's drag and drop feature."
  • "The solution does not work properly when we apply filters and we get errors."

What is our primary use case?

I use Zapier for the lead generation process. 

What is most valuable?

We can connect Zapier with Zoho CRM for lead generation. I like the tool's drag and drop feature. 

What needs improvement?

The solution does not work properly when we apply filters and we get errors. 

What do I think about the scalability of the solution?

I would rate Zapier's scalability an eight out of ten. 

How was the initial setup?

The tool's setup is easy. 

What's my experience with pricing, setup cost, and licensing?

Zapier's price is good. 

What other advice do I have?

I would rate the solution a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user664608 - PeerSpot reviewer
Project Consultant/Project Manager at a tech vendor with 10,001+ employees
Vendor
The most valuable feature is the webhook function that integrates to all the applications.

What is most valuable?

The most valuable feature is the webhook function that integrates to all the applications. Another valuable feature is the advanced integration to Infusionsoft.

How has it helped my organization?

It can do many things. But for this use case, we had summer school classes for sale.

We needed to have student purchases and detailed information about their children pop up from our CRM database (Infusionsoft) to a Google Sheet document that everyone could see.

We needed each different class to pop onto a different sheet so the teachers could then start preparing for the students.

We webhooked (HTTP posted) information from Infusionsoft straight to Zapier and it redirected information into Google Sheets.

What needs improvement?

I think it’s brilliant because the webhook feature allows you to basically send information from any application and connect to all the most common applications on the market.

The possibilities are great and the limitations are very small.

The only frustrating thing was the support. Most applications have a chat or call center function for support. Zapier did not have this function, which meant you had to send a case and wait up to 2-3, or sometimes even 4 or more days, for a reply.

For how long have I used the solution?

I have used Zapier for three or four years.

What do I think about the stability of the solution?

I have found it to be very reliable for the things I have done. As an IT project manager, I use Zapier for many use cases with all of my clients.

What do I think about the scalability of the solution?

Zapier is a good solution to use when you have no other alternative or when you can’t afford a solution that involves high priced coding.

When companies are small, they need to save on costs where they can. This is a great solution to use until they have enough money to purchase better solutions that they can afford.

How are customer service and technical support?

I have used their support for many projects. I would give them a rating of 5/10. It was average. Like I said, without the on-demand chat or call-in function, it is still behind the curve of most SaaS companies.

Which solution did I use previously and why did I switch?

I used other types of solutions like MyFusion Helper or PlusThis, which are great for connecting my database system “Infusionsoft” to other systems.

But, in some cases, these applications are limited in where they can connect to Infusionsoft.

Zapier has a myriad of connections. I still use other applications to connect to my CRM database tool, but if I can’t find a good one, I will use Zapier, because it usually connects.

How was the initial setup?

If you’ve never used a third-party plugin to connect applications before, it can seem confusing. But after doing one or two Zaps, I have found it fairly easy for a tech-savvy person to figure it out. There are some functions that are more difficult to leverage, which will require an average person to seek help.

What's my experience with pricing, setup cost, and licensing?

I think it all depends on how many transactions or tasks you’re sending through Zapier. You’ll definitely want to make sure it’s satisfying your needs. For some, they might be able to use the free version with only 100 tasks a month.

Which other solutions did I evaluate?

I evaluated MyFusion Helper and PlusThis.

What other advice do I have?

Zapier can usually do what you want to do. You sometimes just don’t know how to do it. Make sure you ask if you’re confused.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user664647 - PeerSpot reviewer
Co-Founder - CTO & Customer Success at a tech vendor with 11-50 employees
Real User
Connects web applications to trigger actions in another app.
Pros and Cons
  • "The ability to connect web applications to trigger actions in another app after having enriched, formatted, delayed, grouped, and filtered is really valuable for many businesses."
  • "Being able to share Zaps and organize them with teammates would allow sharing and refining scenarios and even combining steps that require different people's credentials."

What is most valuable?

The ability to connect web applications to trigger actions in another app after having enriched, formatted, delayed, grouped, and filtered is really valuable for many businesses.

As a SaaS vendor, we need Zapier to create and manage easy automations across the various apps we use "under the wood" for running our business. This helps us make sure that business critical integrations work without requiring the dev team to get involved.

How has it helped my organization?

I use it extensively for core-business usage. This includes:

  • - Tracking subscriptions lifecycle to trigger actions
  • - Managing payments
  • - Keeping track or sharing information
  • - Helping our customers go further, thanks to our own product integration with Zapier

What needs improvement?

Being able to share Zaps and organize them with teammates would allow sharing and refining scenarios and even combining steps that require different people's credentials.

For how long have I used the solution?

I have used Zapier for more than three years, and for more than 2 years as a paying customer.

What was my experience with deployment of the solution?

No specific issues.

What do I think about the stability of the solution?

There were no such stability issues. It works great and warns us if there is any situation that requires our attention/action. For example, if many actions are triggered suddenly.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

I would give technical support a rating of 10/10. They are always relevant and highly efficient.

Which solution did I use previously and why did I switch?

We previously used IFTTT. Zapier provides email integrations that work in any situation. That was not the case with IFTTT. Zapier offers more freedom and useful features.

How was the initial setup?

The global setup was easy. The only difficulty was getting the proper event to happen in order to build the Zap from that sample data.

We sometimes had a hard time waiting until specific events happened and for some fields to be available for the setup.

What about the implementation team?

The implementation can be easy if you start with simple scenarios.

Then, if you plan on implementing more refined multi-steps zaps, it can become useful to get some support.

Also catching the sample data and filed you're looking for can sometimes be a bit long and reduce the momentum of the project.

What was our ROI?

Compared to feasibility and the time it would require to collect and spread the data across multiple apps, this is a no brainer: we need such a tool :)

What's my experience with pricing, setup cost, and licensing?

There is a free plan that is, of course, limited. However, it allows you to understand and check true scenarios for a while.

I then upgraded to the professional plan because of a higher frequency to detect triggers, every five minutes, and multi-step Zaps, which are just incredible. It definitely worth the price.

It revolutionized our back-office. We also built many Zaps and therefore needed more quotas.

Which other solutions did I evaluate?

We tried IFTTT which did not support the same family of apps and did not provide the same feeling/vision.

What other advice do I have?

Start with basic Zaps and scenarios, and then refine them.

Give the Zapier features a try. These include formatter, delay, digest, translate, email, and parser.

Once you've tried it, you'll really enjoy the new world that opens up for you in terms of making stuff work together seamlessly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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