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MuleSoft Composer vs Zapier comparison

Salesforce and Zapier are both solutions in the Cloud Data Integration category. Salesforce is ranked #15 with an average rating of 8.0, while Zapier is ranked #9 with an average rating of 8.5. Salesforce holds a 2.8% mindshare in CDI, compared to Zapier’s 2.0% mindshare. Additionally, 100% of Salesforce users are willing to recommend the solution, compared to 95% of Zapier users who would recommend it.
MuleSoft Composer
Read 6 MuleSoft Composer reviews
  • 1,001 Views
  • 800 Comparison Views
100% willing to recommend
Zapier
Read 41 Zapier reviews
  • 863 Views
  • 547 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 3, 2024

Zapier and MuleSoft Composer compete in the integration platform space. Zapier holds an advantage for small to medium businesses with its ease of use, while MuleSoft Composer appeals to larger enterprises with a more robust feature set.

Features: Zapier's features include straightforward setup, a diverse range of app integrations, and automation capabilities for non-technical users. MuleSoft Composer offers advanced integration tools, extensive API management, and robust data transformation capabilities designed for complex business needs.

Room for Improvement: Zapier could enhance its API management functionalities and introduce more advanced integration customization options. MuleSoft Composer could improve by simplifying its user interface and lowering the technical expertise required for setup. Both products can work on expanding their range of integrations with emerging applications.

Ease of Deployment and Customer Service: Zapier excels in rapid deployment with minimal setup, emphasizing ease and speed for users with limited technical knowledge. MuleSoft Composer has a complex deployment model allowing customization and is backed by strong technical support services. Zapier's quick implementation attracts businesses seeking fast solutions, while MuleSoft Composer offers comprehensive service with robust customer support.

Pricing and ROI: Zapier offers a lower-cost setup focusing on quick ROI for smaller businesses requiring fast solutions without large investments. MuleSoft Composer demands a higher initial investment, justified by long-term ROI from extensive capabilities, particularly for large-scale integration needs.

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Buyer's Guide
MuleSoft Composer vs. Zapier
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
MuleSoft Composer enhances efficiency, reduces costs, improves time-to-market, and increases value with easy integration and better data accuracy.
No sentiment score available
 

Customer Service

Sentiment score
7.3
Users commend MuleSoft Composer's responsive and professional customer service team for efficient problem-solving and quick resolution times.
Sentiment score
7.7
Zapier's customer service is praised for efficient support, though some miss an on-demand chat, with documentation also helpful.
 

Scalability Issues

Sentiment score
7.0
MuleSoft Composer is highly rated for scalability, efficiently managing varying data volumes and adaptable for organizations of all sizes.
No sentiment score available
 

Stability Issues

Sentiment score
7.0
Users find MuleSoft Composer stable and well-performing, despite occasional glitches quickly resolved by support.
Sentiment score
7.0
Zapier is generally stable, though occasional glitches and third-party tool issues can affect reliability; most users rate it highly.
 

Room For Improvement

MuleSoft Composer needs better platform integrations, interface, scalability, AI integration, and support for complex data and API sharing challenges.
Zapier users seek enhanced support, documentation, and integrations, addressing usability, pricing, and feature improvements for increased functionality.
 

Setup Cost

MuleSoft Composer is considered costly, especially in Brazil and India, with users recommending a 20%-30% price reduction.
Zapier pricing varies from free to over $800 monthly, depending on task complexity and volume, with scalable payment options.
 

Valuable Features

MuleSoft Composer offers Salesforce integration, ease of use, API sharing, prebuilt connectors, and effective data handling, monitoring, and notifications.
 

Categories and Ranking

MuleSoft Composer
Ranking in Cloud Data Integration
15th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
6
Ranking in other categories
Data Integration (28th), Integration Platform as a Service (iPaaS) (7th)
Zapier
Ranking in Cloud Data Integration
9th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
41
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Cloud Data Integration category, the mindshare of MuleSoft Composer is 2.8%, down from 3.6% compared to the previous year. The mindshare of Zapier is 2.0%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Data Integration
 

Featured Reviews

Prince Barai - PeerSpot reviewer
The prebuilt connectors save a lot of time and money, but the customer support and price must be improved
Our customer’s system is very old. We are trying to upgrade it. We are extracting data from the system and sending it to Salesforce. The product is a good option if we want to build process automation for data. It can be done quickly through the tool. We need not do coding and waste our time and efforts. The ease of learning depends on the person who is learning the product. It depends on whether they come from a developer background. It would be easy to learn if they have some experience in coding and have worked on integrations. I haven’t faced many challenges while scaling our integration solutions with MuleSoft Composer. The drag-and-drop interface has not impacted our project deployment time much. The customer support and price can be improved. Overall, I rate the tool a seven out of ten.
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FrankHo - PeerSpot reviewer
Though the tool offers a visually appealing UI, it needs to improve its documentation
With Zapier, improvements are required in the areas of concerns like bugs, ease of use, and documentation. The product has many bugs, so users have to wait for a period ranging from five minutes to an hour to see where the Zap went. In Zapier, Zaps aren't very understandable owing to the way they work. As a user, you would think that in Zapier, a Zap works in a particular way once you set it up, but it won't happen. At times, some Zaps can interfere with each other, because of which there might be infinite loops that may occur, owing to which multiple Zaps continue to run or break down in general, after which nothing would run in your environment. You would not be notified about the breakdown of Zaps. The bugs in the product may be considered to understand or get an explanation of how Zaps works between software systems, so for something between Gmail and HubSpot, Zapier would explain through better documentation what would work and what wouldn't work. Maybe if Zapier had better functionality with Python or any other coding language in general, it would make the product a lot better.
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Top Industries

By visitors reading reviews
Computer Software Company
27%
Financial Services Firm
10%
Manufacturing Company
9%
Healthcare Company
7%
Computer Software Company
19%
Financial Services Firm
9%
University
9%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about MuleSoft Composer?
The way Composer organizes and manages integration processes is most beneficial. We can easily monitor what's running and what isn't and troubleshoot any data integration issues.
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What is your experience regarding pricing and costs for MuleSoft Composer?
It's costly, especially for Indian clients. Reducing the price would help them penetrate the Indian market. A two-year license costs around seventy lakhs rupees. It's a considerable amount.
See all answers
What needs improvement with MuleSoft Composer?
Configuration could be easier, but we were able to handle it. It seems that juniors find it challenging, but seniors like me know how to configure it properly. There are no issues. There is also on...
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What do you like most about Zapier?
The product's most valuable feature is automation.
See all answers
What is your experience regarding pricing and costs for Zapier?
The pricing is suitable. It's not cheap, but not expensive.
See all answers
What needs improvement with Zapier?
The pricing could be a little cheaper.
See all answers
 

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Product Reports

Buyer's Guide
Cloud Data Integration
December 2024
MuleSoft Composer reportDownload MuleSoft Composer product report
Buyer's Guide
Zapier
November 2024
Zapier reportDownload Zapier product report
 

Also Known As

MuleSoft Composer for Salesforce
No data available
 

Learn More

Salesforce
Zapier
 

Overview

Connect apps and data to Salesforce quickly and easily with clicks, not code — all inside of the Salesforce UI.

Enrich your 360-degree customer view by empowering your Salesforce admins with a no-code solution for quickly unlocking data, connecting apps, and automating integrations to boost productivity.

- Build integrations easily with clicks, not code — all inside Salesforce
- Hit the ground running with a growing library of prebuilt connectors
- Preview as you build connections and design with real data
- Monitor any errors with automatic alerts

    Zapier is a tool for primarily non-technical users to connect together web apps.

    An integration between two apps is called a Zap. A Zap is made up of a Trigger and one or more Actions or Searches.

    Whenever the trigger happens in one app, Zapier will automatically perform the actions or searches in another app in order.

    Zaps are very lightweight and easy to set up. Zaps do not import or export old data (they only operate on new items created after the Zap is enabled). Zaps are also not kept in sync ("two way syncing") after the Zap is triggered.

    Zaps are deceivingly simple if you're used to dealing with complex and difficult integrations. Their simplicity is what enables anyone to create them.


     

    Sample Customers

    Information Not Available
    BuzzFeed, Groupon, Spotify, Columbia University, FOX
    Buyer's Guide
    MuleSoft Composer vs. Zapier
    December 2024
    Free Report: MuleSoft Composer vs. Zapier
    Find out what your peers are saying about MuleSoft Composer vs. Zapier and other solutions. Updated: December 2024.
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    We monitor all Cloud Data Integration reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.