MuleSoft Composer vs Zapier comparison

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MuleSoft Composer

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 3, 2024

Zapier and MuleSoft Composer compete in the integration platform space. Zapier holds an advantage for small to medium businesses with its ease of use, while MuleSoft Composer appeals to larger enterprises with a more robust feature set.

Features: Zapier's features include straightforward setup, a diverse range of app integrations, and automation capabilities for non-technical users. MuleSoft Composer offers advanced integration tools, extensive API management, and robust data transformation capabilities designed for complex business needs.

Room for Improvement: Zapier could enhance its API management functionalities and introduce more advanced integration customization options. MuleSoft Composer could improve by simplifying its user interface and lowering the technical expertise required for setup. Both products can work on expanding their range of integrations with emerging applications.

Ease of Deployment and Customer Service: Zapier excels in rapid deployment with minimal setup, emphasizing ease and speed for users with limited technical knowledge. MuleSoft Composer has a complex deployment model allowing customization and is backed by strong technical support services. Zapier's quick implementation attracts businesses seeking fast solutions, while MuleSoft Composer offers comprehensive service with robust customer support.

Pricing and ROI: Zapier offers a lower-cost setup focusing on quick ROI for smaller businesses requiring fast solutions without large investments. MuleSoft Composer demands a higher initial investment, justified by long-term ROI from extensive capabilities, particularly for large-scale integration needs.

To learn more, read our detailed MuleSoft Composer vs. Zapier Report (Updated: April 2025).

MuleSoft Composer vs. Zapier

April 2025

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Helped 847,772 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MuleSoft Composer

Ranking in Cloud Data Integration

13th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Data Integration (27th), Integration Platform as a Service (iPaaS) (9th)

Zapier

Ranking in Cloud Data Integration

10th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Cloud Data Integration category, the mindshare of MuleSoft Composer is 1.5%, down from 2.9% compared to the previous year. The mindshare of Zapier is 1.9%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Data Integration

Featured Reviews

Prince Barai

Back End Developer at Agnos Inc.

The prebuilt connectors save a lot of time and money, but the customer support and price must be improved

Our customer’s system is very old. We are trying to upgrade it. We are extracting data from the system and sending it to Salesforce. The product is a good option if we want to build process automation for data. It can be done quickly through the tool. We need not do coding and waste our time and efforts. The ease of learning depends on the person who is learning the product. It depends on whether they come from a developer background. It would be easy to learn if they have some experience in coding and have worked on integrations. I haven’t faced many challenges while scaling our integration solutions with MuleSoft Composer. The drag-and-drop interface has not impacted our project deployment time much. The customer support and price can be improved. Overall, I rate the tool a seven out of ten.

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FrankHo

Analyst at MSXI

Though the tool offers a visually appealing UI, it needs to improve its documentation

With Zapier, improvements are required in the areas of concerns like bugs, ease of use, and documentation. The product has many bugs, so users have to wait for a period ranging from five minutes to an hour to see where the Zap went. In Zapier, Zaps aren't very understandable owing to the way they work. As a user, you would think that in Zapier, a Zap works in a particular way once you set it up, but it won't happen. At times, some Zaps can interfere with each other, because of which there might be infinite loops that may occur, owing to which multiple Zaps continue to run or break down in general, after which nothing would run in your environment. You would not be notified about the breakdown of Zaps. The bugs in the product may be considered to understand or get an explanation of how Zaps works between software systems, so for something between Gmail and HubSpot, Zapier would explain through better documentation what would work and what wouldn't work. Maybe if Zapier had better functionality with Python or any other coding language in general, it would make the product a lot better.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution invokes some RPS from Composer and then sends emails and flat notifications. It helps us integrate with any third-party SAPE or integration tools."

"The advantage of using MuleSoft as part as the Salesforce ecosystem is that anything new they build is guaranteed to work with the new features that are coming from the other side."

"The product is easy to use. You don't need programming skills to use it."

"The functionality of MuleSoft to connect with any database is the most important feature."

"The prebuilt connectors have saved our customers a lot of time and money."

"The way Composer organizes and manages integration processes is most beneficial. We can easily monitor what's running and what isn't and troubleshoot any data integration issues."

"The most valuable aspect of this solution is that it is very intuitive and has a very flat learning curve."

"With the previous CRM we were using – the Google Ads landing pages we had – we were collecting leads manually. That process was not efficient and took a sales team a lot of time to insert these leads manually. Currently, the process is smooth and we use Zapier to collect the leads for us."

"Zapier is user friendly and makes it easy to integrate different tools. It has a drag and drop functionality which makes it easy to connect environments."

"Zapier luckily has a wide range of integrations, I would say."

"Zapier handles everything under the sun that you would think you need in automation. It is the most mature integration platform and service on the market."

"The connection between Facebook lead forms and MailChimp integrations is the most valuable feature."

"The ability to connect web applications to trigger actions in another app after having enriched, formatted, delayed, grouped, and filtered is really valuable for many businesses."

"Zapier's interface, for me, is the solution's greatest value proposition. It is designed and developed for people who don't have a clue about what they're trying to do. It has a very user-friendly interface."

More Zapier pros

Cons

"There is also one limitation. We cannot see logs, latencies, or request counts."

"One additional feature they could add might be something like regional prices. Since we're based in Brazil, we pay in dollars but earn in Brazilian Real."

"The technical support team's response time must be improved."

"There are some challenges with API sharing in Composer."

"This solution could be improved by offering more integrations with other platforms."

"MuleSoft Composer needs to improve its interface and scalability."

"The solution does not work properly when we apply filters and we get errors."

"I think that this solution should have more apps connected to it."

"My biggest concern with Zapier would be their pricing strategy."

"Zapier needs more YouTube or video tutorials or more training for people. That would help a lot. In particular, Zapier should have documentation for every connector. Its documentation needs to be more detailed and visual."

"There is room for improvement in the support. They are not responsive, and they don't take much time to get resolved."

"Some recent changes to the solution have made it bulky and not as intuitive to use as it previously was."

"Being able to share Zaps and organize them with teammates would allow sharing and refining scenarios and even combining steps that require different people's credentials."

"The pricing could be a little cheaper."

More Zapier cons

Pricing and Cost Advice

"The tool is a bit expensive."

"Salesforce is licensed by user and by products and so pricing depending on what your requirements are."

"MuleSoft Composer is affordable, and I rate its pricing a five to six out of ten."

"It's costly, especially for Indian clients."

"The price of Zapier is approximately $75 monthly."

"The least expensive plan is $24 a month, and you can go all the way to $800 a month if you're a huge company using many tasks."

"There is a free plan that is, of course, limited. However, it allows you to understand and check true scenarios for a while."

"Zapier's price is good."

"It's very affordable."

"Zapier is a paid service. Its license renews monthly, and Zapier will downgrade your subscription to the free version when your credit card doesn't have funds. That significantly impacts your service because everything halts completely. Zapier doesn't have any hidden costs."

"Per task, there is a monthly plan involving 15 euros...Also, in different forms, they just give you the ability to use different features. They charge 18.58 euros for the first standard plan, which includes 750 tasks. So, it is about 25 cents per task."

"It's very straightforward licensing. There's only one cost you have to pay, and if you want a relevant pricing plan, I think you have two or three different models or packages which include the number of notifications or Zaps, as they call it, that you can program."

More Zapier pricing and cost advice

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Use our free recommendation engine to learn which Cloud Data Integration solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Manufacturing Company

12%

Financial Services Firm

10%

Healthcare Company

Computer Software Company

16%

University

Financial Services Firm

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about MuleSoft Composer?

The way Composer organizes and manages integration processes is most beneficial. We can easily monitor what's running and what isn't and troubleshoot any data integration issues.

What is your experience regarding pricing and costs for MuleSoft Composer?

It's costly, especially for Indian clients. Reducing the price would help them penetrate the Indian market. A two-year license costs around seventy lakhs rupees. It's a considerable amount.

What needs improvement with MuleSoft Composer?

Configuration could be easier, but we were able to handle it. It seems that juniors find it challenging, but seniors like me know how to configure it properly. There are no issues. There is also on...

What do you like most about Zapier?

The product's most valuable feature is automation.

What is your experience regarding pricing and costs for Zapier?

The pricing is suitable. It's not cheap, but not expensive.

What needs improvement with Zapier?

The pricing could be a little cheaper.

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Product Reports

Download MuleSoft Composer product report

Cloud Data Integration

March 2025

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March 2025

Also Known As

MuleSoft Composer for Salesforce

No data available

Overview

Connect apps and data to Salesforce quickly and easily with clicks, not code — all inside of the Salesforce UI.

Enrich your 360-degree customer view by empowering your Salesforce admins with a no-code solution for quickly unlocking data, connecting apps, and automating integrations to boost productivity.

- Build integrations easily with clicks, not code — all inside Salesforce
- Hit the ground running with a growing library of prebuilt connectors
- Preview as you build connections and design with real data
- Monitor any errors with automatic alerts

Salesforce

Zapier is a tool for primarily non-technical users to connect together web apps.

An integration between two apps is called a Zap. A Zap is made up of a Trigger and one or more Actions or Searches.

Whenever the trigger happens in one app, Zapier will automatically perform the actions or searches in another app in order.

Zaps are very lightweight and easy to set up. Zaps do not import or export old data (they only operate on new items created after the Zap is enabled). Zaps are also not kept in sync ("two way syncing") after the Zap is triggered.

Zaps are deceivingly simple if you're used to dealing with complex and difficult integrations. Their simplicity is what enables anyone to create them.

Sample Customers

Information Not Available

BuzzFeed, Groupon, Spotify, Columbia University, FOX